ComplaintsforUnited Nation Van Lines

• Initial Complaint

  02/22/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I completed a moving estimate and was told it could be adjusted down if I manually packed items prior to the move. I did this using my own money for supplies and time for labor. I contacted the business multiple times prior to the move date to re-estimate. They did not respond. After the move they refused to pro-rate because they said the estimate was actually binding. In the inventory they also took credit for packing boxes that had been packed several years before by a prior mover and never unpacked. These boxes clearly had the original movers inventory tags applied with the current move tagged on top of it. They used these overstated boxes to claim it was ok that the estimate wasn't adjusted down because the initial packing estimate was too low anyway. I provided an updated inventory of the boxes actually packed and photos of the boxes they claimed credit for but they said it didn't matter. On a side note, the moving service was also bad. Three pieces of furniture and one box never arrived. My TV was also packed in a TV-only boxes with a bunch of other items and arrived damaged. These issues were addressed, but shows the moving service has issues.

• Initial Complaint

  02/13/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I hired United Regions Van ********************** to move my furniture and clothing across country and I paid for expedited delivery with a delivrery date of February 15/16. After paying the sizeable deposit I am being told that they won't be delivering on that date and have no delivery date planned, thus holding my goods hostage. They will also not let me get another company to pick up my goods.****

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ************************************************* packed and loaded my shipment in ********, ** in February 2023. They kept the items in storage in ******** and then agreed to deliver them to *********, ** in July 2023. When the movers came to our new home in ** there were multiple boxes missing on the bill of lading (that the movers said weren't even available when they picked up that morning to deliver). In addition to multiple boxes not being available, there was damage to multiple high value items (refrigerator, monitor, dining chairs). Items were clearly repackaged from when they left our home and we signed the documentation and when we finally received them. For example, the fridge had the doors removed, handles removed, screws missing all of which caused damage to a fridge that was less than 2 years old.Lots of items also arrived "loose" - outside of boxes that they were supposed to be in. This included all large items such as couch cushions and lots of garden-related items like shovels, forks, loppers. Some items were found in the moving truck after delivery was supposedly complete and only after we mentioned it to the movers.We bought full insurance with United. There were some professional repair people that came to assess the damaged items first and they fixed one item and we received their assessment a couple of months after the claim was first made. The claims team tried to short change us for many items, denying the extent of the damage, claiming items could not have been in the boxes marked as lost. In the claims process we were also passed back and forth between what we thought were two different United teams but there was some difference between them that was never explained to us. Part of the claim was being seen by one team and part by another and it wasnt clear why.United acknowledged that items were delivered loose which shouldnt happen yet none of the claims were re-assessed.

• Initial Complaint

  11/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had ************************************************* contracted for my move from my homestead in ***** to Georgia. At the origin the movers were rude to my wife and the woman we had cleaning as the house was cleared out. They also left the doors to the house open allowing chickens into the house. The chickens knocked over a potted plant which was ruined and roosted on my wife's heirloom baby grand piano. The piano was scratched and defaecated on. My belongings were put into storage while I looked for a new home in Georgia. The entire contents of my barn from ***** were not delivered to my new home. This was primarily agricultural equipment. On top of this half of my childrens' bed was missing (This was discovered by the movers who were attempting to reassemble the bed). An antique rocking horse had its tail broken off. A crockpot was shattered, and the piano was further damaged. I am also missing my child's power wheel and a KitchenAid stand mixer.I filed the claim as instructed. The total amount of the claim was just under $10,000. I was issued a check for less than $500. They denied the piano due to pre-existing damage (which was caused by the movers) they denied the bed because it wasn't claimed at delivery (though it was the movers themselves who discovered that most of it was missing) and they approved a couple of other items in what I can only assume was by arbitrary choice. There was clearly no investigation into the missing items.

• Initial Complaint

  11/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  State to state move from ********* ** to ***********.Originally contracted through *************************************.********* packed up our items in boxes in **********,my wife was present when this occurred.The Moving truck broke down in ****** after we were waitng at ** for arrival so we had to absorb the travel costs twice.However when the truck broke down in route at some point our stuff was put into storage in ********* until we could reschedule appt to receive our stuff.When things were finally delivered many of our items were destroyed ,broken and or water damaged,in fact many of our items were no longer even in boxes or packed as they had been when they left **********.We filed a complaint for item loss with moving company but they wouldn't even come to look at our damages instead asking us to send them pictures of the claimed items which we did.They offererd **** as settlement and we were unhappy with the offer and went into arbitration,our estimate to replace like for like items was over 40000,arbitration occured and about 1 year later they said that the neutral arbitration came to the same conclusion as the moving company and the exact same settlement offer was put forth.My vintage Rotel stereo equipment was destryed as well as 2 custom built competetion pcs that I had built.they offered us nothing for this.We were required to pay moving insurance as out item list was estimated at over 100000,They destryed many items that cannot be replaced,its not like a bed these electronics were special and they offered us no credit at all for them saying that they were not damaged by mvoing our items several times prior to delivery and the items were unboxed on arrival even though my wife witness the items being packed and boxed at the pick up address.We have all correspondednce and documentation from this move including the aribitration section and I can provide what you need,but with everything is a few hundred pages

• Initial Complaint

  07/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I contracted with ************************************************* to move my things from ******** ** to *********** ** (contract #U6-9403-3) The move from the house to ************************************************* contractor *** Moving went smoothly. My things were being moved into a storage unit in *********** **. *** Moving then hired another company to move the items to **. The moving truck was to arrive at 8 am (this time was communicated to me by the driver) on June 27th. I arrived at the storage unit and waited for the truck. He called to say he wouldn't be there until noon. I drove home and returned around noon. When the truck arrived, there was one person to unload the truck. The driver claimed that another person was coming from United in ***********. When they didn't show, I called *********************, the relocation coordinator I had been working with to find out what happened to the other person. She checked and called me back and said no other person was coming. She talked to the driver and he stated that he could handle it. ***** claimed that United policy was for the driver to have the right amount of people to handle the job on the truck and United would not provide a person. One person to move my furniture which included a love seat motorized recliner, a $5000 dining room set and many other pieces in a 2 bedroom house. I couldn't watch how the furniture was placed in the storage unit because I felt I had to watch and be there to help if he ran into any trouble. It took him 5 hours to unload a truck and put in a storage unit 100 ft away. When I called United to complain they absolved themselves of any responsibility as it was handled by *** Moving. When they talked to the driver's company they thought it was reasonable to have only one man and for it to take 5 hours. I paid $10,115 for this move and it was not worth it. It should be United's responsibility to ensure that the move is done properly. I am requesting a discount on this move as it did not come close to being worth $10,115.

• Initial Complaint

  03/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  July 9, 2021...ref: E5558233 I am STILL missing my brand new WELL TAPED / OVER TAPED BOXES from my shipment out of 115 boxes. I personally packed 110 """NEW BOXES FROM LOWES / AND ******* With 8 ig them be HEAVY DUTY OVER TAPED BOXES of all my good baking pans, Pizza Stone, Some clothes, cookie pans, antique ************* pot and grinder, deco pillows (4), bed pillows ( new 2 ), blankets (2), throw blankets (2), etc and the 5 boxes THEY packed almost everything was broken jelly jars, open syrup containers, canned goods thrown on top and was smashed and leaking all over my new house floors. I had to throw alot away. I have tried and tried to email them..NOTHING. THE DRIVER ( ****** )WAS INFORMED and he let me talk to front desk **** but ****** had been fired and they knew nothing about any of this. THE driver was from ****** and he knew IT WAS MANDATORY ALL OF THESE BOXES GOT HERE, as we sold everything before we temporarily moved into our apartment until ******* house was ready. ****** knew to separate my stuff from his LAS CRUSES LOAD. He frigging lied...IT was definitely left for them to take and use. I AM ABSOLUTELY FURIOUS. I have had to replace everything....slowly and still can't find some if the same quality I had.Thank you for listening. The emails keep being returned to me when I use the one on my invoice. Nothing absolutely nothing REF: E5558233 INVOICE ****** ****** ICC MC ****** REP: ************************* JOB **** cf *******************************

• Initial Complaint

  01/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  We hired ************************************************* to move from ****** ** to ****** ******* with putting our items in storage while we were looking for a home. We paid them over $16,000 to move and store our items. We took delivery in ****** on 2/27/2022 and many of our items were damaged, broken and had two boxes missing. We bought additional insurance that would cover us for $10,000 of damages. The insurance allowed us to file within 9 months of the delivery date and our claim was filed on 10/10/22. They required multiple steps and documents which were not outlined in the process but everything had been filed by the middle of November. There were some classification recategorization that needed needed to occur so the person we were working with pulled the claim so she could then put them into the system correctly. She then waited until after the deadline of 11/27/23 to refile the claim even though they had received all of the information from us multiple times. I have numerous emails detailing the correspondence and pictures that were sent to them. We are looking for reimbursement of our damaged and missing items. I have attached the correspondence with CSI for documentation including our bill of landing. I have pictures of all of the damaged items but included a listing of them with the estimated value. We are only looking for reimbursement up to $10,000.

• Initial Complaint

  12/04/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  My belongings were picked up on November 22,2022 by two individuals that were five hours late for the pick up. I incurred two nights in a hotel due to their failure to arrive on time. They requested drinks and used my personal bathroom. They left stating I would receive delivery November 30,2022. The first delivery date had been quoted as November 25. I was contacted on at 5 pm Saturday December 3,2022. The delivery wanted to arrive on Sunday. It was too late to go to the bank. On Sunday I had a horrendous experience trying to get cash to give them or they refused delivery and would charge me $650. The supervisor was rude. The two gentleman arrived and I am enclosing pictures of the shape of my belongings. Completely destroyed boxes, opened boxes and broken / missing items. They also ran into the walls at my apartment which will cost me additional money. I was able to get a video of an open box as he took it off the dolly so it is well understood it arrived in this condition. They increased charges stating additional fees. They should not be in any customer service industry. I have slept on a floor for ten days when my belongings should have been here. Now my belongings are destroyed. And some are missing. I have had to purchase additional items that I would not, spent two nights in a hotel and will have to replace other items. I am seeking repayment for these terrible services. In full. *************************** ************

• Initial Complaint

  11/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We agreed on a price per a very long phone conversation that detailed items we were packing to move. Then we took a couple of things off (outdoor patio set, entertainment center, we left probably 15 boxes of stuff and about 7 laundry baskets). The company gave us 2 days to pick up. When the driver got there, before loading anything, he said it was 300 cubic Sq ft more than we said. I said I don't know how you can know that when you haven't loaded anything. Then he sat in his truck for 3 hours. Finally the office got ahold of him and he loaded. At the end he said 300cubic Sq ft more than we thought. Of course to charge me more money than we agreed on. A few days later I get a text saying the driver needs our address and the rest of the money for the move. That's not the agreement which was pay 20% at pickup, 60 % at storage, and 20% at delivery. Also, they wanted me to zelle them the money when I did a check over the phone. Our bank said do not zelle them, they can do a check over the phone again. So we decided to put our stuff in storage for 2 weeks and get our house situation lined up. I asked how hard it would be to get the stuff out of storage and the lady told me not hard at all, u just call and give us the date and we will schedule it. When we called 1 wk later to schedule our delivery, they then told us 17 business days. So I will not have my clothes for interviewing, I will not have my kitchen things for Thanksgiving. This is the worst company to use. And I called and asked to speak to a manager the lady who answered said she was the manager. I do not believe the manager answers the phone calls. They won't tell us where our stuff is and they are charging us more than what we were quoted. Worst experience and very very stressful.

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