ComplaintsforUnited Nation Van Lines

• Initial Complaint

  09/12/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  United Nation Van Lines Job # MW5570859 This is a storage and cross-country moving contract.Possessions were picked up in ********* ********** on December 21st 2020 and stored by United Nation Van Lines for 7 months. Possessions were delivered to ******* ************* on August 18th.The charge for the move was $15, 761. The charge for the storage was $887 a month for 7 months.The dispute is that there are a significant number of missing items.Dining room table Glass shelves to dining room china cabinet Wooden shelves to curio cabinet Master ***room Double dresser and mirror Queen *** foot board ********************* oak dresser Twin mattress and metal frame Brass floor lamp and 3 table lamps Quilting table Weight bench Lawn mover A trash can holding garden tools and leaf blower Boxed set of dishes Food processor and mixer A box of boots and shoes ********** paintings United Nation Van Lines has made no attempt to resolve the issue.Our desired resolution is the delivery of the missing items. If this is not possible, then the next best solution is the replacement cost for the dining and ***room sets, plus the estimated value of the other items.

• Initial Complaint

  09/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This moving company picked up our belongings on June 9 and finally had our belongings delivered June 30. From June 30th we had 30 days to file a claim of missing or damaged items. On July 30 we turned in our claim. Our claim involved a couch missing couch cushions, a Bowflex adjustable weight set, a headboard not installed right, and a broken book shelf. This company had someone come out to assess the missing and damaged items. He was able to fix the head board but was could not fix the other items. In response to our claim ************************************************* wanted receipts for the items. Since we were unable to do so we provided them with links for the exact same items and even the location of where the couch was purchased. They responded with denying our claim on the couch due to us signing off that the couch was received with no damage from their bar code tagging system. The bar code was placed on the actual couch and the couch cushions were packed all in separate boxes. The actual couch made the move but some couch cushions did not and were not bar coded. Even their own person who verified, in person, stated that a sofa without the cushions is useless.As for the Bowflex dumbbells. ************************************************* lowballed us with an offer half the amount we paid. They claimed that they could not tell if it was damaged in transit. These were tagged and checked by the movers as they put them on the truck. Upon delivery they did not work and the claim was filed. They do not allow multiple and force you to file all at once otherwise we would have filed this the first week.

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  They are refusing to pay for missing and damaged items. We had a move across the country. Several items were missing and broken and I filed a claim. They are refusing to pay for missing items and damaged items.

• Initial Complaint

  08/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I hired this company to help me move from **** to ********. The problem I am seeking help with resolution for is in regards to the delivery of my items. Included in the promise of services from the company was that they would transport our items, carry them into our home, and even assemble furniture back together again, in our home, upon arrival! Our items eventually arrived at our home on August 3rd (after several significant delays and miscommunications,) however, the moving crew never arrived. (They were supposed to. We communicated with the crew, but they claimed they couldn't find our house, and eventually just stopped replying to us, and never showed up. We were communicating with them to help the driver in offering directions.) Ultimately, my husband and I assisted the driver in unloading our items from the moving truck, moving them into the home, and assisted in assembling furniture - services which we paid the company to provide, but which we ultimately provided ourselves.

• Initial Complaint

  07/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  United Nations Van ********************** was hired to move my family belongs from **********, ** to ******, ** on April 2, 2022. A quote was provided and I was offered a 20% discount if I put down a deposit to lock in my move. Total quote was for $16,536.47. I paid $4206 to lock in their services. The week before my move (5/31) an employee (****) went through every item in the house to verify the quote. The total cost changed to $18k on 5/31. On June 6th and 7th my items were picked up with a full pack. The price was adjusted to $30k due to more items than they expected. We added a 2 week storage since my new home in ********** was not available until the week of June 19th. My first available delivery date was June 23rd. I called United Nations Van ********************** nearly everyday since June 19th trying to determine my delivery date. As of July 21, I have no concrete information where my furniture is being stored or when my items will be delivered. I have been told that there was an error on United Nations Van ********************** part where they added a note in my file to Dispatch that my items were ON HOLD from July 5th to Aug 5th due to vacation. I was on vacation from July 6 - 13. I called United Nations Van ********************** *************** and ************) nearly everyday, multiple times a day before, during and after my vacation. I get the same response saying that they are not getting information from Dispatch and as soon as my items are picked up they will contact me. Today **** disclosed to me that she does not have any information on when my items will be picked up. I asked her who her manager was. She said she is the boss and only the owner is above her and he does not speak to customers. She said ********************************* is the owner and he is based in ********.Paid DatePay TypeMove PayBroker/Agent PayConfirm No.06/09/2022 Check $15392.44 05/31/2022 Credit Card $839.00 9998 04/02/2022 Credit Card $4206.00 9999

• Initial Complaint

  07/19/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We've Hired United Nation Van Lines as a moving company. They overcharged for packing materials, and damaged several items, including our dining table, etc. They demanded cash upon delivery before I could inspect the items, and held my furniture hostage until paid in full. I've tried multiple times to resolve the issues and they refuse.

• Initial Complaint

  07/06/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Contacted UNVL in February for a move in March that was changed to April. They quoted $10,000 to move 3-BR house furnishings to *****. A week before the move, someone from QV called to obtain an inventory, said she was looking at the furniture on Zillow as my house was on the market. The estimate went up to $14,000. Said we had more furniture than what was quoted. Upon arrival the truck the sent was too small, told movers prior to loading the truck they had would not accommodate our move could they get a larger truck, called office, said our items were oversized which accounted for not being able to fit on truck even though we had gone through an inventory list the week prior. After loading what they could then departing. Received a call that due to excessive weight our deposit amount had changed we needed to wire transfer another $2,800.00. Delivery was scheduled on 4/19, called office on 4/18, our delivery wasnt even scheduled, said it would be 4-5 days. Also was told our last payment amount was changed, we were to have $4,306 more in postal money orders when they delivered. When delivered on 4/23 would not allow inspection prior to unloading. Called office, very rude. When unloading did not put all furniture back together as they stated. We found items broken, scratched, and missing. Horrible experience

• Initial Complaint

  06/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In Feb I hired United Nation Van Lines ************** for my move from ****** ** to **** **. I spoke with a sales representative and went through the process with him and after a brief phone conversation he gave me a quote of just over $11,000 for our move. During our phone call Richy asked me to go room by room and describe my furniture and other large items. I did this as he asked, he also asked for the square footage and room count which I covered. It was time for our move and about 4 days prior I received a phone call from the quality control woman ****. **** once again went through everything and when we were done she seemed concerned with the size of the truck that Richy had suggested for our move. I have moved 9 times in the last 10 years for work and each time we had over half of a semi truck, Richy had us set up for a 26 foot box truck. I immediately expressed concern with **** and she agreed and then determined that we needed much more so she charged me an additional $5,000 and said we will get you taken care of. Clearly at this point I was painted into a corner as our move was 4 days away, reluctantly I gave her payment. The movers came with a 26 foot box truck and when asked why they said we take your stuff and load it on a bigger truck. This was all news to me as nobody in either of my conversations mentioned my goods would be handled multiple times. After the driver walked through the house he came back and said you have been undersold and we will need to either take what we can either take what we can, leave the rest, or rebid your job. They requoted us and added an additional $6,000 to our quote. Our quote was now doubled and they cant even give me an answer on when i will receive my stuff. Original first date of delivery was 6/21 and it is now 6/30 and all they tell me is we have issues hopefully we can give you an answer soon. Contract states 5 rooms and no itemization, this seems to be on them not me its their job to bid accurat

• Initial Complaint

  05/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I hired a moving the moving service. They were sloppy, careless and unprofessional. I saw children on the van and they smelled badly. I had to remove myself. I was already sad that I had to leave my home. The storm affected everyone. I feel they took advantage of me and the emergent situation. Several items were severely damaged. Repairs and items need to be replaced completely. I have a list of detailed items and examples of what has been damaged. I purchased insurance with the moving company as well. They are not offering a sufficient amount to replace the items to make me whole, which I have estimated to be $13,000. I have attached email conversations showing that the company has accepted fault. However they will not release the funds needed. In addition my refrigerator glass shelves inside the unit was broken. These glasses are irreplaceable. I cannot use my fridge properly, I am not able to keep enough food for my family. This has caused a serious hardship. I have to frequent the store more often. I get super sad every time I have to open my refrigerator. The stress is so bad. I cannot afford to purchase a new unit, which is estimated around ****. My children had to sleep on the floor because the bed was broken and not put back together. I have been to 8 different stores seeking the part to put it together. I am exhausted, the children are exhausted, we are currently using air mattresses. They scratched my floor so bad. Is huge and deep. Please help. Thanks in advanced for your time and attention in the sensitive matter. ***************** ************ ***********************

• Initial Complaint

  04/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In an email with sales person I let him know the only reason I was going with United Nation Van Lines was he said it would not be offloaded into a warehouse and then on loaded onto another truck before delivery. Their competitor was $2000 less expensive but said theirs would go to a warehouse. He emailed me items would arrive in 5 days. On the day of pick up I was called and notified truck would be 7 hours late from 11 am to 6pm. Truck finally arrived about 7:15 pm. It was dark and raining and they finally finished at 12:30am. I was presented with a new contract to sign that took the estimate from ****cuft to **** cuft. I disagreed with the driver because it was an Enterprise 26 box truck and there was already stuff from another pick up on the truck. I had taken a picture of this. He told me to sign anyway and I could talk to customer service to adjust the next morning. He did not provide me with the inventory sheet and said customer service would email me a copy. When I called customer service I was told I had 42 additional items that were not listed on the estimate and that was the additional space charged. I pointed out the additional items were flat shelf boards, and garden tools curtain rods and one mini fridge 2 rubber mats and 2 hand trucks which could not possibly take up 500 more cuft. Said I could verify cuft when the truck arrived. My stuff went to a warehouse and was finally delivered 27 days later. I took more pictures and measurements which show my stuff took about ****. I sent them to customer service and was told I did not have the drivers permission to get on his truck and measure but they would give me a courtesy discount of $200. So I am looking for a refund of the full additional charge $2992.5 and the $2000 I paid by going with them because the promise of their employee Yellow line on pic of 1st truck is where my stuff starts. I counted the ribs less 2 by door where they put their blankets and boxes when done to estimate cuft.

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