Business ProfileforPerma-Seal Basement Systems, Inc.

I am filing this complaint against PermaSeal Waterproofing for their failure to reimburse my deposit of $1982.72. I hired them on May 7, 2024, for a water defender installation at my home. Despite initial promise, the job could not proceed due to permit issues with the Town of ****** refusing to approve the necessary permits. Despite assurances from PermaSeal's sales representative, *****, that they would resolve this swiftly, the permits were never obtained.After weeks of waiting, PermaSeal presented me with a new quote of $13,000 in addition to the original $13,218.13 to address violations at my home, totaling over $23,000. This unexpected increase was unacceptable, and I declined the quote, requesting my deposit be reimbursed promptly. It has been over three weeks since this request, with no clear status provided despite inquiries to ***** and *****, who cite awaiting approval from *********************.This delay and lack of communication are unprofessional and unfair. As a single mother and the sole provider for my household, I urgently need these funds to address the violations and ensure my home's safety and compliance. I request PermaSeal to honor their commitment and reimburse my deposit promptly. Failure to do so reflects poorly on their business practices and may necessitate further action.