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ComplaintsforFirst Southern Bank
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
The bank I had my home loan with, was taken over by another bank. I had no idea. My September mortgage payment was $99 short of a new payment amount. I missed my October payment, my fault. When I sent my payment in November it was returned to me from an attorney in Marion Illinois. I contacted the attorney and was told I owe almost $4500 to catch up my account. My December payment was rejected. Today I was told my home is in foreclosure and I owe over $6000 to catch up my mortgage through January!. What can I do?Business response
01/05/2023
January 5, 2022
Dispute Resolution Department
****** ******** ****** *** ** ********* ***** **** *** ****** ** *****
Re: Complaint ********
We appreciate Ms. ****** bringing this matter to our attention. We spoke to Ms. ****** directly, as this involved personal financial information. We were able to restore the inquiry access to online banking.
If you have any further questions, feel free to contact me.
Sincerely,
**** ****** * **** ****** ***** ********* ******* ********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.