Complaints

This profile includes complaints for SIU Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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SIU Credit Union has 7 locations, listed below.

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  SIU Credit Union

  PO Box 2888 Carbondale, IL 62902-2888

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  SIU Credit Union

  1217 W Main St Carbondale, IL 62901-2225

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  SIU Credit Union

  395 N Giant City Rd Carbondale, IL 62902-6403

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  SIU Credit Union

  2809 Outer Dr Marion, IL 62959-5252

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  SIU Credit Union

  300 S Pershing St Energy, IL 62933-3603

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in at 9am on a Wednesday and paid $12,000 cash for a car loan pay off. Ask if the title clerk could be notified so she could release the title. Was told that because it was cash the title would be released that day and mailed to the branch of my choosing to pick up the next day. This was ok with me. Went in the next day and they stated they would not release the title until today and that there was no way to get the title that day because they dont allow members into the cooperative office. What was frustrating was I was told that it was released yesterday because it was paid for in cash and that it would be at the branch today. Most other banks have the title in house or release the same day when you pay it off with cash. Whats told by the Vice president that there was nothing that can be done and it didnt matter if I paid at 9am and asked for the Title clerk to be notified. They would handle my request the following business day. I may be a member of the Union but they dont not even attempt to go the extra mile for anyone member. You are a number. I wasnt even asking to break protocol. I was asking for the title to be released the day of pay off and be shipped the following day. SIU credit union will not do this, even if paid for in cash.

  Business Response

  Date: 04/11/2025

  We contacted the member to let him know the title was not picked up by the courier until later in the day.  We do not release titles until after 10:00 each morning.  The title took two days to be delivered to the ****** office, which was out of our control.  He demanded an employee to hand deliver the title to the ****** ****** and we could not accommodate his request.  Member asked if he could pick up the title however the corporate office was not a member facing branch and we were unable to accommodate his request.  By the time he asked to pick up the title, the title had been picked up by the courier.   Due to his irrational behavior, we were not going to allow him to pick up his title at Corp.
  
  
  At the end of the conversation, the member apologized for being irrational and understood we have procedures to follow and accepted he would be able to pick up the title in ****** within two business days which would have been a Friday. Issue has been resolved with member and he has picked up his title. 

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since July 31, 2022, SIUCU has taken $5.00 per month from my "Membership Share" account for "Fee Withdrawal Bad Address Service Charge." I don't do any day-to-day banking here so that account only had $83.29 in it as of 7/31/22 to keep it open, and I don't check it often for that reason. The only other account I have there is an auto loan because they usually have great rates. I logged in to check the loan status when I saw the fees they'd been charging. My gripe is that no one made any reasonable effort to contact me. They have my personal mobile number (only number I have) and my main email address. I did call to change my address today when I realized what was happening and the lady said she could refund a few of the charges; she refunded three out of six total charges (so refunded me $15-worth of charges out of $30). I probably wouldn't have bothered raising a stink about this if it weren't for the fact that they totally trashed my wifes credit due to a similar problem with charging fees without notification. In her case, they ended up overdrafting her account many times over the course of a year before we realized (while we were trying to add her name to the mortgage). Thank God I caught this instance before it started overdrafting... Something has to be done. There are reviews for all of their locations from poor people that have had the exact same types of things happen there. Please hold them accountable. The account number is ****************. The transaction dates are as follows, each is for $5.00: 12/31/2022, 11/30/2022, 10/31/2022, 09/30/2022, 08/31/2022, 07/31/2022. Thank you.

  Business Response

  Date: 01/19/2023

  The credit union has a policy of attempting to contact our members when we receive mail back from the post office as bad address. I cannot track back the specific attempts made on your account, so as a courtesy, I have refunded the remaining three fees you were charged. We regret any inconvenience for the situation.

• Initial Complaint

  Date:05/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank let 2 unauthorized transaction occur and when I went to settle the matter they did not provide me with the appropriate paper work to file a cancellation of the transfers now credit union is not taking the responsibility or helping me to recover the money that was taken without my permission

  Business Response

  Date: 06/10/2022

  ****** ******* called 5/27/2022 to alert the Credit Union of unauthorized transactions that had posted to his account through his online banking. These were external transfers where ***** was the recipient bank. When the representative looked at his account and online banking log there was no indication of his information being compromised. There was also a note on the account from 5/7/22 that ****** had requested that ****** *********** to have access to his banking information. His email address was also changed to ******'s email address. ****** had also explained that he at one time had a ***** account. Due to no failed attempts, and the note on the account, the representative stated we would not be able to dispute.

  
  Mr. ******* reached back out to our Bookkeeping Department on 5/31 stating that he did not give his information out nor did he state that he wanted Nichole to have his information, but to allow her to deposit checks. ****** explained to our representative that he had “spoke to a police officer that ensured him ****** was not involved" when I asked if she could have done this. Our Bookkeeping Manager overheard this conversation, and called him back, asked him to explain the situation to her. He stated that he did not do the transactions. So she agreed to reach out to Chime, to report fraudulent transactions, and to inquire about ***** returning the funds. She sat through 3 phone calls without ****** available, with no resolution. Finally ***** agreed to a 3-way call. ***** had requested that ****** verify himself through his contact info, and last transactions. He could not, so ***** ended the phone call, and requested that we send our request through their support email. She also emailed several times to get to the ACH department, since this was the transaction type. They refused to do so. They would not offer any support.

  
  On 6/1 Mr. ******* had called our bookkeeping department about a reversal of funds. The head bookkeeper was out at the time and the department was unable to locate the transaction in question. So she followed up with an email on 6/2 to ****** asking for him to send the email he had received from ***** about the funds reversal and the officer’s information that exonerated ******. When the email was received, it was an email thread that had been forwarded from ******. Her response back to ****** on 6/3 in regards to the email thread that he had sent with the involved party, questioned what her role was in funds reversal when ****** had claimed that she was not involved. As of 6/7 she has not had a response from ******, nor has any reversal of funds been received for ****** *******.