Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern;I recently received a collection notice regarding a *** small pack charge. I have never used *** to mail or ship a package. Furthermore, I do not own a business as to where I would have a *** account. The collections was also sent to me even though the city is incorrect. There isnt even a tracking number attached to where I could call *** to dispute charges. I am disputing these charges as this is not my account or debt. Please cease sending collection letters to my home for a debt that is not mine or most likely scam .Sincerely *. ******

  

  Business Response

  Date: 04/23/2025

  In response to Ms. ******** complaint, it appears that *** made a clerical error in the billing process and billed the wrong company.  This was identified when we had requested supporting documentation.  We have issued full credit and the account is closed.  We are a non-reporting collection agency and do not disseminate any trade information to any third parties. This account will have no impact on the debtor's credit history nor their future relations with ***. Let me know if I may be of any additional assistance.  Yours truly, ******* J Biehl, President

  Customer Answer

  Date: 04/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Additionally, I require that you "VALIDATE" the debt by obtaining a certified letter from the alleged creditor's CFO, not merely a verification. Include:The IRS 1099-A form A detailed GAAP accounting, including the setoff account Please be aware that I am fully aware of the legal implications of inaccurate information on my consumer report, as misleading information can constitute fraud under federal and state laws. If I do not receive the required validation or if inaccurate data continues to be reported, I will not hesitate to pursue further legal action.I hereby request that your company cease and desist any and all collection activities as stipulated under the ***** You have 30 days from the receipt of this letter to validate this alleged debt. During this period, all collection activities must cease immediately, including reporting this debt to the credit bureaus. If your company fails to respond within the prescribed 30 days, the alleged debt must be deleted and removed from my credit file.Additionally, in accordance with 15 USC 1692g, I am entitled to a written notice containing the following details:1.The amount of the alleged debt.2.The name of the creditor to whom the debt is owed.3.A statement that unless I dispute the debt within 30 days of receiving the notice, it will be assumed valid.4.A statement that if I dispute the debt, the collector will obtain verification and provide it to me.5.A statement that upon my written request, the collector will provide the name and address of the original creditor, if different from the current creditor.Please take notice that I will also take further action if the information provided is inaccurate or if improper collection practices continue, which may include seeking remedies under the Fair Credit Reporting Act (FCRA) and related consumer protection laws.Thank you for your immediate attention to this matter.Sincerely, ******, ******* Without prejudice, All natural Rights Reserved

  

  Business Response

  Date: 03/07/2025

  In response to the notice your provided to the BBB, attached is a copy of the billing from our client ******* ******, a dvi of LexisNexis.  

  Our client provided legal books and digital media to the legal profession.  It appears that this billing is for IL ESTATES TRUST LAW AND RULES ANNOTAT** 2023 ** GREENBOOK of October 2023.

  All of our client's information is provided on the invoice and statement that the debtor has requested.  

  In addition, we have made no further attempts to collect since the complaint waiting on the documentation from our client. Perhaps this information may provide clarity to the amount owed. 

  Kindly at your earliest convenience, please process the billing for payment. 

  Make your check payable to ******* ******/LexisNexis with a remittance to: Biehl & Biehl P.O. Box **************************** 

  In addition, we are non-reporting commercial collection agency and do not provide any data of delinquency to any credit bureaus.  There certainly be no impact on this debtor's credit due to this billing. 

  Yours truly, 

  ******* J Biehl

  President

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a billing problem with the ************* On January 21, 2025, we had a telephone conversation with them where they confirmed that we had in fact overpaid, but the amounts were credited to the wrong account. They told us the amounts would be credited to the correct account number. On that same day they turned our account over to ********************** for collection. Biehl & Biehl sent us a collection notice by US Mail that we received on January 28th. We called Biehl & Biehl the same day and left a message in their general voicemail box at 3:28 PM.On January 29th at 2:48 PM we called back and spoke with ********* (sp?). She told us that we had to submit our dispute in writing. We sent them via US Registered mail, return receipt copies of the Biehl & Biehl demand notice, a summary of our attempts to contact them, copies of Proof of Payment from our bank showing payments to the ************ on November 24th and December 11, 2024. Our package as described above was delivered to Biehl & Biehl was received by and signed for by *. ******** on February 3, 2025.We received no call back or acknowledgement from Biehl & Biehl. On February 12, 2025, at 2:40 PM, we called their office and left another message. We did not receive a call back.On February 13, 2025, we received a call back at 9:59 AM but were not available to take the phone call. We called them back at 10:06 AM when we spoke with ***** *******. We explained the history. He told us that he would find the package we sent them, discuss it with his manager and then contact the ************. We requested written confirmation from them and told ***** ******* that we expected to see the written confirmation by close of business on Wednesday February 19, 2025.We have not received any further communications from Biehl & Biehl on the matter.

  

  Business Response

  Date: 03/07/2025

  In response to the debtor's inquiry, we had advised the subscriber that the account had been closed as of February 21st.   there has been no additional collection activity, nor do we report any credit information to any credit bureaus.  Our client, ************* has not provided clarity on credits to be issued. We should be hearing from them shortly as they are working remotely. 

  In either case, the account is closed with no adverse effect on the debtor's credit or business relationship with our client. 

  Yours truly, 

  ******* J Biehl

  President.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted multiple times by this company to pay for a charge that is not mine to pay. They are attempting to collect payment for a shipment via T-Force Freight that was initiated and arranged for by a customer of mine on October 23rd, 2023. My place of business was simply the pickup address. As indicated in the documentation they themselves provided, this was a prepaid shipment, and even shows payment confirmation. The shipment was delivered, indicating that there was no additional payment required. I have requested that the company stop contacting me multiple times, via multiple avenues, and they continue to contact me to pay the debt.

  

  Business Response

  Date: 02/18/2025

  We have received the bill of lading from the debtor indicating a pre-paid shipment.  We are in the process in forwarding the information to our client, T-Force for review. 

  In the meantime, we are closing our file ceasing any further contact with Flux Customs. 

  We are a non-reporting collection agency and will be inquiring with our client to issue credit on this open item.  

  Yours truly,

  ******* *. Biehl

  President.

• Initial Complaint

  Date:01/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to receive notices from Biehl and Biehl regarding a payment for services/product that i never used or purchased. Something called *** small pack with an account balance of $75.62 We have never used nor purchased this *** Small Pack In searching the internet, I found numerous complaints about this debt collector and *** small pack, where they try to collect small amounts for regarding a made up debt. I responded to Biehl and Biehl explaining I never used *** Small pack, didn't hear back until receiving another notice for debt collection. I am responding again, but I believe this a scam where they try to bully you into paying a small amount for nonexistent purchases

  

  Business Response

  Date: 01/27/2025

  Attached are the ******** related to TRG Advisors.  The ******** appear to be for 2nd day AM Commercial Letter deliveries.  According to **** the charges are valid and are expected to be paid by the customer. Please forward your remittance at your earliest convenience. Sincerely, ******* J Biehl, President. 

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no memory or account of this debt. I don't have an account with the **********************. I don't receive any paper or online access to their paper.

  

  Business Response

  Date: 12/31/2024

  In response to Mr. ******** complaint, attached is a copy of the ************'s billing.  According to our client, he had received a 7-day e-edition, plus digital access to the ************'s web portal.  Attached are copies for your review. 

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22663167
  
  I am rejecting this response because: 

  I am writing about a complaint I made against the ************, who involved a debt collection agency Biehl and Biehl to elicit money from me concerning an online subscription to their paper. 

  
  

  I called this afternoon to clear this matter up as they have some record of my starting a subscription. I learned that back in May of 24 I had opened (apparently) an account. That account did not have an auto-pay set up and evidently went into collections. They claim to have sent me "notices" of payment due. I don't recall getting any notices either in the mail or by email. In fact, I've searched my email (*****************************************************************************************************************************************) and could not find any request or notices of payment due. 

  
  

  At any rate, I've paid the owed amount in full, which includes additional money for (what I'm assuming) is a late payment fee. I am furious that this has happened as I haven't accessed any online content from the paper nor have I received any notice of payment due until the collection agency's letter arrived at my address. 

  
  

  Thank you for your attention, and I would request that either the collection agency or the ************ make an effort to adjust my credit score appropriately. 

  
  

  
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 01/27/2025

  We do not report any credit or trade information to any credit bureaus.  Yours truly, ******* J Biehl, President

  Customer Answer

  Date: 01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:11/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never did business with this company and they are trying to extort 3K from us. We are a storage facility and one of our tenants used TForce. ****** is trying to charge us for services when we have never used TForce nor have an account with them. If one of our hundreds of tenants wants to hire ****** for personal reasons that's a private transaction between TFocre and the customer, NOT US! Spoke to a **** who was not helpful and his supervisor, *****, will not return calls.

  

  Business Response

  Date: 11/15/2024

  With the limited information received from the individual we have been unable to locate an account under the name *** **** nor his phone number.  If they can provide any further details so we may research and locate the account in question would be most appreciative.  Yours truly, ******* J Biehl, President.

  Customer Answer

  Date: 11/25/2024

   
  Complaint: 22558011
  
  I am rejecting this response because:
  Nothings been resolved. Ive spoken to no one
   
  Respectfully,
  *** ****
  

  
  

  

  Business Response

  Date: 12/06/2024

  In researching our system, we were able to track the company, which our client had billed. We have closed the file.  No further conatct will be made,  Yours truly, ******* J Biehl President.

• Initial Complaint

  Date:11/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received this letter from this company. (attached with this email). It claims that I owe $26.68 to *** small pack. I always used prepaid shipping labels and never owed to *** not I got any previous invoice from *** regarding unpaid bills.

  

  Business Response

  Date: 11/11/2024

  We had followed up with our client, *** Small Pack, requesting copies of the billing.  We were advised that they are issuing an adjustment/credit to clear the balance.  We are closing our file and also issuing credit. There will be no impact on the customer's credit with *** nor on any credit bureau. Yours truly, ******* J Biehl, President. 

  Customer Answer

  Date: 11/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** *******

• Initial Complaint

  Date:10/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not the one who owes the money to TForce, Best Buy, nor Biehl & Biehl **** Best Buy owes the money to ****** under their return policy. The original Bill of Lading was issued by Best Buy's return's department customer service and the original two page *** was set up in such a way that, due to items being returned under the return policy. The "shipper" IS Best Buy and the *** reflects this as PREPAID by the shipper. When *** was scanned it then gave proper destination and information to be delivered. I also have a copy of document from TForce showing Best Buy was the recipient and cosigned for their returned items. Someone has altered the original legal documents, sent to me from Best Buy, to reflect me as having this debt despite multiple attempts to show them the original legal documents and supporting documents. I dispute this debt as it is not lawfully mine. The original documents have been illegally altered to push the agenda to get me to pay a debt that is not mine when I have the documentation. I have tried multiple times to have a conversation with Biehl & Biehl. They are continuously disrespectful and ignore the documents I have sent them. I will retain legal representation if this is not resolved legally and fairly.

  

  Business Response

  Date: 10/29/2024

  This is to acknowledge your complaint with the BBB.  We will formally provide your documents and explanation to our client, TForce Freight, for investigation.  Under normal circumstances, they will ask us t close the file and rebill.  In this case, best Buy.  In the meantime, we will cease any further contact and advise of the outcome after the investigation is completed.  Yours truly, ******* *. Biehl President. 

  Customer Answer

  Date: 11/07/2024

   
  Complaint: 22488839
  
  I am rejecting this response because: 

  Biehl & Biehl **** has not updated me since their initial response via BBB. I will attach the documents that support my case. I am hoping Biehl & Biehl *** have removed me from their case and proceeded to handle their case lawfully this time instead of altering documents then claiming I am the one with the debt. Attached are the documents. 
  
  
  
  
  

  Sincerely,

  
  ****** ********

  

  Business Response

  Date: 11/11/2024

  In response to your response, we have not altered any documents.  These bills of lading were supplied by our client TForce Freight.  WE have closed our file as uncollectible and there will be no impact on the customer's credit rating.  Yours truly, ******* J Biehl President. 

  Customer Answer

  Date: 11/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:10/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call in 2023 from the company claiming my business owed money to TForce Freight from a shipment in 2021. We provided payment confirmations showing we don't owe debt. The confusion is on TForce freight's part and is a result of it's 2021 sale form *** to ***. The payment was mad to *** and not carried into TForce's system. In addition the documents provided by Biehl and Biehl supports that face that the shipment was paid for. I was contacted by ****** Freight in 2022 and they provided me a payment number and I was told the matter had been rectified. A/P Check No ************** In 2023 I was contacted by ****** ***** who said "This is exactly what we needed to close our file. No need to dispute, I updated this matter as PPP (Paid Prior to Placement) based on the proof of payment you provided." I was again contacted in April of 2024 about the same matter and forwarded all the receipts again to ****** ******. I am still receiving calls from a *** named **** ******, who is extremely rude and condensing. He did not have his facts straight and said the shipment was in 2022 when It was in 2021. They have no idea what they are even trying to collect. He is saying I need to pay again. This company needs to stop calling me and mark my file as closed per proof of payment provided. I have included multiple receipts and emails treads providing this has been paid.

  

  Business Response

  Date: 10/09/2024

  In response to the debtor's complaint, the issue at hand is her payment was made to UPS Freight.  And according to TForce the payment was never reimbursed from UPS Freight.  We have been advised by our client TForce, that under these circumstances, the party that paid UPS needs to request a refund.  Which then in turn disburse the monies owed to TForce.  In our most recent conversation, the debtor claims it was our problem and that we should request the refund. We have no legal right to request a refund from a 3rd party company.  The resolution rests with the debtor to request the refund from UPS so they in turn can pay the rightful owner of the receivable, TForce Freight.  The debtor is correct it was paid prior to placement, but due to the sale, the funds were never transferred.  We are closing the account as disputed with no impact on the debtor's credit. Yours truly, William J Biehl President. 

  Customer Answer

  Date: 10/09/2024

   
  Complaint: 22376873
  
  I am rejecting this response because:

  In 2021 when the shipment was sent I paid the party who shipped my items. The sale of UPS has nothing to do with me or my company. 
  

  UPS is now TForce freight therefore the debt has been paid. 

  This is not my problem. Stop calling me and mark it as paid. 

  Sincerely,
  
  Stephanie Washburn

  

  Business Response

  Date: 10/11/2024

  In response to the debtor's reply, her statement that UPS is now TForce is completely inaccurate.  They are two separate companies.  In fact, the shipment was delivered by UPS in the transition of the sale of the company and their system generated a bill.   As we have explained tot eh debtor, the funds were never transferred and that she needs to request a refund in order to pay TForce who is the rightful owner of the receivable.  Her responses has been, "It's not my problem, it is yours".  Unfortunately, legally, we are unable to request UPS to refund the monies to either the debtor or TForce.  That request must be made by the payee.  It is a simple process that shouldn't be any issue to resolve and clear the billing. We have closed our account as uncollectible. Yours truly, William J Biehl President.