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Find a Location

Boone’s Plumbing & Heating has 1 locations, listed below.

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    Business ProfileforBoone’s Plumbing & Heating

    Plumbing and Heating
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/31/2022

    Years in Business: 36

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Plumbing and Heating Services

    Business Details

    Location of This Business
    123 Vera St, Carterville, IL 62918-1311
    BBB File Opened:
    1/27/2022
    Years in Business:
    36
    Business Started:
    7/27/1988
    Accredited Since:
    1/31/2022
    Type of Entity:
    Sole Proprietorship
    Hours of Operation

    Primary

    M:
    Open 24 Hours
    T:
    Open 24 Hours
    W:
    Open 24 Hours
    Th:
    Open 24 Hours
    F:
    Open 24 Hours
    Sa:
    Open 24 Hours
    Su:
    Open 24 Hours
    Business Management
    • Mr. Scott Boone, Owner
    Contact Information

    Principal

    • Mr. Scott Boone, Owner

    Customer Contact

    • Mr. Scott Boone, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/13/2022

    Complaint Type:
    Order Issues
    Status:
    Answered
    I had ***** ***** and his apprentice do some plumbing work for me over a year ago and we survived it. They drove us half crazy with their unprofessional exploits. The owner seemed like he was trying but the apprentice was belligerent and the owner kept having to tell him to shut up. We had a huge water mess made in kitchen area due to his incompetence. My wife just wanted them out of house. Fast forward to now, I found that they ran a water pipe through our exhaust duct for our dryer which I recently replaced due to heating issues. I am not sure it caused the dryer issue but i'm sure it didn't help the situation. I also found if I shut the main water line off the hot water heater overheats within 10-15 minutes and starts boiling on the inside this is dangerous. He replaced the hot water heater and redid the piping around it also. I also have 2 other issues. We have a check valve which bangs when every time the water is ran and shut off that needs replaced with a good one. He told us he would replace it when the work was first done and he never did. he also ran a recirculation hot water line which is supposed to bring hot water to the master bathroom shower and it has not made a change in the water temperature condition at all. I want him to come and fix all the problems that he and his apprentice have caused. I have tried repeatedly to have him come out and repair these items and he has either no-showed me or called with some excuse as to why he cant make it. I have also told him I am not paying any more money for the problems he has caused. I really don't want these two back in my house but don't know a more strait forward way to complete it. What I would like is to have a reputable plumber come in and complete these repairs and charge the original plumber for the repairs. Due to how long the issues have gone unresolved I had to fix the exhaust piping myself. I wish their were multiple options for desired resolution I would want reembersement for my costs too
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dylan Y

    5 stars

    07/20/2023

    When I lived in my apartment, my landlord used Boones to fix a water heater as well as a gas washing machine. Now that I have my own house, I decided to go with Boones. Theyre great people and get the job done at an affordable rate. 10/10 would recommend.

    Boone’s Plumbing & Heating Response

    07/21/2023

    Thank you for the kind words!

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