ComplaintsforBusey Bank

• Initial Complaint

  07/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hello, my debit and credit was hacked by someone on Walmart.com for 5 separate payments of 373.89 in the same day I called Busey to inform them. They concluded there investigation stating *********** says due to them having all my info which was on file that they can't give me my money back this was clearly fraudulent activities. Walmart also stated that they don't have the best security an they sorry that this happened to me. This is unacceptable they took almost 2000.00 dollars I don't have that kinda of money to give away. PLEASE HELP

  

  Business response

  08/15/2022

  Busey is aware of this issue and is working towards a solution that is acceptable for the complainant. The complainant has been visiting her branch and working with the Branch Manager frequently over the last week to come to a viable resolution. 

• Initial Complaint

  04/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My checking account and online banking information was hacked by a fraudulent individual on April 12, 2022. The fraud resulted in my checking account being overdrafted by 1,453 dollars. I spoke with customer care for ***** bank where they said that my account would be closed for fraud activity and that I was to go to a local branch to have a new account opened. I then went to the ***** bank branch in Granite City, IL to discuss the issue. The two managers I spoke too refused to completely close my account but instead were keeping it open so deposits could go in but no money could come out of the account. I was then told that they would not open me a new account and that it was my fault that this happened. After speaking with my payroll department who could not stop my direct deposit from hitting the account on April 14,2022, I asked the bank to fully close my account so that my paycheck wouldn't go into a fraudulent account. The manager at the bank flat out refused to do so. On top of that, my paycheck was deposited into the account that I no longer have access to. The bank stole my paycheck by not closing my account in full when they had all of the evidence of fraud that they needed. Instead they kept it open so they could take my check and allow more money to be taken out thus increasing the debt. I filed a police report with the Granite city Illinois police department on the advice of a bank customer care representative. The officer I spoke with requested that I get my bank statements from the last 30 days. I went to ***** bank on Wednesday, April 13th to pick up my bank statements. I asked what the balance on the account was and it was -3,600. I asked how did that number change overnight from -1,453 to -3,600. The manager that I spoke with said that an additional 5 fraudulent transactions had came out which resulted in the extra money being withdrawn. My account was supposed to be closed where only money could be put in the account but none taken out.

  

  Business response

  04/29/2022

  ***** has finalized a letter that will be sent to the customer today, April 29, 2022. To protect the private information of the customer, the letter will not be provided in this response. Upon receiving and reviewing the letter, the customer is encouraged to contact *****'s fraud department with any further questions or concerns with the account. 

• Initial Complaint

  04/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Upon a phone hacking and invasion of my privacy that seems to be permitted by the State of IL, this company formed an alliance and union with them and trusted in an investment of me and this privacy. In exchange of this information and breach, Busey Bank and their online banking system has not been accurately reflecting my balances and transactions. My cash in and cash out has been suddenly missing from my online banking with no way to determine the type of balance or advances. This makes it difficult as suddenly I will have notifications go off on my phone that a debit was made but it is still pending for days when I go to my account and no way to keep an accurate balance. Money transfers are also affected by this as accurate transfer time is no longer available. These services were part of my online banking up until recently within the last year that this alliance and union with the State had formed that I suddenly can’t have accurate information on my account without manually searching. This is unacceptable for a bank to be doing as well as operating in fraudulent unethical ways.

  

  Business response

  04/18/2022

  Upon receiving the complaint, Busey attempted to reach out to the complainant to discuss a solution to said issue. The complainant was not able to be reached by phone, so the Busey associate left a voicemail asking the complainant to return the call. This complaint was logged in Busey's complaint management system and is currently under investigation. 

  Customer response

  04/21/2022

   I am rejecting this response because:
  
  This local banker tried to make like it was an issue with the app while it’s  more complicated and entails a scheme and fraudulent transactions in the market place. Obviously no one wants to admit these things but a resolution of fixing it and disengaging in their trusting of this training company that involves watching me is necessary.  

• Initial Complaint

  02/11/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The complaint is in regards to the fact that every time I reach out to customer care to resolve an issue on my account. They tell me to contact the merchant. The issue is I NEVER authorized the payment in the first place. The answer I get, "I'm sorry please reach out to the merchant you made your purchase with" which I DID NOT MAKE A PURCHASE. It has happened 3 times. Each time I have had to eat the charges. I was supposed to receive a new debit card weeks before my old one expired. I never received one so I reached out. They replied with 'oh I'm sorry that should have already made it to you, we will expedite it now!' Wait 2 more weeks, call back because no card still. The reply I got then "oh sorry! It didnt get sent, we'll send it now". Wake up the next to see yet ANOTHER charge I didn't authorize!!! Lets see what their amazing helpful above beyond response is for this- " oh sorry, we see the charge but you should reach out to the merchant". I am done! If my account was hacked or my card stolen, I have NO faith that this bank gives a rats ass about what happens to your money as long as they can charge you for it in some way!! The biggest issue, is I know this won't even make a difference since this bank is so big and has been around forever.

  

  Business response

  02/23/2022

  Hi *******—We are very sorry to hear about your experience. We also apologize for the delayed response, we are in the midst of changes on our team. I have notified your relationship manager of the issues you have been experiencing, and she will be reaching out to discuss and find a solution. Again, we apologize for your experience as it certainly does not meet our standard for customer support. Thank you for bringing this issue to our attention.

  Thank you,

  Busey Communications

• Initial Complaint

  01/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Busey Bank took bought ******** ***** **** last year and with that took over the loan I had with ******** ***** ***** ******** ***** **** said this loan was in good standing. Now Busey Bank has taken over and they sent notice to the credit bureau that this loan is over 120 days past due. Even though I kept making monthly payments to them on time. They claim the loan matured in 2017 and was due in full. I have attached records showing proof of monthly payments to ******** ***** **** since 2017. There is a tax statement from them showing payments made in 2017. There is a credit report from 2020 showing all payments on time since 2017 and the loan is in good standing. I also attached the last two statements from ******** ***** **** show the loan as current and the monthly payment due date. Busey Bank refuses to accept any of this evidence. They are basing there actions on ONE piece of paper with no header or signature from ******** ***** **** with a maturity date that they can show no suppurting evidence for. Instead they are making a claim and then saying it is up to me to proove otherwise. Whne I try to they do not accept what I present to them. Now, the original loan officer I dealt with at ******** ***** **** is a current employee of Busey Bank. He could clear up this whole matter given the opportunity but he was told by Busey Bank he can not help me. I am only to work with Chris Harris. I ask you, does any of this make sense? Obviously, ******** ***** **** had agreed to accept payment on this account past 2017 because they did until Busey Bank took over. There is no collection letters, the account showed in good standing and yet Busey Bank wnet and file a deragatory statement to the credit bureau. I am asking this be taken off my credit report and reported as current. I am also asking Busey Bank to honor the payment plan that I have been doing with ******** ***** **** of $385/month at 4% until the balance is paid off.

  

  Business response

  02/17/2022

  To respect customer confidentiality, we cannot disclose details about this complaint publicly. However, we have worked with the customer to resolve this situation to their satisfaction. We appreciate their continued partnership.

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