Business ProfileforJimmy John's Enterprises, Inc.

I drove from Riverbank to Modesto to get the gargantuan sandwich from Jimmy John’s and split it with my husband. He doesn’t like mayonnaise or tomatoes. I asked if they can make it with half mayonnaise half tomatoes. They told me that they couldn’t accommodate my request with the packets on the side and the tomatoes on side. As the worker and I are discussing the rules to making the sandwich at Jimmy John’s, ******** looks over at me and stares at me with a very mean look then shakes her head. Making me feel as if I was the problem. I don’t think it’s very very unreasonable accommodation to ask for sandwich at a sandwich shop for tomatoes and mayonnaise on 1/2, I didn’t deserve this customer service that I received when I called to file a complaint that my complaint hung up on me. She was the manager of the customer service department. The manager in the customer service department refused to give me her name. I’m not even sure if my complaint was filed. The manager of the customer service department hung up on me because I couldn’t tell her the exact amount of hours. Illinois in California were different. She said I was being rude. I just believe that it’s common knowledge when you work a customer service center that you would be aware of all the different time zones if you have stores in those different time zones. I do not only feel disregarded and regretful spending my money with this company right. Hi ***, I will never patronize this franchise again. Nobody should receive this sort of customer service and have to reach out to the Better Business Bureau in order to file a complaint regarding this customer service they received. I paid for my sandwich and I got what they gave me it wasn’t what I wanted. This is the poorest customer service I’ve ever received not only did they bumble on their second attempt they know made no effort in order to rectify the first situation. I truly hope this doesn’t fall on deaf ears because Americans shouldn’t be treated this way