ComplaintsforCramer Siding & Window Company

• Initial Complaint

  09/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contracted with Cramer for a sunroom to be built for my existing patio and a deck to replace the converted patio. I was told the best-case scenario was that my project would be complete by Halloween, 2021 or the first week of November, 2021. I was told the worst-case scenario would be that my project would be complete by Thanksgiving, 2021. I wrote check for $37, 500 for slightly more than 50% of total for the contract dated 07/22/2021. As of today, 09/06/2022, going on 14 months later, my project is not completed. In fact, it is only partly started. There have been many false starts, and even sub-standard performance on preparatory concrete work. The constant delays and inaccurate communication have exacerbated the unpleasant experience. At this point, I have no reason to believe that my project will be completed by Thanksgiving, 2022. I tried to be patient, but finally complained to manager **** ******* on 03/04/2022. Clearly the powers that be do not keep close contact with their project managers, or my project would not still be incomplete six months after my complaint to **** ******* on 03/04/2022. I am beyond upset with this organization and the poor performance of some of the staff.

  Customer response

  09/07/2022

  I have been waiting for nearly 14 months for the work to be completed.  That is what I ordered, signed contract, and paid deposit.  If Cramer is unable to complete my project in a timely manner -- not more weeks or months; they should refund my money and stop advertising their great service and great BBB rating.   The former is a lie.

  

  Business response

  09/29/2022

  
  September 15, 2022
  ***** *******
  Cramer Siding & Window
  *** ** ******* **** ***
  To Whom it may concern,
  My production manager and I spoke to the homeowner this morning to inform him that the
  crew is delivering his materials to his home today and that we will be there to start the
  project on Tuesday Morning (9/20/22). I, myself, will be there on Monday to see the project
  start and will make sure they are kept in the loop with all that takes place to make sure we
  see this project through. I have no excuse for the delays or lack of communication on our
  end, but will do what I need to to make sure we make this right for the customer.
  If you have any questions please don’t hesitate to contact me further.
  ***** *******
  General Manager

  Customer response

  10/01/2022

   I am rejecting this response because:

  
  

  On 09/19/2022, I learned that the crew I expected to install my sunroom materials had not been scheduled.  My expectation was based on what I had been told when the incorrect materials/supplies had been delivered for installation during the prior month of May.  Instead, a substitute, and much-less experienced, crew had been scheduled.  To alleviate the experience deficit, the foreman of the expected crew is scheduled to lead the installation beginning 10/05/2022.  As a result, the completion of my sunroom and/or deck has not progressed since I filed my complaint.  There has been communication, but it is premature to evaluate the resolution, which is still "in progress."
  

  

  Business response

  01/12/2023

  The company has completed all of the work contracted for, however is planning to meet with the customer this afternoon to discuss good faith customer relations efforts. 

  Customer response

  01/12/2023

   I am rejecting this response because:  All of the product has not been delivered yet.  I learned at meeting today that delivery of remaining product is not expected until mid March, 2023.  However, we agreed on withholding a portion of the final payment until after product is received and installed.
  
  
  

• Initial Complaint

  12/17/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had all the windows replaced over 10 years ago,i called about a window that was fogging up in 4- 2021,they sent someone out twice to replace window,but it was wrong size,now when i call the company office they tell me it is on order,my contract from cramer siding and window says lifetime warranty on windows,i feel this issue should have been resolved after 8 months.

  Customer response

  12/30/2021

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

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