ComplaintsforBlueair, Inc.

• Initial Complaint

  04/23/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  First - the reason I cannot say that this issue was within one year is that I have been trying to resolve it since 2022, when I purchased a replacement filter for a Blue Pure 211+ air purifier that did not fit my unit. I purchased the filter from National Allergy, but after providing them with multiple pictures and measurements they could not figure out the problem. They contacted Blueair, and despite their being copied on multiple messages, they did not respond. National Allergy finally agreed to refund the purchase price of the filter, but not the cost to ship it back. I shipped it back and pursued the issue by contacting Blueair directly as I have a fully functional unit but cannot replace the filter. After several attempts I finally got an answer in October, 2023 that the unit had changed. The model number was still the same, so there is no way I would have known that. The operative part of the filter was still the same, but the base section (which was also the filter on mine) had changed such that the base could be replaced on the same top section I have, and that I could purchase filter inserts for it. The customer service person I spoke to on the phone offered to replace the base at no cost and I could purchase the filters. I was very pleased to have an answer as I also felt replaceable filters were a much better design. I was told someone would reach out to me to coordinate shipment information but nobody did. I sent a couple of follow up e:mail messages to ****************************************** with my telephone number and nobody responded.

  Business response

  04/24/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you've experienced in trying to resolve the compatibility issue with your Blue Pure 211+ air purifier filter. Your feedback is invaluable to us, and we deeply regret any shortcomings in our communication and service.
  
  Upon receiving your complaint, we immediately investigated the matter and reached out to you directly to address the issue. We understand that despite your efforts since 2022, the resolution process has been far from satisfactory. We were glad to connect with you on 4/24 and send out the replacement part needed for your unit. We are hopeful to have provided you with a satisfactory resolution. Our aim is to ensure that you can fully enjoy the benefits of your Blue Pure 211+ air purifier without further hindrance.
  
  We acknowledge the importance of effective communication and timely responses in resolving customer concerns. Rest assured, we are actively reviewing and improving our customer service procedures to prevent similar instances in the future. Should you have any further questions or require assistance, please don't hesitate to contact us directly via email at ******************************* or by phone at **************. 

  Customer response

  05/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They charged my credit card and I've never done business with them. My bank said they attempted numerous charges for varying amounts and only one charge was allowed through. I called their customer service and the representative said I should just dispute the charge through my bank because they can't issue a refund. No further questions or verifications, only, "dispute the charge and my bank will handle it" Clearly this business is involved in some type of shady credit card processing gimmick.

  Business response

  03/04/2024

  Thank you for bringing this matter to our attention. We can see that you contacted us on February 27th to inform us that your credit card info was stolen from a different merchant and later used to make a purchase through our site. We apologize for the inconvenience you have experienced regarding the unauthorized charges on your credit card and we take matters of fraud very seriously. During your contact with us, you mentioned that you had already notified your credit card company.
  
  We commend you for taking swift action by alerting your credit card company, and we will fully cooperate with them to facilitate the resolution process. Once again, we apologize for any distress or inconvenience this situation has caused you, and we are committed to working diligently to reach a satisfactory resolution.

• Initial Complaint

  02/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company charged my credit card twice for over $600. I dont know anything about this company and have never purchased tickets to *******, but an air purifier and ******** Airline tickets were purchased on this site??

  Business response

  03/04/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced regarding the unauthorized charges on your credit card allegedly made to our company. We take matters of fraud very seriously and want to assure you that we are committed to resolving this issue promptly and to your satisfaction.
  
  Upon receiving your complaint through the Better Business Bureau, we immediately initiated an internal investigation to determine the origin of these charges. We regret to inform you that we have been unable to locate any contact records that would aid in our investigation and prompt resolution.
  
  Nevertheless, we understand the urgency of this matter and are dedicated to assisting you in any way we can. Please feel free to reach out to us via email at ******************************* or by phone at **************, and we would be happy to help bring this matter to a prompt resolution.
  
  Once again, we apologize for any distress or inconvenience this situation has caused you, and we are committed to working diligently to reach a satisfactory resolution.

• Initial Complaint

  02/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Blue air fraudulently charged my credit card 12/19/2023 $151.54 12/16/2023 $171.00 12/12/2023 $160.19 12/08/2023 $151.54 I have never heard of this company.I have not done business with this company.I have alerted my credit card company about these fraudulent charges and they are attempting to get the charges removed.I had to destroy my credit card and get a new one. I did not make these purchases.

  Business response

  02/27/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced regarding the unauthorized charges on your credit card allegedly made to our company. We take matters of fraud very seriously and want to assure you that we are committed to resolving this issue promptly and to your satisfaction.
   
  Upon receiving your complaint through the Better Business Bureau, we immediately initiated an internal investigation to determine the origin of these charges. We regret to inform you that we have been unable to locate any contact records that would aid in our investigation and prompt resolution.
   
  Nevertheless, we understand the urgency of this matter and are dedicated to assisting you in any way we can. Please feel free to reach out to us via email at ******************************* or by phone at **************, and we would be happy to help bring this matter to a prompt resolution.
   
  In the meantime, we commend you for taking swift action by alerting your credit card company, and we will fully cooperate with them to facilitate the resolution process. Once again, we apologize for any distress or inconvenience this situation has caused you, and we are committed to working diligently to reach a satisfactory resolution.  

• Initial Complaint

  01/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Date of transactions: 12-21-2023 12-27-2023 12-30-2023. I have not paid them anything. Valleystar ************ disabled my credit card. My dispute is I never ordered whatever they charged me for. I have never heard of Blueair until it showed up on my bank statement. I want them to remove the charges off of my credit card. ********** has contracted them and they will not talk to *********. According to ********** they are suppose to email me. I haven't seen anything from Blueair.

• Initial Complaint

  01/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On November 5th, 2023 I had two separate charges from my bank account from ********************** despite never buying from them. One is for $340.98 and another for $370.99. I have went through the process of disputing these charges with my bank and being unable to get my money bank despite providing proof that these charges are fraudulent. I have contacted this company on several occasions and they refuse to give me evidence these charges are mine.

  Business response

  03/12/2024

  Thank you for bringing this matter to our attention. We can see that you contacted us on January 18th to notify us of the issue and we were able to provide the invoices for each transaction you referenced that same day. We apologize for the inconvenience you have experienced regarding the unauthorized charges on your credit card and we take matters of fraud very seriously. We commend you for taking swift action by alerting your credit card company, and we will fully cooperate with them to facilitate the resolution process. Once again, we apologize for any distress or inconvenience this situation has caused you, and we are committed to working diligently to reach a satisfactory resolution.  

• Initial Complaint

  01/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company charged me for services that I never authorized. Didn't even know they existed. If they aren't scammers themselves they need to find a better way of doing business that prevents scammers of using their business to steal.

  Business response

  03/12/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced regarding the unauthorized charges on your credit card allegedly made to our company.

   

  Upon receiving your complaint through the Better Business Bureau, we immediately initiated an internal investigation to determine the origin of these charges. We regret to inform you that we have been unable to locate any contact records from your phone number or email address that would aid in our investigation and prompt resolution.

   

  Nevertheless, we understand the urgency of this matter and are dedicated to assisting you in any way we can. Please feel free to reach out to us via email at ******************************* or by phone at **************, and we would be happy to help bring this matter to a prompt resolution.

• Initial Complaint

  12/22/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On December 19th, 2023 my First Commonweath FCU debit card was charged $279.99 for an air filtration product from BlueAir **** ***************************************************************************. That I did not receive or approve. I made communication with my cards fraud department on 12/16/23, but they did not/could not correct the problem. The charge still remains on my card.

  Business response

  03/12/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced regarding the unauthorized charges on your credit card allegedly made to our company. We take matters of fraud very seriously and want to assure you that we are committed to resolving this issue promptly and to your satisfaction.

   

  Upon receiving your complaint through the Better Business Bureau, we immediately initiated an internal investigation to determine the origin of these charges. We regret to inform you that we have been unable to locate any contact records that would aid in our investigation and prompt resolution.

   

  Nevertheless, we understand the urgency of this matter and are dedicated to assisting you in any way we can. Please feel free to reach out to us via email at ******************************* or by phone at **************, and we would be happy to help bring this matter to a prompt resolution.

  Customer response

  03/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My bank account was reimbursed for the amount in question therefore no further action is required.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  12/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On November 27, 2023, I placed an order (order # can be viewed in the attached document) with BlueAir via Amazon for a pair of their replacement filters for the Pure 211+ purifiers I bought from them, just as I have for years now without issue. Unfortunately, this time there was a pretty obvious manufacturing defect in one of the filters, where it appears that the bonding agent intended to fasten two ends of the interior filter to form a corner was not given sufficient time to dry, allowing the material to part and leave a pretty wide gap for this kind of thing. Needless to say, a filter which has an opening for air to pass through without contacting the filtering material is not a very good filter, so I submitted a form through their website to see about either exchanging the flawed filter for another one (the second filter we bought is fine, no need for a replacement there) or to get a refund. I was contacted by one of their representatives a couple of days later who asked me to submit a copy of the invoice and my shipping address, both of which were submitted on November 30 to the same e-mail address they used to contact me. 8 days later (December 8), I contacted them again to confirm receipt of my invoice and address, as it had now been over a week without acknowledgement. This second attempt to contact them was also ignored, making it now over 2 weeks since I provided the requested info without any sort of response from them. I feel like they are trying to run out the clock to prevent me from circumventing them and going through Amazon for a full refund, but it sure would be nice to hear from someone who is willing to prove me wrong.

• Initial Complaint

  12/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Blueair has the worst customer service I have ever experienced. I've been told in three instances a fact that did not come to fruition. Be forewarned, you cannot rely on Blueair promises. ** Tuesday 11/28/23 at 8:30 PM I ordered a Blueair 311 i **** I decided to upgrade to the Blueair211 iMax which is stronger and better met my needs. I called on Wednesday 11/29/23 at 10:00 am EST when Blueair customer Service opened to see if I could cancel and reorder and was told by Blueair that my order was not even processed yet, was not shipped, had been canceled, and that I should feel comfortable making another purchase. I proceeded and purchased another unit the Blueair 211 Max ** Tuesday of the next week 12/5/23, I received my original unit that I was told was canceled. I called customer service and was told that a manager would call me back and that I would receive a return shipping label. I did not receive a shipping label or a callback. ** Friday 12/8/23 I received a call from a supervisor when I explained that I was with a client at lunch, that I needed an hour, and could take a call any other time that day. The supervisor said that he would call me back. Four days later, Monday 12 /11/23 at the Close of Business I have not heard back via phone or email. I have contacted Blueair 3 times They said they canceled my order. They did not. They said they would send a return slip. They did not. They said that I could speak to a supervisor. I still have not. At this point, I called American Express to cancel my charge. If Blueair wants their product back that I did not want, they can come pick up their Blueair 311i max *** filter. It's still in the box on my back porch. I will expend no further energy trying to return it. I am not inclined or interested in doing business with a company that I can not trust to do what they have said they will do. I can not recommend Blueair to anyone who values their time.

  Business response

  03/12/2024

  We are sorry to hear about the experience you had with your recent order. Upon receiving your complaint through the Better Business Bureau, we immediately initiated an internal investigation to review your account history. We were able to find the order you are referring to and have promptly issued you a credit for the 311i *** you attempted to cancel. You should see that on your statement within the next 3-5 business days. If you have any questions or concerns, please feel free to reach out to us via email at ******************************* or by phone at **************, and we would be happy to help.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩