Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I purchased tickets for my family for a milestone birthday. However, shortly before the trip and payment was due, I ended up in the ** after what was supposed to be a routine surgery and was not able to work for two weeks. I also was in no condition to fly. I won't bore you with details, but I had severe trouble breathing and a swollen face. I contacted Airfordable on December 27th prior to the date my second payment was due to ask that they give me some ***** due to extenuating circumstances but they were not willing to assist in any way. Because I was not able to work due to my health, I did not have money to make the payment on January 3rd for the January 7th trip. I do not have PTO and am only paid for the hours I can work. I had no idea that when I purchased my tickets in December that two weeks later I would be in the ** struggling to breathe and requiring additional surgeries. I was looking for more time to make a payment and to change my flight. The cancelation policy is pretty clear that refunds are not allowed, but it is not clear that if you need more time to make a payment or make changes, that there would be no leniency. In fact, directly from their site, I pulled this language "We understand that life happens and you cant always control it. Let us know as soon as possible so we can discuss your options. We are happy to do that. Just let us know before we get a failed payment alert. Those arent fun."No one should ever take an offer that does not take into consideration life happening and it is poor form and should be criminal to take money from people without providing any recourse in the event of uncontrollable circumstances. At the time I reached out I was still too sick to go back and forth on email, but now that I am well, and no frustrated at how I was treated/poor customer service, I would like a full refund as I do not feel that Airfordable is a company that I should be giving my money to.Thank you for your help. 

  Business Response

  Date: 02/10/2025

  Were sorry to hear about the health challenges you faced and hope youre doing much better now.
  
  We understand that unexpected situations can arise, which is why we offered the option to change your flight to a later date when you contacted us. However, you chose not to proceed with this option.
  
  As stated at the time of purchaseand also reiterated when you contacted usthe fare you selected was non-refundable. Refundable fares were available at a higher cost for added refund flexibility, but you opted for a non-refundable fare. While we do our best to assist customers within the fare class policies you agreed to at the time of booking, a refund is not possible.
  
  We understand this may not be the resolution you were hoping for, but we hope this provides clarity on the matter. 
  

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22885173
  
  I am rejecting this response because: I was never offered the opportunity to change the date.  I was told I have to make a payment first and then we could discuss options.  I could not make a payment because I was hospitalized.  I was not given any accommodation at all.
  
  Please offer real solutions.

   

  Thank you,
  
  ***** *****

  Business Response

  Date: 02/10/2025

  Our records show that you were offered the option to make changes after completing your payment plan. This is consistent with our terms of service, which you agreed to prior to booking. As outlined and attached in our terms, if you have one payment remaining, you must complete your payment plan before making any changes.
  
  
  Additionally, all payments must be completed no later than three days before your departure. This is how our service works. Your departure date was January 7th, and your final payment had already been moved as far as allowed to January 3rd. You were also given a two-day ***** period until January 5th after the payment failed on Jan 3rd, but unfortunately, the payment attempts continued to fail and ultimately your non-refundable booking was canceled per our terms of service. 
  
  We assisted you within the scope of how our service operates and in accordance with the policies you agreed to at the time of booking. There were no other realistic options available within these parameters.

  Customer Answer

  Date: 03/11/2025

  Complaint: 22885173
  
  I am rejecting this response because: I did copy the merchants FAQs section in my original complaint. Heres one of my hospital notes. Because of the nature of my job, I dont get paid time off and if Im off, Im not likely to work that next week as my spot as contractor is given to someone else. Also, I was still not well on 12/20 and with the holiday the office closed so I was not able to work for weeks.
   
  Sincerely,
  
  ***** Rouse 

  Business Response

  Date: 03/14/2025

  All bookings are subject to the fare rules agreed to at purchase in our mobile app.
  
  You selected a non-refundable fare despite refundable options being available for added flexibility. While we acknowledge the note provided, it's content does not override or change the restrictive terms of your fare. These terms were clearly disclosed at the time of booking, reiterated in your confirmation email, and outlined in our terms of service, which you agreed to before completing your purchase. They've been attached for your reference. 

  For future bookings, you must select a refundable fare if flexibility and the ability to receive a refund due to changes in plans are a priority. 

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 22885173
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Airfordable scammed me out of my money. I paid for a flight and the flight was not booked correctly or something via airfordable and they tried to put me on a standby flight and force me to pay $400 more which I refused to pay

  Customer Answer

  Date: 11/22/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. Essentially there are impersonators that are attempting to mimic businesses to obtain money. I am trying to locate the ** address that I saw linked last night upon making contact but struggling to find it. It seemingly disappeared after I made contact with the scammer impersonating Airfordable once he realized I wasn't sending additional money. I did get in touch with someone associated with airfordable named Ama and after talking to her it was confirmed I didn't actually speak to someone from airfordable regarding my concern so in actuality their business is in no way associated with the impersonators. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was planning to celebrate my 40th birthday in ************************. On ********* I signed up with this company to make my flight more affordable payments was broken up. First payment was paid in the amount of $201.84 After that , airfordable received two payment of $94.62 on Aug 9th and Aug 23rd. The payment due on 9/6 failed , due to me having an unforeseen circumstance. My contract was to end on 9/20. I reached out to the company or 9/9, and informed them I would be able to complete the full remaining balance on 9/18. I was told NO, very rudely and to pay and extra $50 plus $94.62 on 9/9. I asked several times can i make the fulfillment on 9/18. I was told no again and the CEO of the company ended the chat. $391.08 is a lot of money to just GIVE AWAY. ON top of my 40th birthday being ruined. this company offered no solutions, was very rude, no compassion. And i feel as thou i was scammed . Company also informed my financial institution that i did receive the good/service i purchased

  Business Response

  Date: 09/25/2024

  Thank you for your feedback. Were truly sorry to hear about your experience. Upon reviewing your account, we see that your payment due on 9/6 failed multiple times, and we promptly notified you after each attempt. At that time, you had the option to reschedule the payment in our mobile app, but you did not use this option. As the issue wasnt resolved by 9/9, your booking was canceled according to the policies you agreed to before using our service.
  
  We did offer to reinstate the booking with a fee, as outlined in our terms of service for canceled bookings, but you declined this offer. Unfortunately, since you selected a non-refundable fare, you are not eligible for a refund. 
  
  For future trips, we recommend choosing a refundable fare to provide more flexibility for refunds in case your plans change. We appreciate your feedback and hope to better serve you in the future.

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22275930
  
  I am rejecting this response because:
  
  Sincerely,
  
  Gernikin ******

  Customer Answer

  Date: 09/25/2024

  In today's economy, also as a single parent of 2, I have to try until I've exhausted all options. $400 is alot of money to give a way to company for absolutely nothing, Even if AIRFORDALBE was to offer partial refund i will accept that. As i stated , I was looking forward to celebrating a milestone birthday, and they can offer is an apology?????? Also they are not being truthful, while in communication with the company they immediately ended the chat, once she was tired of answering my questions. As the consumer, where is my protection against companies like this

  Business Response

  Date: 10/10/2024

  Our position remains previously provided and explained. 

  Customer Answer

  Date: 10/10/2024

   
  Complaint: 22275930
  
  I am rejecting this response because:

  This is an arrogant company that preys on consumers and take pride in taking customers money without providing a service
  
  Sincerely,
  
  Gernikin ******

• Initial Complaint

  Date:06/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two tickets for me and a friend and we were supposed to fly in to ********** on the 25th of July from *********. My card was stolen so I received a new one but did not put my card on file in time for the payment and I was never called or texted to be notified that the payment had not gone through. Instead my trip was cancelled and none of my almost 500 dollars was refunded. All they said is they could reinstate my trip for an extra 50 dollars. I have no idea how this is a policy. I would love to be refunded so I can take my business elsewhere.

  Business Response

  Date: 06/25/2024

  We understand the inconvenience caused by the customer's stolen card and the resulting payment issues.

  When the customer booked their tickets, they opted for a non-refundable fare even though there were refundable tickets to select from at higer cost  Despite multiple attempts to process their scheduled payment, it did not go through. The customer was notified via email and in-app notifications for five consecutive days. Unfortunately, they did not rectify the payment issue which led to the cancellation of the booking. However, the customer later opted to reinstate the booking within allowable timeframe for a fee as specified in the terms of service they agreed to before using our service.

  As a result, this complaint has been resolved

• Initial Complaint

  Date:12/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My friend and I purchased flights on Emirates Air for Nov 2023 through Airfordable. I was unable to go on the trip due to a health issue. I contacted Airfordable to get the info on my flight so that I can prove payments were made to the insurance company for my travel insurance claim. They told me that my traveling companion has to provide this info as they are the acct holder but this person doesnt know how to access this info and keeps providing me screen shots which dont show the flight info just payments that were made ie receipts.I need the iteniary info or something to show the payment to the airline for my travel insurance. There is no number to call and with my companion and I being disabled, we dont know how else to access the info. Does this company just discriminate against those with disabilities? It seems so. We need assistance and referring us to the app that we cant access due to our disabilities seems cruel. How can we get this resolved?

  Business Response

  Date: 12/14/2023

  We apologize for any inconvenience caused while trying to obtain the necessary information for your travel insurance claim. In consideration of privacy and security standards, certain details can only be shared directly with the Airfordable account holder, as previously communicated to you. Rest assured, we have been in contact with the Airfordable account holder, providing guidance on accessing any information related to your past reservation through our mobile app and historical email notifications.
  We appreciate your understanding in this matter and remain committed to ensuring a smooth resolution for you.

• Initial Complaint

  Date:11/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/28/23 I purchased flight tickets to ******* for two using Airfordable. This was my second time using Airfordable. My departure date wasnt until 11/22/23. Fast forward the second payment installment date came up and I extended the payment date to buy more time to align with my direct deposit so that I could make sure the funds were there. So typically my bank card is always locked unless I know a bill is coming out for that day then I will transfer the funds to that card and unlock it. On this particular time I forgot to unlock my card so the funds never came out. They claim they reached out to me and didnt get any communication back. Now if I dont get a call or text Im going to most likely miss it. They claim to have sent emails. I work three jobs so I barely see emails plus I have over ****** unread emails in my inbox. So I just so happen to log in my Airfordable account to pay off the remaining balance only to notice they cancelled my tickets. I immediately hit them up in chat support to let them know I didnt want to cancel. It was then that the lady let me know the payment never went through. Cool no problem Ill pay now. She Then hit me with a surprise fee saying I had to pay an extra $50 for something they canceled. So I asked several times for them to show me this in the policy where is stated a reinstatement fee would apply if cancelled. Not one person that worked there could show me this policy and I studied the entire site looking for it myself. Nothing in their policy stated that. Meanwhile Im at work so I asked them to just show me where I could find this information and never got a response. The next morning I follow up again. She finally responds and tell me that its not written in the policy its just something they have to do. So after I finally get an honest response I agree to pay the unwritten policy $50 She tells me that I can no longer get the tickets and they keeping my money. Ive already repurchased tickets elsewhere I just want my money back or a credit.

  Business Response

  Date: 11/20/2023

  Upon reviewing your case, our records indicate multiple attempts to contact you through emails, app notifications, and text messages on the specified dates. Unfortunately, we did not receive a response until after the cancellation occurred. As per our policy, clearly outlined in our emails and terms, payments become non-refundable if a scheduled payment cannot be processed, and the booking was canceled.

  We recognize the unintentional nature of missing a payment on your scheduled date. While we understand your concerns about the reinstatement fee, it's important to note that the booking had already been canceled, making it non-refundable per our policy. However, as a one time exception, we've issued a refund of prior payments paid today and you should receive it in your account within 3-5 business days. An email receipt has also been sent to you and attached to this response. As a result, this is resolved at this time. 

  Customer Answer

  Date: 11/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an airline ticket with airffordable and the airline company canceled the flight the airline company refunded the merchant and the merchant did not refund my money for the cancelled flight. The flight was canceled due to weather. I contacted *********** to dispute the transaction and they denied my claim saying the charge is non refundable. I paid for a flight that was canceled by the airline and the merchant is keeping my money.

  Business Response

  Date: 10/24/2023

  Thanks for bringing this to our attention. Upon further review, We identified a communication breakdown between us and the airline, which regrettably led to ** being unaware of the refund issued to the customer. We're working closely with the airline to improve our processes to avoid such hiccups in the future.

  
  In the meantime, we've processed a refund of $289.22 from the airline directly to the customer and an email receipt was also sent to the customer. At this time, this issue has been resolved successfully for the customer.  
  

  
  

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my husband purchased tickets to ***** from Airfordable I had put the right last name on the ticket but they put my husband last name as mine and my passport had my last name before marriages on it , I tried to to have my name change they wouldnt do it and said Expedia had to do it I called Expedia and they told me they couldnt do it I would have to book a whole new flight and the tickets were already ***** for one person which is ridiculous amount that we dont have at the moment to pay for it , which online it said this would be a minor thing to solve , well we spoke to several supervisor Expedia had ** on the line for a very long time talking to different people saying different things and the Expedia employees are very rude doesnt let you speak to a supervisor and doesnt even know what they are saying keep repeating the same thing over and over and doesnt let you speak to a supervisor nor trys to solve the issue, we have been going back and forth for days now and no one is willing to help and actually when we finally got a supervisor they told ** we just have to book a whole new flight and couldnt do nothing about it and to pay **** dollars and lose the other booking .

  Business Response

  Date: 05/18/2023

  Thank you for reaching out to us regarding your recent name correction issue. We are genuinely sorry to hear about the difficulties you encountered, and we understand the frustration it may have caused. We value your feedback, and we want to assure you that we take every customer concern seriously.
  
  After thoroughly reviewing your booking, we found that the names you entered in for the passengers were ************************************* and *****************************, as indicated in the email confirmation you received from ** right after booking. If you wished to make any corrections, you had this opportunity within our 24hour free cancellation period which we see you did not utilize. 

  At Airfordable, we strive to empower our customers during the booking process by making it easy for them to enter the names exactly as they appear on their government-issued IDs. We provide multiple prompts and reminders during the booking process to ensure the accuracy of the information is entered in at the time of booking, as we cannot be held responsible for any typographical errors.

  Regrettably, the airline's policy strictly prohibits name corrections that involve completely different names. While minor corrections, such as fixing a typographical error, are allowed, changes to last names or significant alterations fall outside the scope of the airline's permissible amendments. As such, Expedia correctly informed you that it was not possible to modify the passengers' last name as per the airline's policy. Instead, purchasing new tickets with the correct passenger names was advised as the appropriate course of action. Additionally, please note that the fare you booked was non-refundable, as outlined by the airline's policy, and Expedia correctly informed you of this limitation when discussing your cancellation request. As such, you're not eligible for a refund at this time. We genuinely empathize with your situation and understand that this may not be the outcome you desired. However, it is important to emphasize that neither Expedia nor Airfordable possesses the authority to override the airline's policies. We are bound by these policies and must adhere to them accordingly.

  We would like to take this opportunity to offer some guidance for future reference. We highly recommend double-checking and ensuring the accuracy of all passenger information, aligning it precisely with the details presented on each individual's government-issued ID or passport. It is important to note that airlines often have stringent policies regarding name changes, which can lead to unfavorable circumstances if the information is not entered correctly during the initial booking process.
  

  We genuinely appreciate your understanding and regret any inconvenience caused. Please know that Airfordable is not at fault for your unintentional error in entering the wrong name at the time of booking. We value your business and are committed to providing the best possible service to all our customers. If there is anything else we can assist you within the scope of our term of service and the airline's policies, please do not hesitate to reach out to **.

  
  Thank you for choosing Airfordable, and we look forward to serving you in the future.

   

  - Team Airfordable.

   

• Initial Complaint

  Date:02/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase for a flighting using airfordable. My flight was $386 on 2/3/23. Im assuming that when they went to purchase it the price increased to $797. According to their policies the prices are supposed to be protected. They couldnt reach me because their message went to spam. They canceled my $172 deposit for my $386 trip because i didnt respond to their request to pay $797. why should i pay more because the price jumped up? for all that i should have never used this service and purchased it myself. i will never use them again. i urge everyone not to use this service the price that you are originally offered will not be honored if the price increases even minutes after you book it. afterpay now allows you to book flights with expedia and ive never had an issue. if u need to book a flight use after pay!

  Business Response

  Date: 02/06/2023

  Hi there, sorry for the frustrations caused. Upon checking, the pricing information you submitted via our screenshot booking process did not match what the airline had in their system at the time you booked on our website. This was explained to you as we do not have control over the airline's pricing. Per our terms of service, there is review period shortly after booking where our technology reviews the screenshots you upload immediately to ensure it matches the airline's records. If it doesn't, you are contacted immediately with an option to choose an alternate flight or a refund. Upon further review, you were contacted right away however you did not respond to any of our notifications. In the absence of not receiving a response from you, your booking was canceled and you were fully refunded within 24hrs of your booking submission. 

   

  While we wish we had control over the airline's pricing, the reality is we do not, even after advocating on your behalf with the airline behind the scenes. We make it a point to notify you of any issue that *** rarely occur within 24hrs of your booking. If there are no issues at the time of booking, your booking is locked in and protected from price hikes, giving you the peace of mind our service was built to provide. 

  Customer Answer

  Date: 02/06/2023

   
  Complaint: 19333005
  
  I am rejecting this response because: yall clearly have something wrong with your system because i purchased same flight from jet blue the very next day 2/5/23 for $326 and even right now that same  flight only shows for $447. How yall came up with $797 is beyond me. Yall need a better system or to review more quickly because within mins you mean to tell me it doubled? also i didnt respond to the email because it went to spam. not once did my complaint mention that i was upset because you didnt contact me. my complaint is that i saw a price and **** came back with one that was doubled. ********** made an error because i purchased the same flight for even cheaper shortly after.additonally even right now the flight is only $447. **** said **** refunded me but ive recieved nothing yet so ill believe when i see it.. horrible experience and ill never use yall again
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/07/2023

  We regret to hear you will not use our service again and appreciate your feedback about how ***************** to ensure accurate information is submitted. As mentioned airline prices can change dynamically at any time and by as much as the airline choose based on demand and other factors. This is common knowledge within the airline industry and  unfortunately We do not control this. However we do lock in fares provided it matches the airline's records at the time of booking. As far as your refund goes, it was issued on Feb 4th, 2023 in  the full amount of your deposit which was $172.63 and it typically takes 3-5 business days to receive it as communicated to you via email. You may contact your bank to track it down by providing them Acquirer Network number: 82305093036000002939315. We have attached proof it was refunded. 

• Initial Complaint

  Date:08/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After paying 2 of 3 installments for a trip on Airfordable I was denied a refund after canceling due to health concerns.

  Business Response

  Date: 08/08/2022

  Hi Cali, Sorry to hear you had to cancel your plans due to health reasons. Unfortunately, per the terms of service you agreed to prior to booking, all payments paid are non-refundable if you decide to cancel after 24 hours of booking. This is shown to you at the time of booking and in the email confirmation you received right after booking on July 13th, 2022. We have attached copies of this documentation. 

  Your request to cancel was on August 2nd, 2022 which is two and half weeks after your booking date making you ineligible for refund. We understand things happen that you cannot control, which is why purchasing travel insurance especially with the global health crisis still upon us. If you purchased travel insurance, We are happy to send you documentation required to process your insurance claim. We wish you a speedy recovery and hope to help you hit the skies soon!