ComplaintsforUnited Airlines, Inc.

• Initial Complaint

  02/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I booked an emergency flight with United Airlines on January 15th. Later that morning I called to see if I could use some of the $2500 + credit that I have had for almost two years. I was told that they would offer me to use the credit on the return trip and that they would refund that amount to my credit card. I have subsequently called twice ( each time for over 4o minutes ) now only be told that they cannot offer me a refund. So I have used $223 of my credit and paid $223 on my credit card for the same flight . I have emailed United a couple of weeks ago with no response. What I would really like is to have the $2500 plus credit refunded to me that has been sitting there for almost two years.

  Business response

  02/04/2022

  Dear **************,
   
  United Airlines has received your message from the Better Business Bureau. We welcome the opportunity to respond.
   
  BBB - #********
   
  I'm sorry about your experience. It's never our intention to advise our passengers incorrectly.
   
  The quickest way to cancel or change an upcoming trip is by using united.com. If the ticket purchased is Refundable, a refund will be processed back to the original form of payment.

  Travel certificates are Non-transferrable. However, you can use the travel certificate as a discount on a new ticket for yourself, a family member or a friend. You'll need to give them the promo code and PIN that is on the face of the coupon. I hope this helps.

  Our website (united.com) has detailed information you may need during your travels. We also have a dedicated ************ team that is available 24/7 to answer all your questions at our ******* and ******** pages @United.

  Your feedback is heard and appreciated. I will share your comments with the appropriate team for internal review.
   
  **************, we appreciate your business and loyalty. On behalf of United, we look forward to welcoming you onboard your next flight.
   
  Regards,
   
  *******
  United Airlines
  Corporate *************
  Case ********

  Customer response

  02/04/2022

   
  Complaint: 16701346
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  United Airlines promised us a refund of $1597 to my credit card and has not given us the credit yet. It has been 6 months. They have only given me a partial travel voucher credit which I did not agree to. Bottom line is our flight got majorly delayed and we were at the airport for over five hours with 4 little children trying to get home from our vacation. They could not guarantee a flight out for two days additional days so we decided to get a refund and drive home using that refund towards the rental car, hotel, etc. They also promised to remove our luggage and stroller from the airplane and they did not do that either so we were left stranded with nothing but the clothes on our backs for a family of 6. We lost time and money driving the 40 hours home. They have not upheld their end promise at all and we are very disappointed. I wouldnt agree to cancel flights until they agreed to a ************ luggage and stroller deplaned so we would have what we needed to get home. They have done neither. I have written to ************* probably 20 times and no one cares to help us. Our lawyer has sent letters. Ive asked for arbitration and no one is letting me know the process.

  Business response

  02/07/2022

  BBB case number ******** - United case ID ********
   
  Dear **************:
   
  The Better Business Bureau has forwarded your concerns to our attention.
   
  I am sorry that our flight UA **** from ******* to Washington on July 14, 2021, was delayed due to extreme weather. Please accept our sincere apologies for the frustration this caused you and your family. I know your time was valuable, and regret there weren't other flight options that worked for you. As the flight delay was outside of United's control, we do not offer reimbursement for the extra expenses incurred.

  
  We have reviewed your request for a refund of your tickets. Our records show that the majority of the tickets were paid for by a travel certificate.  One of the tickets was paid for partially by travel certificate and partially by credit card. All refunds are posted back to the original form of payment used for purchase. For the tickets which had been paid for by travel certificate, we have already issued a refund in the form of new travel certificates. The ticket which had partially been paid for by credit card has been refunded back to your credit card. Therefore no additional refund applies.

  
  I hope this information is helpful to you.
   
  Regards,
   
  ****** Sofia
  Corporate Customer Care
  ********************** case ID ********

  Customer response

  02/08/2022

   
  Complaint: 16701027
  
  I am rejecting this response because:

  The only reason I agreed to cancel 5 flights and a lap infant while at the airport (on the phone with customer care) was because I was told we would get a full refund to my credit card of $1597. I was very adamant that I did not want a travel credit voucher and was told it would be a refund to my credit card. It was a recorded conversation and I only agreed to cancel on the conditions that I would get this credit card refund AND our luggage and stroller off the flight so we had it to drive the 40 hours home. Why else would we ever agree to lose this much time & money??? My husband was at the desk with the  United rep and was promised that we would get our luggage and stroller off the airplane so we could head home in a rental car and we knew that the credit would help offset our expenses. We spent much more than we should have and a huge inconvenience because of Uniteds failure to uphold their promise to get us home. Very disappointing from customers who have flown United more times than any other airline. I have so many emails saying that they are working on our credit card full refund just to constantly be let down over and over. This happened 7 months ago. 

   

  Sincerely,
  

  
  ***********************

  Business response

  02/14/2022

  Dear ***************,
  I am responding to the additional information you forwarded to the Better Business Bureau. I apologize for the delay in processing the used departure portion of your tickets to the credit card used.  I have again authorized this refund and it is being processed at this time.
  I am so sorry for the conflicting information you received, and please allow 10 days for processing back to the credit card.
  Regards,
   
  *****************
  Corporate Customer Care
  Case: ********
  

  Customer response

  02/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If the refund the remaining $1407.30 promised to my credit card of the $1597 as I already received a very small refund towards the $1597. They need to void the travel vouchers as we do not want them, did not agree to them and need the credit card refund per the recorded agreement. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Email I sent to **** at United who offered $100 airline voucher (not enough to go anywhere) after 3 cancelled flights, no customer service help after hours of waiting in lines and countless calls, and a work laptop ruined in baggage. After sending the below I again called United trying to escalate ticket. They told me to send pictures of everything I mentioned (which I did on Jan. 18 and I would hear something within 5 days. I havent Hi ****, I don't mean to be unappreciative but $100 doesn't really make up for all the time we lost going from two direct flights to two flights with layovers (this led to cancelled tour trips, rearranging rides, etc.), a work laptop and souvenir damaged in bag check, all the additional funds we spent on food, parking, childcare, etc. and cancelled Christmas plans (and a Christmas Eve spent scrambling to figure out a Plan B), not to mention the aggravation of standing in lines, waiting in queues for service, on and on. $100 barely covers the food we paid for in the airport for breakfast and lunch for the days we spent sitting in airports in both LA and ******. After waiting 17 days for any kind of response and then sitting on the phone for over an hour yesterday only to be told "customer service doesn't take customer calls" is disheartening to say the least. When I told the supervisor I was speaking to that I wanted the issues escalated, her response was that "all managers were in a very important meeting" and couldn't tale to me. That is an unacceptable answer for any company who says they care about their customers. I chose United as opposed to a budget airline such as Spirit or Frontier because I thought I was paying for a better overall experience. Unfortunately, this wasn't the case. We would like to book this trip by week's end. I trust that United will make this right. I'm an extensive traveler and hope to continue the relationship I have built with your airline. I look forward to hearing back from you.Regards,

  Business response

  02/04/2022

  Dear *****************************,
   
  United Airlines has received your message from the Better Business Bureau. We welcome the opportunity to respond.
   
  BBB - #********
   
  I'm sorry for your experience. I know your time is valuable and can understand your frustration.
   
  Our records indicate you contacted us multiple times and a response was sent for each message; Case ID's,  ********, ********, and ********. Our records indicate **** sent you and ******** a $100 travel certificate. I am sending you copies of both certificates via email.
   
  I'm sorry your work laptop and souvenir were damaged. 

  Our ************************* handles all baggage related issues.

  A damage report must be filed at the airport within 24 hours of your arrival so our agents can properly assess the damaged items. If you left the airport without reporting the damage, for further assistance please call the ************************* at **************.

  After careful review, I'm sorry we are unable to honor your request. Your feedback is heard and appreciated. I will share your comments with the appropriate teams for internal review.
     
  Our website (united.com) has detailed information you may need during your travels. We also have a dedicated ************ team that is available 24/7 to answer all your questions at our ******* and ******** pages @United.
   
  *****************************, we appreciate your business and loyalty. On behalf of United, we look forward to welcoming you and ******** onboard your next flight.
   
  Regards,
   
  *******
  United Airlines
  Corporate *************
  Case ********
   

  Customer response

  02/06/2022

   
  Complaint: 16698513
  
  I am rejecting this response because: a 100 voucher is the equivalent to the 10 dollars that was supposed to buy airport breakfast and lunch - it will only cost me more money. I literally can go nowhere with a 100 credit. If you would like to send **** and I each $100 check as opposed to an airline credit to make up for all of the incurred expenses (not counting the laptop - I didn't notice it within 24 to report as I was pretty tired from all the cancelled flights to worry much about work the next day) I would appreciate it. 
  
  Sincerely,
  
  ******************************************

• Initial Complaint

  02/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Unaccompanied Minor:1. Took over 2.5 hours to initially book.2. Problems updating contact info in United information systems day of the flight.3. Multiple touchpoints of verifying information, but the system never took it.4. Waited for an hour, at the gate, upon return because identify verification did not match.5. The entire process is too long to write here and requires a phone call to fully understand.This involved multiple United Employees and required me to act as communication relay, instead of United computer systems.

  Business response

  02/04/2022

  BBB reference ******** - United case ID ********
  
  Dear ******************:
  
  The Better Business Bureau has forwarded your concerns to our attention.
  
  Thank you for taking my call today and providing detailed feedback about your experience. Your comments have been forwarded to our IT team for improvement.
  
  As discussed, I have refunded the two unaccompanied minor fees (2 X $150) back to the credit card used for purchase - **** ending in ****.
  
  We look forward to welcoming you and ***** on board again soon.
  
  Regards,
  
  Gisela Sofia
  ***********************
  ********************** case ID ********    

• Initial Complaint

  01/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Booked a refundable flight to Ireland for 2 people on 9/6/2021 through United Airlines website for $1846.10. This was a direct flight from ************* to Ireland. We live in *******, and were willing to travel to ************* to make this flight work with the original flight plan. A couple days after booking the flight, it was changed by adding a 4 hour layover in Washington, then to ******. We contacted United Airlines after the change took place, and were advised that the original flight path we booked should not have been available through the website, seeming that flight plan had been discontinued months before. We contacted United Airlines to work with us on the flight plan, and see about moving the San Francisco departure to a ******* departure, seeming the original flight plan should not have even been offered in the first place, and were advised that seeming it was over 250 miles that they could not switch the departure airport unless we paid an additional $840. We asked for any other options to work with United to resolve this, and were advised to open a feedback/complaint request with their customer escalation team, and allow ***** business days for a response. We were advised to do this but multiple representatives. We followed the process, submitted the feedback/complaint (Case ID: **************** and were advised that they can only assist with post-travel issues and that they regrettably can assist us seeming our reservations are for future travel there is nothing they can do to assist. Weve been doing our do diligence with United however at the end of the day it feels like a bait and switch was done to get us to book the reservation, and their business practice is to send us in a direction that wont solve anything, and continue to ask us to pay more in the process.

  Business response

  02/03/2022

  Dear ********************:
  
  United Airlines has received your message from the Better Business Bureau and we welcome the opportunity to respond.
  
  BBB #********.
  
  I apologize for any inconvenience you experienced as a result of the schedule change which impacted your itinerary on
  
  We know when you book a flight, you anticipate it being on schedule and make arrangements accordingly so we do understand your frustration. Please understand Uniteds flight schedules are subject to change due to several factors such as equipment changes, weather challenges or any number of operational issues. Because of this, we do not compensate customers for inconveniences resulting from these changes.
  
  We appreciate your specific refund request for the difference in fares of $421.01, per person, that was collected to reissue your tickets to depart from Phoenix instead of ************* on March 13, 2022.  Regrettably, we're unable to refund the additional collection as the ticket was reissued to depart from a different airport and a fare difference applies. Our schedule changes policy is able to waive the fee if the new flights are from the same airport or an airport within 250 miles.
  
  We understand that this may not be the answer you were hoping for, but we want you to know we considered all of your concerns when making our decision. While we're unable to honor your request this time, we appreciate that you reached out.
  
  Please know the feedback was shared with appropriate stakeholders. We'll use your comments to review our procedures with your point-of-view in mind. We'll also make every effort to leave a better impression the next time you give us the privilege of serving you and delivering the experience you deserve.
  
  In this case a significant schedule change occurred (your non-stop flight was changed to a flight with a flight connection) so your ticket is eligible for a ticket refund.  If you are interested in obtaining a ticket refund, please be sure to submit your ticket information online to United Refunds through United's website; the *** is as follows:   www.united.com/refunds.  And make certain your reservation confirmation is cancelled prior to the ticketed day of departure.  
  

  We appreciate your business and look forward to welcoming you on board a future United Airlines flight
  

  Kind regards,
  
  Leyly *****
  ***********************
  Case: ********    

• Initial Complaint

  01/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  DURING OUR INTERNATIONAL TRAVEL ON DEC 14, 2021, UNITED AIRLINES MISPLACED OUR LUGGAGE. IT HAS BEEN ONE AND HALF MONTH SINCE THEY ARE TRYING TO TRACE OUR LUGGAGE BUT NO LUCK. WE HAVE FILED THE CLAIM, BUT DURING THE CLAIM WE WERE INFORMED THAT THEY WERE ADVISED THAT THE BAGGAGE WAS FOUND AND DELIVERED BUT THAT'S NOT THE ***** DURING OUR CONVERSATION WITH THE BAGGAGE DEPARTMENT, WE WERE ADVISED THAT THE LUGGAGE IS NOW CONSIDERED LOST. WE HAVE FILED THE CLAIM ALONG WITH THE ***** OF ITEMS AND PURCHASE RECEIPTS BUT IT SEEMS LIKE WE ARE HAVING TO WAIT SO MUCH LONGER TO GET ANY COMMUNICATION BACK FROM THEM. I AM SEEKING AN IMMEDIATE RESOLUTION FOR THIS MATTER. GETTING THE AGENT ONLINE IS HOURS OF WAIT. VERY FRUSTRATING. ALL THE NECESSARY DOCUMENTS HAVE BEEN SENT TO THE CLAIM DEPARTMENT.

  Business response

  02/03/2022

  Dear ***************:
  
  United Airlines has received your message from the Better Business Bureau and we welcome the opportunity to respond.
  
  BBB # ********.
  On behalf of United, we extend our sincere apologies for the baggage irregularities you experienced on your recent flights with us.
  

  I'd like to help but our department doesn't handle baggage claims. 
  

  But, I've contacted our ************************* (BRC) who handles all baggage related concerns and they have advised that they are working on a resolution of your baggage claim. They'll be contacting you very soon via email within the next few business days. Your case number is ********.  
  

  You may also contact one of their representatives at its 24-hour, seven-day-a-week, toll-free number (available in the **** and ******): 1-800-335-BAGS ***************). If you are outside of the **** and ******, please call **************.
  

  We know your property is valuable and never intended for this to happen. I can tell from your comments we have some work to do. I can certainly understand your frustration. I'll make sure to report your comments. We'll take that feedback to help us work our procedures and services.  
  

  We want to thank you for choosing United for your travel, and hope you'll give us the opportunity to provide a more positive experience in the future. 
  
  Kind regards,
  
  Leyly *****
  ***********************
  Case: ********    

  Customer response

  02/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I would look forward to the fair resolutions from your baggage department within the time frame you have provided in the above message. Until then I would keep the complaint open with BBB. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  01/31/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On January 5th, 2022.United Airlines cancelled our flight: ** ****, ****** ** to ********** **. When I inquired for the reason why the flight was being canceled airport staff told us that United airlines were short staffed and the ** cancellations had nothing to do with weather conditions. The information we received from the airport was validated when we personally witnessed more than a dozen flights take off from ****** on January 5th 2022. Numerous flights had departed before and after United airlines had decided to cancel our flight.We are seeking reimbursement for the January 5th lodging and for the Lyft expenses to and from the hotel. Other United airline customers/passengers received hotel vouchers, but we did ********** cost we spent: $123.96., Lyft ride to hotel: $59.39., Lyft ride to airport on following morning: $52.89. Totaling: $236.74 We are seeking reimbursement for the three expenses. My contact info is: ************** / **************,

  Business response

  02/04/2022

  Dear ************************,
   
  United Airlines has received your message from the Better Business Bureau. We welcome the opportunity to respond.
   
  BBB - 16695291
   
  I'm sorry for your experience and the miscommunication. It's never our intention to advise our passengers incorrectly.
   
  Our records indicate the flight was cancelled due to extreme weather:

  
  UA 5939
  Date:   January 5, 2022 
  Departure Station:   ******, ** - DEN 
  Arrival Station:   **********/***********, ** - ***   
  FLIGHT CANCELLED: XF-EXTREME WEATHER  
   
  Other flights and other airlines may still depart, depending on the flight path and the decision with the Air Traffic Control (ATC). I apologize for any inconvenience, however, the safety of our passengers and crew will always be our top priority.
   
  While we are unable to honor your request, I will share your comments with the ************** team for internal review.
   
  Our website (united.com) has detailed information you may need during your travels. We also have a dedicated ************ team that is available 24/7 to answer all your questions at our ******* and ******** pages @United.
   
  Mr. Arguinzon, we appreciate your business and loyalty. On behalf of United, we look forward to welcoming you and your family onboard your next flight.
   
  Regards,
   
  *******
  United Airlines
  Corporate Customer Care
  Case ********

  Customer response

  02/04/2022

   
  Complaint: 16695291
  
  I am rejecting this response because: The United Airlines advocate gave me a very inadequate response to my claims.

  United's advocate used "Flight path" as a main excuse for cancelling our flight. I want to reiterate that Many flights took off in the same exact direction as our flight (UA ****). I have documented proof that UA **** took off heading from ************** at 6:20pm heading Southeast to **************, **. Also Frontier Airlines, Flight 486 took off from ************** heading Southeast as well. Apparently, united Airlines are providing misleading information.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  01/31/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I booked a flight through United, bought 2 tickets under one confirmation number. The flight was canceled by United at the last minute. I got the flight rebooked from a different operating location which is 5 hours drive from my home. The second flight was also canceled by the time I reached the airport. Both flights were canceled by United due to staff shortages in Nov 2021.I bought both tickets through miles, was short of some miles at the time of purchase worth 600+$. United only refunded me the miles against the money. However, I constantly requested them to refund me the money instead. They said that money on miles is not refunded in terms of cancellation. However I am not the one who canceled, it was their own issue.I want help to get the money refund and the miles refunded can be taken back.I had to spend a lot of money to get another airline for my trip as the hotel and rent a car booked at the arrival destination was not giving me a refund.I am attaching the cancellation notification and the boarding passes for both passengers. It is a lot of financial stress on me, I would sincerely appreciate your help.

  Business response

  02/03/2022

  Dear **************:
  
  United Airlines has received your message from the Better Business Bureau regarding your refund request. We welcome the opportunity to respond.
   
  BBB #********
  
  I'm sorry to hear an Inflight staffing problem impacted your travel plans on December 24, 2021.
  
  Our goal is to provide safe, dependable transportation, and we work hard to minimize these situations. I regret the inconvenience, and have shared your feedback with the appropriate teams.
  
  I recognize that you still have unresolved concerns and I am sorry that this is the case.
  
  We appreciate your specific refund request for the $610.60 fee that you paid to purchase ****** award miles; however, this fee is non-refundable and we're unable to honor your request. I've also verified our record, and it shows that my colleague, *******, was handling your case and she has redeposited the unused award miles (106,600 miles); and she authorized a goodwill gesture credit of 40,000 award miles (******  miles per person) to your MileagePlus account. 
  
  We understand that this may not be the answer you were hoping for, but we want you to know we considered all of your concerns when making our decision. While we're unable to honor your request this time, we appreciate that you reached out.
  
  Please know the feedback was shared with appropriate stakeholders. We'll use your comments to review our procedures with your point-of-view in mind. We'll also make every effort to leave a better impression the next time you give us the privilege of serving you and delivering the experience you deserve.
  
  Thank you for your loyalty as a MileagePlus Premier Silver member and we look forward to welcoming you on board a future United Airlines flight
  

  Kind regards,
  
  Leyly *****
  ***********************
  Case: ********
     

• Initial Complaint

  01/31/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I booked a flight for myself (reservation # PNRF9F). Afterwards, over the phone, I booked the same flight for my mother (reservation # HX7BLD). I asked the agent over the phone to seat us next to each other, which she did for the return flight but not the outgoing flight. Several days later when I checked the flight info I noticed the error. At that point, all economy seats were grayed out so I attempted to upgrade both reservations to first The reservation would not go through but the charges did. I have received a refund for one of the 180 charges but not the other. The charge was put through on my credit card on 1/17 (posted 1/19). I called in to customer service on 1/24 and spoke with *************** at which point I was told it could take 7 to 10 business days. I am not sure for which reservation the issue is occurring but the charge has not dropped off and it has been 10 business days.. I called in again and spoke with Gie on 1/31 who stated that my second refund had never been put through (ie, ***** did not do his job checking and appropriately issuing a refund). Calling into to customer service is very time consuming because the agents often do not do their job and give wrong information. I cannot keep doing the job of United's employees between the initial seating error and *****. I would to be contacted by corporate and my refund to be processed in a timely fashion as I've already waited the 7 to 10 days.

  Business response

  02/04/2022

  Dear *************: 
  

  United Airlines has received your message from the Better Business Bureau regarding your refund request. We welcome the opportunity to respond.
  BBB #********.
  
  I'm sorry for any confusion or miscommunication regarding your refund for the two $180 Premium Cabin upgrade fees.
  
  In order to address your concerns, I've contacted our ****************** and they have advised the following:
  
  1. For the charge: E-DOC USD 180 COLLECTED - PCU ************** 17JAN22 OB-WEB, this shows that a refund was processed as of February 2, ********************************** ****. Please allow a few business days for the credit to post to your bank account.
  
  2. The second charge: E-DOC USD 180 COLLECTED - PCU ********** **** 17JAN22 OB-WEB, this transaction was voided, as the it was cancelled the same day and the charge never went through. Our record shows the transaction as voided: E-DOC ************** VOIDED ON 17JAN22 FH-****  
  
  Hope this helps clarify your concerns.
  
  I regret any misunderstanding and I'll pass along your feedback so we can continue to improve how we take care of our customers.
  
  
  We appreciate your business and look forward to welcoming you on board a future United Airlines flight
  

  Kind regards,
  

  Leyly *****
  ***********************
  Case: ********    

• Initial Complaint

  01/30/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On March 6, 2021, United staff at *** did not allow me to board a flight to *****, despite the fact that I provided all necessary documentation: Negative covid test, certificate for *************, connecting flight to a third country, work **** for that third country, and all other required documents. I had check prior to my flight and been told by United that these are the documents I needed. At the airport, however, United insisted that I procure a **** for *****, despite the fact that the ****** consulate explicitly stated that no such **** was needed for transfers (even during this pandemic). Because of this, I lost a job opportunity. United did issue me travel credit, but I would like to be refunded for the trip, which is the least United can do.

  Business response

  02/03/2022

  Dear ******************:

  The Better Business Bureau has shared your information with United Airlines ************************ with regard to ********************** case ********, and I am sorry to learn about your disappointing travel experience.  I want to let you know that your ticket information was submitted to United Refunds so that they may issue the refund for United ticket number 0167597026025.   Please allow at least two billing cycles for the credit to appear on your credit card statement.  In the meantime, your patience is truly appreciated.
  

  Thank you for your business, and we look forward to continue serving your travel needs.
  

  Sincerely,
  

  *********************
  UNITED AIRLINES
  Corporate Customer Care
  ********************** Case ********Tell us why here...

  Customer response

  02/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩