ComplaintsforEquity Residential

• Initial Complaint

  03/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I applied for an apartment at *****************. They made the application process untenable. I am a victim of identity theft and the amount of documents they were requiring was uncomfortable for me, so I cancelled it. They also tried to get me to sign up with something called ************** when I have perfect credit. They made me pay at deposit at the time I applied, not after being approved. After I cancelled, they said I would get my deposit back. I have not received it yet. I would also like my application fee back because I had all intentions of going through with the process until they kept asking for more and more documents and trying to get me to sign up with another unnecessary company.

  

  Business response

  03/13/2024

  *******, Thank you for taking the time to share your experience in our community. We understand how important it is to feel that your personal information is secure during the application process, and we apologize for any distress or inconvenience caused. Our records show that your deposit was refunded electronically on February 16th, 2024, and we have initiated the electronic refund for your application fee today. We take your feedback seriously and will work to improve the areas you mentioned. Thank you again for sharing your experience with us.

  Customer response

  03/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Equity Residential wrongfully and underhandedly charged me for the replacement of blinds without proof of needing replacement. The fees tacked on upon move-out were hefty with no description. There was a $374 cleaning fee, $400 painting fee (both valid), $2345.82 damage fee for blind replacement, $656 damage fee, two $47.56 damage fees (all four NOT valid). Regarding the blinds, their excuse was that they needed cleaning and they were unable to clean. This is false and inaccurate information. The blinds fell multiple times during my residency in the unit and they needed to be replaced because they were old. Equity turned the tables and used the "dirty blinds" to charge me for the replacement of the blinds. I have contacted several professional cleaners who stated that cleaning those blinds is NEVER not possible to the point of needing replacement. And they are cleaned around for ~$400. A simple ****** search will tell you that this is possible. The building did not show proof of the blinds needing replacement until weeks upon weeks of me pressing and asking. I will NOT be paying for the replacement because they do not want to pay on their own. I also have NO written explanation for what the other damages are. Now, the building has reported a late payment and has affected my credit score. I will not stop fighting until Equity makes this right. They needed to replace the blinds, NOT me. It is NOT my fault they were old. This is classic corporate trying to scam their old residents. Happy to show any further info based on the claims they're making. Here is a simple link on cleaning them. ******************************************************************* Attaching the billing statement that has no explanations.

  

  Business response

  03/27/2024

  The Statement of Deposit and Move Out Cost Sheet were available in the residents portal as of January 18, 2024.  Our team turned the unit in an appropriate amount of time and did everything necessary to bring it back to move-in ready condition.  Pictures and a breakdown of the charges were made available to the resident.
  There were two service requests placed during the lease term because the blinds had fallen, and our team addressed them right away.  However, this did not require replacement of the blinds. We have seen that the blinds/solar shades are fully capable of becoming dirty and it is upon the resident to maintain them in good condition, except for normal wear and tear.  
  The blinds had stains and marks that were beyond normal wear and tear and needed to be replaced.  The apartment had multiple areas where deep cleaning and full painting was needed.  There were excessive stains on different areas of the apartment, including the blinds. There were also many areas of the home that were covered in a black soot type film and we suspect that is also what stained the solar shades.  Our service team tried cleaning them, but they were so badly stained that they were in need of replacement.  The damages were above ordinary wear and tear, and the charges are justified.
  Additionally, the resident terminated their lease early prior to its expiration date of August 21, 2024. A new resident moved into the apartment on January 19, 2024. Consistent with the terms of the lease, the resident remains responsible for rent through the date a new resident moves in.
  Equitys policy is that balances are to be sent to collections automatically 45 days after vacating. I requested an extension in order to have more time to clarify the charges and answer any questions the residents may have had.  The resident has until March 20th to clear the balance.  A 20% discount was offered to help resolve the balance but was not accepted. This offer remains available should the resident wish to resolve this matter before their account is turned over to a third party collection agency. 
  
  

  Customer response

  03/27/2024

   
  Complaint: 21371312
  
  I am rejecting this response because:

  Nowhere did I make statements regarding cleaning or painting or rent due. Those are permitted to be charged out of my security deposit.

  Based on communication from manufacturers of these blinds, you took the easy way out to charge me for blinds that otherwise needed to be replaced. There is no dirt or soot that would cause blinds needing replacement. You did not send photos nor proof of this until weeks after chasing for a response and understanding. You slyly added this fraudulent charge to my account with no explanation or reasoning. I sent multiple email communications for clarity and constantly pushed back. I do not owe money for these blinds as they were preexisting with damage, and you wrongfully expect me to cover this charge  I will not be paying and the 20% discount proves that you wrongfully charged me for this as well. I pay what is due to you folks and nothing more.

  
  Sincerely,
  
  ***** *******************************

  

  Business response

  04/08/2024

  The blinds/solar shades are not usually replaced on each turn nor is there an expectation to replace blinds/solar shades on each turn.  They are cleaned by the service team and made ready for a new move-in.  The blinds in 7E were stained beyond normal wear and tear and were not able to be made ready for a new move-in.  As stated in the lease agreement, You must remove all of your personal belongings and leave the Premises in substantially the same clean, undamaged, and ready-to-rent condition as existed when you took occupancy of the Premises, less ordinary wear and tear. You will be charged for replacement of any damaged or missing items, as well as all costs to clean or repair any portion of the Premises.  
  The Statement of Deposit, Move-Out Cost Sheet, and Move-Out Inspection are all made available on the resident portal.  Additional pictures were sent through email correspondence and multiple breakdowns of the charges were shared for clarification.  The 20% discount was offered as a goodwill gesture to help with the final balance due and the resident was notified the balance was due by March 20th, 2024 before being transferred to collections.
  At this time, we no longer own this account. Please reach out to FCO to further discuss payment for the balance. 
  

• Initial Complaint

  02/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We used to be tenants at *************************************************. The elevators there were never working properly since Equity Residential took over. They shake and tremble in clear need of a major overhaul that never took place during our tenancy. There were many thefts in the Parking Garage and the security in the building was non existent at all. Cameras not working for instance and no one in charge of looking at them. My wife and I rented for 17 years from three different owners, currently Equity Residential -since 2013 without being ever late or having any leasing related problems. My wife retired in 08/2022 and we decided to rake a sabbatical years in Europe. We personally introduced to the then Property Manager to the person we had listed as Emergency Contact for many years in case they needed anything from us during our absence. We returned on February ****************************************************** default for more than one year for $685, on account of unpaid bills from Equity Residential. After many unanswered enquires including to the, back then, Property Manager -today Area Manager, a newer Leasing Agent told us that they the bill was for unpaid utilities but that since they couldnt reach us, they sold our debt to a collection agency. They did not try to actually reach us: they emailed us to my wifes former office which she had left in 2022, and they knew it. Likewise they called our landline at the apartment we were renting, which we disconnected upon leaving the property in 12/2022. Now, they had no explanation as to why they didnt try our cell phones. They had been using my wifes and my cell phone number -which weve had for almost 30 years now, for all the 17 years of our tenancy; so they just placed several robocalls to a landline that they knew had been disconnected and emailed to the former office of a retiree without even trying to reach our designated contact person (who would have paid for the bill right away)or called to the phones they had used for 17 years even for routine maintenance matters? As a result, our credit now shows an unpaid rental-related bill which will prevent us from renting a new place and lowered my wifes credit record for no reason

  

  Business response

  03/13/2024

  
  We are in receipt of the attached complaint submitted by ****************, a former resident of apartment 1032 at *****************.. I have reviewed Mr. ****** account and the charges that are on his final statement. These include his final RUBS utilities charges, including ******************* Water, and Sewer. Mr. ***** was told these charges would be owed via email communication on September 19th, 2022, to which he replied on September 20th, 2022 that he understood and was expecting the charges. Mr. ***** was then emailed his final statement on 12/28/22. There were repeated attempts to contact Mr. ***** via phone call until his account was sent to collections due to nonpayment on February 15, 2023.
  The charges are legitimate, and we will not be making any adjustments to Mr. ****** account. At this time, the outstanding amount due is $680.80. If you have additional questions or concerns, please do not hesitate to contact me.
  Thank you,
  *****************************
  General Manager
  

  Customer response

  03/13/2024

   
  Complaint: 21361732
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****************

  Customer response

  03/17/2024

  The narration in EQRs answer is just a reiteration of their Official response that hides the fact that they did not attempt to contact us in any effective way. We never rejected the amount claimed, we just didnt know we owed it. They said they tried to contact us but they called us to two numbers they must have known were not working. They didnt ever call our cell phones either which the leasing office had known for 17 years. I personally introduced to ********************************* -at the time the building General Manager, to our niece who lives in the area and had her cell number listed as an emergency contact but they never even tried to contact her! Our niece, ******************************* would have paid these charges right away. In summary, they sold our debt to a collection agency just because they could. EQR may have even breached their contract obligations with us if, as I think it is the case, they sold our debt to a collection agency even before attempting the mediation mechanism that we had agreed upon. Their answer is disingenuous to say the least. If they submit proof that we owe the requested amount, we will pay it immediately but they cant change the negative record that shows in our credit reports? How do they plan to do that? Please notice that our attorneys are inquiring from VA ********************** if we had a legal recourse against this unwarranted damage they inflicted against our reputation.

  

  Business response

  03/27/2024

  We regret your position on this matter. However, the final statement of deposit account was sent timely and consistent with the lease and local law. Follow up emails and phone calls were attempted before this matter was turned over to a third party collection agency. 
  
  
  
  

• Initial Complaint

  02/25/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I rent an apartment owned by Equity Residential. At this time, my children and I have been living without hot water for over a month. My rent costs $6K/month. I have been told repeatedly that the issue has been addressed, and the problem continually comes back. I have logged over half a dozen complaints, have called the emergency line, have discussed the issue with every service technician and with management, and there has been no resolution.

  

  Business response

  03/08/2024

  Thank you for sharing your concerns. We regret the inconvenience the hot water outages and/or fluctuations have had on our residents. Though, we disagree that the building has been without hot water for a month. There was an outage that lasted a couple of days, as well as a few time frames where the hot water dipped below the required temperature. Please rest assured that we have been working diligently with our vendor to fully resolve this issue. We are also reviewing the matter in detail to determine what, if any, abatements may be necessary depending on the specific impact to each resident. Please expect additional follow up from the management office. 

  Customer response

  03/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There is a smell of cigarette smoke/secondhand smoke and exhaust/chemical smell coming into my apartment that is making me sick. I have already visited the doctor once about this issue. I have contacted ********************* the apartment manager at Juniper ***** Spring and he is now ignoring me. PLEASE SEE THE ATTACHED document for further explanation.

  

  Business response

  03/13/2024

  Upon receiving the complaint, we conducted a thorough investigation, including inspecting the adjacent apartments to the resident.  We take such allegations seriously and prioritize the health and well-being of all our residents.  However, after careful inspection, we found no evidence of secondhand smoke.  We try our best to adhere to smoking policies and maintain a smoke-free environment for the comfort and safely of our residents.  We understand the sensitivity to smoke among residents, and we strive to address any concerns promptly. 
  
  

  Customer response

  03/13/2024

   
  Complaint: 21344867
  
  I am rejecting this response because:

  The response indicates that there is no smoke or other fumes coming into my apartment and in essence dismisses my compliant.   I have had to go to my primary care physician and also to the emergency room because the exhaust fumes were so bad the night before the emergency room visit.  Be clear, at first it was cigarette smoke fumes, then exhaust type fumes started, it has been very difficult living in this apartment and being at the mercy of the smoker/exhaust fume/lease breaker.  

  As for immediately handling the situation, ********** your manager ignored my pleas for assistance for weeks, I asked to move to another apartment, and he never responded.  I was at my **** end; I was living in an apartment that was no longer safe due to the fact that I was wheezing, having burning eyes, burning chest, headaches (one of which lasted over 24 hours straight).  ********** had no compassion for me, none, simply ignored me.  After sending my second email, I called the office on two occasions and left messages with the leasing consultant who stated she gave him the messages, yet he never called me back. I called a few days later crying because no one seemed to care and I honest to god didn't know what to do.  I had an apartment manager who wouldn't help, so who would help.  I called lawyers, I called code enforcement, I contacted corporate on more than one occasion....I was desperate because the thought of suffering with the smoke and exhaust fumes was unimaginable to me.  

  After all of this I broke down and had to purchase a home in order to get out of this place.  So, now, I have to break my lease because no one showed any interest in helping me for nearly two months and now, you tell me there is no evidence of smoke?  Seriously, so what has made me have to get more medication from the doctor, what has made me have to use my inhaler, what has made me keep my window open 24/7 even when it is cold outside? 

  I am requesting to be let out of my lease, when my home is completed in July 2024.  

  .  

  Sincerely,
  
  ***********************

  

  Business response

  04/01/2024

  We maintain that we have thoroughly inspected your home and the surrounding homes on several occasions since we were first made aware of the alleged issue on January 16, 2024. Unfortunately, no one on our staff, including the ************************** Manager, and other Service Technicians, have been able to substantiate these claims or smell any ************ in the home. Our stance on the matter remains unchanged. 

  Customer response

  04/01/2024

   
  Complaint: 21344867
  
  I am rejecting this response because: I received an email from your manager ********** advising that he was able to identify someone smoking.  Additionally, prior to his email, I took a picture of my neighbor smoking on his balcony, so I have photographic evidence.  Additionally, every night now, I have the smell of marijuana coming from the downstairs neighbor but to date due to them doing it at night, I have been unable to get photographic evidence, however, I have seen them with my own eyes.  So, in essence you are saying that because no one can substantiate the smoke I smell, it didn't happen.  I will see you in court. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  02/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Equity Apartments sent my daughter and me the final rental invoice ****** 2023. We disputed the utility charges right away because they showed a full month charge but the lease ended mid-month (June 12). The utility charges should have been prorated. I called numerous times (as requested in the email with the invoice) and sent a letter to their corporate headquarters but they did not respond for months. Meanwhile, their automated system reported to TransUnion that we were late and then that the account was sent to collections. The reporting should have been on hold because they were required to explain the charges because they were incorrect.Equity Apartments finally contacted me in August and then took several weeks before they finally provided an explanation of the charges in September. I paid the invoice in September within days of receiving the explanation and confirming the final invoice charges. Thus, the account was paid in full, on time after Equity clarified the charges.I had initially insisted that Equity Apartments correct the credit reports before I paid the final invoice. Instead, their representative told me that they would only correct the reports after the final invoice was paid so that they could change it once to reflect the correct status. Now, months after the invoice was paid on time and in full they still have not corrected the status to TransUnion to indicate the account was closed in good standing. It shows as a derogatory account for both me and my daughter. I want the account status changed to Closed with all payments on time (Current). It should show as a positive account and not a derogatory account for both me and my daughter.I will attach a few supporting documents. I have many, many documents showing the telephone and email communication and the file sizes become quite large. If additional information is needed please contact me by phone or email.

  

  Business response

  02/16/2024

  Thank you for sharing your concerns. As previously confirmed with you, RUBS charges are billed in arrears. We previously communicated with you about the balance and that you needed to pay the balance to have the credit report updated. Now that the payment has been made, the account reflects a zero balance. However, Equity does also report monthly payments as a tradeline on your account, similar to a credit card or vehicle account. Because the payment was late, the account will reflect that, and we see no basis to remove that from your account. 

  Customer response

  02/24/2024

   
  Complaint: 21244361
  
  I am rejecting this response because:

  As previously communicated to you multiple times, the **** invoice does not include any details about each of the RUBS charges. It is impossible to determine if the charges are correct or for which month the charge is based. The invoice is not valid because it lacks explanation of the charges.

  When charges are in arrears,then when are the charges for the last month (June 2023) billed? All the charges for June 2023 are for a full month instead of prorated because the lease ended on June 12. As stated above, the invoice lacks proper explanation.

  
  Equity sent an email to me on June 15 stating that if there are any questions about the **** report to call. As proven in the documentation provided, I called eight times between June 20 and July 6 and left voicemails requesting an explanation of the charges.Explain why Equity did not return any of my phone calls to explain the charges.
  Please explain why it took one month to call me after receiving my letter in July requesting an explanation of the charges. I had to send a letter because you failed to respond to the eight voicemails that were left according to your instructions.

  
  Equity (***************************)provided a correct invoice with explanation of the charges on September 12. The invoice was paid on September 13. The account was paid on time and in full. It was never late and thus the tradeline report to TransUnion should reflect a timely and complete payment.
  Equity reported tradelines based on the invalid **** invoice that was sent in June rather than the proper invoice that was sent on September 12. Your associate, ***************************,confirmed that the automated tradeline reporting system used by Equity was not paused or corrected when the invoice was disputed.

  
  Please answer why Equity did not provide proper explanation of the charges in the **** report, why you did not return any of the eight voicemails requesting clarification and why you believe the payment was late when it was made one day after an appropriate invoice was provided.

  
  I would simply like the adverse tradeline report from Equity corrected to show that the account was paid on time and in full for both me and my daughter.
  
  Sincerely,
  
  *******************************

  

  Business response

  03/06/2024

  We regret any miscommunication during this process. However, we disagree that we have improperly withheld your deposit. Your lease agreement clearly outlines how your final charges will be calculated. In fact, it specifically states, "The utility charges for the last billing period that you occupy the Premises will not be based on the Communitys most recent actual bill for the utility but will, instead, be estimated by calculating the average of at least three months of charges for the utility (as allocated to the Premises), dividing that average by the number of days in the billing period, and then multiplying that per diem charge by the number of days you had possession of the Premises since the last billing period ended. Where required, we will use the actual submeter reading for your last months charge. Your charge for utilities for the final month you occupy the Premises will, if available, be
  
  communicated to you and are payable by you prior to move-out. If the charges for the utilities are not available at the time you move out, they will be included on the Statement of Deposit Account that is created and sent to you after you move out." Regardless of any delay in responding to your concerns, your balance was accurate, the charges were appropriately disclosed, and we see no basis to update any reporting on our end. Our position on this matter is final. 

  Customer response

  03/09/2024

   
  Complaint: 21244361
  
  I am rejecting this response because:
  Once again, Equity failed to explain why the **** invoice was incomplete and did not include an explanation of the individual charges. How the utility bills are calculated was never the issue why you explained them is irrelevant.  The charges were not appropriately disclosed: there is no explanation for each charge, simply that they are for utilities. If you claim the charges were appropriately disclosed, prove it. Send a copy of the **** highlighting the month for each charge as it appears. This is the only way to close this issue. You are outright lying.

  
  You also failed to explain why you did not return any of the eight voicemails that were left according to your instructions. Regardless of any delay in responding to your concerns does not explain why Equity ignored its responsibility to clarify the **** invoice. One returned call could have clarified the issue and resolved it quickly, but you did not even do that!Equity was negligent in its responsibility. Even today you ignore this fact and try to shift the responsibility to me. I met all my responsibilities in a timely manner. Equity was negligent.

  
  It's quite unfortunate that instead of acknowledging your errors, apologizing, and correcting the situation, youve chosen to try to shift blame to me and failed. Your company and its associates involved in this matter have lost all respect. I will inform others of your negligent behavior and deplorable customer service as often as possible.   
  

  Sincerely,
  
  *******************************

• Initial Complaint

  01/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the residence at ************************************************* in ****. I have lived there since, and never have asked anyone to list it for sale. A few months ago someone from Residential Prop. took it up themselves to list my house for $495k on ***. Prior to that ****** had it listed for $900k+. After numerous phone calls they delisted the property. However, while it was listed ****** picked it up from the *** listing for $495k. ****** now tells me that they can't change the price without some action from ***. We've contacted the *********. office manager, ***********************. Nothing has been done. *********. apparently unable or unwilling to work with ****** to have my home properly valued. ******** does not answer phone calls or reply to text messages.

  

  Business response

  02/14/2024

  We do not believe this is for the correct business. Equity Residential manages apartment rentals only.

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I would like to file a complaint against the corporate management of Equity Residential, who owns and operates a number of rental properties in *****************. I am currently a resident at one of the properties in ************** in **********. My building is a relatively older one and the elevator has been broken for more than 3 weeks. Other residents in this building have been speaking to the property management for repair updates and rent reduction options to no avail. We have also filed a compliant to the local housing agency. This is not an acceptable response for a rental property whose responsibility is to maintain their buildings so that residents are able to live comfortably. We would like a rent reduction for all the days that the elevator has been out or at least a reasonable standard of time for the elevator to be repaired.

  

  Business response

  02/14/2024

  Thank you for sharing your concerns and feedback. We understand the impact that this unforeseen issue has on our residents. Please know that our team has been actively working with our vendors to resolve this as quickly as possible along with offering partial abatements for the issue. We are happy to report that, as of February 13, the elevator is back in service. Please reach out to the office with any additional questions or concerns.  

  Customer response

  02/22/2024

   
  Complaint: 21201255
  
  I am rejecting this response because:  

  I'm responding to the business's response to my complaint. The elevator was repaired on February 13, **** -- over 7 weeks after it had been out of service. After numerous complaints from residents and requests for rent reduction, they offered a rent abatement of $116 -- wholly unsatisfactory for apartments with monthly upwards from $3100. The building tenants with mobility issues and elderly pets who had trouble going up and down stairs on top of other negative consequences resulting from the elevator being broken for such a long time request a larger amount of abatement. I request this case to be re-opened.

  
  

  Thank you.

  
  
  Sincerely,
  
  *******************

  

  Business response

  02/28/2024

  We regret that you disagree with our position. However, the appropriate rent credits have been posted for this matter, which is consistent with local guidelines. We are also committed to the principles of fair housing. If at any time you require reasonable accommodations due to a disability-related need, we welcome you to submit those requests to our office for proper consideration. 

  Customer response

  02/29/2024

   
  Complaint: 21201255
  
  I am rejecting this response because: the amount of remuneration is insufficient for 7 weeks of not having an elevator in the building. They did not provide a timeline for elevator repair (only that a part was on order) and the communications to residents were poor. 
  

• Initial Complaint

  12/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had no hot water despite terms of the lease saying they are required to have a habitable home. From 11/28-12/23. There are buildings still without hot water and we still have no access to the amenities (laundry, pool etc.) that we are paying for. The entire complex has been turned into a construction zone with people working from 7am-7pm every day. There is no quiet and during the evenings it's tough to walk around without getting injured. We have made complaint after complaint about shortcomings by Equity Residential for over a year now. How are they still A+ with the BBB? Please remove them as they are slumlords. Multiple class action suits are on their way.

  

  Business response

  01/26/2024

  We are completing necessary repairs to the gas infrastructure and returning service to common area amenities as soon as possible. 
  
  

  Customer response

  01/26/2024

   
  Complaint: 21072905
  
  I am rejecting this response because: proper compensation has not been provided. Equity Residential has done nothing to satisfy. I know there are multiple other residents who have filed complaints with the BBB and housing authorities in the local area. This robot response from equity has been the norm, robot responses with no fixes. I need at least 50% off my rent for the foreseeable future as not only is our hot water fickle but my area has been a construction zone starting at 7am everyday and the amenities I pay for (pool/hot tub/proper security) are not useable or being fulfilled. 
  
  Sincerely,
  
  *********************************

  

  Business response

  02/14/2024

  We fully recognize the significant impact that the gas outage has had on our community. We are happy to report that service has been restored. Several concession have been offered, including rent concessions.

• Initial Complaint

  12/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Currently at ***************************** apartments. They have closed all the garbage shoots and opening up a service fee for valet trash. Which is fine but during Christmas they made it where there were not to be no pickups of trash for the ***** leaving people to pilling trash at the main entrance of there doorway and dog p*** has also been seen just left on the hallway floors From others tenants. All I am asking for is that this apartment complex allow people to start throwing there garbage down the shoot when trash valet isnt able to come by instead of actually have a biohazard festering for two days.

  

  Business response

  01/05/2024

  ******************************** is committed to maintaining a clean and convenient living environment for all residents. As part of this commitment, valet trash services are available for our residents. Valet trash services are Sunday - Thursdays weekly,  as stated in the lease that residents signed and acknowledged. Additionally, if residents need an alternative area for trash disposal, there is a designated area in Building Two on the second floor. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩