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Business Profile

Appliance Repair

SR Appliance Repair LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 26, 2023, ****** came to my home to repair my side-by-side Whirlpool refridgerator/feezer. Charge of $70 to show up. He diagnosed the the issue. His invoice reflects "replaced refrigerator defrost sensor Defrosted all ice from evaporator coils ************* $240"2 days after the repair, the coils froze up again plus, he never left the old defrost sensor with me. I called ****** to let him know the problem was not resolved. He returned to my home sometime in July, replaced the ************ I asked how much the parts were, as I expressed concern about the new defrost sensor must have been very expensive condsidering his $240 invoice for the part, which is only a $15 part, and to "melt the ice", which actually the ice melted on its own. He didn't charge me for the second visit. I refused to have to pay for another part. He replaced those 2 parts, the ************ $25 parts, but they weren't the correct parts for my Whirlpool. He did leave the old motor, but not the fan, with me. I noticed the *********** were very loud and sounded stressed. 2 days later the coils froze up again. I called ******. He didn't want to return to see why his repairs didn't resolve the issue. So, he didn't want to guarantee his repairs. He texted me another colleague's name & # to call to get a second opinion. That colleague would charge a $70 show-up fee. He made a guess that it might be the ************ which part costs around $200 to $300.I didn't want to spend any more money to fix the refrigerator. I texted ****** suggesting to return all but $70 of the $240 he charged ******* could come and get the parts that he put in as they didn't fix the problem and I now needed to purchase a new refrigerator.

    Business Response

    Date: 11/30/2023

    Hello This is *************************** business owner of sr appliance repair responding back to a complaint done  by ***********************. I performed a repair service on her refrigerator that was not cooling.  i replaced a part that solved that cooling issue. then she called me back that refrigerator was not working came back another time and fixed a secondary issue refrigerator was having and fixed for free at no charge. And the resaon for not charging her the second time because she was giving me a hard time complainng about prices. This customer is comparing amazon prices with my  original from the manufacturer parts with her online parts . And I will not be responsible for all issues refrigerator is having. and giving her free service . There are multiple parts that can cause a no cooling on a refrigerator. I have the right to decline service to customers who refuse to pay for additional issues. And the reason I did not refund her is because the job had been done and part was all ready installed. 

SR Appliance Repair LLC is NOT a BBB Accredited Business.

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