Business Profile

Appliance Sales

Unlimited Appliance Parts

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Unlimited Appliance Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

12 total complaints in the last 3 years.
6 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase an ice maker for my refrigerator. Upon receipt, I found this was the wrong part. I contacted them for return instructions, and they say they have requested return instructions from their warehouse, but its been 5 days and they have not sent me the *** number and shipping instructions. I have contacted them multiple times and nothing. They also told me they are going to charge me 20% because they consider this a Remorse Return even though their website states 30 Day Money Back, no questions asked, return policy.I would like to return the part for a full refund.Thank you
Business Response
Date: 04/12/2025
Thank you very much for letting us know about your experience. First and foremost, I want to sincerely apologize for any inconvenience this may have caused. We had received your return request stating that you would like to return your order. We then responded back to your email and had approved your return request with an *** and return address to return back the item to us for a refund. Unfortunately we haven't received your returned item back yet.

please don't hesitate to reach back out to us, if you have any further questions

thank you
Customer Answer
Date: 04/14/2025

Complaint: 23192092

I am rejecting this response because:
Not until the BBB got involved did the company respond to me. You will see in the attached email that theyre claiming to be waiting on me to return the part, however they didnt send me the return information until almost one hour after telling the BBB I havent responded to them. The BBB emailed me their response at 6:20am today and the company emailed me at 7:08am today.

Also for the record, they shipped this part to me in the original manufacturers packaging with shipping labels and packing slip glued to the box. In their return instructions they want me to send the part back in a clean manufacturer box with no shipping labels on it. I am to put their box in a larger box which they didnt do themselves. When I received the part the box was not in great shape, so they better accept this return and not fault me for this. I also should not have to pay 20% for restocking considering the hassle Ive been subjected to.

In reading the other complaints on the BBB site, this appears to be their normal way of doing business and to not refund customers.

Sincerely,

******* ******
Business Response
Date: 04/15/2025
Hello,

We had received your return request stating that you would like to return your order. We then responded back to your email and had approved your return request with an *** and return address to return back the item to us for a refund. Unfortunately we haven't received your returned item back yet.

please don't hesitate to reach back out to us, if you have any further questions

thank you
Customer Answer
Date: 04/21/2025

Complaint: 23192092

I am rejecting this response because: I shipped the item back to this business and it was received in the attached .jpg by *******. This item was received on April 17, 2025 at 10:35am. I have not received a credit for this return on my credit card thus far.

Sincerely,

******* ******
Initial Complaint
Date:01/16/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an item that was listed incorrectly on the vendor's website. I was provided a ***** return label and was told my purchase would be refunded within 5 days of the return. I emailed Customer Support and provided the tracking number. The item was received and signed for by their warehouse on Dec 17. I have contacted customer support several times and they refuse to refund my purchase because the warehouse is unable to locate my return. I provided proof of delivery, but they will not return my money. Looking at other complaints, this is a common practice of the seller to not refund customers.
Business Response
Date: 01/18/2025
Thank you very much for letting us know about your experience.

We had received your return request stating that you would like to return your order. We then responded back to your email and had approved your return request with an RMA and return address to return back the item to us for a refund.

Unfortunately we haven't received your returned item back yet.

please don't hesitate to reach back out to us, if you have any further questions

thank you
Initial Complaint
Date:11/29/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/21/2024 I placed order #******* for $106.10 USD with this company. The part arrived damaged. It was also the incorrect part, and I contacted the merchant about this. A photo of the damaged item was provided to the merchant via email. According to merchant's website and email confirmation, there is a 30 day money back guarantee. According to **************************************************"You may return your purchase without any penalty and without specifying the reason within 30 days of receipt of the products purchased."I have emailed the merchant 5 times, explicitly requesting an RMA for return of the product. The merchant has thus far refused to provide an ***.
Business Response
Date: 11/30/2024
Thank you very much for letting us know about your experience. First and foremost, I want to sincerely apologize for any inconvenience this may have caused. We had received your return request stating that you would like to return your order. We then responded back to your email and had approved your return request with an *** and return address to return back the item to us for a refund. Unfortunately we haven't received your returned item back yet. please don't hesitate to reach back out to **, if you have any further questions thank you
Initial Complaint
Date:11/20/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a fridge freezer gasket from Appliance Unlimited on 29Sept24 online for ******. Upon receiving the gasket folded up in a smaller box we noticed a cut along the side of the gasket. We called unlimited appliance parts multiple time with no return call, we emailed multiple times (22Oct24, 24Oct24) with no response. We have declined charges with the credit card company and were recharged a month later. We are seeking a total refund of the ******.
Business Response
Date: 11/20/2024
Thank you very much for letting us know about your experience.

First and foremost, I want to sincerely apologize for any inconvenience this may have caused.

We had received your return request stating that you would like to return your order. We then responded back to your email and had approved your return request with an *** and return address to return back the item to us for a refund.

Unfortunately we haven't received your returned item back yet.

please don't hesitate to reach back out to us, if you have any further questions

thank you

Customer Answer
Date: 11/20/2024

Complaint: 22575590

I am rejecting this response because:
There were no replies to either one of my emails.

Sincerely,

***** A ******
Business Response
Date: 11/21/2024
We had received your return request stating that you would like to return your order. We then responded back to your email and had approved your return request with an RMA and return address to return back the item to us for a refund.

Unfortunately we haven't received your returned item back yet.

Customer Answer
Date: 11/22/2024

Complaint: 22575590

I am rejecting this response because: once the refund was processed the damaged gasket was thrown away.

Sincerely,

***** A ******
Business Response
Date: 11/26/2024
We had received your return request stating that you would like to return your order. We then responded back to your email and had approved your return request with an RMA and return address to return back the item to us for a refund.

Unfortunately we haven't received your returned item back yet.
Customer Answer
Date: 11/27/2024

Complaint: 22575590

I am rejecting this response because:
Once Unlimited Appliance Part credited my card we disposed of the damaged gasket. A month later Unlimited Appliance Parts recharged our credit card. We will reiterate that no return email was received as to do with the part, return or otherwise.

Sincerely,

***** A ******
Business Response
Date: 11/27/2024
We had received your return request stating that you would like to return your order. We then responded back to your email and had approved your return request with an RMA and return address to return back the item to us for a refund.

Unfortunately we haven't received your returned item back yet.
Customer Answer
Date: 12/02/2024

Complaint: 22575590

I am rejecting this response because:

As stated in earlier complaint once the refund was issued back to our credit card and there was no instructions on return the damaged gasket was placed in the trash. When the charge was reapplied the following month to our credit card is when we filled this complaint.

Sincerely,

***** A ******
Initial Complaint
Date:08/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 26, 2024 I ordered item #WB27X25800, ************ Asm, order # ******* for my range. The price was $670.25. June 2, 2024 I ordered item # WB27X21393, Control UI Asm, order # ******* for the same range. The price was $335.09.My appliance repairman came out the following week to install both parts. Both parts came packaged the same way, both wrapped in bubble wrap and each put in a box. There were no factory labels or packaging on either part. When he opened the boxes, he found that the first order, item # WB27X25800 was obviously a used part. My repairman and I decided to return both parts as there was no way of telling if the other part was also used. I contacted Unlimited Appliance Parts and they agreed the first part was a used part and issued a full refund. They offered no explanation as to why they sent me a used part. However, they deducted 20% from the refund on the 2nd part because they claimed it was not used or defective. They were very hard to get in contact with. I left multiple phone messages and sent emails."**************" finally responded by email that they would not waive the restocking fee as he claims this one part was new. I asked many times through email and voice messages and also left messages with "******", who at times would answer the phone, for someone to call me to discuss. They would not call. I explained several times in my emails that these 2 parts would have been installed had they not sent me a used part. If they sent 2 new parts as I had ordered, none would have been returned. They messed up on my order, I should not have to pay for their deceit. This is not a case of "buyers remorse" . This is a case of WRONGDOING on the part of the seller. They never should have shipped out a used part. I ended up just buying a new stove as there was no way of telling from the packaging if I was receiving a new or used part. I would like refunded $67.02, which is the 20% that they retained.
Business Response
Date: 08/05/2024
regarding order # 1048295

We had received your return request stating that you would like to return your order. We then responded back to your email and had approved your return request with an RMA and return address to return back the item to us for a refund. Per our returns policy, your request is considered buyer's remorse. Buyers remorse refers to a return where there was no wrongdoing on behalf of the seller. The policy also clearly states that all remorse returns will be subject to a 20% restocking fee and buyers are responsible for paying for the return shipping costs for returns that are considered remorse. We apologize if this policy is not what you had expected it to be.

please don't hesitate to reach back out to us, if you have any further questions

thank you
Initial Complaint
Date:04/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The part I got in November it's already broke it's malfunctioning again like I did before. ********** ********
Business Response
Date: 04/03/2024
We have received your inquiry regarding your order. We then replied back to you saying that we would not be able to authorize your return request as our returns policy states that courtesy returns must be requested within 30 days of delivery. The reason why we cannot approve this return request is because of the fact that the return request was not requested until 5 months after the delivery of the order.
We apologize if this policy is not what you had expected it to be.

thank you
Initial Complaint
Date:03/02/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i tried to reach customer service at *************************************** but the page doesnt work. I want to buy bosch part ******** i found it ***********************************************-crockery-basket-********/ for ****** 1) I want to ensure that it is a brand new part 2) if there is any problem due to wrong shipment then the seller will cover the return shipping too could anyone confirm the same?
Business Response
Date: 03/03/2024
thank you for reaching out

answering your questions

1) it is a brand new part
2 ) if there is any problem due to wrong shipment then the seller will cover the return shipping too could anyone confirm the same?
--yes that is correct, we will cover it---if any problem due to wrong shipment

please let us know if you have any further questions

thank you
Customer Answer
Date: 03/04/2024

Complaint: 21375055

I am rejecting this response because:
Nikhil Jog
************************************************************
Business Response
Date: 03/05/2024
Hi
in case you didn't receive our response to your questions, here it is again.

1) it is a brand new part
2 ) if there is any problem due to wrong shipment then the seller will cover the return shipping too could anyone confirm the same?
--yes that is correct, we will cover it---if any problem due to wrong shipment

please let us know if you have any further questions

thank you
Customer Answer
Date: 03/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Nikhil Jog
Initial Complaint
Date:01/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Package was never received, called three times . Got a refund of $64.46 not the $80.58 they took from my CC. Called again package was returned to sender by ***** and they still want to charge me restocking fee. Should have looked at reviews before ordering, all.comaints are about being scammed out of money. Will be notifying Amazon ( who i ordered from) requesting they be remove universal appliance parts from there sight. To many people getting screwed by this company.
Business Response
Date: 01/12/2024
Thank you very much for letting us know about your experience.

We had received your return request stating that you would like to return your order. We then responded back to your email and had approved your return request with an RMA and return address to return back the item to us for a refund. Per our returns policy, your request is considered buyer's remorse. Buyers remorse refers to a return where there was no wrongdoing on behalf of the seller. The policy also clearly states that all remorse returns will be subject to a restocking fee and buyers are responsible for paying for the return shipping costs for returns that are considered remorse. We apologize if this policy is not what you had expected it to be.

please don't hesitate to reach back out to us, if you have any further questions

thank you
Initial Complaint
Date:11/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Brand *********** water filter assembly and was mailed a damaged unit. I paid $165.99 fir this then had to pay $47 to return the damaged unit and hat the parts distributor mailed me. I will due whatever is necessary to make this Company honor their poor business ethics!
Business Response
Date: 11/20/2023
Thank you very much for letting us know about your experience. First and foremost, I want to sincerely apologize for any inconvenience this may have caused. We had received your return request stating that you would like to return your order. We then responded back to your email and had approved your return request with an RMA and return address to return back the item to us for a refund. Unfortunately we haven't received your returned item back yet. please don't hesitate to reach back out to us, if you have any further questions thank you

Customer Answer
Date: 11/21/2023

Complaint: 20886304

I am rejecting this response because
This business is lying regarding not receiving the merchandise. I spoke to the business on the phone yesterday and I was told they received the merchandise back and that they cannot refund the money because of an open dispute with my credit card. I then contacted my credit card and they told me the business can issue any refund that they want but.
Business Response
Date: 11/22/2023
We had received your return request stating that you would like to return your order. We then responded back to your email and had approved your return request with an RMA and return address to return back the item to us for a refund. Unfortunately we haven't received your returned item back yet. please don't hesitate to reach back out to us, if you have any further questions thank you
Customer Answer
Date: 11/22/2023

Complaint: 20886304

I am rejecting this response because:
this business has received the damaged part back they mailed me. I spoke with the business and they stated they could not refund the money to my credit card due to an open dispute. I called my credit card and they told me the business is not being truthful they can refund the money at any time.

Sincerely,

***************************
Business Response
Date: 11/28/2023
Again, we had received your return request stating that you would like to return your order. We then responded back to your email and had approved your return request with an RMA and return address to return back the item to us for a refund. Unfortunately we haven't received your returned item back yet. please don't hesitate to reach back out to us, if you have any further questions thank you
Customer Answer
Date: 11/28/2023

Complaint: 20886304

I am rejecting this response because:
the business provided return shipping instructions to my Discover Credit Card on a recorded line. The business also received the merchandise back on November 6, 2023 @ 12:34pm and has still not issued a refund.

Sincerely,

***************************
Initial Complaint
Date:10/20/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered parts . On 10/05/2022 I received a heavily damaged and EMPTY box from fed-ex on my doorstep. I immediately took pictures and sent an e-mail. No response. Involved CC to hold payment. Finally got an email asking for more photos. Sent more photos. They responded to payer and requested EMPTY BOX back. No RA # sent. Return shipping is almost the cost of the part alone. This should be a damaged shipment claim on their behalf . I shouldn't be losing hard earned money due to their poor packaging not holding up during transit. I am requesting a refund and or they pay for the return shipping of the EMPTY BOX that I received.
Business Response
Date: 10/21/2022

Thank you very much for letting us know about your experience.

First and foremost, I want to sincerely apologize for any inconvenience this may have caused.

We had received your return request stating that you had received your order defective . We then responded back to your email saying that we have acknowledged and asked for you to provide photos to us. Unfortunately we have not received those photos from you yet. Please make sure you are sending the photos to ******************************** and also reference your order number too. As soon as it is provided to us--we will process your refund.

Again, I am so incredibly sorry about any inconvenience you had experienced here.

please let us know if you have any further questions

thank you
Customer Answer
Date: 10/29/2022

Complaint: 18254183

I am rejecting this response because: pictures have already been submitted to the website provided first being the day of delivery and then again 7 Days later. Those emails show to have been received. I have submitted two of the same photos here at this website. This reply was nothing more than a ploy by the business to stall until the refund has expired. This is the absolute worst experience I've ever encountered with an online purchase.

Sincerely,

***********************
Business Response
Date: 11/02/2022
Thank you for your follow up.

Unfortunately we have not received those photos from you yet. Please make sure you are sending the photos to ******************************** and also reference your order number too. As soon as it is provided to us--we will process your refund.

Again, I am so incredibly sorry about any inconvenience you had experienced here.

please let us know if you have any further questions

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Unlimited Appliance Parts is NOT a BBB Accredited Business.