Business ProfileforCool Heat Inc

This place is not too far from my apartment so I brought it here to fix a suspension issue. I paid near $700 for new control arms and ball joints. These should last several years, but about 14 months after installation, they broke down. I don't drive much except to work so it wasn't from extreme use or anything like that. They claim the company must had sent them bad parts.After much begging and pleading, the man behind the desk said he was able to get the parts replaced since he was able to use the under ****** mile warranty since the owner refuse to wiggle on his one year warranty regardless if it was "bad parts" or not.Again, these parts should last five plus years.I was told I would still have to pay another $200 for labor as it was essentially "too bad and not his problem" (owner's words) or else they wouldn't give me the replacement parts to take somewhere else. I had no choice but to let them fix it again or be out my original $700. So now I'm $900 in...Fast forward to a month after they "fixed" it, and the same issue (knocking noise, etc) is back. I took it to two places for a diagnosis, and both said my suspension is bad/wasn't fixed properly if it was fixed at all.Cool heat is refusing to fix the issue without charging me full price yet again since they think they did me a favor by "fixing" it the second time, and even though these are "new" parts that are breaking down, he said I already used my warranty on the first ones and had to pay for labor twice.New parts don't break down twice.