We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Body Repair and Painting

South End Auto Rebuilders

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This body repair shop did more damage to my vehicle than when they received it. My vehicle was taken to this facility in June. I picked up my car today. Initially, my car wouldnt start, they had to jump the battery, driving out of the lot my car wouldnt accelerate and its making an extremely loud noise and knocking sound, it has a bad ordor, there is no gas in the car and I had a half of tank of fuel. My city sticker has been tampered with, it no longer sticks to the window and the check tire warning light is on. When I contacted them on 09/01 after not hearing from them, I was informed by ****** that my car was ready to be pained and it would be ready to be picked up on Wednesday09/06. Well, Pearle lied! She never contacted me so I went to check on my car on Friday, 09/08. My car was still on the lifer and no repairs were done. I immediately took pictures of my car. I had a conversation with ****** and I left the shop. On Friday, 09/25 I was told my vehicle was ready. When I arrived at the shop, I discovered my car was improperly repaired. I took pictures and left the shop. I spoke with ****** again on 09/26. I sent her via text message photos and videos of the improper repairs. Pearle and I continued to communicate via text message. Pearle notified me today 09/27 via text message informing me that my vehicle was ready. After inspecting my vehicle, as stated the car wouldnt start, a baseball cap was found under the hood. The car appeared to be okay body wise and I asked my daughter to drive the car as I was driving the rental car and was heading to return it. My daughter called my phone and said pull over something is wrong with your car. I pulled over, we switched cars and my car would ****** moved. I turned the vehicle around and proceed to go back to the body shop. I was only a half a block away and that quickly they closed the shop. I banged on the door and no one answered. I called ******* mobile phone and she would not answer my call. They bamboozled me.

South End Auto Rebuilders is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.