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Business Profile

Auto Repairs

Roscoe & Western Garage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was brought in Monday morning 5.23.22 they hooked the battery up to a charger and started it in 15min. They asked me how much gas was in it, I said I wasn't sure cause the gage wasn't working. I sat there while everyone started eating and went on break, then they told me I could go they would call me. Wed **** I called and asked what was going on, they asked if I could come down to see the vehicle. Thursday I went there, it was in the afternoon, they started telling me all these problems with the vehicle and said they couldn't give me an estimate. They told me it wasn't even worth fixing, the rotors were so bad that I could "kill someone", they said I needed two new batteries, I told them they were lying because the one battery was only a couple weeks old. Then they said well you need a new battery, they said it had electrical problems, they said the fuel pump was not working. Pepe said he couldn't give me an estimate, Gaby said it could be $2500 or more, they don't know. I said you have to give me an estimate, they claimed it could be weeks till they got a fuel pump, I checked several places had the fuel pump, they could have picked it up that day. They lied and lied to me, they told me I could just take the vehicle and give them $30 for the gas and just take it, they have other vehicles to work on. I said I wanted it fixed, Pepe told me they would work on it 3 more hours and call me tomorrow. The next day I got a call at 8:30am telling me my vehicle was ready to be picked up. When I got there they claimed they worked on it for 3 hours, and got it started. They had gotten it started the first day in the first 15min.Many times I asked What work did you actually do? Pepe kept saying We got it started. Knowing there was no way they worked on it for 3 hours when I left there in the afternoon and they close at 5pm, and they called me first thing when they opened, that is impossible. They couldnt answer. This place is scamming people.

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