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Business Profile

Auto Repair

Saul's Auto and Towing Service Inc

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    08/14/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    This place is not ***************, the are closed. This guy said they would do my brakes this was Friday 8/11/23. He was pulling and knocking changing with a gray crowbar doing my breaks. I walked to look closer and he had ripped the CV Boot to my axel a rubber seal that protects the bearings. He admitted to doing it. He didnt use the grease that came with the pads. He finished and said $80. I asked for the manager and he was not there. Told him I had a credit card, he called the manager there. Told him about the damage and he wanted me to buy it and he would put it on. I said no, so he said he would charge $70.00. I drive off and get three blocks and tried to stop and it sound like it was about to break off. So I drove to see if it would stop but it didnt. He had closed his shop. I called he ignored me. I sent him a BBB screenshot of his business saying is this you and he responded with a text. H*** call me back and didnt. I sat at his shop the next day Saturday at 8:45am to 12 pm. I text him what are your hours he text me M-F 8am- 6.I texted him air in the line and it sounds to loud to drive. Today I arrived at 7:45 am he arrived after 9am. He took a ride with me and the noise had calmed down. He took the passenger side a loose and redid them but not the driver side. Asking about the CV boot he found out that it was a hundred and changed his mind. I have pictures and videos of the sound and damage, even the grease splatter from the damage. I just want my truck back like it was when I pulled up.

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BBB Rating & Accreditation

B-

This business is not BBB Accredited

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Years in Business: 35

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

6547 S Western Ave

Chicago, IL 60636-2410

(773) 924-7960

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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