ComplaintsforNational Carship LLC

• Initial Complaint

  05/27/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Signed a contract for $550 to have car shipped. Was not picked up for two days later than agreed then the company changed the price to $850 and said there was no other choice. I argued about it but was forced into signing a new contract. They also required a ****** down payment on the new contract. I paid it. Leaving a balance of $750, then when the driver arrived with the car, he demanded the agreed $850. He did not speak English. We tried to explain that we paid the ****** down and it was already 300 more than original contract. After an hour of arguing with ***** from National car ship, the driver finally left and said he got scammed and we did too. I told ************ was reporting him. I never heard from him again. He charged us one price after baiting us into much cheaper price. We had no other choice as we needed the car shipped. He told me even if we wanted to hire another company we wouldnt be able to find another driver because he could see the board of all available drivers and there were none so Id never get the car. I felt no other choice but to be bullied into paying a higher fee. Then he cheated the driver.

  

  Business response

  05/28/2024

  Hi there,
  We are brokers, we found a driver for $800 from **********, ******** to *****************. If you can check this route, it's not a regular route for carriers. So, I searched around and found a driver from 160 far away from *********. Also, one of the drivers which I found at the beginning canceled after we hired him, so I found another driver he agreed to $25 more and I told him to pay $25 from our company after delivery. So, it was fear that we did not charge the customer for more money than the agreement. I've attached communication with the customer and all the facts which told is true.  

• Initial Complaint

  02/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Monday Feb 19,2024 I was trying to get my car remove from ******* ** to ******* **. I spoken to ******************** and I sent him ***** dollars deposit and he told me that it will be ****** when the car is delivered they are scam artist and we want ******** dollars for the pain and suffering as well as being lied too they

  

  Business response

  03/08/2024

  Dear *******,
  
  Thank you for bringing your concerns to our attention. After a thorough investigation, we have discovered that the complaint in question was submitted by an individual who has not engaged in any transactions with our company. This appears to be a case of mistaken identity or a misdirected complaint.
  
  Understanding the importance of accurate feedback for both potential customers and our business, we kindly request your assistance in withdrawing the complaint from the platform it was posted on. This would greatly help in maintaining the integrity of our customer feedback system.
  
  Should you have any further concerns or if there is a specific issue you would like to discuss, please do not hesitate to contact us directly at ************. We are here to ensure your complete satisfaction and to address any legitimate issues you may have.
  
  Thank you for your understanding and cooperation.
  
  Warm regards,
  
  ***********************
  General Manager
  National Carship LLC

• Initial Complaint

  11/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  DO NOT USE THIS COMPANY THEY ARE NOT ******************************************** ?My husband used National Car Ship to have our car delivered, the pick up was for ****** to ******** and the car was picked up on 26Oct2023 and we were told by ****** at National car ship it would be here by 1Nov2023, we did not receive the car on this date, ****** stated there was traffic and it would be delivered on 2Nov2023, called all day no update. On 3Nov2023 we called and ****** said it would be delivered before 5, then after that couldn't reach ****** him . We had to call the POLICE in order to locate the car because ****** quit returning our phone calls. The car was delivered at 11:08 p.m. and the driver sat in our driveway for over an hour demanding an additional $100 which was not part of the contract and would not leave until he got that money. The car had 378 additional miles on it, there is a dent on the back and the paper mat was thrown to the other side that was on the driver side. The bill of sale and Title states 48, 770 for mileage and the mileage on the car now is ******. The delay in the car is because it was driven for over 5 hours 378 miles by someone within this company and explains the long delay in delivering it. This is horrible a very untrustworthy and scary process. This needs to be escalated this has been the worst service we have ever received, I do not want a "credit", I want them to pay for the dent that their company put on the car and payment for the 378 miles and a refund for this service! I will never us this company again so save your breath on offering a "credit" for future use because they are crooks and I will never use them again and I want this to be a warning to all others it's not worth going with the cheaper company.***************************** **********

  

  Business response

  11/10/2023

  *******/*****, 

  First of all, we would like to apologize that we fell short of your expectations and your experience was not what we strive to achieve when helping customers. We are a transportation broker that arrange for the shipment of vehicles using our network of thousands of trucking companies that are licensed by FMCSA and hold an insurance certificate. We are at the mercy of our carrier partners when it comes to transporting our customer's vehicles safely. But there is so much we can do that sometimes things may go wrong and those are the things that are out of our control. I also would like to reiterate our company's position, which we firmly believe is in compliance with the nature of our business operations. As you are aware, our role in this transaction was solely that of an intermediary, responsible for vetting carriers (licensed and insured) and arranging for the transportation of the vehicle. We want to emphasize that, as per the terms and conditions outlined in our agreement with both the customer and the carrier, we do not bear responsibility for any damages to the cargo itself.

  In response to your claims of car damage and vehicle driven in transit, we have diligently worked over the week to coordinate with the carrier's insurance company to obtain the official insurance certificate proving that your property was transported with carrier that is insured and licensed by ******************************************** We are pleased to inform you that we have successfully obtained the necessary documentation, which includes the official insurance certificate and the dispatch sheet and sent them over to you earlier today.  We recommend that customer sends over all the necessary proofs of damage, police report and etc. to get the claims settled as quickly as possible.

  We believe that these documents will provide you with a comprehensive overview of the insurance coverage in place for this shipment and the details of the dispatch. 
  
  We remain committed to resolving this matter in an equitable manner and in accordance with the terms of our agreement. That is why we went ahead and refunded you the $100.00 that customer paid extra to the driver at the delivery location which was not what we agreed for. Please see the attached screenshot. 
  
  Please feel free to reach out to us if you require any additional information or clarification regarding these documents or any other matter related to this case.
  

  Customer response

  11/13/2023

   
  Complaint: 20832499
  
  I am rejecting this response because, National Car Ship chose the third party transport service they were not trustworthy, I want people to beware of National Car Ship because they don't care once it leaves their hands.  I want a full refund from National Car Ship for this horrible experience and I don't want anyone to use them again!
  
  Sincerely,
  
  *****************************

  

  Business response

  11/15/2023

  *******, 
  
  Please note that we have already fully refunded what we were paid to dispatch this truck. We are a transportation broker not a carrier.If anything, you should be reaching out to the carrier. Anything can happen on the road, there is no way we could have known that your car would be delivered late or have any issues. It is outside our control. On our end, we have fullfilled the terms of the contract and  did our due diligence to put your vehicle in an insured and licensed transportation company. 
  
  Regards, 
  
  Henry 
  
  National Carship LLC 

  Customer response

  11/20/2023

   
  Complaint: 20832499
  
  I am rejecting this response because of the communication and that you didn't disclose engine light was on and the crack in the back door gate which leaves it slightly open , this has been a very untrustworthy process and I want everyone to know how this company works
  
  
  
  *****************************

• Initial Complaint

  10/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was looking for someone to take a car from ***** ** to ****** **. I called several and the prices ranged from $400 ,to $750. So i decited to go with National carship the price was ok and the could pick it up by when i needed it(2 days). So i called. Got a price he said it was door to door all fees included wouldnt be a dime more. So he sent me a quote i signed it the responed back ok on there end. He said he call me back with yhe driver in that was fine if he did. When i called him back the price was now $150 more which i had a signed and he didnt care told him its a breach of contract he didnt care the he got mad and brought race into it told him i understand english just fine. He kept tring to get me to see his way i said hes wrong again a breach still didnt care. Tried yo call the company and email them and no responce. I drive from ****** ** to ***** to help our daughter move home cost me several days alot more to find another company days away from family we have 2 handicap young men our sons that w me and my wife have at home and it takes borh of us. So please please stay away from them if you want the truth and if you wanted to be treated right. It will cost you more in the short and long term. I will say this i think this group brokers need to have someone watch over them and keep them stright.

  

  Business response

  10/08/2023

  Dear Customer,

  While we strive to provide the best service at the most affordable prices for our customers, sometimes truck market and weather conditions dictate that we cancel or reschedule pickups for already dispatched orders. This is especially the case when order is placed a few weeks or months out. We are at the mercy of our partner carriers to hold their end of the contract to move our clients' vehicles. But we never force our customers to accept prices they don't want to pay. 

  We always give our customers a chance to cancel the contract and get 100% refund (if they have made a reservation payment)  if they are not happy with the price fluctutations before order is dispatched. To make things right, we can give a $100 OFF your next order with us as one time exception. Please present the following message and code DIL5693 (Only valid for one-time use and expires 10/8/2025) to get $100 OFF total price of the invoice when you move your car with us again.

  Thank you for using our services and we look forward to working with you again in the future. 

  Regards,

  ***** Manager | National Carship LLC
  

• Initial Complaint

  09/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 5, 2023 I signed a contract to have my son's Jeep shipped from ******* to **** with an agreed upon price of $600 for pick up on August 14, 2023. I made the $150 deposit on June 9, 2023 via Cash App. On August 14, 2023 (the day my car was supposed to be picked up) I made a call to National Carship to find out what time it would be picked up. We were leaving first thing in the morning the next day. I was surprised when I was told that there was no one scheduled to pick up my car. After multiple calls to and from the office I was finally told that I could ************** out but I would have to sign another contract and pay an extra $150 (this happened at around 6pm). Considering it was the evening before I had to leave I had no choice but to agree. I had to wait until 11:30 that evening for the car to finally be picked up. I got a call the following day saying they were ready to drop off the car. I told the carrier that I scheduled to get the car on August 17th, not 16th. I could not get the car that day because I had not made it to **** yet (part of the reason for this was me having to stay up late the night before waiting for the car to be picked up). I told the carrier I could meet him that evening (since I still had many hours of driving until I got to the destination). We met up that night and the carrier was saying I needed to pay him $750 (instead of the $600 that was due since I made the down payment). I had to show him my receipt from already paying the $150 down and told him I could not pay anymore for the shipment. I let him discuss this with his boss & left with my car.I am not the type of person to complain, but this was terrible business. National Carship had June, July, and 14 days in August to find a carrier and set up pick up. I agreed to one price but ended up having to pay $150 more than the agreed price. I am very upset with the service and how everything turned out. I tried contacting them on August 28, 2023 but they have not responded.

  

  Business response

  09/21/2023

  Dear Customer, 
  
  While we strive to provide the best service at the most affordable prices for our customers, sometimes truck market and weather conditions dictate that we cancel or reschedule pickups for already dispatched orders. This is especially the case when order is placed a few weeks or months out. We are at the mercy of our partner carriers to hold their end of the contract to move our client's vehicles. 

  We always give our customers a chance to cancel the contract and get 100% refund if they are not happy with the price fluctutations before order is dispatched. 
  
  While we can't provide a cash refund for revised contracts that has already been signed by customer, we can give a $150 OFF your next order with us as one time exception. 
  
  Please present the following message and code DIL1993 (Only valid for one-time use and expires 9/21/2025) to get $150 OFF total price of the invoice when you move your car with us again. 

  Thank you for using our services. 

  Regards, 
  
  *****
  Manager | National Carship LLC 

  Customer response

  10/02/2023

   
  Complaint: 20558205
  
  I am rejecting this response because:
  Yes, the company contacted me. I have enclosed screenshots of the conversation. I am highly unsatisfied and disappointed in this situation.

  
  Sincerely,
  
  *************************

  

  Business response

  10/08/2023

  Dear Customer, 
  
  I hope this message finds you well. Thank you for reaching out to us regarding your recent request for a refund. We understand your concerns and would like to address them in a professional and transparent manner.
  As per our company policy and the terms outlined in the contract you signed, we regret to inform you that refunds are not typically processed under the circumstances mentioned in your request. We understand that situations may arise where a refund is desired, but it's essential for us to maintain consistency and fairness in our policies for all our valued customers. Please see the copy of the contract in the attachment. 
  

  However, in an effort to provide a satisfactory resolution, we offered you a $150 coupon that can be applied towards your next order with us. We believe this will provide you with an opportunity to continue enjoying our services while mitigating the inconvenience you may have experienced.
  
  We genuinely value your business and your satisfaction is of utmost importance to us. We hope that this solution meets your expectations, and we appreciate your understanding of our company policies.
  Should you have any further inquiries or require additional assistance, please feel free to respond to this email or contact our customer support team at ************************************
  Thank you for choosing National Carship LLC. We look forward to serving you again in the future.
  

  Best regards,

  Dilmurod Matkarimov 
  Owner at National Carship LLC 

  Customer response

  10/10/2023

   
  Complaint: 20558205
  
  I am rejecting this response because:

  I do not plan on using your company ever again. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Contracted with National Carship for transport of a vehicle from ********* ** to ******** **. The agreed upon amount and the amount on the contract is for ******. ****** paid up front and ****** to driver upon delivery. Car was supposed to ship out on Monday August 28th but due to hurricane ****** the pick up date was moved to Wednesday August 29th for a delivery on Friday September 1. On Tuesday August 29th I recieved a call from ****** with National Carship stating the driver would pick up the car in the morning but that it would cost ******. I told him no, I have a signed contract for ****** for delivery. He stated that I gave him the wrong zip code (I did not and it is correct on the contract) and that I was the one in breach of contract. I told him no. They would pick up the car as scheduled and I would pay the driver the ****** upon delivery as agreed upon. They refused. I want my ****** deposit refunded and I want this company exposed for the fraud that they are.

  

  Business response

  08/29/2023

  Dear sir,

   

  We have been working on it and on the date we have this issue, before we open a case you have claimed to BBB. If you just waited a bit, that would be great. Anyway, we already refunded your money on time. Please, check the file below. We are sorry for the inconvenience, Appreciate your business doing with us!
  
  Thanks & Regards
  

  Customer response

  08/29/2023

   
  Complaint: 20538857
  
  I am rejecting this response because: they did refund my deposit but the car did not get shipped for the amount contracted.  ************ is in breach of contract.  I hired them to ship the car to ******* for ******. Itcwas supposed to ship tomorrow. I have a signed contract for that amount and the car was not shipped.  While I appreciate the refund of my deposit, it does not change the fact that they did not fulfill their obligations and I now have to find another company to ship it, causing a delay in shipping.  
  
  Sincerely,
  
  ***********************

  

  Business response

  08/31/2023

  Hi there,

  You can check the contract. And please, read it one more time, everything is stated clearly that our company don't take any responsibility for your shipment time, money or any issues like that. I hope you understand this, it's a road business and we can not control anything in this industry as everything up to carriers. So, appreciate your time and business!  
  
  Thanks & Regards

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was contacted by National Carship LLC on July 20th, 2023 via text with a quote to ship my car. After getting all of the info and clarification of any questions I had, I signed a contract with a total of $700 to pick up and ship the vehicle. I paid $150 deposit & was to pay the remaining balance once the car got to the destination. The pickup date was set for August 7th, 2023. I did not hear anything from anyone so I reached out and was told they couldnt find a carrier for that price. I reminded them that they had me sign a contract and theyre the ones who offered that price! He said he would continue to look for a driver. The following day I reached out again and was told they found someone to do it for $300 more than the original price same day pick up. I declined he said he will pay $50 and they gave an extra $50 discount. I agreed. I signed a new contract. He then stated they will pick up the following day(2days past original pickup date) between 3pm-6pm. Today August 9,2023 the car still hasnt been picked up and now no one will respond to me. I requested a refund for my deposit and have yet to get a response. I called another shipping company and they said they see my request still on the board and has yet to be accepted by a company. So I was lied to and given the run around. Very unprofessional.

  

  Business response

  08/10/2023

  Dear *******,
  
  I hope this message finds you well. I wanted to personally reach out to you regarding the recent complaint you submitted to the Better Business Bureau (BBB) regarding your experience with our company. First and foremost, please accept our sincere apologies for any inconvenience or frustration you may have experienced.
  
  We take your concerns seriously, and we have diligently worked to address the issues you raised. Our primary goal is to ensure your satisfaction and regain your trust in our services. Here are the steps we have taken to resolve the matter:
  
  1. To resolve the issue we providing a refund as soon as you left a request to cancel your complaint on BBB.
  2. Please, follow these instructions: Email **********************************************************************************************  That you want to remove the rating which you gave us on 8/9/2023  Complaint ID  :  20448939
  3. You need to write them from the same email which is  *************************, please.
  As soon as you send me the screenshot which you send them this email, we will refund your money. Thanks for your understanding!
  
  We genuinely appreciate your feedback, as it has allowed us to enhance our processes and better serve our valued customers like you. Your satisfaction is of utmost importance to us, and we are committed to ensuring that your experience with our company is a positive one.
  
  In light of the actions we have taken to rectify the situation, we kindly request your consideration in withdrawing your complaint from the BBB. Your decision to do so would greatly assist us in maintaining our reputation and reflecting the efforts we have made to resolve your concerns.
  
  If you have any further questions or if there are any additional steps you believe we should take, please do not hesitate to let us know. We are here to listen and ensure your complete satisfaction.
  
  Once again, we apologize for any inconvenience you have experienced and appreciate your understanding and patience. Thank you for considering our request to cancel the BBB complaint. We look forward to the opportunity to continue serving you and exceeding your expectations.
  
  Best regards,
  
  ***********************
  Manager
  ***********************************

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This is the short history of complaints. The National Carship LLC has never sent me the refund of reservation fee even after they failed to finding a driver at the contract price on time. All other evidence is available in my text message. . 6/15/2023 : Contacted broker (*****) at National Carship LLC and received quote ($850 for shipping a 2022 Blazer from Lake Orion, ** to ****, **. . 6/20/2023 : Signed a contract ($850) and Paid $100 reservation fee to ***** via. Paypal. . 6/23/2023 : ****** said they were searching for drivers, but they asked for higher price. . 6/23/2023-6/27/2023 : Searching for drivers. . 6/27/2023 : ****** came back and said a driver is asking $1,200-$1,300. I requested to cancel because of the expected higher price and big risks of delayed shipping (6/27 was so close to the expected pick-up date of 7/1), and then the broker accepted full refund of $100 reservation fee in text message. . 6/28/2023 : Manager of the broker called me and said they can't do refund (Not understandable). . 7/1/2023 : Expected pick-up date . 7/6/2023 : Estimated delivery date

  

  Business response

  08/10/2023

  Dear *******,
  
  I hope this message finds you well. I wanted to personally reach out to you regarding the recent complaint you submitted to the Better Business Bureau (BBB) regarding your experience with our company. First and foremost, please accept our sincere apologies for any inconvenience or frustration you may have experienced.
  
  We take your concerns seriously, and we have diligently worked to address the issues you raised. Our primary goal is to ensure your satisfaction and regain your trust in our services. Here are the steps we have taken to resolve the matter:
  
  1. To resolve the issue we providing a refund as soon as you left a request to cancel your complaint on BBB.
  2. Please, follow these instructions: Email **********************************************************************************************  That you want to remove the complaint which you left on 8/9/2023  Complaint ID: ********
  3. You need to write them from the same email which is  ********************** please.
  As soon as you send me the screenshot which you send them this email, we will refund your money. Thanks for your understanding!
  
  We genuinely appreciate your feedback, as it has allowed us to enhance our processes and better serve our valued customers like you. Your satisfaction is of utmost importance to us, and we are committed to ensuring that your experience with our company is a positive one.
  
  In light of the actions we have taken to rectify the situation, we kindly request your consideration in withdrawing your complaint from the BBB. Your decision to do so would greatly assist us in maintaining our reputation and reflecting the efforts we have made to resolve your concerns.
  
  If you have any further questions or if there are any additional steps you believe we should take, please do not hesitate to let us know. We are here to listen and ensure your complete satisfaction.
  
  Once again, we apologize for any inconvenience you have experienced and appreciate your understanding and patience. Thank you for considering our request to cancel the BBB complaint. We look forward to the opportunity to continue serving you and exceeding your expectations.
  
  Best regards,
  
  ***********************
  Manager
  ***********************************

  Customer response

  08/11/2023

   
  Complaint: 20445683
  
  I am rejecting this response because: 

  This refund should have been done right after cancelation of shipping contract was requested. National Carship did not take this immediate action for customer (not even intended to refund), which was not trustworthy. Without my complaint via BBB, I would have not received any refund. I suggest National Carship should refund immediately and then might be able to request me to do anything, which I think will be appropriate if this company really considers customer satisfaction. Refund is not conditional and should not be any part of deal. 

  
  Sincerely,
  
  ***********************

  

  Business response

  08/11/2023

  
  Dear ********,
  
  I trust this message finds you well. I wanted to personally reach out to express our gratitude for your patience and understanding during the recent situation. We sincerely apologize for any inconvenience you may have encountered, and we appreciate the opportunity to address your concerns.
  
  I'm pleased to inform you that we have processed a full refund for your recent purchase. The refund has been initiated and should reflect in your account shortly. Your satisfaction is of the utmost importance to us, and we are committed to ensuring that your experience with our company meets your expectations.
  
  We understand the importance of maintaining a positive reputation and trust within the business community, and we kindly request your assistance in helping us achieve this. Your feedback and concerns have driven us to enhance our processes and deliver better service. With this in mind, we kindly request that you consider withdrawing your complaint from the Better Business Bureau (BBB).
  
  By withdrawing your complaint, you would not only help us maintain our reputation but also signal to others that we are dedicated to resolving any issues that arise. Your decision would greatly support our ongoing efforts to improve and deliver the exceptional service that our customers deserve.
  
  If you have any further questions, require additional assistance, or if there are any remaining matters you'd like us to address, please don't hesitate to reach out. We are here to ensure your complete satisfaction and to provide any support you may need.
  
  Once again, thank you for your understanding, and we truly appreciate your consideration in canceling the BBB complaint. We look forward to continuing to serve you and providing you with an excellent experience.
  
  Best regards,
  *****
  Manager
  ***********************************

  Customer response

  08/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/20/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Below is the official complaint explaining the situation. I sent this email to them and they did not respond.Good evening, I again am contacting this company. I requested a quote for car transportation services. I was contacted by *************************** from National Carship LLC through a text from the number ************. After negotiations, we began the process and signed a contract. The contract clearly stated 1st available pickup date and load date being set for 06/12/2023. About a week prior to the date I attempted to get in contact with *************************** because I had a change of plans and no longer needed his service. I sent him a text on the 8th of June so he can guide me through the process of cancellation but my text was ignored. I then texted again on the 11th and received a call back shortly after asking me how they can help. Im not sure if this was ******* or someone else but after telling them I needed help canceling the service they abruptly hung up on me without any guidance. I texted ******* the day the service was supposed to be rendered and ******* informed me that he sent a driver for my car on 05/08/2023 and paid the reservation fee for that day. The date on the contract was completely disregarded and I received no notice from anyone about a truck coming. I was told yesterday through text that the driver was canceled on 05/08/2023 and only now was told. I am dissatisfied with your service and I am requesting that my deposit be returned as the contract was not honored by your company.

  

  Business response

  06/26/2023

  Hi there,

  We are trying to reach out to the customer to solve the issue with them. We hope everything will be fine.  
  
  Thanks

  Customer response

  07/01/2023

   
  Complaint: 20211435
  
  I am rejecting this response because: I waited to see if this company was truly attempting to contact me and they have not done so.
  
  Sincerely,
  
  ***********************

  

  Business response

  07/20/2023

  Hi there, 
  
  We have found there was some misunderstanding and we will refund the customer's money within 24 hours.
  
  Thanks
  

  Customer response

  07/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  12/31/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  12/23/22 Signed contract with national carship llc to have my car picked up contact stated they would pick up 12/28/22 deleiver 12/29/22. No car has been delivered and the cumminicatuons.skills of this company **** I either want my car picked up or refund

  

  Business response

  01/03/2023

  Hi there,

   

  We have get in touch with the consumer and we are working on it, we had some miscommunication during the holiday so, everything is fine with the customer now. 

   

  Thanks

  Customer response

  01/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩