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Business Profile

Bridal Shops

Estela’s Bridal Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bridal Shops.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a quinceaera dress and the merchandise package along with the dress and paid in full a few months ago. Now that it is time to pick up the dress its the same color but a different style. They do not want to refund me the money or give me the dress we ordered even though the style and brand is on the receipt.

    Business Response

    Date: 07/20/2022

    To whom it may concern:

    I'm writing in regards to a complaint against my business Estelas Bridal.

    A custom quinceanera package was ordered by the complaint's ex-husband.

    At time of first fitting the complaint wasn't present to look at the dress during the alterations process. She based this complaint on pictures taken during previous fitting.
    She called requesting a refund. Our policy states no refund on custom made dresses.
    She threatened to *** us then the very next day the actual paying customer (ex husband and daughter) came into the store to excuse his ex wife and continue with the dress/package. We settled the misunderstanding they had. Then a few days passed and we received the letter. 
    We gladly gave them their merchandise on time for the party 
    They were embarrassed and apologized for the complaint they had no control over. The dress came out beautifully and they were satisfied with their order.
     
    Pictures attached

Estela’s Bridal Corp. is NOT a BBB Accredited Business.

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