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Business Profile

Business School

James Madison School

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I signed my son up for JMHS/********* I was told that he could work at his own pace & work on different subjects at the same time. I was very specific when asking. I was assured that he could work on more than one subject at a time. I signed the agreement & paid my first payment. He had to go through their Intro 1 & 2. I figured after that; more courses could be opened. He sent through several requests, it never happened. He would have tech issues happening from their end & a month went by without it being resolved. I called in before the 23rd of December & was informed that for me to cancel I would have to pay $99.90. She also told me that a ticket was never received but confirmed from her end what my son was saying about a technical issue & said that would be taken care of within a few days. We got cut off because I was traveling. My son tried for over a week to work on that course, mind you, he can't do anything else while waiting because they only allow 1 course to be open at a time. They had Health 1 & Health 2 opened but you have to finish one before going on to the next because I assume they build off of each other. Finally, 2 weeks had passed, I called back in, it was fixed. The lady was short with me. I said "He just tried last night.". Her reply, "It was fixed this morning." I asked again how much it would be to cancel, I had now made a pmt of ****** which was for Dec, which was late because I wasn't paying for tech issue, and the rest was for ******** I was informed that I owe $99.90, I asked how that was possible and what the breakdown was and she hung-up on me. I called back & a second representative today told me she had no idea what it would be, that it is up to the Cancelation Team, I had to send a cancellation request to them. I sent requests back and forth since Jan. 17th. Today, it was miraculously cancelled by one of their ***** ****** who informed me this is an ongoing issue. But wouldn't credit me for the sales team lying to me.

  • Initial Complaint

    Date:10/26/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started their online classes on Oct. 12th, 2020. Paid the first few months then my laptop crashed. I messaged the coordinator explaining the situation and got a reply back stating that I could pause my account. So I thought I had. Later went to log on and found I had almost 2000$ in late fees. A few days later they completely erased my account with no explanation or refund. This school is not a school, unless ur a scam artist

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