Complaints

This profile includes complaints for Rewards Network's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rewards Network

  540 W Madison St Ste 2400 Chicago, IL 60661-2562

  
• 

  Rewards Network

  300 S Park Rd Ste 300 Hollywood, FL 33021-8353

• 

  Rewards Network

  11900 Biscayne Blvd North Miami, FL 33181

• 

  Rewards Network

  Two North Riverside Plaza, #950 - Executive Offices Chicago, IL 60606

  
• 

  Rewards Network

  10800 Farley St Overland Park, KS 66210-1414

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up with rewards network with an account *** that I dealt with in the past. He told me they would bring in only new customers and if they started to cannibalize my business, they would be able to exclude networks and zip codes. He also told me I could cancel any time if it was not working out and that if they started to take too much money, he could stop things like big payouts since this is what I was worried about. Once you let a company into your books it's hard to get them out... he told me not to worry and they are huge company, and they have so many restaurants with them they would never be as successful as they are if they were not legit. Well, the first two weeks things looked ok but after that I noticed that they claimed they were bringing in a lot of new customers, but my sales were actually going down. What could this mean? Well, this means they are charging you for the same customers that were coming in to begin with. Very little new customers. Their weekly fees started to get to over $800 per week so I called multiple times complaining that they were canalizing my customers that they were claiming they were theirs. Sales *** get me the same bs all these guys say. "I will take care of it." my *** tells me... blah blah blah. Never did anything he just feeds you bs to stall you for weeks so they can keep collecting funds for doing nothing. He was able to get me one $500 credit which took two weeks to get mean while they are getting $500+++ per week from you for your own customers. I thought to myself what a scam this is, but this is just the tip of the iceberg with this company from my experience. There is a limit to how much I can type here so I will say I uncovered more shady practices that should be illegal and probably are, but I will hold off for now. Hopefully there is some resolution here or I will seeking legal counsel.

  

  Business Response

  Date: 01/24/2025

  Hello,

  Thank you for your message.  We never like to hear that a client has had a negative experience with Rewards Network and our platform.  In your message above, you mentioned the possibility of a resolution.  Please feel free to email ********************************* to discuss your account and potential resolutions. 

  Thank you!

  Customer Answer

  Date: 02/11/2025

  Complaint: 22843596
  
  I am rejecting this response because: This issue has not been resolved.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participate in the TrueBlue Dining Program through Jet Blue and administered by Rewards Network. They offered me a bonus of 500 miles for dining within 30 days. I did so and did not get the bonus. They then told me I had to submit a review. I did so and still no bonus. Now when I contact them they do not respond at all.

  

  Business Response

  Date: 12/02/2024

  We appreciate this member's feedback.  We have reviewed this member's account and determined that the bonus was not earned because all qualifying activities were not completed.  We explained the requirements to earn the bonus, and as a courtesy, we extended the requested bonus as a one-time courtesy credit.  We trust that this resolves the member's concerns.

• Initial Complaint

  Date:08/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a few years of being with them to get you to borrow money from them, which Ive just paid back, they take money out of your account every week. Ive only told them OK. Im done paying you guys. I want to be off your program. Theyre telling me I wont be able to get off until the Beginning of September so Im like on their marketing phase now so they continue to take money out of my account. I dont need them to do any marketing and I told them so no they just keep taking money from me and the person that was taking care of my account isnt with them anymore , and the person that took over got offended because I told him that I did not want to be on the program anymore

  

  Business Response

  Date: 08/12/2024

  Hello,

  Thank you for your message.  We would be happy to discuss your account with you.  We can explain our cancellation process and confirm with you your last date on our program, as well as answer any questions that you have.  Please reach out to us at: ***************************************.

  Thank you!

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have tried to cancel the services from rewards network for three months. They have confirmed multiple times that they have canceled our account and that we are due a refund. We keep getting new charges every week. They have not done anything that they said they would do.

  

  Business Response

  Date: 04/29/2024

  Hello,

  Thank you for reaching out to us with this concern.  After evaluating the history of this matter, it appears that we immediately deleted your account in early April and issued a refund for transactions occurring after your requested deletion date.  We hope that this resolves this issue, and we sincerely apologize for the less than stellar experience.  

  Thank you.

  Customer Answer

  Date: 05/06/2024

  To whom it may concern, We would like to mark complaint ID: ******** as resolved. The company in question, Rewards Network, issued us a refund for the disputed amount. I cannot find how to mark this complaint as closed on the communications thread.

   

  Thank you so much,

   

  Port Orleans Brewing Co.

• Initial Complaint

  Date:03/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service is supposed to charge me for any card transaction made by their member with their credit card. Each transaction is listed weekly in a statement and they charge a 20% for marketing and sending people. Every week I receive a list of transactions made on my merchant account and relative charges. The problem is that since a year at least all the transactions I receive are not real. they dont exist at all. i never had thoso customers neither i ever charge thoso cards on my pos. they are totally not related to me. no one answer or care to answer me in more than a year that i complain

  

  Business Response

  Date: 04/02/2024

  Hello,

  Thank you for bringing this matter to our attention. We take all client concerns seriously, and we are here to help. We would be happy to perform a billing reconciliation for you.  Please contact your client support team and they will request additional documentation from you so that we can perform a full investigation. Please do not hesitate to reach out to us with any questions.

  Thank you.

• Initial Complaint

  Date:12/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company heavily solicited me to join their new Groupon+ Cashback program. I registered my Credit Card and made two purchases at restaurants since. I received confirmation emails from them about the transactions, so I know they were received. However, I can not see them in my account, and *******'s customer service has been USELESS. All I get are useless copied and pasted canned replies from outsourced idiots.

  

  Business Response

  Date: 01/10/2024

  Hello,

  During our attempts to investigate this concern, an individual claiming to be the Claimant directed extremely offensive language at one of our employees.  I have reviewed the interaction, and our Employee was courteous and professional in their sincere attempts to help.  I was personally shocked by the language used by the individual claiming to be the Claimant.  Rewards Network has a firm belief that abusive conduct is never acceptable. 

  Thank you.

  Customer Answer

  Date: 01/10/2024

   
  Complaint: 21059018
  
  I am rejecting this response because: Actually, it was directed at the Groupon bots I've been wasting 2 weeks on and STILL haven't been paid what I am owed. And while we all can appreciate this poor little sheltered reps hurt feewings, it STILL doesn't correct the fact that this pathetic sleazebag company STILL hasn't paid what they advertised and owed. I am STILL waiting for that to be credited. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 01/10/2024

  Unfortunately, the response from the Claimant includes inappropriate language similar (but not as extreme) as the language directed at our employee. We are not able to respond further. 

  Customer Answer

  Date: 01/10/2024

   
  Complaint: 21059018
  
  I am rejecting this response because: Unfortunately, these babies using that as an excuse to not pay what they owe; This is the game they play. They recieved commission from the restaurants, and are failing to pay the customers, which is THEFT. So, if they don't pay, i will be forced to file complaints in Small Claims Court as well as inform the restaurants about this practice and recommend they cease any relationship with these thieves. THEY ARE CRIMINALS. THEY STEAL.  They had no intention of paying what they owed.  That is NOT acceptable
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I updated my credit card numbers for the Mileage Plus rewards network via their website on 11.20.2023 at 11:25am **. Approximately 5 minutes later, I started receiving spam calls (13 of them) and texts (12 of them) within 10 mins saying that I had filled out a lead form for a new car on their automotive websites (I haven't).There is a data leak/security issue with the Rewards Network system.

  

  Business Response

  Date: 12/08/2023

  Hello,

  Thank you for reporting your concern.  We take the security of our members' information very seriously at Rewards Network, and we appreciate your proactive outreach.  We have conducted and completed an internal review, and we are confident that the issue you experienced was not caused by an interaction with our platform. 

  Thank you.

  Customer Answer

  Date: 12/10/2023

   
  Complaint: 20895436
  
  I am rejecting this response because:

  The interaction with your platform is the ONLY interaction done that day online. And the timing between the updating of my profile on Rewards Network and the spam leads are within minutes of each other, and it was programatic. Additionally, you can search online to forums where other consumers describe the same exact experience when interacting with your platform. Those combination of facts make it indisputable that the leak/breach came from the Rewards Network platform.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 01/02/2024

  Hello,

  Thank you for reporting your concern.  We take the security of our members' information very seriously at Rewards Network.  We have conducted and completed an internal review, and we are confident that the issue you experienced was not caused by an interaction with our platform.  We are not able to share information on this public platform due to the sensitive nature of your concern.  Please see our member privacy policy for ways to report a security concern and other important information. 
  

  Thank you.

  Customer Answer

  Date: 01/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because there is no other path forward. They deny they did it when I can prove that they did.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  American Airlines Y078AW4 I enrolled into the dining program under the 500 mile sign up promo.I satisfied all the requirements - dining at ************** on 08/25/2023 and the review.After numerous calls and escalations, the program said I didn't satisfy the terms (dine and review within the first 30 days of enrollment). I have emailed them confirmation from the program of my sign up date which was not honored. I have attached the enrollment email dated 08/04/2023 and in the first paragraph it states to dine within 30 days of enrollment which was 08/25/2023.Can you please assist?Thank you.

  

  Business Response

  Date: 11/13/2023

  Hello,

  Thank you for the opportunity to respond to this concern.  We have reviewed this account, and it appears that the member missed one criteria to earn the bonus (remaining opted-in to receive marketing emails).  In our review, however, it appears that our team did not clearly explain this the first time the member made outreach.  We have credited the bonus to the member's account as a courtesy, and we apologize for the less than stellar experience.  We hope this remediates the situation, and respectfully request that this complaint be closed. 

  Thanks,
  ******

  Customer Answer

  Date: 11/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owned ****** *************** I bought from someone back in April 2022. I signed up with rewards network and received $30,000. I sold back to the previous owner and they told Me they transitioned this debt to that owner. I received multiple text saying I wouldnt be responsible even when I stated my concern. Their representative ************************* ***************** said it was no longer my responsibility. Now they have come back and stated I owe this money and they are going to send to their legal department even after I sent all information to them showing ********* correspondence.

  

  Business Response

  Date: 07/25/2023

  Hello,

  Rewards Network was not able to verify the information provided in the initial complaint.  We have reached out to the individual who filed the complaint via the email address provided.  We have requested additional documentation from the complainant and will continue to follow-up until we reach resolution.  

  At this time, we request that this complaint is put on hold and not published pending the resolution of the claim between the parties. 

  Thank you,

  Rewards Network

  Customer Answer

  Date: 07/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I am willing to put this on hold until we discuss more but I do not want to cancel this as they are still saying I owe funds that they have previously said I was relieved of. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These con-artists do nothing but lie! The dining rewards program is a farce! Nowhere in the ******** Tuesday app or T-MONEY app does it say anything about the dining rewards app! And of course the dining rewards reps are morons who get smart with you, refusing to answer questions!

  

  Business Response

  Date: 04/10/2023

  Hello,

  
  Thank you for the opportunity to respond to this complaint.  ****************** contacted our company on 3.26.23 for information on how our dining programs work.  We responded to his question on 3.27.23.  On 4.2.23, ****************** asked a follow-up question that we answered on 4.3.23.

   

  Unfortunately, on 4.3.23, ****************** responded to us by personally attacking our employees using multiple swear words in the process.  Our employees did not respond to the verbal assault, other than to inform ****************** that due to the language used and the disrespect shown to our staff, we had no choice but to close his dining account. 

   

  Respectfully, we believe this complaint should be removed.

   

  Thank you,

  Rewards Network