ComplaintsforCarfect

• Initial Complaint

  12/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I start leasing my bar February 20th for auto warehouse (correct) since I got the car I been having issues with the car but this time the issue got bigger the engine motor in the car needs to be replaced and I only had the car for around 7 months they car dealer ship is not doing anything to help me and stated that its my car and my responsibility even tho the engine motor went out I needhelp

  

  Business response

  12/20/2023

  CARFECT
  Response Date: 12/20/2023
  
  Customer Name: ******************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 12/5/23
  
  Stock # *****, 2012,HYUNDAI, Tucson, VIN #*****************
  
  Origination Date: 02/20/2023
  
  Please allow this to serve as our response to the above-referenced complaint.
  

  The customer is complaining about mechanical issues with the vehicle. The customer did not lease the vehicle. She purchased the vehicle from Carfect on February 20,2023. On March 6, 2023, the customer brought the car into *********************** service center as the car was not blowing hot air. The service center diagnosed and issue and ordered parts. On March 10, 2023, the service department attached a blower motor and connector and returned the vehicle to the customer. Those repairs were done at no charge to the customer.
  

  The customer brought the car in to *********************** service center again on March 20,2023, because the engine was making a loud noise. Carfects service department inspected the car and determined that the catalytic converter had been removed.This repair was not covered by the warranty.
  

  Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

  Customer response

  12/21/2023

   
  Complaint: 20954709
  
  I am rejecting this response because:
  Some of the statements is  not true I did not purchase the car Im leasing the car  I took the car to the auto shop about two months ago and they called me approximately 2 1/2 weeks ago saying that I needed to pay **** for the engine to be replace on the car they sold me a lemon car thats not worth what Im paying for and scamming people 
  Sincerely,
  
  ******************

  

  Business response

  01/03/2024

  CARFECT
  Response Date: 1/3/2024
  
  Customer Name: ******************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 12/5/23
  
  Stock # *****, 2012,HYUNDAI, Tucson, VIN #*****************
  
  Origination Date: 02/20/2023
  
  Please allow this to serve as our response to the above-referenced complaint.
  

  The customer is complaining about mechanical issues with the vehicle. The customer did not lease the vehicle. She purchased the vehicle from Carfect on February 20,2023. She attached a copy of the retail installment contract whereby she purchased the car with financing from Carfect. I reviewed the title to the vehicle which is in the customers name with The Auto Warehouse as a lien holder. As explained previously we did fix the issues with the car under warranty free of charge to the customer, but the warranty does not cover the catalytic converter having been removed from the car by the customer or a third party.
  

  Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

  Customer response

  01/05/2024

   
  Complaint: 20954709
  
  I am rejecting this response because:
  THE EGINE WENT OUT ON THE *** AND THEY WANT ME TO PAY **** they keep saying the same thing but not talking about engine lets talk about the engine going out on the car I brought less then a year ago and yall asking for ****
  Sincerely,
  
  ******************

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle and driving home. The vehicle shut off on me had to get a tow. They did not reimburse me for the tow. They supposedly fixed it i picked it up they didnt fix anything and they said they did and it shut off on us we picked it up again. Now theyre saying that they are not going to do anything that we have to pay out of our own pockets. We havent even had the car for 30 days the engine is supposedly under warranty still And they dont wanna get a tow to tow the vehicle back to their shop so they can fix the vehicle for us and theyre just giving us the runaround and lying about documentation and everything about the own situation

  

  Business response

  11/30/2023

  CARFECT
  Response Date: 11/30/2023
  
  Customer Name: *****************************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 11/16/23
  
  Stock # *****, 2012,JEEP, GRAND CHEROKEE, VIN # *****************
  
  Origination Date: 09/30/2023
  
  Please allow this to serve as our response to the above-referenced complaint.

  
  The customer is complaining about mechanical issues with the vehicle. The customer purchased the vehicle from ********************** on September 30, 2023. When there was an issue with the engine, we let the customer know that the work would take a while and so offered the customer the option of swapping this vehicle for another one which was refused. We replaced the engine on October 30, 2023. We also replaced the oil pan on November 21, 2023, as a leak was found. We offered to also bring the car to another facility to do a tire balance and alignment as we do not do those in house All of these repairs were done at no charge to the customer.
  

  Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

• Initial Complaint

  10/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle on August 29 2023 with a **** cash down payment. I have made every payment due on time and in full never missed one. On October 27 2023 the vehicle I recently purchased shut off on me in the middle of the 294 north expressway. I was stuck on the side of the eway for 3 hours with my son in the car with me. No one came to help for hours. Contacted the dealership and was told there was nothing they could do I would have to pay to have it towed to the service center which was not open on Saturday and Sunday. I had the car towed to my home where a mechanic came to look at it and told me that the motor was locked. Contacted the dealer again and was told if it the motor I could make payment arrangements to have the car repaired. Why am I paying for a locked motor on a car that was purchased 2 months ago??? This dealer is getting cars from the auction jacking up the prices and selling lemons.

  

  Business response

  11/09/2023

  CARFECT
  Response Date: 11/9/2023
  
  Customer Name: Sutorris ******
  
  Source:  BBB Serving ******* and Northern Illinois 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 10/31/23
  
  Stock # *****, 2014,HYUNDAI, SANTA FE, VIN # *****************
  
  Origination Date: 08/29/2023
  
  Please allow this to serve as our response to the above-referenced complaint.

  
  The customer is complaining about mechanical issues with the. The customer purchased the vehicle from ********************** on August 29, 2023. Our Service reached out to the customer on October 31, 2023, and had the car towed into our facility.The vehicle is no longer under warranty but we contacted ******* and some of the work would be covered if the car was sent to their facility. We reached out to the customer to approve and are waiting to hear back from her.
  

  Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

  Customer response

  03/26/2024

   
  Complaint: 20800506
  
  I am rejecting this response because:

   

  I reject the response of carfect. First of all the engine being locked in a time frame of 2 months is not just a mechanical issue its a major issue that was going on prior to the car being purchased. **************** and customer communication from this business is terrible. They are very rude, never have a honest response to questions being asked. They picked my car up on October 31 **************************************************************************************************************** any contact from anyone since the beginning of November and no one could still answer my questions. Severals month have went by and today 3/26/24 after calling to get status one they couldnt even locate my phone number in the system and the account rep was very rude statingDo what you need to do no one never told me hyaundai would cover some of the repairs. This place is selling plenty of people bad cars that only last a month or two and are getting away with it. They are hurting people credit and getting away with it. This business need to be completely shut up for cheating people out of their money. I have contacted a lawyer as well as channel 7 news to help handle this matter.

  
  
  Sincerely,
  
  Sutorris ******

  

  Business response

  04/05/2024

  April 5, 2024
  
  Customer Name: Sutorris ******
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 10/31/23
  
  Stock # *****, 2014,HYUNDAI, SANTA FE, VIN # *****************
  
  Origination Date: 08/29/2023
  
  Please allow this to serve as our response to the above-referenced complaint.
  The customer is complaining about mechanical issues with the vehicle. The customer purchased the vehicle from ********************** on August 29, 2023. Our Service reached out to the customer on October 31, 2023, and had the car towed into our facility.The vehicle is no longer under warranty, but we contacted ******* and some of the work would be covered if the car was sent to their facility. We called the customer on November 2, 2023, and spoke to her about ******* covering some of the repairs but that she would be responsible for the remaining repairs. She told our service employee that she would not pay for any repairs. On November 13, 2023, the customer came to our ****** location to pick up her belongings.We secured the car as abandoned on November 18, 2023.
  Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  If you have any further questions, please feel free to contact me.
  Thank you,
  
  *************************, CFO

• Initial Complaint

  10/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This place is absolutely horrible. They sold me a car and couldnt produce the inspection report and from the second I drove it off the lot I was riddled with issues. When I reached out to inform them they couldnt produce the inspection report and told him me had to bring it back but it would be there from ***** days which wasnt possible. When you call no one answers or you end ** in a ghost VM. After a recent visit to try to trade in we were told I needed to give these shady people another 5k for a non working car to trade in. Then I asked them to buy it back. *** told me no and that if I turned it back in it would count as a repo. They take advantage of people and dont offer solutions for their mistakes.

  

  Business response

  10/30/2023

  CARFECT
  Response Date: 10/30/2023
  
  Customer Name: *************************
  
  Source:  BBB Serving ******* and Northern Illinois 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 10/27/23
  
  Stock # *****, 2011, FORD,Fusion, VIN # *****************
  
  Origination Date: 05/17/2022
  
  Please allow this to serve as our response to the above-referenced complaint.

  The customer is complaining about mechanical issues with the vehicle. The customer purchased the vehicle from ********************** on August 10, 2023. On July 5, 2022, the customer set an appointment for July 15, 2022, to check the tires on the car.On July 8, 2022, the customer called our service department to see if he could get an earlier appointment. He was offered July 11, 2022, but declined to take that appointment. The customer did not bring the car in on either of those dates and our service department had no further contact with him.
  

  Although we are sympathetic, the customer is being treated in accordance with his contract with the company and company policy. He has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

  Customer response

  10/31/2023

   
  Complaint: 20783202
  
  I am rejecting this response because you sold me a car with issues then made it impossible to get them resolved. I purchased a car from you because I needed a car. I did not buy a car to have it in the shop for ***** days. You did not do your inspection you claimed you did. Now I owe over ***** on a car Ive had to spend an additional ***** on to repair the things you said you inspected. I needed a safe drivable car for my job and transporting my three kids and that is not what I got. The fact that you will not help me get a safe car replacement without me giving you another ***** is disgusting. *** spoken with a few attorneys and they know your company and have said how you guys are crooks and pray on people and get away with it. My only option is to turn the car back into you and you put a repo on my record as YOU LIED and sold me a lemon. So my credit will be bad for 7 years because you sold me and lemon and I cant afford the car payments along with the repair bills. YOU COULD NEVER COME UP WITH THE INSPECTION REPORT?? How is this my fault! You sold me a car then told me youd have it for ***** days after bought it. Please help me! 

  
  Sincerely,
  
  *************************

  

  Business response

  11/09/2023

  CARFECT
  Response Date: 11/09/2023
  
  Customer Name: *************************
  
  Source:  BBB Serving ******* and Northern Illinois 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 10/27/23
  
  Stock # *****, 2011, FORD,Fusion, VIN # *****************
  
  Origination Date: 05/17/2022
  
  Please allow this to serve as our response to the above-referenced complaint.

  
  The customer is complaining about mechanical issues with the vehicle. The customer purchased the vehicle from ********************** on May 17, 2022. On July 5, 2022, the customer set an appointment for July 15, 2022, to check the tires on the car.On July 8, 2022, the customer called our service department to see if he could get an earlier appointment. He was offered July 11, 2022, but declined to take that appointment. The customer did not bring the car in on either of those dates and our service department had no further contact with him. We were not given the opportunity to view the vehicle to determine if repairs were needed and so could not assist the customer.
  

  Although we are sympathetic, the customer is being treated in accordance with his contract with the company and company policy. He has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

• Initial Complaint

  10/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Aug. 4 of this year. I purchased a 2015 Jeep Cherokee from Autowarehouse now known as Carfect from **** W *****************. This is the second vehicle Ive purchased from this exact same car lot but different location. My first truck was GMC TERRAIN that needed a new engine now I purchased this 2015 Jeep Cherokee. I took it to the shop at **** S ****** and theyre telling me I need a new engine for the 2015 Jeep Cherokee as well and I hve to provide $2000 plus for parts and labor. What I dont understand is if your a car lot and have mechanics that work there why is it that they are not checking these cars before putting them out for sale knowing that the car already have engine problems. I only had the 2015 Jeep Cherokee for 5-6 weeks. Thats no where near long enough to drive a car and cause the engine problems to occur? I had to go through this same two step with my last vehicle I purchased from the car lot on ******. They only provide you with a 30 day warranty?

  

  Business response

  10/26/2023

  CARFECT
  Response Date: 10/26/2023
  
  Customer Name: *********************************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 10/19/23
  
   38580, 2015, JEEP, Cherokee, VIN # *****************
  
  Origination Date: 08/10/2023
  
  Please allow this to serve as our response to the above-referenced complaint.

  
  The customer is complaining about mechanical issues with the vehicle and the length of our warranty. The customer purchased the vehicle from ********************** on August 10,2023. On October 10, 2023, the vehicle was brought in for service. We diagnosed the vehicle and let the customer know what repairs needed to be done and that his 30 day warranty had already expired. The customer declined the repairs.
  

  Although we are sympathetic, the customer is being treated in accordance with his contract with the company and company policy. He has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

  Customer response

  10/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  10/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my car August 9 2023 and on September,82023 my check engine light came on due to the TRANSMISSION!!!! I call carfecta and was told to call the service department but they was close wait til monday! I took it to ****** and code p0770 came up with clogged transmission with carfecta service department doesnt even do. CONTACT AURTHO my sales rep he wouldnt pick up or check me back! THIS PLACE SHOULD BE ASHAMED. This was my first time buying and car and now I have to put up with this

  

  Business response

  10/28/2023

  CARFECT
  Response Date: 10/28/2023
  
  Customer Name: *****************************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 10/14/23
  
  Stock # *****, 2015,NISSAN, Rogue, VIN # *****************
  
  Origination Date: 08/9/2023
  
  Please allow this to serve as our response to the above-referenced complaint.

  
  The customer is complaining about mechanical issues with the vehicle and the length of our warranty. The customer purchased the vehicle from ********************** on August 9,2023. On October 13, 2023, the customer informed *************** that she would not make a payment until mechanical issues were fixed on the call. We have no record of the customer contacting our service department.
  

  Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

  Customer response

  10/30/2023

   
  Complaint: 20733426
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer response

  10/31/2023

  I did contact the service department over 4 times even my account manger said he would call me back and didnt only about my bill. When I spoke to the people in the service department they Said they couldnt even fix the issue that I had that I had to take it to ****** to get it resolved. I even went has far has texting my sells man aurtho but he did not respond 

  

  Business response

  11/09/2023

  CARFECT
  Response Date: 11/9/2023
  
  Customer Name: *****************************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 10/14/23
  
  Stock # *****, 2015,NISSAN, Rogue, VIN # *****************
  
  Origination Date: 08/9/2023
  
  Please allow this to serve as our response to the above-referenced complaint.

  
  The customer is complaining about mechanical issues with the vehicle and the length of our warranty. The customer purchased the vehicle from ********************** on August 9,2023. On October 13, 2023, the customer informed *************** that she would not make a payment until mechanical issues were fixed on the call. We have no record of the customer contacting our service department. The customer may be interested to know that she can book a service appointment online at ******************************************************************. As our Sales and Service teams work separately, our Sales department is not able to handle service appointments.

  
  Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO
  

  
  

  Customer response

  11/09/2023

   
  Complaint: 20733426
  
  I am rejecting this response because:
  I contacted their service department more than once they are lying! I called once couldnt get through second time I call it was after I got the car check by some else and was told it wasnt an appointment until Oct.9 a month after I called and said something! Then I called my account manger and all he said well thats only 2 weeks from now! After that I called back to schedule the appointment they asked me what it was for I told them a transmission flush and they said they do not do them on my car I had to take it somewhere else. I then took it to ****** for the repairs! THEY ARE LYING I CONTACTED EVERY DEPARTMENT EVEN A SALESMAN ON THEIR WEBSITE BECAUSE THEY WOULDNT CALL ME BACK LIKE THEY SAID THEY WOULD DO
  Sincerely,
  
  *****************************

  

  Business response

  11/17/2023

  CARFECT
  Response Date: 11/17/2023
  
  Customer Name: *****************************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 10/14/23
  
  Stock # *****, 2015,NISSAN, Rogue, VIN # *****************
  
  Origination Date: 08/9/2023
  
  Please allow this to serve as our response to the above-referenced complaint.

  
  The customer is complaining about mechanical issues with the vehicle and the length of our warranty. The customer purchased the vehicle from ********************** on August 9,2023. On October 13, 2023, the customer informed *************** that she would not make a payment until mechanical issues were fixed on the call. We have no record of the customer contacting our service department. The customer may be interested to know that she can book a service appointment online (*****************************************************************).I still do not have any other record of the customer calling in, I have reached out to my service manager.
  

  Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

  Customer response

  11/20/2023

   
  Complaint: 20733426
  
  I am rejecting this response because:

  THEIR SERVICE DOES NOT DO TRANSMISSION FLUSH THEY ARE LYING AND I HAD TO PAY PUT OF POCKET A NISSAN
  
  Sincerely,
  
  *****************************

• Initial Complaint

  10/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2014 ********** Jetta from the business described on May 4th 2023. after that date i had been experiencing the check engine light come on and go out a few times. but on September 16th 2023, i went for a regular oil change when hours later my car began to shake and drag. upon this happening I took my car back to that place of business where i asked them to check what may be wrong with the car, to which they stated i just needed a tune-up. at this time my car was unable to reach peak speed only going between ***** mph. the following business day i took my car to a manufacturer dealership where they did their own diagnostic. Upon their findings they stated I needed at new engine and quoted me at $7,800. I then took the car to the dealership where i purchased it when after they did their diagnostics they said the same thing where as the car is burning oil and leaking it onto the spark plugs which is causing the engine problems. Carfect quoted me at $5,100. they offered a payment plan to get the car fixed but, opted to trade the ********** in and to just start fresh in another vehicle . I was then denied only to be told I would still have to pay them $5,000 as a down payment to just trade into another vehicle. I stressed that if I went through the same finance company, I should be able to easily trade into another car because I did give a down payment on the car that is now undrivable. to which the manager stated that they couldn't resale the car if they went that route and that I was stuck either way paying $5,100 for a car that a presume is a lemon. the manager never denied that it was in fact a lemon during this call.

  

  Business response

  10/11/2023

  CARFECT
  Response Date: 10/11/2023
  
  Customer Name: *************************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 10/1/23
  
   STK# *****, 2014, *********** JETTA, VIN # *****************
  
  Origination Date: 05/04/2023
  
  Please allow this to serve as our response to the above-referenced complaint.
  

  The customer is complaining about mechanical issues with her vehicle. The customer purchased the vehicle from ********************** on May 4, 2023. On May 31, 2023, the customer set a service appointment for June 6, 2023. The customer did not bring the car in on June 6th and we did not hear from the customer until she brought the vehicle in on September 29, 2023. We offered the customer a payment plan for the needed repairs.
  

  Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

  Customer response

  10/13/2023

   
  Complaint: 20709772
  
  I am rejecting this response because:
  
  All I asked was to be put into another vehicle I do not feel comfortable paying for a car that I havent had for a whole 6 months before needing major repairs. if we can work out getting into another vehicle that would be great. 
  

  Sincerely,
  
  *************************

• Initial Complaint

  09/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car from Carfect with in two weeks the cars engine gives out and I barely cant go over 20 miles per hour without the car shutting off and the engine light is flashing

  

  Business response

  10/10/2023

  CARFECT
  Response Date: 10/10/2023
  
  Customer Name: *******************************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 10/1/23
  
   STK# *****, 2013, ******** SONATA, *****************
  
  Origination Date: 09/15/2023
  
  Please allow this to serve as our response to the above-referenced complaint.

  
  The customer is complaining about mechanical issues with the. The customer purchased the vehicle from ********************** on September 15, 2023. On September 30, 2023,the customer called in to report that the vehicle was having issues. The customer brought the vehicle in to our service center and we replaced the vehicle for the customer.

  
  Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

• Initial Complaint

  09/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 7/18/23 my credit report was checked by Auto Warehouse, now known as Carfect. On 7/18/23, Carfect opened an auto loan with my personal information. I have contacted Carfect multiple times and told them an account was opened with my information, but it was not me. I spoke with two ladies, one of them was ******, who told me they do not have any opened account with my information. That is clearly a lie since it shows on my credit report that I do have an account. I asked her what their process was for verifying the information that they are given by the people who are wanting to take out a car loan is not stolen. She confirmed they do not verify any information.I decided to file a police report. I gave them all the information that was on my credit report, which included the address of the person who opened the account. The police located the car that was taken out with my information. The police found the culprit who confessed on stealing my information. There are two auto loans that show on my credit report. They are under "Auto Warehouse" and "***************". Both have the same address listed as ************************************************. Both auto loans are for the amount of $19,365.I need this to be removed from my credit report as soon as possible, or I will have to ****

  

  Business response

  09/29/2023

  ***************
  Response Date: 9/28/2023
  
  Consumers Name (s): *********************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 8/31/23
  
  Please allow this to serve as our response to the above-referenced complaint.

  
  The individual making the complaint is not a customer and we cannot give her information regarding our customers account. We are aware of this situation and are working with local law enforcement on the matter. Although we are sympathetic to her situation, she is being treated in accordance with company policy. She has been afforded the same opportunities as any similarly situated individual. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

• Initial Complaint

  09/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went into the store 8/2/23 10am and spoke with ********************* he sold me a 2013 Nisan rogue with ******* miles on it for $18,000 . About a week later I took the car back to the store and spoke with the same guy that sold the car about an issue the tire pressure was always low and the car drags with acceleration he stated that my warranty did not cover those issues and that I should get it fixed and come back for him to put gas In the car. On 9/7/23 the car started jerking I took it to an auto zone where they told me to take it to an transmission shop I took it to a transmission shop where I was told I would have to replace the transmission and it was also a engine issue. I called auto warehouse nobody would help with anything because I was over my 30 day warranty which was over on 9/2/23. *** asked if they can fix the issue and Ill pay them in installments the answer is no Im past warranty they cant help. The car was obviously a lemon when they sold it to me Im a single mother with bad credit I cant get a car anywhere I gave them ***** down payment thats all the money I had now I cant get to work take my kids to school I cant afford yo fix it and pay a car note at once they are not trying to help at all.

  

  Business response

  09/15/2023

  THE AUTO WAREHOUSE
  Response Date: 9/15/2023
  
  Customer Name (s): ***************************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 9/11/23
  Translation Received: NA     
   STK# *****, 2013 ****** Rogue, VIN# *****************
  
  Origination Date: 08/02/2023
  
  Please allow this to serve as our response to the above-referenced complaint.

  
  The customer is complaining about mechanical issues with the car. The customer brought the car in for service on September 11, 2023. Our service team inspected the car and found that the vehicle needs a new engine which we are replacing at no charge to the consumer.
  

  Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  Thank you,
  
  *************************, CFO

  Customer response

  09/15/2023

   
  Complaint: 20584731
  
  I am rejecting this response because:
  I do not feel comfortable with this car I was told by mechanics that it is not only the engine its also the transmission if they cant both be fixed the problem will persist. Id like the opportunity to have another car and have it inspected by a mechanic or a refund to go elsewhere. Thanks! 
  Sincerely,
  
  ***************************

  

  Business response

  09/21/2023

  THE AUTO WAREHOUSE
  Response Date: 9/21/2023
  
  Customer Name (s): ***************************
  
  Source:  BBB Serving ******* and Northern ******** 
  **********************************************************************************************
  
  Complaint ID:  ********
  Date Complaint Received: 9/11/23
  Translation Received: NA     
   STK# *****, 2013 ****** Rogue, VIN# *****************
  
  Origination Date: 08/02/2023
  
  Please allow this to serve as our response to the above-referenced complaint.

  
  The customer is complaining about mechanical issues with the car. The customer brought the car in for service on September 11, 2023. Our service team inspected the car and found that the vehicle needs a new engine which we are replacing at no charge to the consumer. We are unable to inspect the transmission until the engine has been replaced but our service department plans to look into that issue as well.
  

  Although we are sympathetic, the customer is being treated in accordance with her contract with the company and company policy. She has been afforded the same opportunities as any similarly situated customer. The Companys policy is in full compliance with Federal, State, and Municipal law, and in consultation with our legal counsel.
  

  If you have any further questions, please feel free to contact me.
  

  Thank you,
  
  *************************, CFO

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩