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Business Profile

Candy

Ferrara Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Candy.

Complaints

This profile includes complaints for Ferrara Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ferrara Company has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Ferrara Company

      433 W Van Buren St Chicago, IL 60607-0433

    • Ferrara Company

      1 Tower Ln Ste 2700 Oakbrook Terrace, IL 60181-4641

    • Ferrara Company

      PO Box 28 Round Lake, MN 56167-0028

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company promised coupons. Too late for coupons shipping out next week. I am in Air Force will be gone 6 to 8 months. I don't want candy coupons. Coupons promised never showed up. Issue was in December. Called company. Refuse to assist in helping me get a refund as I don't want coupons at this point I think that's only fair since I have been a good customer please help me get my $25 refunded for the candy I purchased which was not edible and stale.

      Business Response

      Date: 04/10/2023

      Hello, 

      Please know I do not show a record of the consumer contacting our call center for assistance. Can you please request the reference number provided so that I can perform an efficient investigation? 

      The number provided should consist of 8 digits. 

      Thank you,

      Customer Answer

      Date: 04/13/2023

       
      Complaint: 19597507

      I am rejecting this response because: 

      Sincerely,

      *************************** I don't have a case number if I had a case number I would have given it to the Better Business Bureau and this ugly situation wouldn't have come this far. Please just send me the coupons you were supposed to send me for the rancid candy so we can move on I have been a fan of the candy for years. Please comply with what you said you were going to do for me thank you

      Business Response

      Date: 04/13/2023

      Hello *******, 

      Your experience concerns us, we work hard to produce top quality products.  We carefully monitor the production of our confections throughout the entire process.  Our goal is to ensure that each and every batch of our products meets our high standards for quality and consistency. I have attempted to reach you by the phone number provided several times however the call is not going through. Is there a different number that you can be reached so that we can gather more information to address your issue? Also, can you please provide an address other than a PO Box as we are unable ship coupons to PO Box locations.

      Thank you,

       

      Customer Answer

      Date: 04/14/2023

       
      Complaint: 19597507

      I am rejecting this response because: my phone number is ************* my PO Box is standard I do not get mail in my country box. PO box **** ***** you have the address from the Better Business Bureau. I will accept the coupons and move on. I have thrown the candy which was inedible away I actually bought more candy over Easter from your company and companies. So just send me my coupons please so we can move on and the coupons will replace what I had to throw away. Thank you

      Sincerely,

      ***************************

      Business Response

      Date: 04/17/2023

      Hello *******, 

      Please know without the case number I am unable to investigate the details of your complaint, apologies if information was previously provided. However, can you tell me the product that was purchased and the store it was purchased from? We can then expedite your request for coupons once this information is received. 

      Thank you, 

       

      Customer Answer

      Date: 04/19/2023

       
      Complaint: 19597507

      I am rejecting this response because: I will accept the two coupons to cover more gummy bears. I buy them especially for my little ones because they are natural. I purchased two bags of black forest gummy bears 28 Oz they were Rancid. I purchased them from ********************* **********. Coupons that will work for me

      Sincerely,

      ***************************

    Ferrara Company is NOT a BBB Accredited Business.

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