Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since 6 months ago, on September 17, 2024, I bought a financed car from Toyota in ******* in Lincoln Park. The manager never sent me the license plates for my car and it has been 6 months and I have not been able to register my car in *****. I need help with this huge scam they did.

  Business Response

  Date: 02/04/2025

  L&T department will be registering the car, and the plates should arrive to the consumer within the next two weeks. We consider this matter resolved. 

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22864815
  
  I am rejecting this response because:

   

  It's been 6 months and the answers have been the same, that in a few weeks I would have the plates for my car, which is completely false. I have had to pay the ********* for the permits for 30 days and the agency has not responded to me for that money. I have not been able to travel outside my state or take the vehicle out freely for fear that it could have some problem.
  
  Sincerely,
  
  Miyelanyely Agelvis

  Customer Answer

  Date: 02/18/2025

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  Miyelanyely Agelvis

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In july 2023 my boyfriend and I, at the time, bought vehicles at Toyota of Lincoln park. During the buying process we were reassured that ** **** and Xzilon were mandatory and they wouldnt sell the car if we dont agree to buy those applied/ preinstalled accessories. Now, a year later, we got married. I started to plan our family budget and went thoroughly through financial paperwork from the dealer. I noticed that my husband is missing warranty contracts there. I did ask him about it, and he said that he went to the dealership on ********************************************************************************* and they told him that he doesnt have prepaid maintenance plan. So, I convinced him to go back to the dealer to check those lines in the contract stating prepaid warranty. At the time we met with financial manager, he confirmed and printed out warranty papers. I was disappointed I didnt even want to ask him how they didnt provide such important documentation. I did ask him if he understands that missing those documents lead to the fact that my husband didnt use what he paid for. Another question that I asked that was bothering me all that time : WereXzilon and ** **** mandatory or it was a customer choice. He answered that it wasnt mandatory. So my question is why were weprovided withinformation that we cant reject those coverages, that they are mandatory dealership additional coverages and were misled into thinking that we cant buy anyvehicle at Toyota dealerships without it. In conclusion we had horrible experience there. First thing, for almost 7 months I have been trying to get the dealership to address my concern about repairs promised to be done at the time of purchase. Secondly, I discovered that during the buying process, the dealership wasnt transparent. Thirdly, not diligent paperwork/ missing documents prevented us from utilizing certain services. I couldnt file complaint earlier because they didnt want to confirm the information.

  Business Response

  Date: 11/20/2024

  The consumer's prepaid maintenance plan has expired, as it was only valid for one year. However, the service contract, ******, and LoJack are still active. If the consumer wishes to cancel these contracts and products, we can certainly process the cancellation and issue a prorated refund.

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22569549
  
  I am rejecting this response because: as I explained in my complaint we did not want those coverages at the time of purchase, we were lead to believe that those were mandatory in order to buy the vehicles. We demand cancelation of our Xzillon and LoJack and full refund.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:09/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 21 Prius for routine maintenance on 6/20. After the routine maintenance was done, Advisor ****** said I needed a new hybrid battery filter and it would be $500 and an hour to do. He said I risked voiding the warranty on the hybrid batteries if this was not done, which made me feel I had no choice but to do the service.CHARGED MORE THAN QUOTE: I was verbally quoted $500 and an hour to do. I never received an email/text to sign and agree on this estimate. They actually charged me $550. I didn't get an itemized receipt until weeks later. In the paperwork, the reason field of why this service needed to be done at 16K, esp. when its suggested at 20K, was blank. PRICE-GOUGING: After I left, I found it was a 15-minute procedure in the *** section of the car manual. I also found this video to show how easy it is. I tried it and it was fast and easy. They charged $45.99 for each vent filter, when they were $7.36 (525% markup or 6x greater) and $4.96 (831% markup/9x greater) on the Toyota parts website. The labor was $458 for 15 minutes, which is $1832 per hour. That is a markup of 875%/~10x greater than the Toyota of Lincoln Park's regular mechanic hourly of $188. So I was charged $550 when it should have cost: LABOR: 15-min * $188/hour = $47 labor, PARTS: $7.36 + $4.96 = $*****. TOTAL COST: 47 + ***** = $59.32.FEAR-MONGERING: Telling a customer of a hybrid that not having the service could void the hybrid battery warranty is playing to every hybrid-customer's greatest fear. We know that replacing those batteries costs thousands.I made multiple attempts (7/8,8/16) to get a response. There was an email on 8/21/24 saying a response would be coming soon. Nothing.COMPENSATION: Because I have spent time writing up multiple complaints, worth far more than the $60 this service should have cost, I want a full refund of ****** less maintenance I came in for: ***** (fob) + ***** (oil change) + ***** (tire rotation) +5.55 (tax) or a refund of $469.67.

  Business Response

  Date: 09/17/2024

  After reviewing this situation with the service manager of the dealership the following was found...

  Yes, if not done at the proper intervals, it could void her hybrid battery warranty in the case that anything was to ever happen, and they deemed that the lack of proper maintenance caused the failure. That is the case with any manufacturer and required maintenance. The interval at which to do this maintenance is every 20k mi or 2 yrs, which ever comes first. It is also very dependent on certain environmental factors such as whether a customer has pets in the vehicle, or if the smoke in their car, etc. These factors can cause those filters to clog quicker and require more frequent maintenance. In this case I am not aware if these factors play a part as I was not here during the service. These are simply possible factors to consider.  We arent trying to create fear, but rather give a full understanding of what the service does and the possible problems that could arise from not doing it. Along with the warranty info, we to also include an explanation of how the service helps hybrid performance. I was not a fly on the wall during their conversation though. So, I cannot say exactly how this interaction went. I can only tell you about the interactions that I have overheard in the time I have been here.
  
  As for the labor time it takes. Unfortunately, the internet doesnt always show every step and all the facts surrounding the services performed at our shop. We dont simply replace the filters with this service. We also clean the air ducts, filter housings, and filter vents with the service. To remove the filters, there is one on each side of the vehicle inside the rear doors. You must remove the weather stripping in that area first. Then you can open the vent and pull the old filters out. Once out, as mentioned, the technician will clean out the ducts and filter housings as well as the vents. Then once completed they install the net filters, put the vent back on and reinstall the weather stripping. This is not simply a 15 minute job. The tech was paid 2.5 hrs to perform this service, which at $188/hr would be $470. The parts are marked up significantly. It appears that maybe there was a miscommunication about price initially. The price quoted verbally was $500 plus taxes and fees, but this is a menu price item of $549.95. However, there is also a $100 discount applied to this ticket to adjust for the misquote.
  
  $500- hybrid fan filter replacement and cleaning, $99.95 oil change, $29.95 tire rotation, and $10.04 for the fob battery= $639.94 plus taxes and fees. She was charged less at time of checkout.
  
  The lack of a story in the ticket is because this ticket was written during the *** outage. Something which was out of our control. So, when the cdk ticket was input into the system, they were just opening the ticket and putting the basic information in there.

  The service manager and director of the dealership are willing to refund $200. 

  Customer Answer

  Date: 09/22/2024

   
  Complaint: 22289422
  
  I am rejecting this response because I am still paying ~$270 for this very simple procedure involving low-cost parts (per Toyota parts website). The service person should have told me this was a simple DIY procedure outlined in the manual as an option.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's been 60 days since I've purchased my vehicle (used 2020 **** Explorer) and I've yet to receive the title and promised reimbursement for damage repair.On June 21st of this year, I bought a used 2020 **** Explorer from *********************** at Toyota of Lincoln Park.During the test drive, we noticed a crack in the windshield. I asked if they'd compensate for the damage, and ************* (General Manager) said they would reimburse me for the windshield replacement if I sent the receipt of service (I provided them an accurate quote for the repairs at the time).I sent the pictures of the receipt from the windshield repair (showing the exact amount on the quote) on June 26th.I had no response, so I followed up on July 2nd.I followed up again on July 11th.I received an email on July 12th saying "I would get the check on Thursday-Friday of the following week".I followed up again July 26th. They said they'd look into it with the finance department.I followed up with another email (August 7th) and another call August 16th.At this point, I'm still out the $575 they promised for the windshield repair. To top it off, my bank says they still haven't received the title (and it's been over 60 days since I received the loan).At this point, I'd like the promised reimbursement for the windshield repair plus the title and plate for my vehicle.

  Business Response

  Date: 08/21/2024

  The customer is working directly with the General Sales Manager to resolve this concern. 

  Kind regards, 

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car care plan with the dealership last August of 2021. The car care plan supposed to provide me with oil changes service for 3 year/37,500 miles. Yesterday May, 7 2024, I went to the dealership to have a service done for oil change and tire rotation. The front desk lady told me that my contract was canceled and deny a service. I left messages, text and e-mailed the dealership but nobody responded. I paid $300 for this car care plan and I wanted to have a full refund.

  Business Response

  Date: 05/14/2024

  Our Customer Experience Manager has been in direct contact with the consumer and considers this matter resolved. 

  Customer Answer

  Date: 05/15/2024

   
  Complaint: 21686374
  
  I am rejecting this response because: I have not received the $300 refund from the dealer
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I writing to express my disappointment in the recent service Ive received from Toyota of Lincoln Park when having work performed on my vehicle. On March 14, 2024, I brought my Toyota Scion XB in for its regular service visit, at which time I received a thorough automobile status report from service advisor ****************** listing your service recommendations. Upon reviewing the list and heeding your recommendations. I choose to have those repairs which required the most immediate attention completed.I approved for the work to be done which took over a week to be completed.The charge: $2953.58. After paying the charge, my car was returned to me. I began my drive home, much to my surprise and disappointment, the car sounded like a truck! It was very clear something was very wrong with the car. I contacted Toyota to let the service advisor (******) know of the problem and he asked me to bring the car back so it could be checked out. I did and the service advisor (******) informed me that the car needed a new alternator and new battery, and the cost to do the work would be just over $1,000.00. Here's the problem: when I brought my vehicle into your shop it was working properly, running just fine. Now-when I get it back from your shop its not working properly, its broken, its needs to be repaired after paying almost $3,000.00 for a standard maintenance visit. Additionally, you want to charge me another $1,000.00 for work that should have been included in the original status report I received from Toyota. Apparently, the damage took place while the vehicle was in your possession. I would like to have the repairs done there but not at the fee stated, the fee is unfair and unjustified. Were being asked to pay for repair damage done to our vehicle which we are clearly not responsible for. It is my hope that you will investigate this matter as quickly as possible.

  Business Response

  Date: 04/23/2024

  Our Service Manager has been in touch with the consumer and has reached a resolution, this matter is considered resolved. 

  Customer Answer

  Date: 04/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Thank you BBB!!!
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/17/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Tansatcion Amount of Money Paid: Loan 2021 Camry with Lowjack and vehicle protection for 18,Dispute:Background We were clear about our budget. We explained that we were going to finance the vehicle with a $1000 downpayment We explained that the monthly payment COULD NOT be more than 590 We explained that we would prefer 64 months loan We chose a cheaper car because it was a rental. Our sales person test drove the car with us. He assured us that he would work with the finance team to meet our budget. After the sales process, our paper work was sent to the finance team. About half an hour later, we were called into the finance department. They had us sign papers for the finance contract. THEY DID NOT ASK OR TELL US ABOUT ADDITIONAL CHARGES OR WARRANTY, THE LENGTH OF THE LOAN, THE OPTIONAL ADDONS. What we got The car had no floor mats.The car was not properly cleaned The fender is getting detached Cash price of ****** Aftermarket addon $7,178 Financing of ****** for 83 months Loan of 14.3% APR A markup on the advertised price of over ****** Advertised miles were 3000miles over advertised The rental came with add ons. We were not told about the add ons. Again. We were not told about the addons. We were charged $6000 for the addons Stuffed Charges 5 year lojack - $***** Xzylon Microbe - $ ***** Wheel Protection: $1,988 Bumper to Bumper Warranty $3980 I want to reiterate that we were not asked or explained these additional charges. We were of the opinion that they were financing us base on the ****** budget that we had. They gave us papers to sign based on that. Things that we have done Emailed the dealership Called the finance department Visited the department In each case we were told they would reach back out but they have not.

  Business Response

  Date: 04/23/2024

  Our Customer Experience Manager has been in touch with the consumer and considers this matter resolved.

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/21/2022 my husband purchased a use car from here. We paid extra to have a warranty for the car. Called on 4/2/24.to use warranty and was told that the vin number was not in system, Been trying to get a hold of the finance **** since 4/3/24 and today been trying since 9:30 am to get someone to answer their phone. Left countless messages and now they (switchboard) wont even answer. I need help to get to the bottom ofthis.

  Business Response

  Date: 04/10/2024

  Our dealership's manager and customer experience manager have been trying to get in touch with the consumer to resolve this matter via phone and email, but unfortunately, they have not been successful. 

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/24/2023 I went into this business to purchase a car. During the test drive I noticed a slight bubbling in the sunroof and asked if that could be repaired before I took the car. I was told by the dealer that they would repair the sunroof. They kept the car to replace the glass. I hadn't heard anything for 2 weeks so I contacted the salesperson I worked with and was told the manager would call me. I missed his call. When I called back the sales representative connected me to (manager). He informed me that it would take them too long to get the glass to install in the car, so I could come in to look at another car or be refunded my deposit. I went in on December 8th and was told that manager was on paternity leave, so I spoke with Finance Manager. He informed me that the corporate office was not open and could not give me a check for my deposit. He told me they could ***** my check and I could receive it by December 12th. I call ***** on December 11th to make sure the check would be sent out and he informed me that they could not give me a check until the President of the company signed off on it. I tried multiple times calling the corporate office in which you cannot talk to a live person you can only leave a message. The company still has possession of the car and my deposit. They actually did a reversal to the finance company in which the automobile is showing paid in full. Due to how they deal with their customers I am asking for my deposit back.

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 29, 2023 purchased a 2021 Certified Pre-Owned Toyota ******* from Toyota of Lincoln Park. On test drive, I noted braking issues to the salesman which were supposed to be inspected prior to completing purchase. This was not done. The problem was actually both brakes and unsafe discontinued tires. My attempts to resolve these issues with the dealership were dismissed, with them telling me the car was certified it was fine, the brakes were fine, there was nothing wrong with the car and Toyota would never sell a car with unsafe tires that could put customers at risk. I tried unsuccessfully to get help from Leader Automotive Group, Corporate Toyota Brand Engagement, and Toyota Financial. I had the cars brakes repaired and tires replaced at a different dealership, where they also replaced other parts I had been unaware of needing attention, and where they noted missing parts for the spare tire. I paid $1205.23 for the repairs. A complete chronology is attached, along with photo of the cut in one tire, and the repair receipt.

  Business Response

  Date: 10/19/2023

  The customer has been in contact with ******************** and ******. They have invited her back into the dealership to reinspect the vehicle for her, *** has attempted to speak to her about the certification. Her sales **** ******* left her a voicemail yesterday attempting to see if she is completely satisfied.

  Customer Answer

  Date: 10/21/2023

   
  Complaint: 20741660
  

  No one from the dealership to whom I spoke invited me back to reinspect my car.  Instead, I was told my car was fine because it was Certified, that there was nothing wrong with the brakes or exhaust, and that unsafe tires which might put customers at risk would never have been placed on my car.  Essentially, I was told my car did not need to be reinspected, and that option was never offered to me.  Further, when a representative from Toyota Brand Engagement spoke with a sales manager who informed her my brakes were fine, she expressed to me she didnt see how he could know that if the brakes had not been inspected.
  
  I do not recall speaking with a ****** or *************  ***************, neither in his voicemail on 9/29 or our brief phone call on October 3 (when I was leaving for a pharmacy appointment and couldnt speak at that time), made any mention of reinspecting the car.  I tried calling him at least five times on 10/2, 10/3 and 10/4 to discuss my concerns, but he never called,except for the one time when I couldnt speak, and he was to call back the next day, but never did.
  
  I spoke with salesman *********************** on 9/29 after my purchase and again the following week regarding a potential issue with the exhaust system, as well as continuing issues with the brakes and concerns about tires that had been discontinued by the manufacturer as unsafe.  The brakes were to have been inspected prior to my purchase being completed. That was not done.  I was told someone had driven the car around the block and that the brakes are fine.  ****** was very much aware that I was not completely satisfied, that I was in fact concerned about the cars safety, but in our phone conversations he never suggested I bring the car back to be reinspected.
  
  It is because of Toyota of Lincoln Parks consistent dismissal of my concerns that I brought my car to a different dealership for inspection, where the tires were confirmed unsafe and replaced, and the brakes were found to need repair, and repairs were made.  (The exhaust system was working properly.)  Other items were found to have not been addressed in the certification process and most were taken care of.  I am still missing the **** and tools for the spare tire, and the exterior paint chips and dents remain to be fixed.  I am thankful I now have a safe car to drive, but I had to pay $1205.23 to make the car safe because Lincoln Park refused to even acknowledge there might be any safety issues. 
  
  Please refer to the chronology I provided with my complaint for complete details of my experience.  I ask Toyota of Lincoln Park to honor the requests in my complaint:
  1.Reimburse $1205.23 for tires, brake repair, and air filters (receipt provided with original complaint)
  2.Provide ********** missing for the spare tire or pay for me to purchase parts elsewhere.
  3.Provide Inspection Report and any other documents I should have received at purchase.
  4.Provide visual proof in my presence, without disassembling any part of my car, of the location of a Lo**** tracker or refund my payment of $2595 for the product I was required to purchase.  (Someone knowledgeable in such trackers checked and found no evidence of a tracking device.)
  ******** exterior dents/dings/chipped paint that the other dealership informed me were unacceptable on a Toyota sold as Certified.

  Please identify the name of the person responding to my complaint.

  Thank you,

  ***********************

   

   

  Business Response

  Date: 11/28/2023

  The General Manager has been in contact with the consumer and has resolved this matter.  

  Customer Answer

  Date: 11/29/2023

   
  Complaint: 20741660
  
  I am rejecting this response because:

  General Manager ********************* has issued refunds as indicate below. In an email on November 15, he said the ********** had been ordered, but I have not heard back on the status of delivery of those items to me.
  1.Reimburse $1205.23 for tires, brake repair, and air filters RECEIVED REIMBURSEMENT OF $1205.23
  2.Provide ********** missing for the spare tire or pay for me to purchase parts elsewhere.
  3. Provide copy of Inspection Report and any other documents I should have received at purchase.
  4. Provide visual proof in my presence, without disassembling any part of my car, of the location of a Lojack tracker or refund my payment of $2595 for the product I was forced to purchase. RECEIVED REIMBURSEMENT OF $2595
  5. Repair exterior ***********/chipped paint
  
  Sincerely,
  
  ***********************