Complaints

This profile includes complaints for Betrivers.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Betrivers.com

  900 N Michigan Ave Chicago, IL 60611-1542

  
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  Betrivers.com

  1080 N Delaware Ave Phila, PA 19125-4330

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  Betrivers.com

  2700 Orchard Hwy Manistee, MI 49660-9752

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a deposit on ********* for $500, I ended up winning a little over $220, as soon as I went to withdraw my $720 dollars, they started asking for identity verification. Which they never seemed to have a problem for when they are TAKING my money, only when I want it back. I submitted my identity verification and bank account information. Then they asked for my license, selfie, etc. I then submitted that, as soon as I did they locked me out of my account with absolutely no way to access my funds. I have sent emails, chatted with their live chat, they can't tell me ANYTHING and will give me NO timeline on when they will give me MY MONEY back.

  

  Business Response

  Date: 04/18/2025

  Hello *******,

   

  Upon review we can see that your account was recently flagged for a potential violation of our terms and conditions. While we cannot disclose much more info over a public forum such as this, you'd want to keep an eye on your email as you'll receive a follow-up correspondence as soon as that review has been completed. I do see the payments team has marked it as under investigation so you should get an answer soon regarding the account. If you have any additional questions/concerns in the meantime, please don't hesitate to join our 24/7 live support chat to discuss with a representative directly.

  Thanks,

  Bet Rivers Support Team

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Betrivers refuses to process a withdrawal. They have shared no information as to why the account is under review and locked. The very same account that was used to make a deposit is being used for the withdrawal but the account status will not allow anything.

  

  Business Response

  Date: 04/15/2025

  Hello,

  Upon review we can see that your account was recently flagged for a potential violation of our terms and conditions. While we cannot disclose much more info over a public forum such as this, you'd want to keep an eye on your email as you'll receive a follow-up correspondence as soon as that review has been completed. If you have any additional questions/concerns in the meantime, please don't hesitate to join our 24/7 live support chat to discuss with a representative directly. You'll be able to get more information via live chat so we suggest you do that for a more immediate answer.

  Thanks,

  Bet Rivers Support Team

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Happened yesterday and today. The game called Football Studio under live dealer games shows the past bet outcomes as either a H or A. Whichever happens it pops up in line and the rest bump down a notch. So for example) STARTUNG OFF WITH H H H H A A A - then A wins it should show A H H H A A) well this is not the case in my situation. If starting with H H H H A A A - then A wins, the game will display some random order that is impossible such as A H A A H A H A H.... its different every round. I cannot locate the support chat option anywhere online or in the android app and still waiting for a return call. I wish I would have noticed this game malfunctioning occurring sooner. Then maybe I wouldn't have lost a few thousand dollars! I have screen recordings of it and I can get more because it keeps happening. I rely on the proper information to be displayed in the game to place my ******. I've literally lost thousands in ****** due to this malfunction and would like reimbursement. 

  

  Business Response

  Date: 04/10/2025

  Hello *******! While the game does appear to be displaying correctly on our test account currently, we'd be more than happy to look into this for you! You can find the support option at the very top of our web page or via the banner menu you'd use to switch between sportsbook and casino within the app! Additionally, you can also message our support team via email at ************************ Please send along any screenshots or recordings you have of this display error and we'll gladly review with you! 

  Customer Answer

  Date: 04/12/2025

   
  Complaint: 23181871
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ********, I emailed the support email 3 times since I received this response. ***** has answered any of those emails and the error is still happening. This is quite sad

  

  Business Response

  Date: 04/14/2025

  Hello *******, and thanks for reaching out! We've gone ahead and followed up with the game provider directly regarding the screen recording you sent us. SD-5031079 is the ticket number for reference, and we will be in touch via email as soon as we have further updates so please keep an eye out for that. If you have any additional questions/concern in the meantime, please don't hesitate to join our 24/7 live support chat to discuss with a representative directly.

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23181871
  
  I am rejecting this response because:Ialso want to add a complaint about whichever support representative I talked to the othwr night that basicay told me to pound sand because yhe game works just fine. Even though I provided video evidence ofit not . He offered zero assistance and didnt bother to do ANYTHING to help. What this must be a joke to you guys. 
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 04/16/2025

  Hello *******, and thanks for following up! We will certainly review your support contact and address any concerns with how it was handled with the agent directly. In regards to ticket SD-5031079 though, we have received word that the provider has also been unable to replicate this issue. For reference, when playing on mobile, the results bar is scrollable. In other words, if you accidentally swipe near it, the results will shift down the line to previous ones which does appear to potentially be the case in the video provided. If you have additional questions/concerns regarding this matter, please don't hesitate to join our 24/7 live support chat to discuss with a representative directly.

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23181871
  
  
  

  I have multiple screen recordings proving this issue! I can go get a new recording right now if you want me to. after a round is completed and a result is declared, the history bar displaying previous outcomes changesreplacing accurate results with a manipulated sequence. This occurred in real time, not during a reload or refresh.

  
  

  Let me be clear: this is not a visual glitch and I most definitely dont accidentally bump the screen. I can run another screen recording with touch points activated so it will display a layer of live touch inputs on screen during the recording if you really want. I have reviewed the footage frame by frame multiple times and on multiple recordings and confirmed that the displayed game history retroactively alters past outcomes. This resulted in me continuing to bet based on a pattern that was falsecausing a loss of approximately $1,500 before I caught what was happening. I was shown a manipulated history bar while betting real money. This misled me into betting decisions that resulted in financial loss. Your platform failed to ensure accurate visual representation of gameplay, which violates the basic standards of fair wagering. Period. Are you going to continue to jerk me around or what? I dont want to escalate this further but I can and will and it definitely will not look good on you. Ive had bad experiences with online casinos but yall are takin the cake. 

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal black tier customer with ********* for over a year. I have used my daughters ****** to deposit and withdrawal from my account with no issues until this past Thursday when I tried to make a withdrawal and ****** wasnt working. Agent said it was a issue with the site so I tried again the next day and after I contacted customer support my account was locked, then requests to verify all credit cards on my account, then authorization forms from my daughter and her drivers license, all have been submitted and approved and my account is still locked. I sent a message to my VIP agent and no response. Ive contacted customer support and they do not give any specific reason or time frame this will be resolved. They are withholding my funds which is a sizable amount now for almost a week. 

  

  Business Response

  Date: 04/10/2025

  Hello *******, and thanks for reaching out! Upon review, we can see that as of this afternoon, your withdrawal has been approved from our end! We're currently just waiting on your payment provider to finalize the transaction from their end which can sometimes take a few business days. With that said, your account has been unlocked however, since it is a violation of our terms and conditions to use payment methods that are not in your own name, the ability to deposit/withdrawal via ****** has been removed from your account. If you have any additional questions/concerns regarding this matter or your account, please do not hesitate to reach back out via our 24/7 live support chat or to your VIP host directly.

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On this past Wednesday I deposited on ***** Betrivers delaware..$50 deposited. Immediately I contacted them as their site said I'm ineligible to wager bc I need to ID verify. I confirmed I successfully ID verified a few months ago. Was told the $50 was refunded.. s I ke to my bank (chase) * days after supposed refund they fully accepted the payment from my bank. I have wrote a few times And still no refund and now they have decided with no reason to close all of my Betrivers de accounts.. I want My money returned aw promised.  

  

  Business Response

  Date: 04/07/2025

  Hello ******, and thanks for reaching out! Upon review, we can see that your accounts were closed for violating a portion of our terms and conditions. They will not be reopened at this time however, in regards to the refund, as advised by our live chat representative, this was issued just before midnight on 4/2. These transactions typically take a few business days to post to your account which means you will be seeing those funds credited back over the course of the next few days or so if you have not already. If, after the allotted 5 business days you still do not see the funds credited back, please don't hesitate to join our 24/7 live support chat so we can collect a bit more info and follow-up on your behalf.

   

  Have a nice day!

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have inquired with their agent as to why there are patterns when playing their ********* is that when you stop reels on games you can.the next spin is 9 out of 10 times 2 out of the 3 bonus symbols??? Doesnt seem random at all. If consumers recorded their play you will notice patterns and that they are just going to take what ever money you deposited. 9 out of 10 times once you hit a bonus you stop hitting period on this site. Random they are not. Contacted them in regards to these issues and asked them to play online themselves and see for themselves what I speak of. Once you start playing youll also get error codes often which makes you back out the game you started and restart and doesnt continue where you left off!!! Makes me believe thats how they avoid us getting bonus or hitting big. Have let them know my concerns and was told Id get an email from customer service and never have!!!

  

  Business Response

  Date: 03/21/2025

  Hello *********,

  Thank you for reaching out. While we cannot specifically discuss an individual's rounds without verifying the account. We can assure you that our games are monitored and tested for fairness and quality of play to assure that play falls within the ******************* Return to Player (RTP) percentage. If you feel that a round, or game is falling out of these lines then please reach out to us via customer support and we would gladly reach out to our gaming provider to submit a review of the round or rounds in question.  

  Thanks,

  Bet Rivers Support Team

  
  

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23097678
  
  I am rejecting this response because:  I have expressed my concerns and the same patterns continued to happen. I did give my account information and was told Id be reached by email once my concerns were looked into and never received a response.

  I find it hard to believe you looked into anything because all one has to do on your end is play and you will start to see the patterns!

  Today I played once more. Same patterns occurred.

  Myself dont believe for a second that its random! And another thing Once you get up some you see the pop up of how long youve been playing and then lose everything!

  Our accounts are tracked! Our play is tracked! Tell how this is fair?

  How is it fair to start a game and receive error codes and have to start over? Being random as you claim I lose an opportunity to win possibly by having to start over when I may already have 100s in the game I had to start over because of an error on your part!

  
  Sincerely,
  
  ********* *******

  

  Business Response

  Date: 03/25/2025

  Hello *********, 

  Unfortunately without verifying the account we cannot discuss game rounds here. I definitely suggest visiting live chat. From there we can locate the game rounds in question and also see if there were any interruptions with your device during that time. I am sorry you feel like you are being cheated but all games are truly randomized for all players. Please visit live chat so an agent can look deeper into this for you.

  Thanks,

  Bet Rivers Support Team

• Initial Complaint

  Date:03/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BetRivers has disabled my ability to make deposits using debit cards as well as their own Play+ service.The reason for this was apparently because of concerns from their compliance or risk teams.The initial issue may have been caused because I was initially depositing using GameOn gift cards, which has their name and logo on them. They clearly do accept them, but perhaps this was too much for their risk team.While I can understand legitimate concerns, this is not the case here. I should be allow to use GameOn cards if they accept them and their logo is featured on them.

  

  Business Response

  Date: 03/17/2025

  Hello ******* and thanks for reaching out! Upon review, we see that your account is currently only eligible to deposit with cash and Online Banking (ACH). This could be for a variety of reasons, including any negative deposit history, being flagged by the system as needing additional verification, or any other potential violation of our Terms of Service. Accounts are periodically reviewed, so the restrictions may be changed in the future, but at this time, your deposit methods would remain limited to the options mentioned above.

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23074673
  
  I am rejecting this response because:

  I did nothing wrong to lose my ability to deposit using debit cards. I do understand if your system requires additional verification. I am happy to provide any additional information you need. But you cannot just remove options from someone because your automatic system makes a determination. You need to work with the customer and help them to restore the ability they require to do business with you. As noted: you just need to communicate with me and allow me to give you additional information so you can verify me and restore my ability to use either debit card or play+.

  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 03/19/2025

  Hello!

   Thank you for your response. If you feel that this decision was made in error, you may reach out to our customer support team for further information as to how to expand your deposit options. At this time, our system has determined a risk factor that limits you from depositing in your preferred way. We cannot alter or change this status, only our Risk and Payments team can.

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23074673
  
  I am rejecting this response because:

  I have called and spoken with customer service several times already. They have promised me each time that they are escalating my request to the risk team. I am told to wait for an email. I wait for weeks on end and no email ever comes. Your system and your support are terrible. As a company, your risk and compliance teams are awful and do not understand how to work with honest and legitimate customers. If your customer service would have worked with me, I would never have had to write a complaint to the BBB. Now, since you have refused to adjust and fix my account, the entire world can view this complaint and hopefully avoid doing any business with your company. There are many other competing sportsbooks - shame on me for trying to work with your book, when so many other options exist.

  If you will take this matter seriously and resolve my issue, I will happily provide any and all verification that you need and I'll gladly adjust my complaint to show that the matter was resolved satisfactorily.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 03/20/2025

  Hello!

   Thank you again for reaching out. As stated, reviews can take time and are processed in order of receipt. This process can take anywhere from 72 hours to several weeks depending on volume of the queue itself and research involved. Please be assured that your requests have been passed along to our Risk Team, and they will be in touch via email once the review has been concluded. 

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024 I allowed my friend to use my debit card to load money on her account on BetRivers and once I tried to get on my account it was locked because of it. And since then they have asked me for every document and I have provided everything besides my ID because it was stolen. They have asked me for different screenshot of debit cards and my bank statement and I have provided everything I actually even sent in a copy of my ID that I have but it is expired. And I've asked to delete and close my account and have my remaining funds mailed to me in a check and they still won't do it.

  

  Business Response

  Date: 03/17/2025

  Hello *********, and thanks for reaching out! Unfortunately, we would need a valid (unexpired) photo ID to be uploaded in order to finalize that document request. Additionally, it does appear that one of the card requests had to be reopened as well. If you have any additional questions/concerns regarding these document requests, please don't hesitate to join our 24/7 live support chat to discuss with a representative directly! 

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/26/2025 tried to get money back.. they said send info from bank.. I sent it with all clear visible info. They said they can't read it and don't have bank name on it.. which it did.. a day later...I call and send new Pic and they say it's missing a date.. day later send new info/pic with all info on it as i did before they say they can't see it...now going on 2 weeks and got a statement from my bank and sent a pdf file and they said they can't see it.. it's just nonsense.. it's a statement from my bank.. its clear and has all Info on it. I am so done.. I just want my 300 dollars back.

  

  Business Response

  Date: 03/13/2025

  Hello ******, and thanks for reaching out! Upon review, it looks like your most recent document upload was just approved earlier this morning! If you have any additional questions/concerns regarding your withdrawal, please don't hesitate to join our 24/7 live support chat to discuss with a representative directly! 

  Customer Answer

  Date: 03/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Just wanted to add i sent the same PDF file that they said didn't have info on it and the same file sent the 2nd time majicly appeared. I closed account with them. Terrible experience. 
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 2, 2025 I deposited $30 to my Bet Rivers account (no ID required) I played slots, I won games which brought my account to $73.50. I went to withdraw my $73.50 but it will not allow me to do so without ID verification. I am disabled, do not have a valid ID (mine is expired) so when I sent in the verification with expired ID it will not accept due to it being expired. I contacted them on March 2, 2025 and was informed if I close my account I will receive a check in the mail. I agreed to close this account and the Agent processed it for me. March 11, 2025 I contacted them once again about receiving my check but was told now I need an ID for the funds to be sent to me. However I am confused, they didnt ask for an ID to deposit money to them. Plus, I have verified my phone, email and answered the security questions so clearly it is me. I just want my $73.50 that belongs to me and close this account, but Bet Rivers will not do so. 

  

  Business Response

  Date: 03/12/2025

  Hello ****, and thanks for reaching out! While we do apologize for the frustration, unfortunately, a valid ID would be required in order to complete your withdrawal. This would be the same at any brick and mortar casino as well as it is standard practice and outlined in our terms and conditions. You should have the option to renew your ID online, but if you find yourself needing further assistance with this, please don't hesitate to join our 24/7 live support chat to discuss with a representative directly.

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 23049084
  
  I am rejecting this response because: Bet ****** did not ask for an ID for me to deposit funds from my bank account to my Bet Rivers account, but is requesting ID to withdraw my money from my Bet Rivers account to my bank or Pay Pal account. Also I find it odd that on Feb 13, 2025 I withdrew $101.92 from my Bet Rivers account to my ****** account with no ID required, so what is the issue now? I do not know how they can keep money that does not belong to them. I have had several online accounts with different casinos, closed the accounts and have received checks by ******* with the remaining balance. Plus on March ****** from chatting with a Bet Rivers agent (provided the convo previously) was told if I close my account, they will send me a check with my remaining balance. I would advise no one to do business with Bet Rivers, they are crooks.
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 03/13/2025

  Hello ****, and thanks for reaching out! Ultimately, your payment providers are the ones who process your deposit requests, we are the ones to process the withdrawals, which is when we may request additional documentation in accordance with section 10.3 of our terms and conditions which were agreed to upon signup:

  "10.3. When you wish to make a withdrawal from your account, we will make payment as soon as reasonably possible, subject to our standard internal processing time (which we estimate to be 3 business days). However, if at the time of a withdrawal request, you have any deposits which are pending receipt of confirmation of funds (e.g., deposits by check, ACH, wire transfer or other deposit methods), we reserve the right, in our sole discretion, to delay any withdrawal payment until such deposited funds have been confirmed. If you have an active wagering bonus at the time of submitting a withdrawal request, any and all incomplete/pending game rounds in your account, as well as your current active wagering bonus, will be voided. Additionally, you may experience additional delays due to any security or identity verification review we undertake, or whenever any other provision of these Terms allows or requires us to hold a payment. Prior to making payment on any withdrawal request, we reserve the right to verify your identity and/or conduct a security check via any method specified in Section 5 above. Should you fail to provide us with, or fail to verify the authenticity of, any information requested by us relating to your identity or any deposit or withdrawal method used by you, we reserve the right, in our sole discretion, to deny a withdrawal request. We are not responsible for any third-party financial clearing process that delays your withdrawal."

  Again, we do apologize for the frustration however, we would need to see a valid photo ID before we'd be able to finalize your withdrawal. If you have any additional questions/concerns, please feel free to join our 24/7 live support chat to discuss with a representative directly.

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 23049084
  
  I am rejecting this response because:

  Like I stated numerous times, this is literally ridiculous on BetRivers part. It is clearly my account, my money ($73.50) that I am trying to withdraw. I do not agreed with your responses, like again I previously withdrew money from my BetRivers account to my ****** account on February 13, 2025 for $101.92 WITHOUT NO ID REQUIRED! with no problem at all, but now to withdraw $73.50 from my Bet Rivers account to either my bank account, Pay Pal and even to close my account (yes my account) I need an ID now to do so. I have explained I have an expired ID, (which you will not accept) I am disabled, no way to go get a new one and you will not close my account that I am requesting and to receive my $73.50 that is remaining in my Bet Rivers account. Plus also like stated multiple times, when I first tried to withdraw this amount on March 2, 2025, I chatted with one of Bet Rivers agents and he informed me if I close my account I will receive my $73.50 by a check in the mail. But no cant do that even after one of your employees told me that. Which are all in my chat that I kept. Again all I want is to close this account and to receive my $73.50 that is remaining in my Bet Rivers account. 

  Sincerely,
  
  **** *******