ComplaintsforPlaySugarHouse.com

• Initial Complaint

  02/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  playsugarhouse.com owes me $283.67 for gambling on their site through the ***********.I have an e-mail from them saying they started the check process on December 18th 2023 I have been in contact with them 10 times with a man named ***** who keeps giving me the runaround.

  

  Business response

  03/07/2024

  Hello, and sorry to hear about the frustration here! The missing check has been escalated and is currently being looked in to. Please keep an eye on your email for a follow up correspondence as soon as we have an update on that for you!

• Initial Complaint

  01/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am trying to withdraw money. Ive been using my digital debit card and prepaid cards which are not either on me or a physical card. Theyre asking for the card pictures. For the prepaid card I do not have because why would I keep a prepaid card from Christmas. And the digital cards are not a hard card. They are just doing my digital app. Just wanna withdraw my money from the app so I can be done with this. Ive been going through this with a part of the month now and trying to find a resolution hopefully you guys can help out

  

  Business response

  01/09/2023

  Hello, thank you for reaching out! At the current time, we see no pending withdrawals and several that were recently approved. If you have questions about any pending document requests, please reach out to our customer support team who would be happy to help! Thank you!

• Initial Complaint

  11/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had won a bonus while playing a slot. During said bonus a "server communications" error popped up. As has happened before on other machines I reloaded the page and the bonus was gone. I contacted support and they checked into it. After two days they said it malfunctioned and nothing they could do about it. They refuse to make it right in anyway by referencing the machine saying malfunctions void pays. The reference number is #*******. It had nothing to do with the game but a server issue. It was on thier end not mine as I had not lost internet. I would like them to find what the pay of the bonus would have been as they are all predetermined or them to pay for the cost of another bonus as in the game it happened on you can buy a bonus.

  

  Business response

  11/21/2022

  Hello. Thank you for reaching out. Although rare, there may be situations where a game round is unable to finish and ultimately produce a result. This server error is a general disconnection of the game servers and the active game. When this happens, the wager is returned to the player and the round is cancelled. As stated by our customer service team and agreed to by the player upon registration, malfunctions void all pays. If there's anything else we can assist with, please contact our Customer Support Team, available 24/7. Thank you. 

• Initial Complaint

  06/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been gambling at at Rivers Casino online app for quite a few months they wanted proof of my identity which I provided then they wanted proof of my debit card which I provided then they wanted ownership proof of a business I do not own a business but I own a business debit card that is named "***************************** contractin" which I had opened when I had thought about opening a business through with the business but I kept the bank account never had an LLC number I ever had how many times of business license or anyting is this true that River so I can keep gambling there or have my money refunded to me but they absolutely refuse to unless I show them ownership of a company I have two other debit cards one from the cash app which they stopped accepting so in turn I downloaded an app called found it is a business debit card app it is the only one that all casinos seem to accept so I put money from my cash app onto that card to deposit onto the casino now I have gambled ****** in the past few months and cannot withdraw even the money I deposited

  

  Business response

  06/24/2022

  After the appropriate ownership verification documents were provided this matter was resolved with the customer. 

  Customer response

  06/24/2022

   
  Complaint: 17214257
  
  I am rejecting this response because after filling for an ein# for a business I do not use and them opening my account back up they limited my deposit methods and I could not use the cards I went through h*** and back to verify I had to call 7 times to speak with a supervisor who finally got my payment methods back , what was the point of making me go through all of that to verify my cards and then not letting me use them are they trying to make a d*** out of me or something because I find that out right nonsense then after asking to be calmed for all of this they completely denied me they're not a forward-facing company I see why because they run everybody in circles about getting their money they make it impossible to solve the problem at hand leaving you stuck in a circle:
  
  Sincerely,
  
  *****************************

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