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Find a Location

Randolph Clock Co has 1 locations, listed below.

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    Business ProfileforRandolph Clock Co

    Clock Repair

    At-a-glance

    Customer Reviews

    1.75/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5642 S Mayfield Ave, Chicago, IL 60638-3610
    BBB File Opened:
    9/12/2014
    Years in Business:
    24
    Business Started:
    3/1/2000
    Business Started Locally:
    3/1/2000
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Tick Tock Clock Co.
    • Precision Clock Repair
    Business Management
    • Mr. Eric Randolph, Owner
    Contact Information

    Principal

    • Mr. Eric Randolph, Owner

    Customer Contact

    • Mr. Eric Randolph, Owner
    Additional Contact Information

    Fax Numbers

    • (630) 655-0605
      Primary Fax

    Website Addresses

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/17/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    ** picked up clock parts and said he would be back in two weeks-that was 6 weeks ago. His phone is not in service

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Marisela/Diego V

    1 star

    11/09/2023

    I wouldnt give him any star, but I guess I have to.!!This is a **** and his ads in the newspapers need to be pulled. Mr **** Randolph is a man who enjoys taking advantage of Veterans! He seemed very nice and credible, but dont be fooled. My 89 year old dad saw his add in the ********* of ********* Indiana about Precision Clock Repair. We called and it took him forever to receive a call back. That should have been the first and only red flag. When he finally did, he scheduled an appointment and came to our home where he took the guts of the clock out and gave us an estimate. He requested $*****service fee and 50% of the estimate. My father gave him that smount and was happy to hear the clock could be repaired. After a couple of months of calling to get updated he finally responded, All I heard was how he had many illnesses he was dealing with. After constantly texting him, he finally returned and put the clock back together. He charged us more because he needed to order parts. It seemed to work at the time he was here so we paid him and he assured us if it stopped working, we could call him and he would return. Well not five minutes after he left it stopped working. I tried and tried to contact him to return to address the problem. He didnt answer. After several attempts, using text messages, because he would not answer his phone, he said he would return and scheduled appointment to return. HE NEVER SHOWED *P! He did this twice l. He keeps telling me he is sick. After reading several complaints here on BBB I realize he is just a scammer. We were very disappointed and just want others to know that this business is not going to fix your clocks. This man took advantage of an 89 year old Veteran of the * S ***** This is Shameful. And as for the newspapers that continue to run his ads, also shameful!

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

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