Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a collection letter from this company in regards to a debt from the ******** **** of ***** Services. I reached out to this company as soon as i got the letter to come up with a settlement in order to satisfy the debt. I also sent multiple letters and simply asked for a response in writing so that i can set things up to begin the settlement process, i never received a reply and the debt was reported and i did all of this well within the 30 timeframe prior to anything being reported but it was reported anyway.
Business response
07/18/2022
Thank you for reaching out to us to resolve this matter.
The account was placed with us by our client on May 02, 2022.We never had a verbal contact with the consumer. Our initial notice was mailed to the consumer on May 3, 2022.
We received E-mail from consumer and responded requesting a call back. We do not negotiate via email due to the disclosures required in written communications though we can confirm an arrangement via letter if one is established.
We have requested removal of the item from the credit report and the consumer may reach out to our office to discuss arrangements to pay the debt or visit us on-line to make a payment.
If I can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Customer response
07/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
07/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
i advised Harvard Collection Services LLC when i called ************** and i sent back the collection letter and advised that this was not my debt and to NOT add this to my credit report because it is incorrect and against the Law for them to do so !phone number:**************Business response
07/18/2022
Thank you for reaching out to us to resolve this matter.
The account was placed with us by our client on May 02, 2022. On May 3, 2022, we mailed our initial notice to the consumer.
We are aware of the dispute and have submitted the account for credit deletion.
Additionally, the validation of debt has been requested from our client which will be sent to the consumer once we receive it from our client.
If I can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Customer response
07/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I AM ALSO REQUESTING THAT Harvard Collection Services (HCS) DO NOT IN THE FUTURE REPLACE/REPORT/RESUBMIT THIS DEBT ON MY CREDIT REPORT EVER AGAIN.
Sincerely,
*********************Initial Complaint
06/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Harvard Collection claims a $2350 debt on account ****. They list no monthly payment. They have never contacted us. We discovered this while trying to refinance. We called them today. They refused to give us any info but demanded we give them all of our personal info. Which we did not do. When we asked to speak with management the conversation became rude and defensive. We want this false claim removed from all 3 reports immediately.Business response
07/06/2022
Thank you for reaching out to us to resolve this matter.
The account was placed with us by our client on March 15, 2021. A notice was mailed to the consumer on March 23, 2021. As is our practice, when we speak to a consumer, we attempt to verify we have reached a correct party by verifying specific information, last four of a social security number, partial street address or date of birth. We regret that the attempt to ensure we had the correct party did not go well, however it is done for the consumers protection. As a result of the complaint, we have submitted the account for credit deletion.
If the consumer wishes to resolve the account, they may contact our office to discuss the matter.
If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Initial Complaint
05/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
02/11/2022 A derogatory **** has reflected in my credit report from this company on May 19th 2022. I have no idea who they are nor have I ever conducted any business with them. I have never received any correspondence from them. I request for this company to fully remove ANY and ALL derogatory*marks from my credit report.Business response
05/26/2022
Thank you for reaching out to us to resolve this matter.
The account was placed with us by our client on Mar 08, 2022. Our records indicate a notice was mailed to the consumer on March 10, 2022. We have not received a response.
Upon receipt of BBB complaint, the account has been submitted for credit deletion. Additionally, we have noted the dispute in our records and will request validation documents from our client to send to the consumer.
If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Customer response
05/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as they remove it from my credit report.
Sincerely,
*****************************Initial Complaint
05/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I would like help to have Harvard Collection Services remove my information from their system. I have never received any letter or statements stating I owe anyone. I am an elderly handicapped woman who does not want to be harassed or called or written to for being wrongly targeted. Harvard Collections is trying to collect an amount of $1453.00, dated May, 2022. I do not owe any amount and want them removed.Thank you.Business response
05/26/2022
Thank you for reaching out to us to resolve this matter.
The account was placed with us by our client on May 02, 2022. A notice was mailed to the consumers attention on May 3, 2022. Our records do not indicate we received a response.
Based on the BBB complaint, the account has been submitted for credit deletion and we have noted the account as a dispute and requested validation documents from our client which will be mailed upon receipt. The account will remain on hold until this has been completed.
If we can be of further assistance, please feel free to contact us directly at ************.
Sincerely,
Harvard Collection Services (HCS)Customer response
06/01/2022
Complaint: 17217460
I am rejecting this response because: The response is not clear. Is the account being closed or are we still awaiting a response from the Original creditor. I still have no clue where this billing is coming from.
would like a clear response.
Sincerely,
*************************Business response
06/01/2022
Hello,
The account at issue has been placed on hold pending receipt of documentation from our client regarding the account. No collection activity will occur until we receive and send the documentation and you have had an opportunity to review the information.
Regards,
Harvard Collection Services, LLC
Initial Complaint
04/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company showed up on my credit report in February 2021 saying that I owe the ** ********** of ***** Services over $11,000 . I have not lived in ** in over *********************************************************************************** the mail or phone calls about this collections account. I was never told by the IL ********** of ***** Services that I owe them anything. I would like this to be removed from my credit report.Business response
05/02/2022
Thank you for reaching out to us to resolve this matter.
The account was placed with us by our client on February 01, 2021. Our records do not indicate any verbal contact with the consumer.
We received E-***** dispute on April 22, 2022 following which the account was submitted for credit deletion.
We would like to inform the consume upon receipt of BBB complaint the account is closed in our system and returned to client.
If I can be of further assistance, please feel free to contact me directly at ************.
Sincerely,
Harvard Collection Services (HCS)Customer response
05/02/2022
Complaint: 17107521
I am rejecting this response because:I would like this to be deleted from my credit report for all three credit bureaus.
Sincerely,
*****************************Business response
05/03/2022
Hello,
As indicated in the prior response, we requested removal from the credit report in April. W received E-***** dispute on April 22, 2022 following which the account was submitted for credit deletion.
Initial Complaint
04/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I believe the **** of ******* and some "collection" agencies are sharing data that lacks integrety, has no detail and is wrong and allowing 3rd parties to spy, interpret reports or data incorrectly and harass and bully individuals (elderly, rural and of certain races/ethnicities). Harvard Collection Agency is one. It started immediately after signing up with I-Cash portal through the state of ******** and unclaimed property databae. It is clear people are data mining and sharing data that is not even accurate or up to date or clear with these "collection" folks.The harassment started and was under the name of ***/State of ********. I was never notified I owe by anyone from *** or any other entity that I owed the State of ******** taxes of ***** NOR should I pay any fees. After I complained to the **** I got a collection letter in the mail from Harvard Collection Agency demanding ***** Plus interest (for what?) and Collection fee of $5.82). I believe they are watching my personal checking accounts, tax and personal tax data and my other private data which should not be happening. Perhaps they are buying this data or information which lacks integrity and is not clear, is wrong and exploitive. I dispute this and the Collection letter they just sent me (received 4/1/22) did not even have a tax year. I believe they are using my social security number, bank account info and tax info and using data they should not be.If they are affiliated with the **** of ******* or Treasurey, they are not representing themselves or their business correctly. The 1st two bills/letters were from the *** and never at any time showed Harvard Collections Services on it.When I tried to call the numbers (there were multiple ones), noone answered. I do not owe this. I did leave a company ********************** in December, 2020 and was refunded this small amount I believe for some tax.Perahps the files and data this 3rd party is using is not up to date, incorrect or lacksBusiness response
04/08/2022
Thank you for reaching out to us to resolve this matter.
The account was placed with us by our client,******** ********** of ******** on March 24, 2022. We mailed our notice to the consumer March 28, 2022. Our records do not indicate any verbal communication with the consumer.
On April 4, 2022, our client requested that we close and return the account at issue and the account has been closed. We note that Harvard is not involved in data mining, and only attempts to collect debts assigned to our offices by our clients.
If I can be of further assistance, please feel free to contact me directly at ************.
Sincerely,
Harvard Collection ServicesInitial Complaint
03/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for the debt with HARVARD COLLECTION SERVICE. I do not have a contact with HARVARD COLLECTION SERVICE.You guys need to handle this issue. This has been going on for a long time now that i have seen my information .That's messing my Character & name up as a person They are in violation & told me 30 days when I had fraud. A identity theft with police report had attached as well they are in major.Business response
03/09/2022
We appreciate the opportunity to respond to any issue a consumer may have with Harvard Collection Services.
On August 24, 2021, our client, Consolidated ****** assigned the account at issue to our office for collection. On August 25, 2021 we mailed a validation notice to the consumer, at no time have we been advised of fraud and our notice was clear we working on behalf of our client.
As result of the contents of the complaint, we have documented the account as disputed and have submitted the account for deletion from the credit report of the consumer.
If I can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Initial Complaint
02/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Dinged my credit without attempting to contact meBusiness response
03/02/2022
Thank you for reaching out to us to resolve this matter.
The account was placed with us by our client on December 3, 2021. We received call from consumer on Feb 24, 2022, Consumer paid the balance in full, and the receipt was emailed to the consumer.
We have submitted the account for credit deletion.
If I can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Initial Complaint
02/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
A derogatory ****** has reflected in my credit report from this company. I have no idea who they are nor have I ever conducted any business with them. I've never received any correspondence from them. I request for this company to cease its illegal request to collect and fully remove ANY and ALL derogatory ******s from my credit report and restored.Business response
02/18/2022
Thank you for reaching out to us to address the complaint. The account was placed with us by our client on December 03, 2021. Our validation notice was mailed to the consumer on December 7, 2021, we received no response. Our records do not indicate any verbal communication with the consumer.As requested we have documented the account for no further contact.
We have also submitted the account for credit deletion.
If we can be of further assistance, please feel free to contact us at ************.
Sincerely,
Harvard Collection Services (HCS)Customer response
02/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Fv
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
151 total complaints in the last 3 years.
40 complaints closed in the last 12 months.