Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Reference Policy Number: ********* - ******************************* (Deceased)CNA has, in effect, denied payment of valid long term care insurance claim by repeatedly requesting submission of information that has already been provided to CNA by claimant and by ***********************. The claim is in the amount of $750.00.
Business response
05/02/2022
Continental Casualty Company ("CCC") acknowledges receipt of your letter.
The issue presented is regulated under insurance law. The details include data subject to confidentiality and privacy laws. CCC is therefore unable to share the information with the BBB.
CCC will be pleased to respond directly to the insured in a timely manner.
Respectfully,
************************
CNA Insurance
***************
Ph# ************
Customer response
05/13/2022
Since I have not heard back from my recent conversation with ****************** on 5/9/22, I have no other option but to reject the business response. I am hopeful that things will resolve favorably.Sincerely,*******************************Business response
05/24/2022
Response was sent directly to ******************, letter dated May 23, 2022.Customer response
05/25/2022
Complaint: 17126165
I am rejecting this response because I have not yet received the referenced letter dated May 25th, 2022. Due to mail delivery delays in my area, please have CNA email the letter to my email address at ********************.
Sincerely,
*******************************Initial Complaint
02/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On July 28, 2021, CNA Provided a notice of unclaimed property (uncashed checks) for my father (deceased 2017) and notified that this property would be reported to the state of ** if no response was received. I received this notification letter, forwarded via my attorney from the new residents at my parents former home in September 2021 and provided a response to CNA with information and documentation indicating my status as executor of my father's estate (attached). Following this I contacted CNA by email and phone to confirm receipt of this information and on 08September was told by CNA the checks would be reissued within 60 to 90 days. When there was no further follow-up I continued to contact them but each time was told either that this would be taken care of within a week or just put on hold and/or repeatedly transferred. I then asked my attorney to assist in this matter and they provided CNA with additional documentation as requested (see attachment) but still not action from CNA and now they will not respond to me or my attorney. Seeking resolution of this issue so I can settle and close out my father's estate after 5 years. Thank you.Business response
02/25/2022
Dear Sir/Madam,
CNA insurance acknowledges receipt of your letter. This issue presented is regulated under insurance law. The details include data subject to confidentiality and privacy laws. CNA is therefore unable to share the information with the BBB; we will be pleased to respond directly to the insured in a timely manner.Please note that CNA is unable to open the second attachment, and requests that the attachment be reloaded..
Respectfully,***************************, CNA Regulatory Compliance Consultant
Initial Complaint
02/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I filed a claim with my business insurance for Loss of Income which is covered under my policy, due to vandalism and multiple break-ins resulting in the need to close the doors and relocate to protect myself and my irreplaceable goods, and after several weeks of non-communication, CNA denied my claim. Through my agent, I've asked them to reconsider, and again we are in a period of silence, inaction, and non-communication.Business response
02/16/2022
CNA Insurance cannot locate a claim in our claim systems based on the information that was presented in the request for assistance. That said, if the complainant has any additional information, please send that along and we will investigate further. The claim number referenced in the attached document does not appear to follow any of our claim number format.
If BBB or the complainant has any further questions, please direct such an inquiry to our ****************** Services Hotline *************), or ****************** Services Mail Box at ***************.
Thanks.CNA Insurance
Customer response
02/17/2022
Complaint: 16764829
I am rejecting this response because attached is the claim number and information. (Claim #: 189691546-001
Date of Loss: 1/2/2022
Insured: SIMPLIFIED GRAPHICS STUDIO LLC)The adjuster is:
Broadspire ********* **** on behalf of:
CONTINENTAL CASUALTY COMPANY
Roy ****
Claim Examiner
**************
Email: *********************************
Sincerely,
**********************Business response
03/07/2022
CNA has responded directly to the complainant concerning this matter. If BBB or ************ has any further questions, please direct such an inquiry to our ****************** Services Hotline *************), or ****************** Services Mail Box at ***************.
*********************
CNA Insurance
Customer response
03/11/2022
Complaint: 16764829
I am rejecting this response. Buyer beware of being "insured" by CNA.
Sincerely,
**********************Initial Complaint
02/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have submitted claim paperwork several times and this company keeps asking me to submit it. They keep losing my paperwork. I sent it again this evening. I have kept every fax receipt I have ever gotten from faxing them. I need them to file the paperwork, and keep track of it also please. In addition, they are asking for invoices exceeding the qualifying coverage period for this client. To send those invoices, I need this company to provide me the reason they need invoices outside of the coverage period- otherwise sending it would be a violation of HIPAA.Business response
02/16/2022
Dear Sir/Madam,
CNA insurance acknowledges receipt of your letter.
This issue presented is regulated under insurance law. The details include data subject to confidentiality and privacy laws. CNA is therefore unable to share the information with the BBB.
CNA will be pleased to respond directly to the insured in a timely manner.
Respectfully,
************************
*********************
Sr. Compliance AnalystCNA Insurance
***************
Ph# ************
Initial Complaint
01/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company insures a construction company (Leskie Construction) that was hired by the ************** to preform work that caused major damage to my property from around November 2019 to roughly August of 2021. I issued a complaint to the **************. The day following the City Inspectors investigation the contractor knocked over my brick mailbox and claimed it was an accident. *********************** employees continued to harass me and damage my property. The City inspector concluded that indeed the contractor was responsible for the damage and gave me contacts for their insurance company (CNA). I filed a claim and was given a link to submit the evidence of damage and was told to keep invoices of any repairs to be made. I *********************** has never once returned my call. The original adjuster I was working with at CNA was very professional and apologetic. She assured me that they would work hard to resolve the issues. She quit or was terminated suddenly. I got an email expaining she was no longer with CNA, but gave 5 emails for CNA employees that could help with my claim.I sent multiple emails to each with no response. I CC the *** on one email and received a call the next AM. I once again was told they would take care it. 3 more months later and they no longer respond to my calls or emails. It has fired from my job because I was continually late or absent due to meeting meeting with contractors, getting estimates, running home to shut water off etc. My doctor put me on anti anxiety and anti depression medication during this time because of the stress this is causing. I submitted hundreds of photos and video evidence that showed the damage. One video even shows workers driving all the way into my yard while I was at work to fill the bucket of a massive heavy machine loader with my water off my homes outdoor faucet. My water **** quadrupled for several months due to the theft from the contractor and the leaks they caused in the brand new irrigation system.Business response
02/21/2022
Dear Sir/Madam,
Continental ********************** Company (CIC), which is one of the CNA insurance companies, acknowledges receipt of your letter.
This issue presented is regulated under insurance law. The details include data subject to confidentiality and privacy laws. CIC is therefore unable to share the information with the BBB.
It should be noted that CIC has responded directly to the insured.
If the Department has any further questions, please direct such an inquiry to our ****************** Services Hotline *************), or ****************** Services Mail Box at ***************.Respectfully,
************************
*********************
Sr. Compliance AnalystInitial Complaint
01/11/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
My 82 year old mother has been an insured of CNA Long Term Health for over 30 years. She has recently required long term health assistance through the benefits offered by CNA. CNA recently denied coverage for long term care. An appeal was filed with information supplied by my mother's doctor stating the care is necessary. CNA has not/will not respond to the claim even though our "waiting period" has well exceeded the time period CNA stated it would take. My mother continues to pay her premiums and is paying for care out of pocket. We need an answer/determination from CNA. At 82, she is definitely not going to miraculously "get better."Business response
01/13/2022
Dear Sir/Madam,
Continental Casualty Company (CCC), which is one of the CNA insurance companies, acknowledges receipt of your letter.
This issue presented is regulated under insurance law. The details include data subject to the Health Insurance Portability and Accountability Act (HIPAA) as Protected Health Information (PHI).
Due to HIPAA, CCC is unable to share PHI with the BBB.
CCC will be pleased to respond directly to the insured in a timely manner.
Respectfully,
*********************
Sr. Compliance AnalystCNA Insurance
***************Consumer Services Hotline Ph# ************
Customer response
01/18/2022
Complaint: 16450804
I am rejecting this response because business has still not made contact.
Sincerely,
*********************************Business response
02/03/2022
CCC addressed the matter with the insured on January 10, 2022 prior to receiving the BBB complaint, and responded to the insured today, also copying the complainant.Customer response
02/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
01/07/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
my file no.7645925, all parties failed to adhere to bk ********* and pay $25k as 3rd party claim, pay claim today or face adversial proceedings.Business response
01/10/2022
Dear Sir/Madam,
The ********************** Insurance Company (CIC), which is one of the CNA insurance companies, acknowledges receipt of your letter.
This issue presented is regulated under insurance law. The details include data subject to confidentiality and privacy laws. CIC is therefore unable to share the information with the BBB.
CIC will be pleased to respond directly to the insured in a timely manner.Respectfully,
************************
*********************
Sr. Compliance Analyst
***************Customer response
01/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
41 total complaints in the last 3 years.
12 complaints closed in the last 12 months.