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Business Profile

Computer Hardware

Digital River GmbH

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged, through my PayPal account by ********************** several times for who knows what. $45.10 on March 22, 23 and 28. I was also charged $32.21 on Mar 22. I'm almost 74 years young, and I don't really have extra money to give away. Could/would you please help me get my money back. Thank you.******

  • Initial Complaint

    Date:03/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this product on 03/06/2023. The product was supposed to unlock my iphone it did not. I had a black on my debit card yet there system was able to bypass my block and charge me. When I requested a refund for the product is such (Created: 2023-03-06 06:12:08 Subject: refund 30 day Tried over 5 times and it did not work at all. Spent 6 hours trying. This product IThank you for your purchase! A notification with instructions how to fulfill the contract will be sent to ******************************* shortly. Your order ID: ********* Your user ID: ******************************* Order Complete Tenorshare ReiBoot (Windows Version) - 1 Month/1-5 Devices Tenorshare ReiBoot (Windows Version) - 1 Month/1-5 Devices 1 ***** USD Renewal: Automatic Duration of the Subscription: unlimited - Billing Period: Monthly Unit Price per Subscription Period: ***** USD 6% sales tax: **** USD Order Total: ***** USD The product will be licensed to: ******************************* License key for unlocking the product: ***************************** You can download the product at: **************************************************************************************************** File size: 1.8 MB The link is valid until: 04-APR-2023 Contact Information If you have any content-related or technical questions about the product, please contact Tenorshare directly. You can contact the publisher at the website *************************************** for technical support. Payment Information Your credit card ****** has been debited with ***** USD. Please note that your card statement will list "DRI*Tenorshare.com". Print order confirmation To view documents, you need Adobe Reader, which can be downloaded free of charge from Adobe. To view several documents, you may need a program that can unzip files. Digital River GmbH is the authorized reseller and merchant of the products and services offered within this store.Legal Notice 2023 Digital River GmbH All rights reserved). $*****

Digital River GmbH is NOT a BBB Accredited Business.

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