Complaints

This profile includes complaints for G2's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  G2

  100 S Wacker Dr Ste 600 Chicago, IL 60606-4028

• 

  G2

  20 N Wacker Dr Upper Suite 1800 Chicago, IL 60606-2806

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2026

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally file a complaint against G2 regarding the sudden and unexplained suspension of my account and the removal of all my previously published REMOVEDreviews were live, publicly visible, and had successfully passed G2s moderation processes without any flags or violations.Furthermore, the authenticity and legitimacy of my contributions are clearly demonstrated by the fact that a senior marketing manager from REMOVEDacknowledged one of my reviews and even posted a response directly on the G2 platform. This confirms that the content was not only accepted but also actively engaged with by verified professionals.Despite this, G2 removed all my reviews and banned my account without any prior notice, explanation, or opportunity to appeal. This action lacks transparency and appears arbitrary, especially considering that the content had already been approved and publicly available.This situation has caused professional and reputational harm, as my reviews were shared in good faith and in full compliance with the platforms standards.I respectfully request the BBBs assistance in resolving this matter. Specifically, I seek:A clear and justified explanation from G2 regarding the account suspension Immediate reinstatement of my account along with all 13 previously published reviews Compensation of USD 25 per review for the unjust removal of my contributions, totaling USD 325 Assurance from G2 regarding fair, transparent, and consistent moderation practices going forward I have attached supporting evidence, including correspondence and screenshots, for your review.I request your intervention to ensure a fair and timely resolution of this matter.Thank you for your attention.The reviews were submitted through:REMOVEDSincerely,REMOVED

• Initial Complaint

  Date:05/03/2026

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  G2.com falsely and wrongfully blocked me from their websites (temporarily). It falsely claimed that my IP Address was responsible for one or all of the following: Rapid taps or clicks -- (at the time this was one click) JavaScript Disable or not working -- (Working Properly, not disabled) Automated (bot) activity on my network (IP #) -- (No bot use here) Use of Developer Tools or Inspection tools. -- (Not used during this visit or any visit to your website, but I do know how to use specific tools). I have attempted to reach out to G2's legal, risk and compliance - even their cybersecurity teams, but they refuse to answer the question as to why they temporarily blocked me. I am not asking them to disclose "trade secrets," but an individual can legally ask a company to see what their Internet traffic looks like on their end.I also labeled it as a reasonable accommodation to under the American Disability Act, as I have ASD-L1, which they also failed to reply to, so this proves they are not compliant with REMOVED. I desire the BBB to reach out to G2.com and help me find out why this happened on 4/20/26. I have given G2.com more than enough time to reply, but they do not believe they have to - when in fact, they do, especially when reasonable accommodations are invoked. They are violating their own SLA's by not replying. Once BBB does establish contact with G2.com, and gets me in touch with a representative, I will disclose my IP address to them, though they have it in the email I am submitting this complaint from. I will obviously blur it out here due to security reasons. I wish for BBB to establish a connection as it is not the only issue that I have been having with websites recently. Thank you!

• Initial Complaint

  Date:12/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've used g2 for a couple of years now and had no issues until recently. I submitted 2 reviews, which are $10 each, a couple of weeks ago and still have not received my rewards. I sent them a support ticket and still haven't heard back from them. Sadly, this is my last resort. It's not okay for them to ask for reviews and not compensate users for them.

  Customer Answer

  Date: 01/17/2026

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID REMOVED. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's sad that this company would have no integrity when it makes an offer. I was asked to write review on certain apps they advertise on their portal and never received the $50 gift card. This why most company fail because of their lack of business ethics and service excellence. Email: REMOVED

• Initial Complaint

  Date:01/03/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/2/2025 I paid the company G2 app global (REMOVED) $2500 in cryptocurrency over the day to perform work under the direction of a manager that was recommended to me by a headhunter using the following url to login to perform tasks validating crypto currency transactions. The job was advertised as a part time work your own hours deal. However a contract was never supplied, only a manager to speak with via text (WhatsApp). I believe this is a set of individuals pretending to be the company they are working for and not actually hiring for legitimate jobs. They definitely tricked me into putting around $2500 into the business over three days and refuse to work with me to ensure I get my money back.The funds were provided to cover negative balances that would occur doing the work itself. With the understanding that the balances were proportional to the starting amount. The balances however became insurmountable after three days of tasks, which means the company keeps what you put in unless you finish the job. The manager indicated this amount would never pass a few hundred dollars making me comfortable taking the challenge on. However, after doing this throughout the day, eventually a balance of $3300 came up to be able to get my money back which was never explained as a possibility. They also lied about the frequency in texts that this need to load funds would occur.

  Business Response

  Date: 02/26/2025

  REMOVEDpx; width: 1379.4px;">REMOVEDpt;"> REMOVEDpt; width: 340pt; text-align: left;">REMOVED;">Hi, Thanks for reaching out. Were unable to find an account associated with this user name. If you are still in need of assistance, please open a ticket in our help center sharing the email you used to create your account. You can do so here:REMOVED

  
  

• Initial Complaint

  Date:10/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  G2 has engaged in deceptive practices, misrepresentation and false advertising with respect to the unlimited incentivized reviews invitation that I received.They refused to pay 6 out of 9 legitimate reviews I submitted.All of my reviews submitted are real and legitimate reviews of my use of the software in a paid and professional environment.They moderated my reviews, claiming the screenshots were inadequate. I then proceeded to send other screenshots two more times for a total of three screenshots per review proving professional use of the softwares. None of the moderated reviews were different than any other review I had submitted during this invitation period nor the REMOVEDan independent contractor I am paid by my clients to implement and administer a wide range of IT services as needed. I uploaded multiple screenshots, multiple times proving my legitimate, paid, professional use of all software.There are absolutely no grounds for moderating my reviews nor rejecting them. I called the phone number on their website twice and left voicemails waited a week and heard nothing back from them. I then opened support tickets on their website and was greeted by an unhelpful agent with nothing but copy and paste messages from their FAQ and non-resolution of the issue.I will be lodging a complaint with the US Better Business Bureau (BBB). Ironically enough, there are dozens of complaints against G2 similar to mine dating back to 2023 already lodged with REMOVEDevidenced by other complainants, G2 is clearly victimizing the IT industry without remorse.

  Business Response

  Date: 02/26/2025

  REMOVEDpx; width: 1400.2px;">REMOVEDpt;"> REMOVEDpt; width: 340pt; text-align: left;">Thank you for reaching out about your reviews. At this time, your rejected reviews do not qualify for approval. The decision was made based on your G2 account information, review history, and other suspicious related data. Due to the nature of the rejection, we are unable to share the specific details regarding why the reviews were rejected. We apologize for any confusion this may cause. Kindly note, this decision is final.

  
  

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22386715
  
  I am rejecting this response because: their response is a lie. I use the products daily at work and have proven it several times. This company has continued to solicit paid reviews from me even after I filed the complaint with BBB. I now delete them and will soon ban their domain from my mail server.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:07/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site straight up offered $50 for a review in a screenshot with no qualifications or restrictions, after i repeatedly turned down other offers. i did it, they approved it, then refused to issue the payment.Straight up deception.

  Business Response

  Date: 02/26/2025

  REMOVEDpt;"> REMOVEDpt; width: 340pt; text-align: left;">REMOVED;">Hi, Thanks for reaching out. I just took a look and the gift card has already been sent for yourREMOVEDreview on our end, long ago. You should be able to find it in your G2 profile.

  
  

• Initial Complaint

  Date:06/25/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against G2 - Unfair Review Rejection Practices Dear Better Business Bureau,I am writing to file a complaint against G2 regarding their unfair review rejection practices. Despite providing legitimate and detailed reviews, my submissions have been consistently rejected by G2. Here are the details of my situation:Background:Invitations to Review: I have received multiple invitations from G2 to write reviews.Rejected Reviews: Out of the 11 reviews I have submitted, all of which were for products and services that I have genuinely used and paid for, every single one has been rejected. These reviews were detailed and included screenshots as proof of my usage.Unpaid Reviews: I have noticed that unpaid reviews are accepted without any issues, indicating a bias towards unpaid submissions.Concerns:Lack of Transparency: G2 has not provided clear reasons for rejecting my reviews despite them being legitimate and well-documented.Discriminatory Practices: The consistent rejection of paid reviews while accepting unpaid ones suggests that G2 is only interested in obtaining free value from users, which is unfair and unethical.Impact on Credibility: This practice not only affects the credibility of G2 as a review platform but also undermines the effort and honesty of genuine users like myself.Desired Resolution:Review Acceptance: I request that G2 re-evaluate and accept my legitimate reviews that have been previously rejected.Clear Communication: G2 should provide clear and specific reasons for any review rejections to ensure transparency and fairness.Policy Revision: G2 should revise their review acceptance policies to eliminate any bias against paid reviews and ensure fair treatment for all users.I appreciate your attention to this matter and hope for a prompt resolution. I believe that addressing this issue will not only help me but also benefit many other users who may be facing similar challenges.Sincerely,Anand

  Business Response

  Date: 02/26/2025

  REMOVEDpx; width: REMOVEDpx; font-size: 13px; font-family: "Proxima Nova", sans-serif;">REMOVEDpt;">

  REMOVEDpt; width: 340pt; text-align: left;">Thank you for reaching out about your reviews. At this time, your rejected reviews do not qualify for approval. The decision was made based on your G2 account information, review history, and other suspicious related data. Due to the nature of the rejection, we are unable to share the specific details regarding why the reviews were rejected. We apologize for any confusion this may cause. Kindly note, this decision is final.

  
  

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 21897535
  
  I am rejecting this response because I haven't received the reason for rejection. I took time to write a detailed review.
  
  Sincerely,
  
  Anand D R

• Initial Complaint

  Date:06/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent me an offer to receive a $25 for reviewing a software I use. there was no mention of a limitation to the number of responses they would accept. I completed the review as requested, however I then received an email thanking me for my review but stating that I did not qualify for the gift card as "Unfortunately, your review was not one of the first we received and is therefore not eligible for a gift card"Applying arbitrary conditions on the offer after the fact is deceitful and probably illegal.

  Business Response

  Date: 02/26/2025

  Thanks for reaching out. When our vendors run their own campaigns, they typically offer a limited number of gift cards, which should have been noted in the original offer email. Unfortunately, your review was not one of the first we received and is not eligible for a gift card. That being said, we appreciate your review, and we know that your opinion means a lot to the vendor youve reviewed, too. We have sent you a gift card to this email REMOVEDas thanks for your time. Please let us know if you don't see it within 24 hours.

• Initial Complaint

  Date:04/19/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received multiple emails to write a software review with incentives to complete them - I did and have not received them. I have called, left voicemails and emailed their support with no response. Looking on your BBB website, there are lots of other similar complaints.

  Business Response

  Date: 02/26/2025

  REMOVEDpx; width: 1301.8px;">REMOVEDpt;"> REMOVEDpt; width: 340pt; text-align: left;">REMOVED;">I took a closer look, and while one of your reviews was approved and successfully incentivized, the other was unfortunately rejected because our moderation team was unable to validate its content. But dont worryit can still be approved! Consider improving your review by making some changes: Elaborate on your usage of the product / service Clarify ambiguous statements or sentences Verify spelling & grammar Lean away from making repetitive statements You can edit your reviewhere. Our team will re-moderate it within three business days.

  
  

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 21599986
  
  I am rejecting this response because:  I've already tried to complete these updates, and no one would respond.  Your business is very poorly managed.
  
  Sincerely,
  
  REMOVED