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G2

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for G2's headquarters and its corporate-owned locations. To view all corporate locations, see

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G2 has 2 locations, listed below.

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    • G2

      100 S Wacker Dr Ste 600 Chicago, IL 60606-4028

    • G2

      20 N Wacker Dr Upper Suite 1800 Chicago, IL 60606-2806

    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/12/2026

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business promised me $25 for a review, but then said that I was not "one of the first" to submit a review. There were no conditions of this sort listed anywhere earlier. When I tried to delete the review, the business required me to submit a request for that (rather than being able to delete it myself), but the link to submit the request is broken (404 error).

    • Initial Complaint

      Date:07/06/2026

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      G2 solicited me by email to submit a review of REMOVEDin exchange for a $25 gift card. The invitation expressly stated that all users who submit a published review would receive the gift card. I followed the link provided in the email, submitted my review, and my review was published. When the gift card never arrived, G2 requested a copy of the invitation email. I provided exactly what they requested. After receiving proof of the offer, G2 closed my support case without providing the promised gift card or any explanation. I am simply requesting that G2 honor the promotional offer they made.

    • Initial Complaint

      Date:07/02/2026

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint because I believe Assembly engaged in deceptive and misleading practices regarding an incentive offered for completing a customer survey.I received an email inviting me to complete a survey and submit a review, stating I would receive a $25 Amazon gift card. I participated because I use REMOVEDand found the incentive worthwhile.When I began the review, I found it pre-populated with REMOVED-generated responses. I deleted them and wrote my own. After submitting, I received a moderation notice with a link to update it.When I reopened the review, the REMOVEDresponses were still available. To test if moderation was the issue, I submitted the pre-populated version, which was approved.After acceptance, I received an email about my reward, but the redemption link offered an REMOVEDgift card instead of the promised $25 Amazon gift card. I do not use REMOVEDand would not have participated had that been disclosed.I contacted Assembly requesting they honor the original offer. They refused and insisted on the REMOVEDgift REMOVEDconcerns are:1. The advertised $25 Amazon gift card was replaced with an REMOVEDgift card after I completed the required actions.2. The review process appears to favor REMOVED-generated responses over authentic reviews, raising concerns about integrity.I am asking Assembly to honor the advertised $25 Amazon gift card. Businesses should uphold their offers and not change incentives after consumers meet the conditions.

    • Initial Complaint

      Date:06/29/2026

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      :G2.com advertised a promotion offering a $25 incentive for each verified software review submitted to their platform. Operating in good faith under this agreement, I spent approximately 25 hours drafting and submitting five highly detailed, professional reviews for the following platforms: SAP Concur, QuickBooks Online, Amazon Forecast, Snowflake, and pandas python.Instead of honoring the promotional agreement, G2's moderation team blanket-rejected all 10 reviews, citing generic, automated reasons such as "Unable to Verify Use" and "Review Missing Details." My reviews contained highly specific, technical insights reflecting my actual professional use casessuch as utilizing Snowflake for historical fraud data analysis, leveraging Amazon Forecast for predictive modeling, and using pandas for tabular data structures and rolling averages.I reached out directly to G2 Support on June 25, 2026, to resolve this and requested credit for my extensive time and effort. G2 has failed to honor their promotional agreement, failed to provide adequate support, and has withheld the promised compensation totaling $250. I have maintained a complete paper trail of the original offer, the full text of my submitted reviews, and my correspondence with their support team.Desired Settlement / Outcome:I am seeking the immediate payment of $250, which represents the promised $25-per-review promotional offer for the 10 detailed software reviews I submitted in good faith.

    • Initial Complaint

      Date:06/28/2026

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      G2.com advertised a promotion offering a $25 incentive for each verified software review submitted to their platform. Operating in good faith under this agreement, I spent approximately 25 hours drafting and submitting five highly detailed, professional reviews for the following platforms: SAP Concur, QuickBooks Online, Amazon Forecast, Snowflake, and pandas python.Instead of honoring the promotional agreement, G2's moderation team blanket-rejected all 11 reviews, citing generic, automated reasons such as "Unable to Verify Use" and "Review Missing Details." My reviews contained highly specific, technical insights reflecting my actual professional use casessuch as utilizing Snowflake for historical fraud data analysis, leveraging Amazon Forecast for predictive modeling, and using pandas for tabular data structures and rolling averages.I reached out directly to G2 Support on June 14, 2026, to resolve this and requested credit for my extensive time and effort. G2 has failed to honor their promotional agreement, failed to provide adequate support, and has withheld the promised compensation totaling $275. I have maintained a complete paper trail of the original offer, the full text of my submitted reviews, and my correspondence with their support team.Desired Settlement / Outcome:I am seeking the immediate payment of $275, which represents the promised $25-per-review promotional offer for the 11 detailed software reviews I submitted in good faith.

    • Initial Complaint

      Date:06/11/2026

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am writing to formally file a complaint against G2 regarding the sudden and unexplained suspension of my account and the removal of all my previously published REMOVEDreviews were live, publicly visible, and had successfully passed G2s moderation processes without any flags or violations.Furthermore, the authenticity and legitimacy of my contributions are clearly demonstrated by the fact that a senior marketing manager from REMOVEDacknowledged one of my reviews and even posted a response directly on the G2 platform. This confirms that the content was not only accepted but also actively engaged with by verified professionals.Despite this, G2 removed all my reviews and banned my account without any prior notice, explanation, or opportunity to appeal. This action lacks transparency and appears arbitrary, especially considering that the content had already been approved and publicly available.This situation has caused professional and reputational harm, as my reviews were shared in good faith and in full compliance with the platforms standards.I respectfully request the BBBs assistance in resolving this matter. Specifically, I seek:A clear and justified explanation from G2 regarding the account suspension Immediate reinstatement of my account along with all 13 previously published reviews Compensation of USD 25 per review for the unjust removal of my contributions, totaling USD 325 Assurance from G2 regarding fair, transparent, and consistent moderation practices going forward I have attached supporting evidence, including correspondence and screenshots, for your review.I request your intervention to ensure a fair and timely resolution of this matter.Thank you for your attention.The reviews were submitted through:REMOVEDSincerely,REMOVED

    • Initial Complaint

      Date:05/03/2026

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      G2.com falsely and wrongfully blocked me from their websites (temporarily). It falsely claimed that my IP Address was responsible for one or all of the following: Rapid taps or clicks -- (at the time this was one click) JavaScript Disable or not working -- (Working Properly, not disabled) Automated (bot) activity on my network (IP #) -- (No bot use here) Use of Developer Tools or Inspection tools. -- (Not used during this visit or any visit to your website, but I do know how to use specific tools). I have attempted to reach out to G2's legal, risk and compliance - even their cybersecurity teams, but they refuse to answer the question as to why they temporarily blocked me. I am not asking them to disclose "trade secrets," but an individual can legally ask a company to see what their Internet traffic looks like on their end.I also labeled it as a reasonable accommodation to under the American Disability Act, as I have ASD-L1, which they also failed to reply to, so this proves they are not compliant with REMOVED. I desire the BBB to reach out to G2.com and help me find out why this happened on 4/20/26. I have given G2.com more than enough time to reply, but they do not believe they have to - when in fact, they do, especially when reasonable accommodations are invoked. They are violating their own SLA's by not replying. Once BBB does establish contact with G2.com, and gets me in touch with a representative, I will disclose my IP address to them, though they have it in the email I am submitting this complaint from. I will obviously blur it out here due to security reasons. I wish for BBB to establish a connection as it is not the only issue that I have been having with websites recently. Thank you!

    • Initial Complaint

      Date:12/30/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've used g2 for a couple of years now and had no issues until recently. I submitted 2 reviews, which are $10 each, a couple of weeks ago and still have not received my rewards. I sent them a support ticket and still haven't heard back from them. Sadly, this is my last resort. It's not okay for them to ask for reviews and not compensate users for them.

      Customer Answer

      Date: 01/17/2026


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID REMOVED. My issue is resolved and my complaint can be closed. 

      Sincerely,

      REMOVED

    • Initial Complaint

      Date:06/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It's sad that this company would have no integrity when it makes an offer. I was asked to write review on certain apps they advertise on their portal and never received the $50 gift card. This why most company fail because of their lack of business ethics and service excellence. Email: REMOVED

    • Initial Complaint

      Date:01/03/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/2/2025 I paid the company G2 app global (REMOVED) $2500 in cryptocurrency over the day to perform work under the direction of a manager that was recommended to me by a headhunter using the following url to login to perform tasks validating crypto currency transactions. The job was advertised as a part time work your own hours deal. However a contract was never supplied, only a manager to speak with via text (WhatsApp). I believe this is a set of individuals pretending to be the company they are working for and not actually hiring for legitimate jobs. They definitely tricked me into putting around $2500 into the business over three days and refuse to work with me to ensure I get my money back.The funds were provided to cover negative balances that would occur doing the work itself. With the understanding that the balances were proportional to the starting amount. The balances however became insurmountable after three days of tasks, which means the company keeps what you put in unless you finish the job. The manager indicated this amount would never pass a few hundred dollars making me comfortable taking the challenge on. However, after doing this throughout the day, eventually a balance of $3300 came up to be able to get my money back which was never explained as a possibility. They also lied about the frequency in texts that this need to load funds would occur.

      Business Response

      Date: 02/26/2025

      Hi, Thanks for reaching out. Were unable to find an account associated with this user name. If you are still in need of assistance, please open a ticket in our help center sharing the email you used to create your account. You can do so here:REMOVED

    G2 is NOT a BBB Accredited Business.

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