Complaints

This profile includes complaints for G2 Chicago's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  G2 Chicago

  100 S Wacker Dr Ste 600 Chicago, IL 60606-4028

• 

  G2 Chicago

  20 N Wacker Dr Upper Suite 1800 Chicago, IL 60606-2806

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/2/2025 I paid the company G2 app global (*********************************************************************) $2500 in cryptocurrency over the day to perform work under the direction of a manager that was recommended to me by a headhunter using the following url to login to perform tasks validating crypto currency transactions. The job was advertised as a part time work your own hours deal. However a contract was never supplied, only a manager to speak with via text (WhatsApp). I believe this is a set of individuals pretending to be the company they are working for and not actually hiring for legitimate jobs. They definitely tricked me into putting around $2500 into the business over three days and refuse to work with me to ensure I get my money back.The funds were provided to cover negative balances that would occur doing the work itself. With the understanding that the balances were proportional to the starting amount. The balances however became insurmountable after three days of tasks, which means the company keeps what you put in unless you finish the job. The manager indicated this amount would never pass a few hundred dollars making me comfortable taking the challenge on. However, after doing this throughout the day, eventually a balance of $3300 came up to be able to get my money back which was never explained as a possibility. They also lied about the frequency in texts that this need to load funds would occur.

  Business Response

  Date: 02/26/2025

  Hi, Thanks for reaching out. Were unable to find an account associated with this user name. If you are still in need of assistance, please open a ticket in our help center sharing the email you used to create your account. You can do so here:*********************************************************

  
  

• Initial Complaint

  Date:10/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  G2 has engaged in deceptive practices, misrepresentation and false advertising with respect to the unlimited incentivized reviews invitation that I received.They refused to pay 6 out of 9 legitimate reviews I submitted.All of my reviews submitted are real and legitimate reviews of my use of the software in a paid and professional environment.They moderated my reviews, claiming the screenshots were inadequate. I then proceeded to send other screenshots two more times for a total of three screenshots per review proving professional use of the softwares. None of the moderated reviews were different than any other review I had submitted during this invitation period nor the *********** an independent contractor I am paid by my clients to implement and administer a wide range of IT services as needed. I uploaded multiple screenshots, multiple times proving my legitimate, paid, professional use of all software.There are absolutely no grounds for moderating my reviews nor rejecting them. I called the phone number on their website twice and left voicemails waited a week and heard nothing back from them. I then opened support tickets on their website and was greeted by an unhelpful agent with nothing but copy and paste messages from their FAQ and non-resolution of the issue.I will be lodging a complaint with the US Better Business Bureau (BBB). Ironically enough, there are dozens of complaints against G2 similar to mine dating back to 2023 already lodged with *********************** evidenced by other complainants, G2 is clearly victimizing the IT industry without remorse.

  Business Response

  Date: 02/26/2025

  Thank you for reaching out about your reviews. At this time, your rejected reviews do not qualify for approval. The decision was made based on your G2 account information, review history, and other suspicious related data. Due to the nature of the rejection, we are unable to share the specific details regarding why the reviews were rejected. We apologize for any confusion this may cause. Kindly note, this decision is final.

  
  

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22386715
  
  I am rejecting this response because: their response is a lie. I use the products daily at work and have proven it several times. This company has continued to solicit paid reviews from me even after I filed the complaint with BBB. I now delete them and will soon ban their domain from my mail server.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site straight up offered $50 for a review in a screenshot with no qualifications or restrictions, after i repeatedly turned down other offers. i did it, they approved it, then refused to issue the payment.Straight up deception.

  Business Response

  Date: 02/26/2025

  Hi, Thanks for reaching out. I just took a look and the gift card has already been sent for your***********review on our end, long ago. You should be able to find it in your G2 profile.

  
  

• Initial Complaint

  Date:06/25/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against G2 - Unfair Review Rejection Practices Dear Better Business Bureau,I am writing to file a complaint against G2 regarding their unfair review rejection practices. Despite providing legitimate and detailed reviews, my submissions have been consistently rejected by G2. Here are the details of my situation:Background:Invitations to Review: I have received multiple invitations from G2 to write reviews.Rejected Reviews: Out of the 11 reviews I have submitted, all of which were for products and services that I have genuinely used and paid for, every single one has been rejected. These reviews were detailed and included screenshots as proof of my usage.Unpaid Reviews: I have noticed that unpaid reviews are accepted without any issues, indicating a bias towards unpaid submissions.Concerns:Lack of Transparency: G2 has not provided clear reasons for rejecting my reviews despite them being legitimate and well-documented.Discriminatory Practices: The consistent rejection of paid reviews while accepting unpaid ones suggests that G2 is only interested in obtaining free value from users, which is unfair and unethical.Impact on Credibility: This practice not only affects the credibility of G2 as a review platform but also undermines the effort and honesty of genuine users like myself.Desired Resolution:Review Acceptance: I request that G2 re-evaluate and accept my legitimate reviews that have been previously rejected.Clear Communication: G2 should provide clear and specific reasons for any review rejections to ensure transparency and fairness.Policy Revision: G2 should revise their review acceptance policies to eliminate any bias against paid reviews and ensure fair treatment for all users.I appreciate your attention to this matter and hope for a prompt resolution. I believe that addressing this issue will not only help me but also benefit many other users who may be facing similar challenges.Sincerely,Anand

  Business Response

  Date: 02/26/2025

  Thank you for reaching out about your reviews. At this time, your rejected reviews do not qualify for approval. The decision was made based on your G2 account information, review history, and other suspicious related data. Due to the nature of the rejection, we are unable to share the specific details regarding why the reviews were rejected. We apologize for any confusion this may cause. Kindly note, this decision is final.

  
  

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 21897535
  
  I am rejecting this response because I haven't received the reason for rejection. I took time to write a detailed review.
  
  Sincerely,
  
  Anand D R

• Initial Complaint

  Date:06/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent me an offer to receive a $25 for reviewing a software I use. there was no mention of a limitation to the number of responses they would accept. I completed the review as requested, however I then received an email thanking me for my review but stating that I did not qualify for the gift card as "Unfortunately, your review was not one of the first we received and is therefore not eligible for a gift card"Applying arbitrary conditions on the offer after the fact is deceitful and probably illegal.

  Business Response

  Date: 02/26/2025

  Thanks for reaching out. When our vendors run their own campaigns, they typically offer a limited number of gift cards, which should have been noted in the original offer email. Unfortunately, your review was not one of the first we received and is not eligible for a gift card. That being said, we appreciate your review, and we know that your opinion means a lot to the vendor youve reviewed, too. We have sent you a gift card to this email ************************ as thanks for your time. Please let us know if you don't see it within 24 hours.

• Initial Complaint

  Date:04/19/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received multiple emails to write a software review with incentives to complete them - I did and have not received them. I have called, left voicemails and emailed their support with no response. Looking on your BBB website, there are lots of other similar complaints.

  Business Response

  Date: 02/26/2025

  I took a closer look, and while one of your reviews was approved and successfully incentivized, the other was unfortunately rejected because our moderation team was unable to validate its content. But dont worryit can still be approved! Consider improving your review by making some changes: Elaborate on your usage of the product / service Clarify ambiguous statements or sentences Verify spelling & grammar Lean away from making repetitive statements You can edit your reviewhere. Our team will re-moderate it within three business days.

  
  

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 21599986
  
  I am rejecting this response because:  I've already tried to complete these updates, and no one would respond.  Your business is very poorly managed.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was invited by a software vendor that we use to post a review at G2. I spent about an hour writing a beautiful review. I was denied for the reason they could not verify that I use the software. The funny thing is they ask you what they want you to upload for proof. I did that and I am a legitimate customer. So, if they are not asking for the right proof, that is their issue. I sent what was asked.The problem however is the fact that I contacted their support and they refused to help us identify the problem with the review.Like other complainants have stated, there is an agenda at work and this company should be investigated.

  Business Response

  Date: 02/26/2025

  Thanks for reaching out and for sharing your concern. Its possible there was an error on the moderation teams part. You should be able to see your review live on our site. However, I dont see a gift card associated with your submission. Could you provide more details regarding this? That would help us look into it further. Appreciate you taking the time to leave a review!

  
  

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive received constant emails stating I would receive $10 Amazon gift cards to review certain softwares I use. ********, I took my time to review two of the many products that I use every single day. My reviews were very long, in depth, and professional. A few days later, I logged back in to check the status of my reviews to find that both stated they were not approved. It also stated I should check my email for more information, however, I never did receive an email. If I hadnt checked the site I would have never realized that my very long and in depth reviews werent approved. Im assuming this company isnt looking for good, truthful reviews- theyre only accepting the reviews that align with their agenda. *** noticed multiple others complaining about this exact same issue.

  Business Response

  Date: 12/07/2023

  Hi Jaiden.
  
  Unfortunately, our moderation team was unable to approve your reviews because they could not confirm the company where youve used the softwares. In order to validate your reviews, we need an active and up-to-date LinkedIn profile and/or a valid business email address that redirects to your official company website, when opened. This verification process is used to confirm your professional information and use of the product. It would be very helpful if you could edit this information and the moderation team will review it again within 3 business days.
  
  Thanks!

  Customer Answer

  Date: 12/08/2023

   
  Complaint: 20938354
  
  I am rejecting this response because:

  my business email is ********************** On the review of PaloAlto, I attached what company I work for as well all providing a photo of the PaloAlto Global Protect software on my work computer which was also connected during the photo with my company credentials attached to it. Thank you. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised a $25 gift card to Amazon in exchange for my review of iCIMS. I provided the review and the review was accepted and published. G2 never sent the gift card. I reached out to them and they said there was never a gift card promised and they asked me to send them a picture showing where a gift card was offered. I sent the picture and they have not responded to me.

  Business Response

  Date: 10/20/2023

  Hi ***,

  Thanks for reaching out and for sharing this concern. It looks like that was an error on our part. We have since sent the gift card and you should be able to find it in your email. Thanks for taking the time to leave a review! Apologies for the inconvenience caused.

  Thanks, 
  ******
  User Comm Support Manager

  Customer Answer

  Date: 10/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I followed the link in our accounting software to review it from G2. That was my first and original review. However the company stated that it was not the first one and refused my gift card.I am demanding G2 to review my case again. If the company still insists that it is not original, I am requesting G2 to remove all my account, information, review submitted, and everything related out of your system. I shall not give G2 any authorization to use that information and shall take legal action if there are any further email sending to my business mailbox.

  Business Response

  Date: 07/14/2023

  Hi
  
  Thanks for reaching out! I just took a look and the gift card is already marked as sent on our end. It should be in their email ******************** but they can also find it in their account by logging into their G2 profile.
  
  Thanks!
  ******