ComplaintsforVeradigm
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Complaint Details
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Initial Complaint
01/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We use to have service with Allscripts back in 2018 but we found a new *** system and we request to end our contract with Allscripts and we sent in a cancelation form to end all services. Allscripts continues to charge us although we canceled our contract with them. I have tried everything to get out of this contract and all i get is the run around or emails pretty much stating that there is nothing we can do to get out of the contract even though we have not used the *** at all and we don't have the software. I have tried to reach out to them because the original contract had a typo and it signed us up for 120 months instead of 20. There is just no way that there is not a pay off or early termination fee something for customer especially when they are no longer using the service. How could they be still charging us for something we haven't used in over four years. We just want out.Business response
02/04/2022
Per Account Support team,
Contact was made 1/28 regarding the 120 month FollowMyHealth contract.Email will be sent containing contract,maintenance schedule, and invoices.
Customer response
02/11/2022
Complaint: 16673499
I am rejecting this response because: When i spoke to them on the 28th there was no resolve i was told i would be contacted about the contract. The fact is that will not let us out of the contract even though we are not using the software and we don't have access to use the service we are being charge for. Allscripts does not offer a buy out a early cancelation just in case a client finds a better service or maybe not won't to work with Allscripts your just stuck paying a lot of money for product your not using. We would like to get out of our contract with Allscripts this is a scam.
Sincerely,
*************************Initial Complaint
12/20/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My company Health Builders, have not used Allscripts services for a year now. We called and email to cancel our account (********). The people we spoke with to cancel the account kept giving us the run around asking who we are switching too, why we are canceling, etc. We gave them notice we were canceling. We reached out in writing, by email, and by phone when we received the first **** for services we never used. We keep getting bills saying we owe for their services from May 2021 -Aug 2021 to total $444.18. We did not use their services during that time and still have not.Business response
01/03/2022
Complaint has been forwarded to the correct team in regards to communication regarding this matter.Initial Complaint
09/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I SPOKE WITH ALLSCRIPTS ON SEPTEMBER 2, 2021 AND THEY ASSIGNED ME A TICKET # ******* HOWEVER NOTHING HAS CHANGED WITH THE PROBLEM SINCE THEN. I AM UNABLE TO CHANGE MY PASSWORD.Business response
09/14/2021
Good Afternoon,
Please provide us with additional information regarding you account. Are you a patient, physician, an analyst? Do you have any details on whom you spoke with?
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Contact Information
222 Merchandise Mart Plaza
Ste 2024
Chicago, IL 60654-1010
Customer Complaints Summary
14 total complaints in the last 3 years.
4 complaints closed in the last 12 months.