ComplaintsforTransform Credit Inc.

• Initial Complaint

  08/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Transform Credit has been charging me an unauthorized amount of $5 a month and wont allow me to cancel. I have not authorized a loan through them or any company for that matter. They are running a scam.

  Business response

  08/23/2024

  Dear ******,

  Thank you for reaching out via the BBB. We can see that you also contacted us directly, and we believe that this complaint is resolved.

  Please be advised, Transform Credit is a state licensed lender and complies with the lending requirements for each State they lend in along with Federal regulations that govern their lending products. In addition, the Company undergoes annual audits by external entities and is fully compliant with State and Federal guidelines as such applies to the loan product.

  If there is anything more we can do to assist or clarify, please don't hesitate to reach back out at ******************************** for further support.

  Best regards,
  Complaints Team
  Transform Credit
  

  
  

• Initial Complaint

  08/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Transform Credit took unauthorized money from my bank account stating I have a loan with them. I contacted them and they show me a promissay note with a typed signature of my name. I contacted the bank and inquired about the transaction and filed a dispute. They are still harassing me about a $3000 loan I never took out with them. They are texting, ?? ng etc.

  Business response

  08/23/2024

  Dear *******,

  Thank you for reaching out via the BBB. We can see that you also contacted us directly, and we believe that this complaint is resolved.

  If there is anything more we can do to assist or clarify, please don't hesitate to reach back out at ******************************** for further support.

  Best regards,
  Complaints Team
  Transform Credit
  

  
  

• Initial Complaint

  08/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This is a loan service provider. I am a co-signer. They do not have live customer service representatives. Never reply. They also commit fraud by pulling payments from banking accounts without authorization. They will even pull out double payments without authorization. There are stealing money and not returning it.

  Business response

  08/20/2024

  Dear ******,

  Thank you for reaching out to us via the Better Business Bureau regarding your recent interactions with Transform Credit. I have reviewed and investigated your concerns with my findings detailed below:

  In your complaint, you mentioned that we were taking payments without authorization. When you agreed to become co-signer for *******, you agreed to make payment in the instance that ******* failed to make payment or was for some reason, not in a position to make the repayment. At the time of taking out the loan, you provided us with your banking details and provided us permission to take payment automatically, should we ever be required to do so.

  We offer our customers the option to have their payment information saved for auto collect so that they do not have to remember to make payments themselves every month. This is a convenience that most of our customers appreciate and most lenders offer. However, we understand that not everyone feels this way, and so we have different repayment options available for our customers. 

  When you contacted us on April 29th believing that you had not authorized automatic payments, we replied informing you that you had authorized this when you completed the verbal contract for the loan. However, when you spoke with an agent on August 9th, you requested that the authorization to auto collect from your accounts be removed, and this was removed according to your request. Please rest assured that the authorization that we initially received has been removed, and unless you add an account authorization to auto collect in the future, all of the payments you make for the account will need to be completed manually.

  You also mentioned that you have had trouble contacting us, and that we have not replied to your requests. When you contacted us on April 29th for assistance with making a payment, our agents promptly responded to your texts to assist you. Additionally, when we missed your call, it was returned in less than fifteen minutes. Most recently, I can see that you contacted us on August 9th early morning, and we attempted to call you back to help but were unable to reach you. An email was sent to follow up with your request. You replied to our email requesting a call, and an agent called you back promptly, in less than thirty minutes. Having reviewed the responses and response times, I can see that our agents have been available to assist you and have responded to your inquiries promptly.

  Additionally, you stated that we have taken double payments without authorization. On July 31st, you had an automatic payment pending in our system, but you also set up an arrangement for a payment to be taken on August 1st. As the initial payment was already pending when the payment arrangement was set up, both of these payments were processed as they were both authorized. When you contacted us about this double payment, we quickly refunded the extra payment. Please rest assured that if our customers make additional payments in error, we are more than happy to refund these.

  The account is currently up to date and as usual, we will attempt to collect payment from ******* again on the regular payment date of the 21th of August. Please encourage ******* to make her payments on time to avoid collection from you and the loan accruing extra, unnecessary interest. It is in all of our interests to ensure the loan is paid on time and where possible, we always prefer the loan to be managed without the involvement of the co-signer.

  Having reviewed the case, we can see that we have always acted in line with your agreement and therefore, cannot uphold your complaint. However, I hope we have provided you with a better insight as to what has happened, but please do get in touch if we can assist you further.

  Warm Regards,
  *******
  Complaints Team
  Transform Credit Inc.
  

  
  

  Customer response

  08/21/2024

   
  Complaint: 22117224
  
  I am rejecting this response because they violated banking laws and after numerous my bro g told they were not authorized to pull from the secondary account, they retrieved old bank data and still pull from the account. They even double dipped three times and without any recourse or offer to refund. They are sharia and breaking the law by saving and pulling money from banks without authorization. I have text messages and emails on numerous occasions blantantly saying they are not authorized, yet they still did it. They are also great at harassment and calling at all times of night and day. 
  
  Sincerely,
  
  *************************

  Business response

  08/28/2024

  Dear ******,

  Thank you for your continued correspondence and allowing me to further clarify your concerns.

  I understand that you are feeling frustrated regarding recent events on your loan, which have given you the impression that we collected payments after you had already paid to bring the account current. I would like to provide a detailed explanation to clarify the situation, as we have identified a pattern that led to double payments on the three occasions as you stated. In all three occasions I can assure you that we did not auto-collect payments from you twice but hope to clarify what took place. 

  As you are aware, this is a dual liability loan, where you are the co-signer for *******. You agreed to make any payment she failed when you electronically signed the contract, and you also agreed to have these payments collected automatically. Payments are due on the 21st of each month, and we will attempt to debit from ******* first, in line with our promise. However, if these attempts are unsuccessful, we will then attempt to collect from you while continuing to inform you of the loan status if these attempts are unsuccessful. 

  On December 31st, 2023, as there was no payment arrangement in place and the account was overdue despite numerous communications to both you and *******, we attempted an *** payment from your bank account, which you previously authorized. Whilst waiting for confirmation that the payment had been submitted and collected successfully, you then made a manual card payment online on January 2nd, 2024, using your card. This meant that when the *** later cleared and was posted, your account was left in credit. This credit was then applied to the upcoming payment due on January 21st.
  
  On May 31st, 2024, a similar situation occurred where a debit was attempted from your bank account, but you separately made arrangements to pay via your card on June 5th. This resulted in a double payment being made on June 5th when your *** again cleared and was posted, shortly after your card payment had been made. This again created a credit balance, which was then applied to the upcoming June 21st payment.

  Finally, on July 31st, 2024, an *** payment was attempted from your bank account early in the morning, however, after we had already requested a payment, you set up another online arrangement for August 1st. Once again, this action resulted in a double payment, leaving the account in credit. However, a refund was issued as requested to you on August 14th.
  
  In all 3 occasions, unfortunately double payments were made on the account as a result of the action you took to make payments whilst we were already in the process of collecting from you and so a communication breakdown seemingly occurred here. 

  We strive to always keep our borrowers and cosigners informed of the loan status, to avoid any complications like this, and I can see that we informed you that we would automatically collect from your bank account if you did not set up a payment or arrangement prior to the *** payment dates on December 29th, 2023 and May 29th, 2024. However, on July 26th you requested to only receive communication regarding your loan by mail, which meant further reminders of this nature were not sent.
  
  Further, if a payment had been made or arrangement agreed prior to this later stage of arrears when the *** payments were attempted, the situations could have been avoided. Throughout the loan, we have always been transparent in our communications in order to ensure you are always aware of the loan status so that these events can be limited.   

  Furthermore, in your complaint you claim that you requested us to cease collections from your payment methods numerous times. Upon investigation, our records indicate that you first requested this on August 9th, 2024 which was promptly honored and your bank account information was removed. The account details we used prior to removal were those provided during your application with full *** authorization, and the same ones used for multiple payment requests initiated by yourself.

  I hope this detailed explanation helps clarify the situations that led to double payments and that we have been able to demonstrate that at no point did we intentionally seek to collect from you twice for any one payment on the loan. Our actions are in line with our initial terms and are intended to minimize any negative impact on you, such as affecting your credit report with late payments. Had we known you had intended to make the payment, we could have paused any *** attempt from you. Unfortunately, this seems to be a case of miscommunication regarding the loans status between us both which resulted in you making or arranging late payments simultaneously as we attempted to collect and bring your account current.
  
  Having said that, we appreciate your feedback and do take it on board. It is in our interests to understand how we can help our customers avoid similar situations occurring in the future and your experience here highlights that we could further help customers ensure they understand their loan status at all times. 
  
  Open communication is also crucial in these circumstances, as it allows us to set up appropriate arrangements and avoid such occurrences. Currently, as you have requested to cease communications and remove all payment methods from our records, we are concerned you may be unaware of the loan status, which is currently past due. We encourage you to download our app, so you can monitor this going forward and avoid any negative implications of allowing the account to fall further behind. You can also request for us to resume communications with you again, whilst you maintain autonomy of how you pay, should you wish. We are here to help you manage your loan in the best way you see fit and hope we have been able to demonstrate the reasons behind the events that took place. 
  

  Please do get in touch if we can assist you further.
  

  Warm Regards,
  *******
  Complaints Team
  Transform Credit Inc.
  

  
  

  Customer response

  08/29/2024

   
  Complaint: 22117224
  
  I am rejecting this response because: You admit pulling ACH withdrawls at will BUT failed to mention that every time you sent me a message, I clearly respond to you saying that you are not authorized to take any money out of the account and that it will be paid. I also requested NUMEROUS times for any and all stored information be deleted and your company did not do that, apparent by the saving of said information and pulling the money out without my consent or authorization and directly contradictig my statements denying you said authorization you delusionally think you had. Also a point of order, this issue escalated beyond this, as i find this practice highly illegal, and was contacted by someone from your company to address the issue who said they "represented" the company, implying they were legal counsel (if not, another shady way of trying to strong arm and deceive your customers) where he was claimed he removed all saved information on the account to avoid me from getting a lawyer. I came to find out that he did not remove all stored payment information and had another conversation with one of your goons about it and they said only one payment source was removed, but not the other. EXTREMELY DECEIVING and unethical in my opinion and predatory. You loan company is essentially a mob who does what they want with no recourse of your actions and not abiding by consumer protection laws and, in my opinion, is committing bank fraud by blatantly stealing money from people's accounts without permission with saved information that you shouldn't have stored in the first place. 

  In light of this recent interaction where i found out that your company did not remove all banking information. i think i will consult a lawyer on my rights. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  08/07/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I applied for a loan on Monday Aug. 5th, 2024 and was notified that I needed a cosigner. I had my dad fill out the cosigner link on Tuesday, Aug. 6th, 2024. I have emailed 3x and called several times to the number on the website. The only emails they sent me were to find a cosigner to complete the loan application. No one ever answers the phone or returns a phone call. My cosigner and I provided our social security numbers, home addresses and my bank account information. I have not had any responses from this company and I have a really bad feeling due to the lack of response and professionalism. I sent them another email requesting them to cancel the entire application and to cancel the $5 monthly withdrawal for credit building. There is not any response from this "company" so I'm not sure that my information is safe nor my cosigners.I do not want this company withdrawing any money from my or my cosigner's checking account.This company should be shut down. You can't operate a financial loan company like this.

  Business response

  08/20/2024

  Dear ****,

  Thank you for taking the time to reach out to us through the BBB regarding your experience with Transform Credit. I sincerely apologize that your requests were not responded to as promptly as you deserved, and for any frustration this may have caused. While we aim to respond to all inquiries within 24 business hours, we unfortunately fell short of this standard in your case, and for that, I am sorry.

  Ive personally reviewed your application, and I can see that your co-signer encountered some difficulties during the process. It appears we did not receive the completed application from your co-signer, which may have contributed to the delay in communication. Rest assured, though, that your personal information and that of your co-signer remain fully protected. We do not share or sell your data to third-party lenders or marketing agencies. Protecting your privacy is a core principle of our business, and we adhere strictly to all data protection regulations.

  Regarding your request to cancel both your loan application and CreditBuilder account, I can confirm that both have been successfully canceled per your instructions. No further actions will be taken, and you will not see any withdrawals related to these accounts as they did not proceed.

  I would like to emphasize that while our delay in responding was below our internal standards, it was in no way reflective of a lack of care or commitment to you as a valued customer. We are assisting over ****** customers each month and, at times, the volume can cause slower-than-ideal response times, but we always aim to ensure that each customer receives the attention they deserve.

  If you would still like assistance completing your loan application, we are more than happy to help. Simply let us know a convenient time for us to reach you, and we will make it a priority to assist both you and your co-signer in completing the process. Our goal is to help individuals like yourself access the financial resources you need in a safe and secure way.

  Thank you for your understanding and patience. We are here to assist you whenever youre ready.

  Warm regards,  
  Rebekah  
  Complaints Team  
  Transform Credit Inc.
  

  
  

• Initial Complaint

  08/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I got a charge to my account for $5 from **********************. I applied for a loan months ago, that I did not get approved for, and got the email saying so. I had no idea where this charge came from, looked up the company again and recognized that I applied for the loan. I DID NOT RECEIVE THE LOAN. I have been reading the companys comments on this website stating that they sent a link in the first initial email where you can cancel your account. I have been trying to get to account settings for an hour to cancel and it is not giving me the option given the steps they have listed. I want my account cancelled, and I do not want to be charged monthly for the credit builder, something I didnt sign up for.

  Business response

  08/13/2024

  Dear ********,

  Thank you for reaching out via the BBB. I can see that your complaint was resolved internally and we believe this to now be resolved. 

  If there is anything more we can do to assist or clarify, please don't hesitate to reach back out at ******************************** for further support.

  Best regards,
  *******
  Complaints Team
  Transform Credit
  

  
  

• Initial Complaint

  07/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I recently applied for a loan worn transform credit, they were actually recommended by a reputable company. While their service seemed appealing, the application process raised concerns. They required a co-signer, which was no problem . However, during the questioning process, my co-signer felt the inquiries were irrelevant to their role as a co-signer and ventured into personal information that made them uncomfortable. Additionally, the company never clarified beforehand that the loan payout wouldn't be deposited into my account, but rather into my co-signer's account. This lack of transparency caused confusion and discomfort for both *********** cosigner . None the less we moved forward with the process. She had her phone call with the company on July 5th and was told the money would be deposited into her account within 48 hours . Which would've been Tuesday. I had been told when I spoke with the company that the money would be deposited into her account 48 hours after she spoke with someone to verify her information. A week has passed and still no deposit. I contacted the company many times to no avail. Finally I I come to find out after the fact via text that her application as my cosigner was denied and her application was closed on July 3rd. I asked why She was questioned extensively on July 5th. And received no answers. I have cancelled my request for a loan, but my account is still open on their end which is a little concerning.I left multiple messages via phone, ************ to address my concerns to no avail. Just beware if you go go with this company, go in with your eyes wide open , you can make your own judgement about them.

  Business response

  08/14/2024

  Dear ********,

  Thank you for reaching out via the BBB to express your concerns regarding your recent interactions with Transform Credit. We genuinely value open communication and appreciate the opportunity to address your concerns. I have carefully reviewed your application and will relay my findings:

  In your complaint you mentioned that you were not aware that after approval, we would deposit the loan into your cosigners account. Our goal is always to provide a transparent and fair lending experience and we strive to ensure that all aspects of our loan requirements are clearly communicated on our website and throughout the application process.

  We inform our customers that the loan will be deposited into the cosigners account when they first apply with us in the proposed credit contract, when a cosigner enters their bank details, in our FAQs on our website, and when we complete the contract verification phone call with both parties, before the loan is funded. Upon investigation, I cannot agree that you were unaware that the loan would be funded to your co-signer and can see that you were informed multiple times.
  
  We pay the funds to the cosigner to verify their identity and make sure theyre fully aware of the loan and understand their responsibilities before transferring the loan to you. This is an important measure that protects both them, and us, from any fraud being committed. It also gives the co-signer the opportunity to return the funds should they have a last minute change of mind.
  
  You also mentioned that your cosigner felt that our inquiries were irrelevant to the loan application process. As a responsible lender, we need to ensure that both the borrower and cosigner are comfortable with their agreements before proceeding. We discuss the responsibilities for the loan with both parties on the verification calls because both the borrower and cosigner are responsible for the loan and the payments. After reviewing the calls, I was unable to find any questions asked that were not related to the loan agreement.

  Additionally, you stated that your cosigner had a phone call with us on 7/5, and she was told that the loan would be deposited in 48 hours. Based on my careful review of the communications, I can see that we spoke to them on 7/3 and please be assured that your co-signer was not informed of this. During our call, it became apparent that your co-signer no longer met our criteria to co-sign and so as a result, their application was closed and they were informed. However, regrettably I can see that you were not made aware of this and so we can understand where your confusion may have arisen and apologize that this was not clear to you. While we were and still are happy to lend to you, we needed a new co-signer in order for the application to be completed.
  
  I also understand you are concerned that your application is still active in our system, despite requesting for it to be canceled. Please rest assured that this was canceled when you first requested, and I can see that we sent you a confirmation of the cancellation when we replied to your request at the time. When you follow a link to reactivate your application, it shows the same application details whether it is active or canceled, which may have led to your belief that your application is still active. Please be assured that it is not.

  Having carefully reviewed your application, while I cannot agree with the allegations made, I would like to thank you for reaching out and hope that my explanation has better clarified what has happened.

  However, we also recognize that the agents lack of communication when your cosigners application was closed fell below our expected standards, and for that, we apologize. We do believe that the lack of correspondence was unhelpful and therefore we have ensured this has been fed back internally to our team. We appreciate you highlighting this for us so we can improve our service.

  If you have any further questions regarding your application, please let us know. You can reach us at ********************************.

  Sincerely,
  Complaints Team
  Transform Credit Inc.
  
  

  Customer response

  08/15/2024

   
  Complaint: 22069990
  
  Thank you for your response to my complaint. I appreciate your efforts to address the issues I've raised. However, I would like to provide additional context and clarify a few points to ensure a complete understanding.

  
  Firstly, while I recognize that the system might display different information for active and canceled applications, my concern is that if I can log into my account and view my application details, it should be reasonable to assume that I am still within your system, regardless of the application status. This is especially relevant given that I was able to proceed to the next screen and enter my banking information. Moreover, receiving a text message almost immediately after clicking "continue," thanking me for my application and requesting additional information, further added to my concerns.
  Regarding the information about the loan being deposited into the co-signers account, I have reviewed the initial communication and do not find any explicit mention of this detail. If the messages were sent but did not reach me, or if they were not sent at all, this could be a point of concern. I also question whether all customers read the **** on your website thoroughly, as this may not always be the case.

  Additionally, you mentioned that my co-signer was informed during a call on 7/3 that the loan would be deposited in 48 hours. However, based on my co-signers recollection and the timing of the communication, it appears there may be a discrepancy. While obtaining her phone records might not be practical, it is important to address any potential miscommunication.

  Lastly, I do not wish to move forward with the loan.  

  
  I hope that by sharing my experience, you can enhance your processes and communication strategies to better assist future customers, especially those in urgent situations.  

  
  Thank you for your attention to this matter.

  Business response

  08/23/2024

  Dear ********,

  Thank you for your continued correspondence and allowing me to provide additional clarification.

  You mentioned that you are concerned about your application being in our system. However, I believe you misunderstood our statement; the system will display the same information, not different information, whether an application is active or canceled. When you enter your information on our website and agree to be contacted by text, you will receive a confirmation by text and an email that your application was received. Please be advised that we have to retain certain information for compliance and reporting, however, we have already removed any information that is not required by law.

  Additionally, you mentioned that you were still unable to see where we mention that the loan is deposited into the cosigners account at the beginning of the loan application process. This information is sent by email as an attachment and is included in the proposed credit contract  When we first receive an application or an application is amended on our website, we send our borrowers a copy of the proposed credit contract so they can understand the terms and conditions of the loan. 

  For absolute clarity, this is stated in the Truth in Lending disclosures at the beginning of the proposed credit contract, and the statements are as follows, Amount disbursed to your guarantor; $ ********, The above is an estimate based on your first payment being 30 days after your loan was disbursed to your guarantor and your monthly payments being paid exactly a month apart. The disbursement of the loan to the cosigner is also mentioned throughout the document to inform our borrowers of this. Prior to the loan disbursement, we also inform our borrowers and cosigners of this again on the verbal contract calls to ensure that they are aware in the case that they chose not to read the contract in full.

  Furthermore, you believed that we stated that your cosigner was informed that the loan would be deposited in 48 hours. However, we believe that you misunderstood our statement; we stated that your cosigner was not informed of this.

  We apologize if you had any misunderstanding with our previous reply, and although we dispute some of the allegations as explained, your feedback is still important to us and further highlights how we could improve to ensure customers such as yourself have absolute clarity at all times regarding their application.
  
  However, please rest assured that we have resolved your concerns, your information was always secure, and we are confident that prior to any loan disbursement you would have been aware of where the loan would have been sent. As such, we will consider this complaint resolved. If you have any further questions, please let us know. You can reach us at ********************************.

  Sincerely,
  Complaints Team
  Transform Credit Inc.
  

  
  

• Initial Complaint

  07/30/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  07/30/2024, I checked my banking information concerning deposits and withdrawals to find this company had attempted to withdraw $24 from my banking account. They are listed as an online lender, as such, I do not understand why they would need to make a withdrawal from my account. Do not recall giving them permission, to withdraw an amount from my account. I certainly do not recall giving my banking information however I have no other explanation however they have it. I did not authorize this.

  Business response

  08/12/2024

  Dear *******,

  Thank you for reaching out via the BBB. I can see that your complaint was resolved internally and we believe this complaint to be closed. Please check your email for our latest correspondence.

  If there's anything more we can do to assist or clarify, please don't hesitate to reach back out at ******************************** for further support.

  Best regards,
  *******
  Complaints Team
  Transform Credit
  

  
  

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have text messages saying both you need to be over 23 and over 18 to be a co-signer. The website says 18.Dont have a phone number or email or text text line to speak with an agent. You only can talk to ai systems. So I get ****** over on a loan I really need and then you cant talk to ************* it.The ai systems literally copy and paste what is already on the website. You gain no new information talking to the bots

  Business response

  08/13/2024

  Dear ******,

  Thank you for reaching out via the BBB. I can see that your complaint was resolved internally and we believe this complaint to be closed. Please check your email for our latest correspondence.

  If there's anything more we can do to assist or clarify, please don't hesitate to reach back out at ******************************** for further support.

  Best regards,
  *******
  Complaints Team
  Transform Credit
  

  
  

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Every month on the 20th, they have taken a payment from both my partner and I. Stating her payment "failed" yet, the money comes out of her account and mine, simultaneously.

  Business response

  08/06/2024

  Dear *****,

  Thank you for reaching out to us via the Better Business Bureau. I understand that you're concerned we have taken payment from you when ******* is actively paying. I have reviewed and investigated your concerns with my findings detailed below:

  As you know, when you agreed to become co-signer for *******, you agreed to make payment in the instance that ******* failed to make payment or was for some reason, not in a position to make the repayment. At the time of taking out the loan, you provided us with your banking details and provided us permission to take payment, should we ever be required to do so.

  You mentioned in your complaint that payments have been taken from you and Giutana every month, however, having reviewed your case, I am unable to agree that this has taken place. On 7/20, we attempted to collect the payment from *******, but only when it was reversed by their bank on 7/23, did we then proceed to collect the payment from you, as authorized.
  
  We have always attempted to collect the monthly payment first from *******, as promised, but when these payments were unfortunately reversed by their bank, we then had to collect from you in line with your agreement in order to bring the account to good standing.

  The account is currently up to date and as usual, we will attempt to collect payment from ******* again on the regular payment date of the 20th of August. Please encourage ******* to make her payments on time to avoid collection from you and the loan accruing extra, unnecessary interest.  It is in all of our interests to ensure the loan is paid on time and where possible, we always prefer the loan to be managed without the involvement of the co-signer.

  Having reviewed the case, we can see that we have always acted in line with your agreement and therefore, cannot uphold your complaint. However, I hope we have provided you with a better insight as to what has happened, but please do get in touch if we can assist you further.

  Warm Regards,
  *******
  Complaints Team
  Transform Credit Inc.
  

  
  

• Initial Complaint

  07/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Tranform credit *** advertised and contractually agreed to take five dollar payments on a loan which they have withheld.in return for reporting my on time payments to the three credit reporting agencies. The have never reported anything to any credit agency,and have only taken money out of my bank at will. They have costed me two overdrafts after I requested for them to stop taking money out of my account therby hurting my credit score and costing me ***** in overdraft fees and ***** they took out of my account. Furthermore they asked me to get a cosigner and when I did they took money from they're account also causing me a major falling out with my lifelong friend and causing me massive amounts of stress,loss of sleep,high blood pressure. I asked them to cancel my account and refund my money but they continue to steal money from my account.

  Business response

  08/01/2024

  Dear *****,

  Thank you for reaching out via the BBB. I can see that your complaint was resolved internally and we believe this complaint to be closed.

  If there's anything more we can do to assist or clarify, please don't hesitate to reach back out at ******************************** for further support.

  Best regards,
  *******
  Complaints Team
  Transform Credit
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩