37 Customer Reviews
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Review from Joy S
1 star05/31/2024
My charge account has charges from an account I stopped in 2022 with CCLEANER and I am still receiving these charges under a different name Cleverbridge. It is impossible to recover your lost money or cancel your account. Cancel your charge card and have a new one sent. This company is bad news. I do not think this company deserves a star but they will not accept without a star.
Cleverbridge Response
06/03/2024
Hi Joy
Thank you for taking the time to provide us with your feedback. Cleverbridge works with software companies and provides payment and billing services, including the makers of CCleaner. I am sorry for any frustration or inconvenience with your CCleaner subscription.
I was able to locate your order based on your email address and I can see you reached the CCleaner support team who helped you with a refund and cancellation of your subscription on June, 1, 2024.
You should have already received an email with this confirmation. We can confirm no further billing will occur.
Please don't hesitate to reach out to us at Cleverbridge if you have any billing related questions. You can reach our team at: *********************************************
Thank you!
******
Review from Patrick M
1 star04/08/2024
I got up this morning and noticed money taken out of my account for a service, ccleaner, which I have an active account. I did not received an email from ************* but they were mentioned on the response email I got. I looked at my existing ccleaner account which is active and good until May 2025. What the heck is going on here???Cleverbridge Response
04/09/2024
Hi Patrick,
Thank you for your feedback. We apologize for any frustration and we are happy to help you.
I have searched our system and did not see you reached out to our team but do not worry we can still assist you. I was able to locate your subscription to CCleaner Professional in our system. You are correct your subscription is valid until May 2025 as you have recently paid your yearly subscription cost on April 8th. I have reached out to you to your email separately with next steps. Please reply directly so we can resolve any issues.
Have a great day!
Review from michael g
1 star03/13/2024
they were not given permission to bill my credit card for a renewal. They just went ahead and did it. I am waiting to see if i get a refund, I don't even have this company as a virus protection plan on my computer.Cleverbridge Response
04/02/2024
Hi ****,I'm sorry for any confusion but I believe I can explain.I see that you have a yearly subscription to CCleaner Professional Plus that automatically renewed on 25-Mar-24 5:53 PM.We sent you an email confirming your renewal to the address on file, ************************ which had your receipt and order information.We try hard to make sure the renewal process is as clear as possible, so we take several steps to make sure customers know that they have signed up for a recurring subscription.-Its stated in the shopping cart before you place your order.-Theres a reminder shown on the last page of the checkout process, and customers have to confirm that they know theyre purchasing a subscription before they complete their order.-When we send your order confirmation email, it states You are subscribed to a multiple payment product and lets you know when its going to renew.-We give you an option to cancel your automatic renewal in the delivery email we send right after you make your purchase.If you are looking to cancel your subscription, please consult our article to explore our self-service option:How can I cancel my subscription?********************************************************************************************************************************* If you didnt want to renew and would like to request a refund, please contact our team and well be happy to assist you promptly: *************************************************** I hope this clears up any confusion, and thanks for contacting Cleverbridge!Best regards,**** ****************Cleverbridge Response
04/02/2024
Hi ****, I'm sorry for any confusion but I believe I can explain. I see that you have a yearly subscription to CCleaner Professional Plus that automatically renewed on 25-Mar-24 5:53 PM. We sent you an email confirming your renewal to the address on file, ************************ which had your receipt and order information. We try hard to make sure the renewal process is as clear as possible, so we take several steps to make sure customers know that they have signed up for a recurring subscription. -Its stated in the shopping cart before you place your order. -Theres a reminder shown on the last page of the checkout process, and customers have to confirm that they know theyre purchasing a subscription before they complete their order. -When we send your order confirmation email, it states You are subscribed to a multiple payment product and lets you know when its going to renew. -We give you an option to cancel your automatic renewal in the delivery email we send right after you make your purchase. If you are looking to cancel your subscription, please consult our article to explore our self-service option: How can I cancel my subscription? ********************************************************************************************************************************* If you didnt want to renew and would like to request a refund, please contact our team and well be happy to assist you promptly: *************************************************** I hope this clears up any confusion, and thanks for contacting Cleverbridge! Best regards, **** **************** Submitted: 04/02/2024Review from Janet I
1 star03/12/2024
I was billed for a subscription renewal for a product after I submitted a cancellation request via a glitchy link. I reached out to our rep for the software I was trying to cancel and she claimed that I needed to submit a letter to cancel 30 days before the renewal date. So why is there a cancellation link accessible on your website (that clearly doesn't work)? And where was the email notice before the 30 days that you said you would send so I didn't miss that deadline? And here's where things get really shady. I have reached out repeatedly to the rep since this initial conversation where she was going to look into a refund and she has completely ignored me. So I came here a few weeks ago to see if other people have similar issues and there were dozens of similar reviews. In my latest attempt to get a respond from the rep, I shared the link to the reviews and noted that I'm not the only one who is dealing with these shady business practices and now, all the reviews are GONE. Completely wiped clean and a note on their profile to contact them about billing issues instead of leaving a review. I have tried to contact them and they are ignoring me. I demand a refund for a subscription I am not going to use! That's thousands of dollars to purchase literally nothing.Cleverbridge Response
04/16/2024
Dear *****,We sincerely apologize for the inconvenience caused by the unexpected charge for your subscription renewal. We understand the frustration this situation has caused you and we are committed to resolving it promptly.To address your concerns, we have reached out to the manufacturer of the software for their approval to process a refund for your order. Rest assured, we are actively working to obtain their authorization to proceed with the refund.Additionally, we have proactively contacted you via email.Please know that your satisfaction is of the utmost importance to us, and we are dedicated to rectifying this situation to your complete satisfaction.Thank you for your patience and understanding as we work to resolve this matter. Should you have any further questions or concerns, please do not hesitate to reach out to us directly.Sincerely,**** ****************Review from Bill R
1 star03/05/2024
I don't think much of this Cleverbridge outfit. I ordered some software called Avira, it's a AV product. I paid the $65 with my cc and got a receipt shortly thereafter plainly stating that it will renew on January of the next year. Today is March 5th!!!! I want to know what happened to the other two months that apparently aren't included. After waiting a few days with NO response from Avira...or Cleverbridge (they like to just pass the buck) I decided I wanted a refund and to not do any business with this outfit. I think they have no customer service and don't want to talk to me or anyone else. They don't even have a phone number there in *******. Once they have your money, that's it. You're on your own, Sucker! So, if you're reading this before you think you might buy from them, DON'T. You will not be satisfied nor will you ever get any customer service down the road if you need it. So, you've been warned! I lost my $65, don't lose yours! Bill R *******, **Cleverbridge Response
03/07/2024
Hi ****,
Thank you for taking the time to provide us with feedback. We apologize for the issues you experienced with your purchase.
I can confirm that your refund was successfully processed yesterday, March 07, 2024. You should have received a separate email from our system containing your official credit note. If you don't see it, please check your spam or junk folder.
Just so you know, everything is taken care of on our end, but it can take up to five to seven business days to get the money back in your account.
Support:
To ensure you receive quick and efficient support, all product and order related questions are now handled by the expertsthe dedicated support team at AVIRA directly. Every ticket opened will automatically be forwarded to their team. However, you have the option to reopen the ticket and submit it to us at Cleverbridge, as you did yesterday.
You can contact Avira here:
**********************************
Scroll down the page to "Contact Avira".
Click on "Contact us here," log into your account, and choose your preferred contact method (phone or email). If you've lost or forgotten your password, you can reset it there.
You can also call them at these numbers:
*******/*******/***********:
00800 4422 4466 (Toll-free, working hours: Monday to Friday 9 am 4 pm CET, only available for DACH landlines - no mobile devices)
Other countries:
00800 3355 3366 (Toll-free, working hours: Monday to Friday 9 am 11 pm CET)
You can easily deactivate the automatic license renewal for your subscription by logging into your Avira account through the link below:
**********************************
You can find instructions on how to deactivate your subscription there
**********************************/articles/360000924057-How-do-I-disable-or-enable-Automatic-Subscription-Renewal-of-my-Avira-product-?utm_medium=KB&utm_source=CS
Please let us know if theres anything else we can do for you, and thanks for contacting Cleverbridge!
Best regards,
*********;
Review from Wayne T
1 star02/14/2024
I'm only giving 1 star because I can't give you a 0. After 3 days of attempting to install winzip pro suite, and several interactions with the so-called tech support team, I've given up. This is one of the WORST technical support and customer support experiences I've ever had... no, on second thought, it is the WORST. The tech support team is located somewhere in Europe/Asia? They work normal hours for their time zone, so, the problem you report today in *** will not get a response until the next day. It is IMPOSSIBLE to actually "talk" to a human and if your problem falls outside of the canned solutions, they cut and paste into their "chat" you are stuck with it. Now, I'm trying to get a refund on the original order and a duplicate order placed because of faulty information given to me by tech support. I have entered 2 refund requests on 2 different pages and each time it sends me to another page. "We cannot process your refund online, contact Customer Support".. and the cycle begins again. Either these people are VERY VERY STUPID, or VERY VERY SLICK on scamming customers. Or, maybe I'm the stupid one for trusting them?Cleverbridge Response
02/16/2024
Dear *****,
We sincerely apologize for the inconvenience you experienced with WinZips technical support team. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.
Upon further investigation, I was able to locate two orders from February 12, ****, associated with your email address: #********* and #*********, both for WinZip Pro Suite.
In light of the challenges you faced, we would like to offer you a full refund for both orders.
Please confirm if you would like us to proceed with the refunds for both orders. Your satisfaction is our top priority, and we are committed to resolving this issue to your utmost satisfaction.
Once again, we apologize for any inconvenience caused and thank you for your patience and understanding.
Looking forward to hearing from you soon.
Warm regards,*********;
Customer Service Manager
Review from Alfredo A
1 star01/20/2024
wow you support of scam fake "apple IOS" under Malwarebytes also BOTHER ME OF TEXT OVER 236 NOT COOL!! please talk to Cleverbridge on phone on face to face....DONT BE TRUST WITH SCAM ALSO you are broke of law!!Cleverbridge Response
01/22/2024
Dear ****,
We appreciate your message.
We regret any inconvenience you may have experienced and assure you that we are here to help resolve this issue. We could not locate any order for Malwarebytes with your details.
To provide you with the ***************, could you please share the details of your order? You can reach out to our support team with your reference number by clicking on the following link:
*********************************************.
Thank you for your cooperation, and we anticipate assisting you promptly.
Best regards,
****
Customer Service Manager
Review from Mukundagiri S
1 star01/04/2024
Product WINSIP *** is super expensive and includes unnecessary features I do not need or ask for. Denies download of the product after a short time even after payment. automatically charges my credit card. unable or impossible to contact the company. Just about impossible to contact the service persons. I an trying to cancel out of a $110.00 bill charged to my **** but it is moving hard - very hard.Cleverbridge Response
01/11/2024
Hello ***********,I'm pleased to inform you that your refund has been successfully processed today, January 11, ****. An official credit note will be sent to you in a separate email from our system. If you don't receive it within the next few hours, please check your spam or junk folder.Rest assured, everything has been sorted on our end, but it may take up to five to seven business days for the refunded amount to reflect in your account.Furthermore, your subscription has been canceled, eliminating any concerns about future charges.For any additional assistance, both now and in the future, please feel free to reach out to our team directly at:***************************************************** there's anything else we can do for you, please let us know. Thank you for choosing Cleverbridge!Best regards,**** **************** ManagerReview from Cambry M
1 star12/22/2023
Tried CCleaner Pro for maybe a day under the free trial. Before the full trial was over, I was charged. It is Christmas time and I am a single mother trying to make it through. I need a refund ASAP!!!!Cleverbridge Response
01/11/2024
Dear ******,I'm delighted to inform you that your refund was successfully processed on December 23, 2023. A separate email from our system containing your credit note was sent to you on the day of the refund. , Additionally, your subscription has been canceled, ensuring you won't incur any further charges.Should you require any further assistance now or in the future, please don't hesitate to contact our team directly at:*************************************************** Best regards,**** **************** ManagerReview from Joseph E
1 star12/04/2023
I have been trying to cancel Parallels. There is no direct telephone link. All of the "help" items are "online." However, the process is cumbersome and confusing. The link to cancel says that the cancellation is on the email--it is not. Do not buy Cleverbridge products. You can't cancel them. You cannot call. Email is useless. The help online is useless.Cleverbridge Response
12/06/2023
Hi ******,
I am sorry for any frustration. I have reached out to you via email that you will receive shortly confirming that your Parallels purchase is not subscription based. This means you have a one time payment and no future billing will occur. This is the reason for no cancellation option on your email.
If you have any questions feel free to respond to the email sent today. Have a great day!
Best,
******
Customer Review Rating
Average of 37 Customer Reviews
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