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Find a Location

Cleverbridge has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCleverbridge

    Ecommerce
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.11/5stars

    Average of 37 Customer Reviews

    Customer Complaints

    89 complaints closed in last 3 years

    48 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/10/2023

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Cleverbridge provides ecommerce and subscription management solutions that digital goods and services company need in order to sell their products online. Our digital sales solutions for B2B & B2C range from end-to-end eCommerce enabling you to process transactions and automate low-complexity renewals without human intervention to enabling automation to take care of repetitive administrational tasks, retention marketing, global compliance and taxation and partner-management.

    Business Details

    Location of This Business
    350 N Clark St STE 700, Chicago, IL 60654-4782
    BBB File Opened:
    2/22/2008
    Years in Business:
    17
    Business Started:
    1/5/2007
    Business Incorporated:
    1/5/2007
    Accredited Since:
    3/10/2023
    Type of Entity:
    Corporation
    Number of Employees:
    252
    Alternate Business Name
    • Cleverbridge, Inc.
    Related Businesses
    • For more information, please visit www.cleverbridge.com.
    Hours of Operation

    Primary

    M:
    8:00 AM - 8:00 PM
    T:
    8:00 AM - 8:00 PM
    W:
    8:00 AM - 8:00 PM
    Th:
    8:00 AM - 8:00 PM
    F:
    8:00 AM - 8:00 PM
    Sa:
    9:00 AM - 4:00 PM
    Su:
    10:00 AM - 3:00 PM
    Business Management
    • Ms. Wendi Sturgis, CEO
    • Ms. Lauren Schwartz, Secretary
    Contact Information

    Principal

    • Ms. Wendi Sturgis, CEO
    • Ms. Lauren Schwartz, Secretary

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    89 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/30/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    This company has auto deducted 3 payments in the past 4 months from my PAYPAL account totaling $207.52 that i never agreed to or let along talked to anyone. When I call the number provided, i get a message about checking my email when i have nothing in my email regarding these transactions. On March 13th 2024 in the amount of $85.15 On April 22nd 2024 in the amount of $69.17 On June 4th 2024 in the amount of $53.20 You would think they would have better record keeping of what they are charging someone. Seems like a scam to me.
    Read More

    Customer Reviews

    37 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joy S

    1 star

    05/31/2024

    My charge account has charges from an account I stopped in 2022 with CCLEANER and I am still receiving these charges under a different name Cleverbridge. It is impossible to recover your lost money or cancel your account. Cancel your charge card and have a new one sent. This company is bad news. I do not think this company deserves a star but they will not accept without a star.

    Cleverbridge Response

    06/03/2024

    Hi Joy

    Thank you for taking the time to provide us with your feedback. Cleverbridge works with software companies and provides payment and billing services, including the makers of CCleaner. I am sorry for any frustration or inconvenience with your CCleaner subscription.

    I was able to locate your order based on your email address and I can see you reached the CCleaner support team who helped you with a refund and cancellation of your subscription on June, 1, 2024. 

    You should have already received an email with this confirmation. We can confirm no further billing will occur. 

    Please don't hesitate to reach out to us at Cleverbridge if you have any billing related questions. You can reach our team at:  *********************************************

    Thank you! 

    ******

    Local BBB

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