Reviews

This profile includes reviews for Newark, an Avnet Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Newark, an Avnet Company

  300 S Riverside Plaza # 2200 Chicago, IL 60606

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  Newark, an Avnet Company

  PO Box 94151 Palatine, IL 60094-4151

Review Details

• Review fromHongyi L

  Date: 02/08/2024

  1 star
  Order an impact driver from this site checked order status with customer service almost daily for near HALF A MONTH, not receive anything. they cancel my order and let me waited half a month for nothing. IF YOU WANT TO WASTE YOUR TIME AND MONEY PLEASE DEAL WITH CONFIDENT!Order place time:Fri, Jan 26, 2:34PM (shows 1 instock | Order before 8pm EST Standard Shipping | Same day shipping)Mon, Jan 29, 8:54AM Email me : Your Newark Order **** is on hold | Credit Card Issues needs verification Mon, Jan 29, 12:06PM Email me: Hello,This order has been released for shipping.Thank You,In the mean time I checked in with their customer service for order status and always ask me to wait for 24-48hours / wait for next week etc.Wed, Feb 7, 3:17PM We regret to inform you that as per vendor part# **AJ8001 is discontinued hence, order#**** has been cancelled. We apologize for inconvenience caused.We apologies this parts is discontinued and vendor provided a substitute part Mfg# ****-22R. I would suggest all contractor / business owner / company DO NOT PURCHASE ANYTHING FROM THEM. They waste customer's time and disrespectful at their finest.

• Review fromJohn W

  Date: 01/17/2024

  1 star
  It seems Newark cannot provide sales technical support after 3:00 PM Pacific on a weekday.

• Review fromShahab B

  Date: 09/07/2023

  1 star
  I recently had an unfortunate experience with this company. Upon receiving my delivery, I noticed that items were missing from the box. When I contacted customer service, I was met with a lack of understanding and was not provided a satisfactory resolution. Additionally, there were inconsistencies in the information provided by different representatives. After 10 days, the resisted to ship the missing items. DO NOT BUY from them if you value your money.I would urge potential customers to exercise caution when dealing with this company, and ensure that all items are accounted for upon delivery. I had hoped for a better experience, but this situation has left me disappointed and wary of using their services in the future.

• Review fromLi W

  Date: 08/08/2023

  1 star

  Li W

  Date: 08/08/2023

  Placed an order on Friday before 9pm EST for a small part that was in stock, paid nearly $60 for 2nd day air shipping. I am expecting it to be delivered on Monday or Tuesday the latest. As of mid night Tuesday, the order had not been shipped.

  Newark, an Avnet Company

  Date: 08/08/2023

  Hi, would be happy to look into what happened with your order but I do not find an order for anyone under the email address of ****************** Can you please help with an order confirmation # or Purchase Order # ?

• Review fromDanny B

  Date: 05/12/2023

  1 star
  I placed an order with this company 12 days ago for parts that were shown to be in stock on their website. 12 days later still waiting for the parts to ship. I have contacted their customer service in ***** and was assured that the whole order would ship that day. That was 3 days ago. Tried to cancell one of the line items in order to expedite. **************** stated that they would try but could not promise to cancell the line item that was holding up the order. Newark Electronics used to be better. Their customer service is a joke. I have ordered the parts that I need from their competitor. Sick of dealing with these JOKERS.

• Review fromLarry R

  Date: 02/27/2023

  1 star
  I ordered 2 15 inch subwoffers and a 10 inch loose pyramid .I know pyramid is a low quality and that should have been my clue.I order 2 15 inch boxed subwoffers and the second row on the website says comes with corner protectors and the paper that came with them shows their whole line it comes with corner protectors.1st email they as in their customer support says nope they do not .I thought they are mistaken so I snapped a picture of their website .I received the same generic response .so I asked why they will.not honor their website and again I get the same generic reply .so I phoned and contacted customer support. I got passed through their people and then got in touch with tech support and they said the exact same thing .I need to contact out wearhouse .I was adamant and very mad that rhe same thing was happening. I demanded to be told why and **** the person on the phone straight up said nope not going to do it. So passing me to their wearhouse was just to get off the call as they had no intention to do the right thing .His exact reply was its a glitch on our website and the documentation that came with it .I then said and explained how my familly is involved with serious media Outlets and I will pass al information to.them as in I feel scammed .so I will take that route for about ***** dollars shipping included but most likley less part that they will not honor.I will see them on the news now .Anyone who buys from this company be aware.

• Review fromJohn C

  Date: 02/21/2023

  1 star

  John C

  Date: 02/21/2023

  I haven't received my order in 8 months. Meanwhile I was easily able to get the same product from Amazon, so I can't imagine it's a supply chain issue. I'm very curious whether my order will ever be honored or I'm going to be ignored forever. I tried to submit a review of the vendor and had to fight with the system just to leave feedback! Newark made me disable my adblocker to leave a review, then asked me to confirm my review via e-mail, THEN when I tried to confirm my review, they directed me to a webpage that came up as inaccessible. Newark seems like a scam company. I mean, why obfuscate so much if you are legitimate?

  Newark, an Avnet Company

  Date: 02/23/2023

  All customer feedback bad or good is important and provide us an opportunity to make improvement when needed or confirm what were doing is a value to the customer. Its never our intention to block or limit a customer from raising a concern about our website, organization or the products we offer. Feedback of any kind helps us help the individual customer, as well as any customer in the future that *** have a similar concern. We strive to make the customers online experience, at any interaction point, as easy as possible and feedback is one of the many tools we use to tray and reach that goal. The purpose for requesting a review confirmation via email is to validate we have an active way to contact the customer. Having a way to contact the customer allows us an opportunity to follow-up if the customer requests us to do so. As mentioned customer feedback is a way for us to understand the customer concerns about the products we offer, and also helps us make the online experience as easy as we can for our customers. Please note, the review option is only one way we receive customer feedback. We offer live online chat, provide a **************** request option as well as offering direct email address to sales and our technical support team. All presented to customer on the website ********************************************************* at Newark Stock # **AJ4884 on Order # ******, the manufacturer is unable to provide us with a lead-time on this part. As components to build the part become available they build and ship the part but the timing is unpredictable. I agree some are on Amazon and **** but I can't tell how long they have had them or how long they waited to get them and resell them. Your order is still on backorder at this time. If you would like to cancel your order please contact our customer service team to do so. By phone ************ or via email ******************************************

• Review fromSteven B

  Date: 02/08/2023

  1 star

  Steven B

  Date: 02/08/2023

  Scam. After I placed credit card order I received this email: “Please respond with the following information: The phone number you have on file with your bank The bill-to address that is on file with your bank A member of the Credit Card team will contact your bank directly to resolve this issue in a timley manner.”

  Newark, an Avnet Company

  Date: 02/27/2023

  Thank you for your feedback! We have made some changes to the rules that are followed regarding when to hold an order up for verification. Those updates would have prevented your order from being held up.I do see that your order was released and has shipped.

• Review fromAndrey G

  Date: 12/25/2022

  1 star

  Andrey G

  Date: 12/25/2022

  This is despicable Company. I believe they should not be allowed to conduct business they way they are.What supposed to be ordering single item, large enclosure (qty: 4) and receiving it in 2 4 days as stated on their website turned into 3 weeks process during which numerous errors were made; entries I typed myself on their website mysteriously changed to something unrelated; due to this error initial order was cancelled; after delays defected product was received and I did not raise it with them yet I see strong indication the product was shipped defected. All this resulted in repeated delays. The staff is polite and accommodating yet they do not mean what they say. I was told yes email confirming your order will be sent to you in 1/2 hr and this did not happen; you will receive it in 2 days this did not happen; we ship it to you from our US warehouse direct this did not happen, instead they shipped it ground to their warehouse with big delay overall. And it was going on and on and on...I am materially at loss as a result of this operation.Needless to say: no interest in using their services ever again.

  Newark, an Avnet Company

  Date: 01/10/2023

  Thank you for sharing your experience so we could look into the challenges we caused you and improve the experience we provide to our customers. I reviewed your interactions and noted areas for improvement for the managers to review and address. One of the managers has also been attempting to reach you via phone to ensure your issue is now resolved, in that you have your parts and appropriate credits. My apologies for all the delays you faced and the experience you had with us on this order.

• Review fromJim W

  Date: 10/04/2022

  1 star

  Jim W

  Date: 10/04/2022

  Placed an online order with them and paid with credit card. Was emailed that they need additional credit card info like the "800" phone number on the back, the phone number for the bank, and the bill-to address. Well, no reputable company needs these phone numbers, and the billing address was included in the original order. They cancelled my order, thank goodness. I happily informed them that I will NEVER deal with them again.

  Newark, an Avnet Company

  Date: 10/17/2022

  This order was for 5 raspberry pis which has a been a frequent fraud order for us over the years (both SKU and quantity). Our algorithm also identified it as the first order with this card, Contact ID and ship to address which are additional red flags. The order was cancelled after we sent 3 emails and didnt receive a response. This all in an effort to prevent fraudulent use of customers credit cards with us.