Energy Service Company
Exelon CorporationThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Energy Service Company.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/11/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
BGE, part of Exelon, charged me the highest bill Ive ever received ($300) during a month when the property was vacant and the heat was only at 60 degrees. Your company drastically increased rates for customers without warning.Initial Complaint
10/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I notice that there was 2 charges on my credit card statement and my fathers that said it was from Exelon Corp. I looked at the account history and payment history on the companies portal and noticed that the two charges were not listed under any of the tabs. On 10/8/2024, I reached out to the customer services center and was told by a *** named ******* to email the credit card/bank statements to the revenue recovery department. Once I got copies of the account information and the credit card statements I sent them to the email address: ************************************************** on 10/16, and I have not heard from anyone regarding the debits from my credit card.Business response
11/13/2024
This complaint was filed for ***, but really pertains to **** sister company *************** ************** has reached out to Ms. ***** ****** on several occasions to discuss her concerns regarding two separate withdraws of funds from her account as well as her father's account. The charges were both listed from the vendor ID of SPI***************************** on her account was for $664.83 on 6/10/24 with card ending in 0339 and vendor ID of SPI********************* DE- 0409 with a payment of $663.95 on 6/6/24 with card ending in 0409 on her father's card.
She provided snippets of the credit card charges, however the full statement is needed to complete the investigation by the credit department. We spoke to ********* again on 11/04/24 and she advised she is gathering the credit card statement. To date, we have not received the requested documents.Initial Complaint
09/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am writing to formally address my ongoing issues accessing my online ******** Power accounts, which have persisted since January 2024. Despite numerous attempts to resolve this matter, I have been unable to gain access and have not received hard copy bills. I have multiple accounts with Pepco and *************** with my ***** account now closed. The online access problem began in January 2024, with no resolution despite repeated follow-ups. It should be noted that my ************** and Pepco accounts are linked together in the online system. I spent over three hours on the phone with Delmarva during January 2024. On February 9, 2024, I was assured that the system issues were being addressed, yet access remains unresolved. After filing a complaint with a state agency in February 2024, ***** sent a letter to the agency claiming the issue was resolved. However, I continued to work with their representative until June 2024, including multiple attempts to reset my account.I am not receiving any hard copy bills from ************** but continue to receive emails regarding payment due dates. This situation is unreasonable, as I cannot pay for services without receiving proper billing information.Initial Complaint
08/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Contacted peco an exelon company about my bill for several months about payment I had not been credited for. The people who work for them are not knowledgeable and unhelpful. Finally after I was tired of waiting for the bill to be corrected I called asked to speak to a supervisor after being on the phone with her for about an hour I was finally able to convince her that my bill should not be pass due because they received a payment from me ever month. Finally she says your payment was credited to another account told me I would receive a new bill showing the misdirected payment being credited to me. Never received a corrected bill, then they didn't send out any bill for the month of August, today I received a bill end of August that's due beginning of September for 2 months with a late charge on it. They have been charging me a late fee for months because they credited my payment to someone else and sending me shut off letters. Company is missed managed and need to do a better job training its employees, and following up with customersInitial Complaint
08/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
**********************, an Exelon Corporation company supplies my electricity. My home was forced to upgrade to a digital electric meter this past year. Since the upgrade, our electric bill has more than doubled. We have made several unsuccessful attempts to contact Atlantic City Electric to receive assistance with understanding the new meter, and further details into the cost increases.Business response
08/19/2024
Thank you for contacting Exelon Corp., however we are a corporate umbrella company, and your questions would best be addressed by reaching out directly to Atlantic City Electric. Please reach out to the following:
Customer Service: **************
Representatives are available 7 a.m. to 7 p.m., Monday through Friday.
English TTY: ************
Spanish TTY: ************
Experience shorter wait times from Tuesday to Thursday between 11:00 a.m. and 4:00 p.m.
Longer wait times can be expected on Mondays, Friday, the first business day of the month, and the first business day after a holiday.Thank you.
Initial Complaint
05/18/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
My information was given to an unknown person without my consent.Business response
05/20/2024
Good afternoon,
In order to better assist you we will need additional more detailed information to address this concern. Are you aware of which employee disclosed your information and can you provide any additional details that you believe would be helpful.
Initial Complaint
05/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Wednesday April 24th is when my front yard was digged and destroyed by Atlantic city electric an exelon company.They destroyed my side walk and front yard without asking for any permission and prior notice.It has been 10 days but they have not sent another crew to fix the sidewalk and the front yard.Business response
05/17/2024
Thank you for submitting your concerns. Please allow us time to review with the appropriate personnel to address this concern.Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I provided all information needed to sell stocks owned by my parents so it would go into an estate acct. I filled out everything with a representative on the phone. I provided originals of all needed documents. I was sent a letter saying something was missing...the rep was ON THE ***** WITH ME FILLING OUT EVERYTHING. **** and got the medallion stamp and all just to be told I have to do it all over again and they MIGHT be able to give me my originals back. This is absolutely ridiculous. All that needs to be done is sell the shares and send a check for the amount to my mothers estate. Exelon and Constellation stock or shareowner services should be ashamed of the extremely poor customer service they have. Multiple phone calls and trips getting all of the paperwork ready and sent just to be told to do it all over again. Definitely would not recommend going through ********** Services for anything ever if it can be avoided. Long hold times and rude reps that don't do their jobs correctly.Business response
05/08/2024
Thank you for reaching out to Exelon through the Better Business Bureau. Please note, we are unable to address your concerns without additional more detailed information that would allow us to review correspondence and telephone calls. We have escalated your concerns to the appropriate personnel,and someone will be reaching out to you via the e-mail you have provided to gather additional details and work towards an appropriate resolution.Initial Complaint
02/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Issue is being escalated to Exelon Corp per negligence by the management of its subsidiary Pepco. Pepco has not reached out to me, and their response to the regulatory complaint already filed with the ******************** ************************* is due soon by Tuesday, February 6, ****. Pepco has exceeded their promised timelines for communicating about and issuing the electronic refund of overpayment to the account due to their double-billing me $178.08 for my utility. They have been contacted via phone and multiple emails. PEPCO account number: ***********. Another bill has generated since then. $178.08 is owed as a **credit back to the charged checking account** **promptly** so that the subsequent bill can be paid in full via **credit card** **on time**.Initial Complaint
10/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Made multiple attempts over the last few months since purchasing our home to have electric bill corrected. We purchased the home May 11th, 2023, and only moved in September 16th 2023. During the months in between, we did not occupy the home, did not have any major appliances running, and were only in the home on Saturdays to do repairs and painting. We started receiving unusually high bills that were only estimated- no actual readings. Each time we called the representative said they would put an order in for someone to come and do an actual reading of the meter, but they continued to estimate and to date no one has come out to do an actual reading. Although we continue to call, the issue remains unresolved, and we continue to get the same response each time. The company provided us with dates of supposedly when someone came out to read the meter, but given we have cameras around our home, it has proven otherwise AND readings continued to be estimated. Today, we again received a bill that was unusually high with multiple adjustments, and still only estimated readings. We have even sent a picture of the meter to the company to attempt to have this resolved, but STILL no resolution.Business response
10/23/2023
We have attempted to contact ***************************** regarding the high bill concerns and left a voicemail on 10/23/23.
The total balance on the account is currently $499.53.
*********** is questioning the revised September 2023 bill for the period of July 18, 2023,to September 16, 2023. The recorded usage of **** kWh used was invoiced with for total cost of $627.59.
The meter readings were estimated from the start of service on 5/23/23 until the SEN meter NXA166444572 was installed, per the bill on 7/28/23.
There are some discrepancies in the meter readings, the date of the removed meter 99F105721044 and the installation date of the SEN meter NXA166444572.
We have forwarded the customers account to the subject matter in ACE ****************** to review.
We will follow up with ************ once our investigation has been completed to discuss our findings.
************ has been provided with direct contact information for any additional questions and/or concerns.
Thank you for allowing the opportunity to respond.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
17 total complaints in the last 3 years.
8 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.