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ComplaintsforHSBC Finance Corp.
Additional Complaint Information
The Chicago BBB will continue to process all complaints (other than the aforementioned) against HSBC Finance Corporation and their affiliated dba companies.
Effective May 1, 2012, Capital One acquired HSBC's domestic credit card portfolio. This includes accounts from Orchard Bank, Household Bank, Direct Merchants and several other retail brands.
For more information or if you have questions, visit the Capital One web site at www.capitalone.com
Customer issues concerning HSBC Credit Card complaints will go to Capital One, which is processed by the Better Business Bureau in Richmond, VA where the company's operations are located.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had signed up for a bank account with **** during a promotion run (if I receive $5,000 or more in direct deposits within the first 3 months of account opening then I get $400 bonus deposited in my account) and had intended to receive the bonus by applying my direct deposit payments into my account. I had done well over $10,000 in the first 3 months of opening my account though **** never applied the bonus to my account. **** customer support kept giving me different excuses as to why I didn't receive it first by telling me that I have to do $5,000 per month then some time after I contacted them again about it and they had the audacity to tell me that the bonus program starts after 2 months of having an account. Whatever I proved to **** that I should have gotten my bonus, **** did not care one bit and would manage to muster up another untrue excuse. I gave up trying to reach a supervisor or any of their superiors because they would disregard helping me and wasted hours of my time.Business response
07/30/2021
Theconcerns have been received and the **** case reference number is 1239178.
Wewill review the points raised and follow-up directly with the consumer. If theconsumer has any questions or concerns about the complaint, they may contact **** ******** from our officedirectly at:
****Bank ***, National Association
CustomerRelations (C88A)
POBox 3448
****************
Tel:************ or ************
Fax:************
***********************************
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Customer Complaints Summary
111 total complaints in the last 3 years.
16 complaints closed in the last 12 months.