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Business Profile

Food and Beverage Services

The Safe + Fair Food Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food and Beverage Services.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order mid July for several bags of their popcorn. Paid for it in full and still have not received my product. I have contacted them (via email-their ONLY method) and I have received nothing more than an automated response saying they will respond to me within 24 hours. Two months later, still no response and no product has delivered!

  • Initial Complaint

    Date:08/23/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 5/16/24 for 2 items totaling $65.25 and only received one of the items (price for item was $40.00). I did not receive the other (price was $32.50). I have emailed them multiple times requesting the product initially and then have multiple failed attempts just a refund. I have also reached out to them on Instagram multiple times and it appears my comments get deleted with no response.

  • Initial Complaint

    Date:08/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 22nd, 2024 I made a purchase through their website for 2 Boxes Remys Cinnamon Grahams 25ct totaling $80.00 (Order #: ******) and paid in full. I received an email immediately notifying me that they will send shipment details once it has been shipped. A week later, July 28th, I had still not received any new details so I sent another email. I got a response from them July 30th with the same message stating they will go ahead and fulfill order and send me details. That was the last time I heard from them. To date, I have sent 2 additional emails, but still no action or response from them. They do not have a customer service phone number, so email was my only mode of communication. This is a month later and I would like to for them to either please deliver the order (which will be great) or issue a refund back to the original payment method. Thank you for your help.

  • Initial Complaint

    Date:08/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 07/04/24 for 8 items. On 07/13/24, I received an email saying some of my items were being shipped (6 of the 8 items). The 6 items were delivered on 07/17/24. I waited for a few extra days to see if the remaining items would show up. Finally, on 07/28/24 I reached out to the customer service email stating I had not received my 2 items and asked for a refund for those items. On 07/30/24, the customer service agent said I would receive a confirmation email of the refund. I never did. I emailed again on 8/09/24 and 08/14/24 with no response either time. There is no phone number to call to get this resolved.

  • Initial Complaint

    Date:06/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase safe and fair strawberry shortcake granola. Found a slivers of glass in the product. Have the glass and the package. Contacted the company three separate times and received only Auto responses. I am concerned this is a packaging problem and maybe an indication of further contamination

  • Initial Complaint

    Date:04/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order #****** on 2/29/24 received on 3/4/24 was missing item ****** Birthday Cake Drizzled Popcorn Case (bulk order). I emailed *********************** several times between 3/4/24 and 4/18/24 and received nothing more than an automated response. I mailed by post office about the issue and it was returned to sender. I would like either the missing item or a credit for the item not received.

  • Initial Complaint

    Date:02/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 10 bags of granola from this company on Tuesday, February 20. I chose an option available to pay that they offered which was called Shop Pay. After I selected shop pay, if processed and approved my payment for a card that was already on file. For whatever reason, it had my daughters address, which was out of state in Virginia, I live in ********. There is no way to see the shipping location until after the order was already processed, so of course, I noticed it immediately after the order was placed. I could not see it before the order was placed and dont know why her address was in there. I immediately reached out for options to contact Safe and Fair. Unfortunately, there was no phone number available which is terrible. They said to contact them via email, which I did within 10 minutes of placing the order to get the order changed. I was not originally looking to cancel the order just change its destination. They say they usually respond within 24 hours but I have emailed them three days in a row and have received no response. I would like this resolved because this is the worst customer service Ive ever received and I have ordered hundreds of dollars of product from them through the last year or so. I am a loyal customer.. It was an easy fix originally just changing the address but now that package is being delivered 1000 miles away. I need resolution on this as I dont have the money right now to get the package re-delivered from Virginia to ********. Thank you

The Safe + Fair Food Company is NOT a BBB Accredited Business.

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