Reviews
This profile includes reviews for Kraft Heinz's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 5 Customer Reviews
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Review fromShirley C
Date: 04/20/2024
1 starShirley C
Date: 04/20/2024
Contact form requires you to sign up for a distribution list to ask a question. If you choose not to sign up, the form wont submit.Thats how much they care about interacting with customers.
Kraft Heinz
Date: 04/24/2024
Hi *******,Im sorry about the problem that you experienced when trying to ask your question.We are anxious to respond to your question. Please call us at ************ so that we can research your concern and provide you with an appropriate respond. You may also reach out to us directly at *************************************************************** When contacting us, please refer to the reference number ********.Review fromMarsha J
Date: 01/27/2024
2 starsMarsha J
Date: 01/27/2024
Outdated seasoning packets in your Velveeta Skillet meals, Ultimate Cheeseburger Mac. The seasoning packets outdated in September 2023 but the box date shows August ****. Packets were very hard which is why I looked at the date and compared it to the box. Please keep in mind we prepare these meals for our families, you wouldn't want to eat anything outdated would you? Your products are great, just be careful when your staff box the product to be shipped to the stores. I have pictures but not sure if I can send them with this review.Kraft Heinz
Date: 01/29/2024
Thank you for sharing your important concern to us. The quality of our products is very important to us. As a result, we would like to research this concern. Please call us at ************ so that we can get additional information to assist in our investigation. Thank you for your anticipated cooperation. Kraft Heinz Consumer Relations.Review fromPattiann L
Date: 01/24/2024
1 starPattiann L
Date: 01/24/2024
I purchase a package of 2 Kraft Real Mayonnaise at ***'s a few months ago. Upon opening one jar, it smelled and tasted rancid. I then purchased a jar at a grocery store and it was okay. I purchase another jar at the same store and when I opened it the smell was rancid again.I do believe this product should be recalled as it could be dangerous if eaten.I tried to contact Kraft Heinz to no avail.************Kraft Heinz
Date: 01/25/2024
Hi *****,
Thank you very much for reaching out to us regarding your concern. We are sorry to hear that there were problems with your purchase. We would like to engage our Quality Team to research the concern.
Please call us at ************ so that additional details can be secured.
Thank you,
Kraft Heinz Consumer RelationsReview fromDale j
Date: 08/26/2023
1 starDale j
Date: 08/26/2023
I tried to tell that ******************* ***** was nothing like it used to be. the quality varied from package to package but it directed me to a paid website which i just wanted them to know the quaiilty was very inconsistant between packages. they directed me ton a website that cost money which is compeletly wrong and i will not buy they s--- anymoreKraft Heinz
Date: 08/29/2023
Hi ****,Thanks for your comments.
We would like to follow up with you regarding your concern.Please call us at ************. We look forward to speaking with you.
Kraft Consumer RelationsReview fromharold e
Date: 08/17/2022
1 starFirst time purchase, I was really looking forward to tasting it. But I was very disappointed. It was not even close to ******* flavor. It tasted just like hidden valley ranch dressing, only very salty. I did check and Heinz Kraft does make hidden valley ranch dressing. I checked the flavor packet, it did say *******. I thought they had mixed up the flavor packets. could not easily send pic, but you got info. flavor packet 10G *******, **** xdm 3, kraft mac and cheese creamy ******* ***** *****, march 1 2023 use by, SS25 11:45. kraft heinz complaint site will not allow complaint to be submitted. The bigger issue would be lack of feedback to the company if a food safety issue is happening and they do not know about. There could be multi wild cherry capri recalls needed but unknown.
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