Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Net Retailers, LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileNet Retailers, LLC

            Furniture Stores
            BBB accredited business

            Contact Information

            980 N Michigan Ave Ste 1325

            Chicago, IL 60611-4531

            Visit Website
            (888) 862-1777

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            2.54/5

            Average of 41 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            74 complaints closed in last 3 years

            20 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/1/2009

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Net Retailers, Inc., is an online retailer of mid- to high-end home & outdoor furnishings and decor. We carry over 300 top brands, catering to both the residential and commercial sectors of interior and exterior design. We ship our wide selection of luxury furnishings to locations throughout the United States and Canada.

            Business Details

            Location of This Business
            980 N Michigan Ave Ste 1325, Chicago, IL 60611-4531
            BBB File Opened:
            11/23/2009
            Years in Business:
            15
            Business Started:
            10/1/2008
            Business Started Locally:
            10/1/2008
            Date of New Ownership:
            1/26/2023
            Business Incorporated:
            8/7/2009
            Accredited Since:
            12/1/2009
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • CommercialOutdoor
            • LuxeDecor
            • PatioLiving
            • PatioContract
            • TopModern
            Business Management
            • Yury Rachitsky, President/Owner
            • Ms. Amanda Balmes, Customer Service Manager
            Contact Information

            Principal

            • Ms. Amanda Balmes, Customer Service Manager

            Customer Contact

            • Ms. Amanda Balmes, Customer Service Manager
            Additional Contact Information

            Fax Numbers

            • (847) 919-4390
              Primary Fax

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            74 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/21/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            $9250.00 order patio furniture on May 21 2024. Order confirmed #1 "ships 1-7 business days" but changed to July 29--two and half months away #2 "Delivery to room of choice" but changed to curbside.No notice to customer, no change order--seems to hope no one will notice their benefit.Prices are volatile, changing conditions for sale %. Do not trust LuxeDecor to actually deliver, or begin delivery before or unknown date after 29 July. Desire warn other unsuspecting customers that ********************** do not keep contract agreements. Would not have placed order if notified that same week delivery changed to >2.5months late.Confronted company about slight of hand changing delivery mode to cheaper, but cannot do anything about delivery time--which is unreliable like everything else. THIS IS NOT A TRUTHFUL COMPANY TO DELIVER GOODS AS PURCHASED. I do not want to cancel because waiting past due already.
            Read More
            Read 73 More Complaints

            Customer Reviews

            41 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ryan G

            07/15/2024

            AWFUL. Took 8k of my money months ago and still have not delivered the patio set I ordered. I called the manufacturer and they told me a completely different story as these clowns like to make things up to get you off the phone. I asked for the purchase order number of MY order that I paid for and they refused to provide it claiming it was top secret info and not any of my business. Complete a-clown show that just takes your money and has zero problem with making you wait months for items they initially tell you will take 2-3 weeks.
            Read 40 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.