Business ProfileforRestaurant-Furniture.Com

I purchased a custom booth on 9/17/2022 for $2660.94. That included $560.03 for shipping costs. Later I was charged an additional $125 for shipping. The booth arrived on 10/13/2022 damaged and in the incorrect color of vinyl. I was told that Restaurant-furniture.com would submit a claim to the shipping company on my behalf for the damages that occurred presumably during shipping. I was told I should hear back in ***** days from the shipping company. Later I was told that the shipping company had 120 days to respond. It has been over 150 days, and I have heard nothing regarding the damages. First I was told that the vinyl looks different in person than online. So I sent them a picture of the vinyl sample I received of the color I ordered, T07 Sand, next to the color I received, which was not close to the color I ordered. They said they received new vinyl and thats why it was different. But as of today 3/15/2023 they still advertise the T07 Sand that I ordered online as available. ************ replied by email on 11/1/2022 asking what I wanted them to do about the issue, and I responded that they could make me a new booth in the correct color, or in a color that they had in stock (assuming that the color I ordered was no longer available as they stated), or send me a refund for the incorrect booth that I received. I send that email on 11/3/2022. He never replied. I have called their customer service department several times, each time they tell me they cannot help me that I will have to speak to ************, the customer service manager, who has been having health issues and is often out of office. He has never taken one of my calls. They told me to email him and I would receive a response. I have not. I would like a reasonable refund for the booth. Images of the vinyl ordered as opposed to what I received, a photo of the damages to the booth upon receipt, and emails sent are attached.