We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garments Printing and Lettering

Culture Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garments Printing and Lettering.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I inquired services from culture studios back in July 2024. They gave me an estimate for some shirts to be made. 2 months later after waiting, the shirts are shipped to me. Upon receiving the shirts, the shirts had this weird stain, or pretreatment. I made it known to the company by sending 18 different pictures of the shirts with these stains. The company handled the situation poorly, stating I was lying or I caused the stain to occur.They also mentioned the box was damaged in transit, but on the contrary. I provided pictures to them of the shirts with stains and box, being in tact with no damage. The company refuses to refund me my initial payment, wants me to return the shirts, pay the full balance, and wait for a resolution, after I clearly have stated I no longer need their horrendous service.

    Business Response

    Date: 09/26/2024

    We were attempting to resolve this issue but here is the receipt for the refund.

    Communication yesterday from our team 

    Hi ****, 


    Jumping in to support.  Seems we've asked a few times to return the goods for inspection.  It my understanding you still even have a balance on the order as well but we can jump that hurdle in a bit.  We're happy to review this product once its sent back. As you know, this is a custom job so any return has to be warranted and checked by our quality control department.  I can assure you if you get the goods back we'll process them right away and get to a solution.  

     

    Customer Answer

    Date: 09/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

Culture Studio is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.