ComplaintsforBloomingdale's
Department Stores
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Complaint Details
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Initial Complaint
04/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought cosmetics in Bloomingales **********, **,on August 20, 2021. But so far, no cosmetics and refunds have been received. I have called their store many times, but no one has dealt with it for me.Initial Complaint
04/23/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hello I placed a order April 15, 2022 via Bloomingdales.com - Order Number *********. I called Bloomingdales to inquire on my order as they state it was delivered but I did not receive it. Customer care promised me a refund as the items were no longer available in my size. I then receive a email stating they Will not issue me a refund. This is fraudulent and bad faith and violates consumer law as I paid for items and Bloomingdales now has my money is going back on their promise to refund me. I would like a refund as promised as I did not receive my package I even called **** and they stated Bloomingdales should be able to remedy. I am respectfully requesting a refund in the amount of $337.95 as promised first by Bloomingdales. Thank youInitial Complaint
04/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bloomingdale's repeatedly sends promotion codes to its loyalist members. While these codes do indicate there are exclusions (e.g. cosmetics, fragrances, certain designers), over the course of the pandemic the number of items excluded seems to have expanded greatly. On a recent promotion I was informed only 24 items were included in the promotion. This is false marketing and advertising to get loyalist members to add items into their basket only to find they are excluded - with no explanation from employee staff.Initial Complaint
03/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order online at Bloomingdales *********, 09/12/21. My account number is ****************** I participated in the promotion and got a 300 gift card back with a purchase of $1000. My order cost $1040 and the payment method is 5 $100 gift cards plus $540 MasterCard ending in ****. The $300 gift card is valid from 09/24/21 to 10/24/21. But since this card took effect, the website has not passed my order and kept canceling my order until the $300 gift card expired. I've called customer service 3 times to reactivate my $300 gift card, but they said no. I think the $300 is what I deserve, and I placed the order just to participate in this event. Hope you guys can help me urge them to refund me this $300 to my credit card *************** card end ****. Thank you!Initial Complaint
03/24/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order with Bloomingdales on March 10th was supposed to receive on the 14th. Because of the payments installment platform i used i split the orders in 2 because they didnt allow you to spend over 2k at a time. I received a delivery notification but no packages. I called in to get help tracking the packages the rep told me they filed a claim and i would hear back within 48 hours. 3 days went by i didnt hear anything. I was then told by another rep that the claim was filed for 1 out of the 6 items i ordered. He then filed another claim for the remaining packages then i received an email saying they are only refunding certain items when i still havent received anything. I am highly upset abt this because if i was a different race my concerns would have been addressed in a timely manner. I need this company to give me my money back Order #********* Order #*********Initial Complaint
03/24/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a few products of sunday ***** on the Bloomingdales website only to find out that the lactic acid serum was USED and a different product so I prompted chatted with Bloomingdales. The man asked if I wanted a refund or replacement I asked for a replacement and somehow this man messed up!! He sent out a replacement and a *** generated return label to send the original item back AND put a credit card charge on my credit card for the replacement without even notifying me!!! Now I have spent half the day calling and calling Bloomingdales customer service line which is ALL outsourced so no one understands you or tries to help with NO response. I emailed their email for assistance and again, all outsourced, they keep sending me the same generic email back no matter what I email them!! I am missing a refund for $132.54 which is wrongfully being kept!Initial Complaint
02/16/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order of $479.49 USD for a cologne with Bloomingdale's on January 30, 2022, Today is February 16, 2022, and have not received an update on the tracking number nor my product has arrived. I spoke with many Supervisors in customer service at number *********** for the last 2 weeks to name a few: **** and *****, they cannot reship my product due to an issue with their system and have not ensured that my product is delivered. I have called customer service about 5 times these last two weeks asking them to please reship my order and they told me to call after 10 business days, I did that, and they just tell me to wait longer. My order number is #********* The tracking number is **********************Initial Complaint
02/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed the order online with Bloomingdales, I received notification that my order was shipped then the following day I received notification saying that my order has been delivered. I never received the order, I called in and spoke with someone from customer service who said it would take 3 to 5 days for my refund to process I explain to her the severity of the situation how urgent it was for me to receive the item because it was a gift from my wifes birthday. The following day I give a call to ***** because they were the the carrier, ***** informed me the Bloomingdales never open a claim or investigation for the last package and that I would not be able to because I wasnt the shipper, I then receive an email on February 10, 2022 from Bloomingdales stating that my refund request has been denied because of previous orders placed by me, this is my first and only time ever ordering something from this company in my life. I never received my order plus they failed to even open an investigation with a carrier to see if the package was lost but yet they deny my refund it all just sounds pretty shady to me. My order number is *********Initial Complaint
02/03/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was online on Feb. 2 attempting to place an order with Bloomindales for a gown. I rec'd a message saying there were technical problems, but to call a number for support or to place an order; which I did. I never rec'd an email for my placed order, but $267.30 was taken from my bank account immediately. This evening I was on the phone for an hour, and spoke to a girl named *****, an unknown guy, and then a supervisor named ****** finally. He told me I had to wait 13 days to get a refund when my order was never placed - I never rec'd an email!!!I told him I wanted my money back tonight, and he told me no. He gave me a Reservation number 605985287,I want my money back-$267.30.Initial Complaint
01/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In March 2022 I went to Bloomingdales in Manhattan ** and bought a jacket. I took the jacket with me to ******* **. I did not wear it until New Years Eve when I was planning to use it; it is only then that I realized the jacket still had the security device on. I called the store and they told me, without apologizing that I could go to any store and have it removed if I showed the receipt. I did go to Target and they were very confused. They called my request unusual and told me that they could not remove the device
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Customer Complaints Summary
5,401 total complaints in the last 3 years.
1,957 complaints closed in the last 12 months.