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Business Profile

Hair Products

Lilbit Collections

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a wig from lil bit collections on the 10th of October, 22. when I realized my wig would not be here in the time that the vendor informed me of, I disputed the charge with ***** because I had not received my product. The vendor had claimed to drop the wig off , however everytime I went to track it on the website and called the **** facility I was informed that the parcel had in fact not been dropped and I reached out to the vendor with no luck. Finally the delivery status was updated , on the day and time that the package was said to be delivered , I was not at home I was visiting my sister at the hospital. However , the ****. ******* that delivered my package , said it was signed for and left with a live person, which was not possible me because cause I live alone and I was in fact not home at that time. Upon further investigation, I found that the carrier had in fact signed for the package themselves , and did not leave it with me as they had claimed to do. I informed the vendor lil bit collections of what happened and provided her with Evidence, however all she texted back and said was Ok we already filed a legal motion. You should receive something in the mail. Thank you . I have not been able to get in contact with her since then. I went to the bank and tried to add evidence to my dispute from the post office but they closed my dispute and said I would have to contact the vendor directly which I did with no luck. I was also informed that the vendor declined to let chase give me my money back, which doesnt make sense if she filed a legal motion. She got her money , however I didnt receive the product I paid for and both ********** and **** told me they could not help me even though they are aware that I in fact did not sign for the package. ***** is going to take the $1200 dollars from my account when I never received anything, and I told them that was not fair because I never got a product and the vendor is now ignoring me.

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