Health and Wellness
Nooro, Inc. - XF Agencija USInformation and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning:
- Consumers allege the business is not offering refunds for products as stated per the website terms.
- Consumers allege not being able to reach customer service and the product did not deliver results as stated on the website.
On 10/6/2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 10/24/2023 the business has not responded to the BBB request.
Alert
In October 2023, BBB investigated Nooro Inc's business practices. This investigation was prompted by a pattern of complaints regarding consumers alleging the business is not offering refunds for products as stated by the business terms and the consumers allege they have not been able to reach customer service.
There is no SOS report located in IL. The address on file is for a building in downtown Chicago that doesn't have this business listed for the address.
On 10/06/2023, 10/12/2023 and 10/18/2023, BBB requested additional information. As of 10/24/2023, BBB has not received any response from Nooro, Inc.
Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of the business practice.
Important Information
Advertising Review
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
On 10/06/2023, BBB contacted the business regarding their advertised products on their website. The business advertised a health claim in regards to the use of its products which has to be substantiated as required by BBB’s Code of Advertising.
The business advertised the following product on their website:
https://nooro-us.com/pages/how-it-works-knee-massager
What benefits can I expect?
Temporary relief from pain and discomfort. Warming up of the knee before the day or soothing the knee to allow a restful sleep. And enhanced recovery after exercise.
What does the device treat?
Our device has been created for knee pain, post-surgery recovery, athletic recovery and warm-up, osteoarthritis, bursitis, meniscus & tendonitis issues. It can also be used on the shoulder joint or elbow.
- All health claims for products sold on the website need to be substantiated.
The BBB Code of Advertising States:
34. Claimed Results
Claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data.
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