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Business Profile

Health and Wellness

Nooro, Inc. - XF Agencija US

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 218 total complaints in the last 3 years.
  • 156 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Purchase of their foot massager included a trial subscription of Heatlh Courses The trial expired, and the company made two charges to my ****** account of $30.77 each. I did not approve the continuation of this subscription. The company claims that without my reply upon trial expiration, they assume that I want to continue the subscription. This is a hidden way of fraudulent charges. I contacted the health manager and canceled the subscription but they only refunded half of the fraudulent charges they made.

    Business Response

    Date: 03/21/2025

    Dear ******,

    Thank you for reaching out to us regarding your membership. I completely understand your concerns and want to reassure you that weve processed a full refund for your membership this time. Your membership has also been canceled, so you wont be charged moving forward. The refund will reflect to the original payment method used within 5-7 working days or sooner. 

    Id like to clarify that the membership was successfully signed up for as a subscription plan during your checkout process and was provided to you as a free trial. We aim to make our options clear and straightforward, but I completely understand how this might have been confusing, especially if you were exploring the program as a trial.  

    I truly appreciate you bringing this to our attention, and well take steps to ensure greater clarity for others in the future. We hope this resolves your concerns. If you decide to revisit our program at any point, wed love the chance to welcome you back with the right plan that fits your needs.

    Please dont hesitate to reach out if you have any further questions or feedback.

    Best regards,

    Nooro Team

    Customer Answer

    Date: 03/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:03/20/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase made with NOORA USCOM for a knee brace in September of 2024. I did receive the knee brace for the agreed upon price of $53.95 including sales tax. But I see that I have been charged $42.12 per month on a recurring basis since that time (September 2024 through March 2025). I did not request a recurring service and do not want any of these charges or any future charges to be on my credit card bill. I only wanted the initially purchased item - nothing more. I never requested a service nor have I used a service from this company but yet I am getting charged monthly. My desire is to have a refund for the 6 months of charges in the amount of $42.12 per month to be refunded to me. Total of $252.72 to be refunded. And no future recurring charges either.

    Business Response

    Date: 03/21/2025

    Dear ****,


    Thank you for reaching out to us regarding your membership. I completely understand your concerns and want to reassure you that weve processed a full refund for your membership. Your membership has also been canceled, so you wont be charged moving forward. 

    Id like to clarify that the membership was successfully signed up for as a subscription plan during your checkout process and was provided to you as a free trial. We aim to make our options clear and straightforward, but I completely understand how this might have been confusing, especially if you were exploring the program as a trial. 

    I truly appreciate you bringing this to our attention, and well take steps to ensure greater clarity for others in the future. We hope this resolves your concerns. If you decide to revisit our program at any point, wed love the chance to welcome you back with the right plan that fits your needs.

    Please dont hesitate to reach out if you have any further questions or feedback.


    Best regards,

    Nooro Team

    Customer Answer

    Date: 03/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Sincerely,

    **** *****

  • Initial Complaint

    Date:03/17/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nooro has not followed through with multiple requests to cancel a subscription. I have contacted by email 5 times and by phone 2 times. They send a link to cancel that requires an order number that I do not have.

    Business Response

    Date: 03/18/2025

    Hi ***,


    I sincerely apologize for the frustration and inconvenience youve experienced while trying to cancel your subscription. I completely understand how upsetting this must be, and I truly appreciate your patience.

    Please rest assured that we have canceled your subscription and processed a refund for the latest charge of $138.90. You will receive an email confirmation shortly regarding this. The refund should reflect in your account within 5-7 working days or sooner.

    If theres anything else I can assist you with, please dont hesitate to reach out. Thank you for your understanding, and I appreciate the opportunity to make this right for you.

    Best regards,

    Nooro Team

  • Initial Complaint

    Date:03/14/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a 4 Week Edema Relief Plan on 2/10/2025 for the amount of $15.19. Order #***********.On 3/10/25, I was charged $38.95 for a subscription that I neither wanted nor authorized. I have asked repeatedly for a refund of the $38.95 to no avail. I preferred to settle this directly with Nooro US but was not given the chance. I would like for this unauthorized subscription to be ended and that a refund of the $38.95 be made. It appears that Im not the only one who has had this problem.

    Business Response

    Date: 03/16/2025

    Dear Jan,


    Thank you for reaching out, and I sincerely apologize for the frustration this has caused you. I completely understand how unsettling it must be to see a charge for something you didnt authorize.


    Id like to clarify that the membership was successfully signed up for as a subscription plan during your checkout process and was provided to you as a trial. We strive to make our options clear and straightforward, but I completely understand how this might have been confusing, especially if you were exploring the program as a trial.


    To resolve this, we will go ahead and process the cancellation of your subscription and issue a full refund of the $38.95. Please allow 3-7 business days for the refund to reflect back to your ****** account.


    I appreciate your patience as we work to make this right, and if you have any further concerns or questions, please dont hesitate to reach out.
    Best regards,

    Nooro Team

    Customer Answer

    Date: 03/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** ******

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct. 16 2024, I purchased a kneebrace from N00RO for $49.95. Received on Oct. 29, 2024. They continued to charge without my authorization to my credit card for a VIP **************** of $39 for the months of Jan&Feb. 2025 and *********** 24 for a total of ****** Cdn. It was not apparent to me that they were including this fee and I I have requested a refund from NOORO and advised them to no longer charge my credit card.

    Business Response

    Date: 03/08/2025

    Dear ******,


    Thank you for reaching out regarding your membership. I completely understand your frustration, and I sincerely apologize for any confusion or inconvenience this has caused.

    I want to assure you that we have processed a full refund for your VIP **************** membership charges. Additionally, your membership has been canceled, so you will not be charged moving forward.

    To clarify, the membership was included as a subscription plan during your checkout process and initially provided as a free trial. While we strive to make this information clear, I understand how it may not have been as transparent as it should be. Your feedback is valuable, and we will take steps to improve clarity for our customers in the future.

    We truly appreciate you bringing this to our attention, and we hope this resolution meets your expectations. If you have any further questions or need additional assistance, please dont hesitate to reach out.


    Best regards,

    nooro Team

    Customer Answer

    Date: 03/10/2025

     
    Complaint: 23033710

    I am rejecting this response because:  The business only refunded one of the 4, $39.00 charges.  Three more charges for refund are outstanding for a total of $117.00

    Thank you for your prompt service.



    Sincerely,

    ****** *******

    Business Response

    Date: 03/11/2025

    Hi ******,

    Thank you for reaching out and for your patience while we resolved this matter. I completely understand your concern, and I want to assure you that we have now processed refunds for all charges related to your VIP **************** membership.

    For your reference, here are the refund transaction IDs:

    ************************************
    133af0ee-94b6-41c4-bffa-10b1de264577
    fa3b956e-782d-4915-8859-0eb9e8737736
    ac61ac37-ee78-462a-a39f-424819e4b691
    c75bd9b4-36a8-4f17-8ebc-59220a1e8554

    These refunds cover a total of five charges of $39 each. You may contact your bank or payment processor to confirm the transactions. Processing times may vary depending on your financial institution.

    We appreciate your understanding, and if you have any further questions, please dont hesitate to reach out.


    Best regards,

    nooro *************start="958" data-end="961">

    Customer Answer

    Date: 03/12/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a foot massager on December 19, 2024 PO number **********. Beginning on January 9, 2025 I exchanged emails to get an RMA from Nooro. Since then I have emailed January 10, 13th, 16th, 22, February 26 and March 1. These emails have been sent to various names, ********* ********* and ********. When I have asked whether they were people or bots, I have nothad a reply. I took pics of the foot massager, the packaging, etc. it was a complete documentation package. I followed their instructions to the letter. I have sent copies of the **** tracking and a written asking where my refund is. The massager was received by Nooro on January 22. My last two emails have not been replied to. Sufficient time has passed for them to process the refund. This vendor claims that there is a 90 day guarantee. I have not experienced this. My complaint is that they are either dragging their feet deliberately, or they are somehow waiting for the 90 days to pass and then deny my refund. Please help me. $107.20 may not seem like a lot of money to some people, but I am a senior citizen on a fixed income.

    Business Response

    Date: 03/07/2025

    Dear *****,

    I sincerely apologize for the frustration and inconvenience youve experienced while trying to get your refund processed. This is absolutely not the experience we want for you, and I truly understand how concerning this has been, especially given the time and effort youve put into following up.

    Please rest assured that we have processed your refund of $107.20, and you should receive it within 3-5 business days, or sooner, depending on your payment method. We have also sent a refund confirmation email for your reference.

    If there is anything else I can do to assist you, please dont hesitate to reach out. We truly appreciate your patience, and again, Im very sorry for any inconvenience this may have caused.


    Best regards,

    nooro Team

    Customer Answer

    Date: 03/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Nooro Hand Massager 12/16/24, Order #**********. 1/19/25 - Sent email requesting return and refund because the compression on my hand was too severe even at the lowest intensity.1/19-1/20/25 - Nooro email received verifying I was eligible for the return since within the 90 day window. Instructions included to return the massager.1/24/25 - Sent the massager and requested tracking receipt to Nooro with the estimated arrival date and asked for credit to my charge as soon as possible.1/29/25 - The massager arrived at the address provided by Nooro per **** tracking information.2/17/25 - After hearing NOTHING from Nooro in 3+ weeks, I sent another email with the **** delivery proof, again requesting my refund.3/6/25 - NOTHING from Nooro as I file this complaint to you.Thanks in advance for any help you can provide. Can you give me a BBB email address where I can send my correspondences with Nooro?******* *****

    Business Response

    Date: 03/09/2025

    Hi *******,


    Thank you so much for reaching out to us and for bringing this to my attention.


    First and foremost, I sincerely apologize for the inconvenience and frustration you've experienced regarding your return and refund. I truly understand how disappointing it must have been not to receive any response after sending back the product. This is definitely not the experience we want for our customers, and I appreciate your patience.


    To resolve this immediately, I will go ahead and process a full refund of $148.30 to your original payment method. Please allow 3-7 business days for the refund to reflect back in your account.


    Im truly sorry for the lack of communication and the delay in resolving this for you. If there is anything else I can do for you, please dont hesitate to reach out Im happy to help.


    Thank you again for your understanding, and I hope you have a wonderful day ahead.


    Kind regards,

    Nooro Team

    Customer Answer

    Date: 03/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:03/03/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nooro charged me for a subscription I did not subscribe to or agree to. There was no notification or email sent to notify me of the charge or after for a receipt. They will try to say they did, but are then unable to provide any proof. I bought a one time 28day service in December 2024, and then out of nowhere I was charged an obscure amount in March of 2025. They have no way of logging into an account to check on anything, and when I go into manage subscriptions, there are none. This is a scam business that charges and then refuses to refund money until you complain through the Better business Bureau. They need to be taken out of business all together.

    Business Response

    Date: 03/05/2025

    Dear *****,


    Thank you for reaching out to us regarding your membership/subscription. I completely understand your concerns and want to reassure you that weve processed a full refund of $94.85 for your membership. Your membership has also been canceled, so you wont be charged moving forward. 

    Id like to clarify that the membership was successfully signed up for as a subscription plan during your checkout process. We aim to make our options clear and straightforward, but I completely understand how this might have been confusing, especially if you were exploring the program for the first time.

    I truly appreciate you bringing this to our attention, and well take steps to ensure greater clarity for others in the future. We hope this resolves your concerns. If you decide to revisit our program at any point, wed love the chance to welcome you back with the right plan that fits your needs.

    Please dont hesitate to reach out if you have any further questions or feedback.


    Best regards,

    nooro Team

    Customer Answer

    Date: 03/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It isnt true, but I got my money back from your fraudulent activity, so the case can be closed. 

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:03/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date purchased: 12/17/25 Items purchased 1 Nooro Foot Massager 4 Nooro Tens units Whole Body Massager.For a total of $355.14 for merchandise. I was only able to return 3 of the 4 TENS whole body Massagers because 1 was a Christmas gift.They did refund me $255.64 for the merchandise listed above less the the 1 TENS unit.However, They also began charging my bill for a *********** monthly membership which I never signed up for, and presumably would continue in perpatuity or until the charges were discovered. They charged my card $ ***** for each of 2 months (Jan and Feb 2025). They are claiming that they can not refund this amount because it is past the 30 days. By the time the credit card bill comes the 30 days is basically up.I have requested the refund but did not receive it.This is a Scam! Company deserves less that the ** rating they have now.

    Business Response

    Date: 03/17/2025

    Hi *******,


    Thank you for reaching out, and Im truly sorry to hear about the confusion and frustration youve experienced. I completely understand how upsetting it can be when unexpected charges appear, and I sincerely apologize for any inconvenience this has caused.


    Id like to clarify that the *********** membership was successfully signed up for as a subscription plan during your checkout process and was provided as a trial. We aim to make our options clear and straightforward, but I completely understand how this might have been confusing, especially if you were exploring the program as a trial. We do send a notification email 7 days before the trial period ends, giving you the opportunity to cancel if you choose not to continue. Additionally, we have a customer support line available for those who prefer verbal assistance with cancellations.


    That being said, I truly value your feedback regarding the process. While the VIP Peak membership is not part of our 90-day money-back guarantee, Id like to offer a one-time courtesy and process a full refund for the $31.57 charges from January and February. Please allow 3-7 business days for the refund to reflect in your account.


    Rest assured, your subscription has been cancelled to avoid any future charges. Thank you again for your patience and understanding. If you have any further questions or need assistance, feel free to reply to this emailIm here to help!


    Best regards,

    Nooro Team

    Customer Answer

    Date: 03/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:03/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was ordering a subscription and could not get out of the screen . I immediately contacted for it to be canceled . This was on February 15th . They will not cancel nor will they return the amount I was charged .Order number is ***********

    Business Response

    Date: 03/02/2025

    Dear ******,


    Thank you for reaching out. I completely understand your frustration, and I sincerely apologize for any inconvenience this has caused.


    To resolve this, I have now processed the cancellation of your subscription and initiated a full refund of $9.99. Please allow 3-7 business days for the refund to reflect back in your account.


    If theres anything else I can assist you with, please dont hesitate to reach out.


    Best regards,

    Nooro Team

    Customer Answer

    Date: 03/12/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

Nooro, Inc. - XF Agencija US is NOT a BBB Accredited Business.

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